The Good Guys

I ordered a phone case from their website. I notice a week later I received an email from paypal telling me I has been refunded. I then put in an enquiry asking why it was cancelled and why I wasn't informed.

They then send me a generically written email, addressed to "online customer" to "to advise we have [due to lack of stock] cancelled your order and have begun processing your refund." At first glance this looks like the bare minimum cancellation email I would expect to be sent when my order is cancelled.

Except It's a week late and I ...Read more

We went in to purchase a new fridge and the young lady who served us was extremely helpful in helping us understand the features of the fridges that would fit into our space. Before we purchased our fridge we went to a competitor to check their prices and were served by a complete idiot who didn’t seem to care if we bought a fridge or not. So we went back to Good Guys and were once again served by the lovely Nadine. We purchased our fridge and were given a price comparison reduction in the cost without even asking. We bought our fridge on a Tue...Read more

I bought the Vidal Sassoon Prodry 2300 hair dryer from The Good Guys, Auburn. Firstly there was no customer service reps available to help. A few that weren't busy with other customers were quite 'busy' chatting away with each other. After buying the hair dryer and taking it home, I found that the Cool Shot function wasn't exactly 'cool' and still blew warm air. I took it back to them to find out why. The lady at the desk checked it and seemed to agree that it wasn't cool enough as compared to the one she uses.....at first. Upon discussing with...Read more

We recently bought a new TV from the Good Guys in Nunawading. It was before the Black Friday sales and part of the pitch was if the TV went on sale during the Black Friday sales and it was advertised as cheaper than our price, we would be refunded the difference. This occurred and I sent an email to them to explain what had occurred and there were no issues, the refund amount would be made if we went in store, which we did, no hassles, the amount was credited no problems. Once we took delivery of the TV, unfortunately it was lemon, it would ...Read more

I wish I’d check this review site before ordering a Fridge from theGoodguys.
I’d purchased a fridge on the Boxing day sales and it arrived on time BUT with substantial damage (massive dent on its side). They couldn’t replace it as they claim they didn’t have any more in stock and I will have to wait 3 weeks for another one to come from Sydney. They offered a lame $50-100 off the cost if I was to keep the damaged fridge, I wasn’t happy with such little compensation for such a substantial damage. So I asked for my money back so that I could order...Read more

I purchased Hisense fridge with The Good Guys Concierge Service (Rip off Crapy service) after the sales guy in Castle Hill told big things about Concierge Service but last month when my fridge broke down and I called them then the reality of these thieves came in picture. They sent the technician and in his report he’s written clearly that the fridge is Non repairable but when I called The Good Guys Concierge Service to check as we were struggling in hot weather without properly working fridge The Good Guys Concierge Service totally refused to ...Read more

4 reasons why I will never more buy anything at 'the "good" guys'

1 - They fool customers and advertise online products out-of-stock
2 - They agree to deliver out-of-stock products on the next days, at the expense of $75, and neither deliver anything nor let the customer know the product was out-of-stock
3 - Customer Service is a total joke. Totally impolite and unprepared
4 - If you ask for a refund the money may arrive together with the out-of-stock products they sell.

Long story:

I ordered a fridge online and paid $75 for a so-called "Premium Delivery" to be delivered the next day....Read more

I purchesed the fridge on 3/1/20 promissed delivery next day.
Yes,they delivered fridge and left outside the house and run away.
Fridge needs to be delivered on first floor ( needs three people),today we was waiting for 5 hours and finally they came second time, two of them and just went back because they need 4 people to bring it up. I told clearly three times to girls in GG customer services yesterday it is first floor, big fridge and needs more people, but they do not listen obviously. Tomorrow I am waiting third attempt to solve the problem...Read more