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Reviews

(93)
(8)
(0)
(0)
(7)
  • Product Quality
    4.8 (46)
  • Return Claim MadeYes (2) · No (48)
  • Shipping
    4.9 (40)

Terrible

published

Paid for a product and didn't receive any tracking. 14 days later I asked why there was no delivery they said Miele was " on holidays " and the product had not even been sent. Sent several emails and there was a slow response. Had to go through Paypal to get a refund which thankfully I received. The communication was terrible. I'm not taking that risk again.

Return Claim MadeNo

MykolaK

MykolaKMetropolitan Adelaide, SA

  • Verified customer

Excellent packaging. Perfect product.

published

Packaging was excellent, in a wooden crate, with plenty of padding. Delivery was very fast. The only delay was the oven getting into stock, which was understandable.
The Neff oven performs brilliantly. We are not burning cakes any more!!! For the price, it will be silly not to buy a German oven, rather than an oven made in China. Much better temperature control.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

You won’t regret it! Best thing we ever did!

published
Product Quality
Shipping
Return Claim MadeNo
johnu

johnuSouthwest, VIC

  • Verified customer

Best Service

published

Appliances arrive very well packaged in factory cartons, timber boxed and bubble wrapped assuring the contents stay protected and as ordered,
you cannot beat this company's service.
I can recommend to others who may be skeptical.
Cheers
John

Return Claim MadeNo

Review collected in partnership with CompleX Kitchen


MichaelM

MichaelMSouth East Queensland, QLD

  • Verified customer

Impressed.

published

My wife and I were both very impressed by the trouble Complex Kitchens had gone to re: packaging our glass cook top for a safe trip. It is now part of our new kitchen and at a very good price.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen


PamelaNZ

PamelaNZAU

  • 3 reviews

Is there a warranty rip off?

published

I see that Complex Kitchen is offering to sell extended warranty for an AEG BKP556320M wall oven.
AEG provides a 5 year manufacturer's warranty.
Is Complex Kitchen ripping people off for something they don't need to purchase?

Return Claim MadeNo
1 comment
CompleX Kitchen
Marianna M.CompleX Kitchen

Excellent Service

published

As many before meI was a bit sceptical.... Hungarian home address, Australian address and web site! But after awhile... nothing but praises; excellent communication, immaculate product and speedy, hassle free delivery and bullit proof packaging. And product was unavailable in Australia!!! Very happy customer!!! Vlad from Melbourne

Product Quality
Shipping
Return Claim MadeNo

OlafR

OlafRSydney, NSW

  • Verified customer

Quick delivery and SUPER safe packaging

published

Ording something from Europe to ship it to Australia seems a bit risky, but it's not! They really know what they are doing, the oven was extremely professional and safely packaged and arrive in about 5 days (after shipped) in Sydney - really great.

The oven is amazing, heats up really fast, browns evenly and has lots of great programs. The included thermometer adds additional comfort for the cocking, so you don't miss when you beef is ready.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

  • Verified customer

Great service

published

Super impressed with CompleX Kitchen. They were fast and informative. My new stovetop arrived in perfect condition. Can not fault them, I would 100% recommend them to anyone, and 100% I would use them again

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

  • Verified customer

Good service

published

Took a bit longer than I thought to come out but they were very responsive and communicative throughout.
Product is great and much cheaper than in the shops.
Overall very happy

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen


  • Verified customer

No Problems. Fast. Perfect condition.

published

My Bosch induction cooktop arrived 6 days after I ordered it. As others have mentioned packed incredibly well, as snug as a bug in a rug. I think induction can be a bit tricky in the wiring. I had my trusted electrician install it and it is working perfectly. It was $2,000 less than a well known and respected retailer was offering it for. In my opinion definitely worth the "risk". I was comforted by others who reviewed Complex Kitchen and mentioned they were skeptical but decided to go ahead. On the basis of the reviews i also ordered and it has worked out very well for me.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen


  • Verified customer

Looks so lovely

published

We ordered a new model of Miele hob and it arrived as asked and so well wrapped I spent hours opening it to check damage as asked by Complex Kitchens. Will be back for the 2 ovens and rangehood shortly.
Thanks team for a great delivery and packaging.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen


  • Verified customer

Excellent service

published
Product Quality
Shipping
Return Claim MadeYes

Review collected in partnership with CompleX Kitchen


Sue K.

