??!

See the Best Appliance Retailers in 2020 as rated by Australians on ieatwords.com.au.



Reviews

(510)
(161)
(85)
(216)
(1,469)
  • Incentivised Review Yes (2%) · No (98%)
  • Product Quality
    2.8 (272)
  • Return Claim MadeYes (79) · No (297)
  • Shipping
    1.7 (31)
  • Customer Service
    2.4 (232)

garion r.

garion r.Sydney, NSW

Cancelled my order without telling me

published
Shipping
Return Claim MadeNo

dill

dillHunter Region, NSW

  • 6 reviews

promised to install not kept after accepting payment

published

We recently purchased a dishwasher, built in oven and gas cooktop the dishwasher was installed within a day, on the next working day of purchase date 21/12/19, no more contact visited store to find out what happened .goods in warehouse no one contacted us . eventually after a long time they said they would do install.
Today21/01/20 informed that they can not install cooktop, I have to arrange a new plumber and drive to store for a cash refund and deliver cook top to me 1 month and no contact not very Good Guys.

No Service customer to do all the work at cost to them.
one star is one too many

Product Quality
Return Claim MadeNo
fred20

fred20Perth, WA

  • 6 reviews

Good Guys Malaga the manager was being rude

published

I purchased a Dyson stick vacuum from the store 3 months ago. I rang Dyson who were very good and told me to ask the store to replace the unit for me. The manager refused was unhelpful and told me that I had to organise my own repairs even after talking to the Dyson service agent. That will be the last time I use the Good Guys for anything.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationGood Guys Malaga Western Australia
See all answers
Kiwi Ruth

Kiwi RuthGreater Melbourne (Outer), VIC

  • 2 reviews

New fridge

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationMornington Homemaker Centre
See all answers

Fiona

Fiona

  • 2 reviews

Don't use them

published

As below, wish i had checked reviews first. Ordered and confirmed product has not turned up; no phone call. After three calls to the listed store, now they advise me it is not in stock. Fridge has been emptied since7am and i have been waiting by the phone all day after taking time off work. People jsut don't have the time for this treatment.

Shipping
Return Claim MadeNo

Sai Peri

Sai PeriSydney, NSW

  • 5 reviews

Unhelpful Customer Service

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationAuburn
See all answers

Michelle

MichelleGreater Melbourne (Metropolitan), VIC

Poor Customer Service

published

Was advised it would only be a 2 week wait for the fridge we ordered just before Christmas (that’s reasonable) this wait has turned into 6+ weeks. We would not have purchased the fridge from the good guys had we known the wait would turn out to be this long (would have found a store with the fridge in stock) Why don’t your stores stock smaller fridge not everyone buys a HUGE fridge ... there was also very poor communication from the store we only found out about the delays. Even on you website bit it’s saying the item we brought is available for delivery in 3-10 days this is clearly wrong

Product Quality
Customer Service
Return Claim MadeNo
Store Location3199
See all answers

Sandy

SandyGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Good Guys Nunawading flawless service

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationNunawading, Vic
See all answers
Jeff

Jeff

  • 2 reviews

Wished I had checked the reviews first!

published

Half my order arrived, no apology, just went ‘will send the other half’. They insist on a signature on pick up which means you have to wait home all day, or drive to the post office which defeats the point of on line delivery.

Return Claim MadeNo
AHS

AHSHobart, TAS

  • 2 reviews

I wish I’d check this review site before ordering from theGoodguys.

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationMoonah
See all answers

Mitch

MitchSouthwest, VIC

  • 2 reviews

Tried and Tested

published

We’ve been Good Guys’ customers for more than a few years now, and always found them to be fast, efficient, knowledgeable and very helpful. Yes, in really busy periods help can be hard to find, but that’s the price you pay for being popular. Always in stock, always competitively priced, and with regular genuine specials, they’re our go-to for appliances and Tech.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationSouth Geelong
See all answers

Aman K.

Aman K.Sydney, NSW

“Thieves” The Good Guys Concierge Service is rubbish

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationThe Good Guys Castle Hills
See all answers

P.Shrestha

P.ShresthaSydney, NSW

  • 9 reviews
  • 1 like

Terrible

published

My several orders never turned up or have turned up late and damaged. Takes tons of effort to resolve issues. I'm overwhelmed with the poor service and support. Never again.

Return Claim MadeNo

Ahmed

AhmedSydney, NSW

People don’t get fooled by their concierge or any extended warranty this company tries to sell you.

published

I have purchased a fridge with extended warranty. The same problem happened 3 times and they refuse to replace the fridge. They will do their best not to replace their faulty product. Stay away from The “Good” Guys.

Product Quality
Customer Service
Store LocationBankstown
Unhappy

Unhappy

  • 2 reviews
  • 1 like

worse customer service I have ever known

published

Bought a TV that has gone wrong time after time also have there concierge gold service (a total joke) have been told that after finding no picture just sound on this Sony Unit and messing around turning it on and off for goodness knows how many times and geting it to work in the end that I might be charged if they come to repair it if its working this is eight months old

Product Quality
Customer Service
Return Claim MadeYes
Store LocationMandurah
See all answers
Leandro M.

Leandro M.Sydney, NSW

The "Good" Guys brought me the WORST shopping experience EVER.

published
Product Quality
Shipping
Return Claim MadeYes

Suzanne Lambert

Suzanne LambertSydney

  • 2 reviews

Rude with poor customer service.

published

My second visit to Castle hill Good guys proved as disappointing as the first . Rude and too busy chatting amongst themselves. Unless your Indian, they don't really want to talk to you.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationCastle Hill
See all answers

Lisa

LisaLithgow NSW

  • 20 reviews
  • 1 like

Dumb, Dumber and Dumbest

published

Quoted a price, nope stuffed that, they tried reduce but still stuffed that up again still not the price I was quoted. They don't know how to fix and change paperwork and Even remember what they have been reading. Last time I purchase from Bathurst Store ever again and will deter my family members too.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBathurst
See all answers

Unconscionable Sods should be their name

published

new air conditioner (<12 months) has condensation water draining down the wall before Christmas 2020. Aged pensioner with emphysema in the bush fire smoke. No service response until 9 Jan. Charged $179 for the service call because it was an installation problem. What sort of concierge assistance is this.

Product Quality
Customer Service
Store LocationFyshwick

Mileva P.

Mileva P.Metropolitan Adelaide, SA

Terrible delivery services...

published
Customer Service
Store LocationMarion Adelaide

Page 1 of 123

Questions & Answers

Robert

Robertasked

Hi I am having trouble with my Navman can I return it to Wagga store

No answers

Robert

Robertasked

I'm having trouble where's my Navman can I return it to Wagga store

1 answer
john smith
john smith

Contact the store & ask them


Robert

Robertasked

Having trouble with batman my690lmmt can return to wagga or Griffith store

No answers

Get an answer from our members

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.