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103 questions from our users

Elizabeth Castle

Elizabeth Castleasked

Will brush head off dc26 FITB my dc54

2 answers
Dyson
Dyson Team ..Dyson

The DC26 and DC54 machines share the same type of connector, so any accessories that came with your DC26 will fit the DC54. That being said, we would encourage using the cleaner head that came with each machine. This is as they are each optimised for the type of machine they came with. While they will fit across both machines, the performance may not be optimal.

If we can assist further, our Dyson Experts are available via [email protected] and happy to help.

Thank you so much for your reply, this helped me out.


Patricia D.

Patricia D.asked

How do I fix the lack of suction in this vacuum cleaner?

1 answer
Dyson
Dyson Team ..Dyson

If your machine is experiencing a loss of suction, we would kindly ask you to run through the checks outlined here: https://www.youtube.com/watch?v=PheQ00a_urU

These should help get your Dyson DC54 back up and running as it should do, however if not, or if we can assist further, please email [email protected] and our Dyson Experts will be in touch and happy to provide further assistance.


Beej

Beejasked

DC54 Multi Floor

I have a dyson dc54 which is blue will the yellow one fit the same machine .

1 answer
Dyson
Dyson Team ..Dyson

Please be assured the Cyclones for the DC54 are the same across the DC54 range with the colour being the only difference. There would be no issue swapping the cyclones as long as they are Genuine Dyson DC54 Parts.

If we can assist further, our Dyson Experts are available via [email protected] and are happy to help.


kool k.

kool k.asked

Hi dyson dc54 brush wont spin have removed brush cleaned out all parts still wont spin
No blockages anywhere
Brush is worn and has no bristle on some srea will this effect brush spinning

1 answer
Dyson
Dyson Team ..Dyson

Sorry to hear the brushbar in the head of your machine isn't spinning. The brushbar should spin regardless of the state of the brushbar (unless very tangled with hair).

If you have checked your machine for blockages (as shown here: https://www.youtube.com/watch?v=PheQ00a_urU) with no success, we would kindly ask you to forward your details to [email protected] and our Dyson Experts will be happy to help.


Greg

Gregasked

DC54 Animal

Our Dyson DC54 Serial number FJ7AUGAA0658A is making a high pitched noise. Suction seems to be fine and the turbo head works fine. I have brushed out and cleaned all the areas I can get to. Any advice would be much appreciated.

1 answer
Dyson
Dyson Team ..Dyson

Hi Greg,

Thank you for your query.

We are sorry to hear about this and happy to help.

So we can best assist, we would kindly ask you to email [email protected] with your details. Our Dyson Experts will be in touch and happy to assist in getting this sorted.

We look forward to hearing from you and assisting.


Kerri

Kerriasked

Hi my DC54 has lost suction, all pipes have been checked and no obstructions have been found. When I switch it on it sounds powerful but within seconds the power seems to die?

2 answers
defrauded
defrauded

The is a fault with the product, it has been taken off the market an Dyson are refusing to pay compensation, if you want it fixed they will charge you for fixing it-- the regulator does nothing --DYSON came on to the market years ago as an ethical company now they are a bunch of thieves and are well aware this product is faulty

Dyson
Dyson Team ..Dyson

Hi Kerri,

Thank you for your query.

I am sorry to hear about this, however we are happy to help.

Understanding you have checked the machine, we would encourage viewing this video to doublecheck all areas of the machine have been checked as this is characteristic of a blockage: https://www.youtube.com/watch?v=PheQ00a_urU

This should help get your machine back up and running, however if we can assist further, please email [email protected] and our Dyson Experts will be happy to assist.

Best wishes,

Shan


Yvonne

Yvonneasked

I have been given a brand new Dyson 54 with no manual. How do I know which model it is? Eg. Allergic, animal etc

2 answers
defrauded
defrauded

No idea, Dyson products are crap nowadays the company is virtually fraudulent as regards the warranty claims-- trade your Dyson in on a reputable brand

Dyson
Dyson Team ..Dyson

Hi Yvonne,

Thank you for your query.

The DC54 can be determined by it's colour.

If the cyclone is:
Yellow with a red trim it is a DC54 Multi Floor
Blue with a red trim, it is a DC54 Allergy
Nickel with a red trim, it is a DC54 Animal
Nickel with a blue trim, it is a DC54 Animal Pro
Red with a blue trim, it is a DC54 Absolute

That being said, please be assured all DC54 machines feature the same suction, filtration and durability, with the difference being the included tools.

