Dyson DC54 Animal Pro

Worked great when we bought it. Then after a while the head stopped working, it just got clogged with hair every time. The clip that holds the bin shut is broken. The motor is starting to wheeze now like it's got a lung infection. The handle is broken. One of the arms holding the rollers broke so now it's lop-sided and tips over all the time. Another annoying thing is if something odd shaped gets sucked up, it gets stuck in the part where they've changed the pipe from round to squashed. So you find yourself stopping to clear it's throat all the time.

Overall, a very frustrating expensive vacuum.

So this vacuum cleaner failed after a couple of years. When you pay $800 for a vacuum cleaner you expect to last. BUT the real problem is trying to get it fixed. The support line is non existent. You call and they say 2 hours wait time. You can't take it into to a service centre without it being booked in.
There is an option to have a call back after a wait. If you select that, no one calls you back.
I've sent them emails, facebook messages and nothing. Absolutely pathetic.

This would have to be the worst vacuum I have ever purchased. Suction is atrocious, emptying of the smallest barrel is a nightmare, tips over easily and now after only about 2 years the pet head has given up. Would never recommend Dyson to anyone. I’ll be going back to Rainbow again next time.

This would have to be the worst cleaner I have ever purchased I am constantly emptying the barrel not because it has good suction but because the hair and dust get caught and emptying it is also a nightmare I am lucky I am not asthmatic as I probably would have been hospitalized by now ...... Also tips over regularly.

Suction is average, but not too bad. Sometimes have to go over the same area several times which is frustrating. Definitely the worst part about this machine is the emptying. I have persisted with it because of the cost, but it makes such a mess. Would not buy again. Disappointed.

My daughter has had nothing but trouble with this DC54 vacumm cleaner since it was purchased. All the bad reviews should be taken seriously and all complainants should be refunded money paid or gift vouchers to replace with another model. I have bought Dyson products for years, and this is changing my mind of ever purchasing this brand again

This was the first time I spent big on a vacuum and I have to say, the Dyson DC54 Animal Pro has been fantastic. Have owned this one for almost four years now and it just keeps on keeping on. The accessories really benefit the pickup of cat hair and sand among other things, also useful for cleaning the car. The heads need cleaning fairly regularly and once a year I pull it apart and give the insides a good clean with a brush and a can of air.

I'm not very partial to cordless vacuums, so I'm going to stick with this one for a few more years while they improve on the battery longevity.

I love all the ends, for dusting, blinds, wood floors, carpets, corners - haven't yet worked all of them out. Suction is stronger than any other vac I had had before. Also love that it looks like a space-dog/animal and can get around easily. And just empties its guts easily - no bags, and retracts its tail-cord fast. Only thing is when the dust gets caught in the outer part of the see-through barrel it is hard to scrape out with the tiny scraper. Still easily the best vacuum I had ever had and I will be loyal.

After being very happy with my Dyson for many years I didn't hesitate to immediately by another based on trust and not research. BIG mistake!! So many faults to list, mainly design but also a much cheaper build than previous models. Suction quality is basic, relys on Motörhead, that on hard floors spins and kicks debris out the back of it. Emptying is a nightmare. Very messy, that involves digging in to the barrel to pull out debri. Maintenance is high as debri is often getting stuck in narrow openings in the machine. Can't wait to replace it! My handheld does a better job than this machine. Would never by a Dyson again. Rubbish!!

Bought the animal pro ball, 6 months after the warranty ran out it seems the motor has blown, when i have gone in to speak to the vacuum people at the shop they tell me it is a common factor with the dyson and they are not made to live long past the warrantee, this place even sold dyson, he said the only thing dyson are good at is advertising. Shame on me for not doing my research.

Brought the Dyson cinetic big ball animal pro 2 years ago, cost about $1000. Worst vacuum I have ever used, hair continues to get tangled in the head, the bucket that catches the dirt constantly falls open when trying to empty.

I have had two Dyson vacuums over the past 15 years once apon a time I would never suggested any other. Now after the experience with the animal pro I will never recommend or buy another Dyson again. If I could afford to buy another brand I would!

We are happy with our Dyson in general. We purchased the Vacuum with the view it looks great and bagless seem to be the go but after 6 months of use we soon regret it. The Dyson Vacuum in fact is very hard to clean being bagless and dust go everywhere when you need to empty it. If you do not empty it immediately it stink the next time you open it. It was an expensive investment so we live with it for now but next time I will go with bagged vacuum.