- Verified customer
Oven arrived, it works well. Cheapest price I found online.
I got a call to let me know what day the oven was to arrive, I had plenty of notice. On the morning of delivery I got a call to let me know what time frame. The oven arrived at the right time in good order. I had it installed yesterday and it is working well. I have no complaints.
bissell multireach 36v
Purchase and delivery was easy.Australia post could pick their game up-I get similar sized parcels delivered frm United Kingdom in the same time as Aus Post takes to deliver from Melbourne or Sydney. Billy Guyatts excellent. Bissell stick cleaner is very versatile-excellent light weight vacuum for a lot of those awkward little jobs.
Helpful and Fast Service.
I was chasing a larger fridge in the days leading up to Christmas and had left it a bit late to have it delivered before stores wound up for the year. Billy Guyatts staff arranged the fridge to come straight from the suppler to my door and I got it in time for Christmas. Nothing was too much of an effort for the staff I spoke to and they kept me informed of where they were up to during the process. Seamless transaction.
Just what I wanted
Fast delivery. Ordered one day and arrived the next, very happy with my purchase, was a little concerned at the packaging- items were in original boxes only and shrink wrapped, so both boxes were squashed, but items were not damaged, apart from that very happy
Best purchase, not only does it look amazing it washes my clothes better than any of my previous machines
Only had it a couple of days but it is amazing so far. Also the service was outstanding and the delivery guy was spot on ... going to buy my dryer from here now
prompt, efficient service
searched on line for my samsung 65" IRU8000 television. Billy Guyatts was running a special deal and included free delivery. Their price was extremely competitive. Delivery was within a week. Unlike many companies, i was given a call 2 hrs before delivery was to take place so i didn't have to stay home all day. Haven't used the television yet.
- Verified customer
Shocking Service!-They wrongly addressed item-Aust Post could not deliver-Messed 2 weeks-Charged 20% for their Mistake!
Avoid-Shocking Service! XXXXX-They wrongly Addressed item-I Contacted them-Messed for 2 Weeks for their Mistake! No item received yet further insulted by Charging 20% "Restocking Fee" for their incompetance-Reported to Amex!
Frozen perfection Heller 172lt freezer
Freezer was as expected, well packed. (Would have been nice to see more environmentally friendly packaging) Ready to do its job. Very happy. Also store service online and delivery 10/10
- Verified customer
Great Price, Quick & FREE Delivery, Highly Recommended
Never heard of this store until I was searching for a fridge during 2020 Boxing Day sales period. Their price was far better than anyone else, offered FREE shipment (on a product like a fridge we are talking about minimum $75) and delivered it quickly within 2 business days.
Highly recommend them.
Long wait for delivery
I bought a Nilfisk vac clnr on clearance, bought online. Have been waiting now for over 12 days for it to be delivered. Tracking is showing as delayed. Have sent them 2 emails, no response, I'm just hoping the parcel has got the address on it, I cant think of another reason why it's showing as delayed. Finally my order was delivered. All good. ;-)
- Verified customer
Kenwood Kmix provided with 3 of 5 feet missing, product unusable.
Purchased a Kenwood KM Model KMX754, it arrived on 28th Nov, minus 3 rubber feet. Contact Billy Guyatts immediately, they advised that the feet would be posted to me from Delonghi and they should arrive by the end of the following week. On the Thursday I again rang and said they had not arrived and was told they were in the mail. Finally arrived 13th Dec and they WERE THE WRONG FEET. Customer service is pathetic, if not for a rep from Delonghi I would still have a product that was unusable, he went out of his way to personally deliver the feet...on a weekend. Very disappointed and could not recommend purchasing anything from Billy Guyatts on line as you have no guarantee that the product will be usable and if not don't expect any customer service. Love the mixer just so disappointed at the way I have been ill informed and when the feet finally arrived they were the wrong ones. Would expect that the correct product (feet) should have been ordered. Despite numerous phone calls and emails I have not had any feedback or assistance from Billy Guyatts.
Customer service and delivery is dreadful
The product is fine - but you get what you pay for in delivery. No one provided details for over a week. Eventually I got an email - no contact details - just a note I would be contacted. When I eventually was, they gave me a 9-5 delivery window. No further information during the day - and the call from the driver is at the drivers discretion, so you have to stay home. Eventually a call at 4pm, and they arrived at 430pm.
I had delivery from a decent company last week and had a contact number, live tracking of the delivery and a delivery window which shortened during the day to give me more time back in my day sitting waiting for the delivery. So different...
Prompt delivery of product, which is performing as expected. This is not our primary sound system but in use for a spare room and at this price point, is more than adequate. After searching, Billy Guyatts clearly offered the best price on this Yamaha soundbar.
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Questions & Answers
Do you take the old fridge with you?
Why can't I complete my online order for a Dyson vacuum? PayPal does not recognize your cart. I have snapshots of my transaction which I have spent over 1 hour on. Thanks Lyn Johnson. PS: live chat!!! No-one answers at all!!
Billy G.Billy Guyatts
Sorry for the inconvenience. Could you send across a screenshot of the error. We get a lot of orders through PayPal and have not been reported of any issues recently.
Billy Guyatts Support
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