I hope this helps, however if we can assist further please email [email protected] and our Dyson Experts will be happy to further assist.

Best wishes,

Shan


Jan

Janasked

Does the Dyson DC54 have fragrance to put in the air vents?

1 answer
Dyson
Dyson Team ..Dyson

Hi Jan,

Thank you for your query.

Dyson machines don't fragrance the air and we don't recommend using any sort of fragrance oil or insert with them.

We do apologise for any disappointment, however if we can assist with any further queries, please email [email protected] and our Dyson Experts will be in touch.

Best wishes,

Shan


ShayM

ShayMasked

DC54 Animal

What heads can I purchase for this machine? Are any that are still in store able to fit it? Also, do dc29 heads fit in it?

2 answers
bushmagpie
bushmagpie

Don't know about the heads from the DC29 but got a complete variety of heads when we purchased ours. Got the usual crevice tools both solid snd brush ends, a furniture head with a small rotating brush inside the head, a couple of different heads for the floor. About 8 items in total.

Dyson
Dyson Team ..Dyson

Hi Shay,

Thank you for your query.

The DC54 and DC29 use the same fitting to connect, so any floor tools from the DC29 will fit and work on the DC54. That being said, the stow used to store the floor tool on the machine is different, and won't be able to store heads for other machines on the DC54.

There are three floor tools designed for the DC54, The Turbine Head, Hard Floor Tool and Musclehead. Should you wish to know more about these or place an order, please email [email protected] and our Dyson Experts will be in touch and happy to help.

Best wishes,

Shan


Corinne

Corinneasked

DC54 Multi Floor

Hello,
I have the dyson Dc 54 for about 4 years now and it's terrible from day dot. My question is can I or how can I pull it apart to check right in the motor as it makes a squiling noise and has very bad suction. Nothing is blocking it from the nozzle side

1 answer
Dyson
Dyson Team ..Dyson

Hi Corinne,

Thank you for your question and we are sorry to hear that you feel this way.

You can find instructions for checking blockages on https://www.youtube.com/watch?v=PheQ00a_urU&t=9s.

Should you find the noise remains or if we can be of any further assistance please contact our helpline on 1800 239 766 or email your details through to [email protected] Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm EST.

Best wishes,

Samuel


Gordon W

Gordon Wasked

Makes high pinched noise even without hose attached and running hot

1 answer
Dyson
Dyson Team ..Dyson

Hi Gordon,

Thank you for your query.

Sorry to hear about this, this can happen if there is a blockage in the internal hose, located under the dust bin. You can see how to check this hose here: https://youtu.be/PheQ00a_urU?t=51

I hope this helps, however if we can further assist, please email [email protected] and our Dyson Experts will be in touch to further assist.

Best wishes,

Shan


Seema M

Seema Masked

Hi My Dyson 54 was making a strange rumbling noise so as per the instruction from Dyson helpline I opened everything and cleaned it but now it seems to have died on me. Do you think I should even bother taking it to the service centre?

1 answer
Dyson
Dyson Team ..Dyson

Hi Seema,

Thank you for your query.

I am sorry to hear your DC54 is making a rumbling noise. I am sure we can help.

So we can best get this sorted, we would kindly ask you to email [email protected] with the following details and our Dyson Experts will be in touch:
- serial number of your machine
- postal address
- preferred contact number
- your above query

We look forward to hearing from you and assisting.

Best wishes,

Shan


Geoff W

Geoff Wasked

Hi, will a dc29 connection fit on a dc08 please?

1 answer
Dyson
Dyson Team ..Dyson

Hi Geoff,

Thank you for your query.

Apologies for any disappointment, however the fittings for our DC29 were changed from the DC08, so tools won't fit right on.

That being said, for any accessories purchased separate to your machine, we do have adaptors to make many of these work. Please email our Dyson Experts via [email protected] and we will be happy to help.

Best wishes,

Shan


Bec

Becasked

DC54 Allergy

Does the DC54 have a hepa filter?

No answers

Poida

Poidaasked

DC54 Multi Floor

My Dyson DC 54 after a few minutes makes a very loud noise. It appears to be working fine otherwise. I wear ear muffs to continue vacuum cleaning. It's about 3yo. Cleaning out any debris from the appliance doesn't seem to make any difference.What should I do next?