Sue K.Launceston, TAS

Pretty good...will buy again

published

I bought a AEG steam oven but the appliance is faulty as it would not steam. Even when the water drawer is filled with water. Adam contacted me to get a technician to look at it and he will pay for the repair. Still waiting for the parts to arrive. I am not fuss as long as it is warranted and paid for until fix. Other than the steaming I love the oven. Is working perfectly. Thank you. Will buy again from you.

Product Quality
Shipping
Return Claim MadeNo
Glen

GlenSydney, NSW

  • 2 reviews
  • Verified customer

Super cheap appliance delivered in very secure wooden box.

published
Product Quality
Shipping
Return Claim MadeNo
1 comment
CompleX Kitchen
Marianna M.CompleX Kitchen

Review collected in partnership with CompleX Kitchen

Delivered in bullet proof packaging

published

We budgeted for the standard Bosch 90cm induction cooktop, but when we found this site, we couldn't resist upgrading for a very small amount. After some concern about international delivery, we were pleasantly surprised by the Fedex notifications and on time delivery. And in an indestructible package! You'll need a screw driver!
Thanks team from ComplexKitchen. We are now looking a the Bosch ovens for a future order.

Product Quality
Shipping
Return Claim MadeNo

  • Verified customer

Great Service!

published

Great to deal with! I saved heaps on big name AEG kitchen items. Adam is very helpful and prompt with enquires and advice. Goods arrived in excellent packaging via Fedex

Product Quality

Review collected in partnership with CompleX Kitchen


  • Verified customer

Buyer beware - Products are not as described + Warranty terms are ignored

published
Return Claim MadeYes
4 comments
CompleX Kitchen
Marianna M.CompleX Kitchen
Fjord
Fjord
CompleX Kitchen
Marianna M.CompleX Kitchen

Miriam Whittenbury

Miriam WhittenburyGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Really as advertised

published

The Bosch cooktop was delivered on time and well packaged. Very easy to operate and the downdraft exhaust exceeded expectations. Excellent price and I would purchase from Complex Kitchens again.

Product Quality
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen


  • Verified customer

Great Service Gaggenau fully integrated Dishwasher

published
Product Quality
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen


Page 1 of 6

Questions & Answers

Daryl C.

Daryl C.asked

Building a house and looking at compleX kitchen ovens. We want to install two wall ovens and want them to match in colour.
Can you confirm that these two Siemen Ovens match in appearance?
SIEMENS HS636GDS2
SIEMENS CB674GBS3

My email [email removed]

1 answer
CompleX Kitchen
Marianna M.CompleX Kitchen

Hi Daryl,

Thank you for your question.
Yes, these models are from the same family and they match perfectly.

Kind regards
CompleX Team


MattyM

MattyMasked

Is it true you remove or sell appliances without serial numbers being visible? Concerned that say buying a Miele product that could require Miele specialist service for repair may then refuse to offer assistance?

1 answer
CompleX Kitchen
Marianna M.CompleX Kitchen

Hi Matty, Unfortunately Miele does not let you register their appliances in Australia if bought from outside of Australia. To repair the appliance they only need the model number. The serial number only confirms that the unit is not bought in Australia so they do not provide warranty service. The unit itself is exactly the same of course, but Miele Australia did not make profit on the sale therefore no AU warranty provided.
We offer one year replacement/repair warranty with all products we sell also options for a second or third year. After the warranty period we offer part supply if required and it is still sold by the manufacturer.
Kind regards
ComplexKitchen Team


Stevo T.

Stevo T.asked

I'd like to get an update on order 2744. I have emailed and filled in the online contact form, but have not heard back at all. I haven't had any communications since I paid for the order.

3 answers
OwenD
OwenD

Yes, it can be a bit of a scare but dont worry, due to time difference and they can be a bit slow it does happen

CompleX Kitchen
Marianna M.CompleX Kitchen

Hi Stevo,

The expected dispatch time for your appliance is around 2 weeks as it it advised on the web page of the product, shipping takes about one week. We are expecting the dispatch sometime next week. You will receive the tracking number as soon as it is available.

Kind regards
CK Team

Stevo T.
Stevo T.

Thank you Marianna.


Get an answer from our members and CompleX Kitchen representatives

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