3 answers
Maria L
Maria L

Throw it out, you shouldn't have to wear ear muffs to vacuum . Shame on you DYSON!!!!!!!

Mega Mum
Mega Mum

my old machine did that as well …. at the bottom of the machine there is a little squishy tube ….. after completely pulling the machine apart many times the tube clogs up …. after sending the machine back to Dyson (after it blew up) I was told that I should have had the unit cleaned out by a service person..... I was not told this when I originally purchased it ($900) up in smoke …. literally

Dyson
Dyson Team ..Dyson

Hi Poida,

Thank you for your question.

A machine making a different noise is usually the sign of something obstructing the air flow. We would first recommend to run through the checks outlined on https://www.youtube.com/watch?v=PheQ00a_urU.

Should you find the issue persists we would recommend to contact our helpline on 1800 239 766 with your machine handy. Our helpline is open Mon-Fri 8am-7pm and Sat-Sun 8.30am-4pm.

Best wishes,

Samuel
Facebook.com/Dyson


Andy

Andyasked

DC54 Animal

Hi there,

My DC54 turbine head has finally given up after a variety of bits breaking, falling off, jamming etc, with various repairs over the years.
Does the Turbine Head on your website work with this vacuum as a replacement?

Andy.

PS I think its the animal model, but not certain. Really just want replacement head advice, as the motor etc are fine still.

1 answer
Dyson
Dyson Team ..Dyson

Hi Andy,

Thank you for your query.

Please be assured we have replacement Turbine Heads for the DC54 available. To ensure the right one for your machine is ordered, please give our Dyson Experts a call on 1800 239 766 with your machine handy and we will be happy to help. Our team are available Monday - Friday 8 am - 7 pm and Saturday - Sunday 8:30 am - 4 pm EST.

We look forward to hearing from you and assisting.

Best wishes,

Shan


Rob

Robasked

DC54 Animal

Why does my Dyson go overpowered it makes very loud noise and tears up carpet?

1 answer
Dyson
Dyson Team ..Dyson

Hi Rob,

Thanks for your question.

In normal circumstances we would not expect a turbine head to cause damage to your flooring. A loud high pitched noise could be the result of an obstruction in the machine or if the noise is more of a grinding sound it may be that there is some damage to the turbine head and the brush bar is not rotating correctly.

To discuss this further and so we can best assist you in resolving this, please email us at [email protected] including your contact details, a description of the issue with your machine and the machine's serial number and we will be in touch.

Best wishes,

Mira


Diane C

Diane Casked

DC54 Animal

Where can I get a new turbo head for my DC54 my one has stopped spinning I think it's gone? We are in New Zealand and none are availalble here?

2 answers
Mega Mum
Mega Mum

Maybe try Dyson Australia …. good luck …. they are in Sydney 1800 239 766 …. customer care number …. try them on facebook as well

Dyson
Dyson Team ..Dyson

Hi Diane,

Thanks for your question.

Please contact our experts at Dyson New Zealand at [email protected] including your contact details, a description of the issue and the machine's serial number and our team will check the availability of this part for you. Unfortunately we are unable to send parts internationally, so Dyson NZ is your best point of contact.

Best wishes,

Mira
Dyson Australia


Ron

Ronasked

My Dyson dc54 has lost suction cleared all hoses not sure where the filters are?

1 answer
Dyson
Dyson Team ..Dyson

Hi Ron,

Thanks for your question.

This machine having Cinetic technology, does not require any filter washing like some of our other machines.

Please check the machine over for obstructions as demonstrated here: https://www.youtube.com/watch?v=PheQ00a_urU

If that does not resolve the issue, please email our Dyson experts at [email protected] including your contact details, the machine's serial number and a description of the issue and we will be happy to help you further.

Best wishes,

Mira
www.facebook.com/dyson


Tas

Tasasked

Hi. We have a dc54 .I need to know whether this machine has a HEPA filter ?

If not could one be fitted?

Many thanks.

2 answers
Dyson
Dyson Team ..Dyson

Hi Tas,

Thanks for your question.

There is a HEPA post filter inside the ball area near the motor and it does not require any maintenance.

If you have any further questions or need assistance please email us at [email protected] and we will be happy to help.

Best wishes,

Mira
www.facebook.com/dyson

Tas
Tas

Many thanks for the prompt response.
That's great news.


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