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See the Best Appliance Retailers in 2019 as rated by Australians on ieatwords.com.au.

Reviews

(87)
(20)
(5)
(28)
(229)
  • Product Quality
    3.0 (219)
  • Return Claim MadeYes (63) · No (201)
  • Customer Service
    2.4 (243)

Reviewer Photos & Videos

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Terry Rawson

Terry RawsonTownsville

After Sales Service at Good Guys against Australian Consumer Law

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationGood Guys, Gepps Cross, South Australia
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jess h.

jess h.Mid North Coast, NSW

  • 2 reviews

Perfect products

published

Staff are always very helpful & happy to answer any questions you may have, no matter how silly you think they are.
Brought a fridge, washing machine & smart TV.
Gave us a good deal & delivery was a breeze.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCoffs Harbour
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Bettina Brougham

Bettina BroughamGreater Melbourne (Metropolitan), VIC

Coffee Machine

published

I recently bought a Breville Barista Express and not only was it a great price but it is such a great machine. Great value for just over $600 - with features you would expect on a machine costing up to $1,000 (e.g. automatic and measured grinding)

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMoorabbin Airport
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Click and collect eventually

published

chose to use click and collect option. Despite the claims of being ready within a certain time, I had to chase them up. Went to collect and then kept waiting for 30 minutes whilst they found the item

Product Quality
Customer Service
Return Claim MadeNo
Store LocationNorthland
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Brett

BrettBrisbane

  • 4 reviews

Avoid these guys - they are Not Good; In particular, don't waste your money on their "Concierge" service.

published

When you claim using this service there is a nice 48 business hours delay before receiving notification of the repair visit (probably buried in the T&Cs however infuriating). The so-called Concierge service also made me phone the manufacturer directly (in addition to making the original claim) which added insult. "Concierge" implies service - not with the GG. Take out a direct warranty! - and shop elsewhere.
Update: (Another) 48 hours later - still nothing from these guys. I will be funding my own repairs - disgusted!

Product Quality
Customer Service
Return Claim MadeYes
Store LocationLutwyche
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Ron

RonSydney, NSW

GG in Prospect's anti competitive practices

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationProspect
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Facemaker01

Facemaker01Adelaide

  • 21 reviews

Waiting......waiting......waiting......Finally!

published
Customer Service
Return Claim MadeNo
Store LocationNoarlunga

Karen C.

Karen C.Sydney, NSW

Arrogance

published

I was not at all happy with the staff. Was ready to purchase item - staff member at country was so rude and me feel belittled - I went to Harvey Norman and got an even better deal with a fabulous staff member. It worked out okay. Happy with they way I was treated there!!!!!!!

Product Quality
Customer Service
Return Claim MadeNo
ibex

ibexGreater Melbourne (Outer), VIC

  • Verified customer

Thomastown store is the worst!

published
Customer Service
Store LocationThomastown
Per Andersen

Per AndersenSydney, NSW

  • 5 reviews

Do not shop here ever

published

In June last year i got small payout. I wanted to upgrade certain things in my home i ended up spending almost $20k at this store. The after sales service doesn't exist. They con you into buying gold concierge warranties which aren't worth the paper they're written on. Even though i spent almost 20k in one shop on one day they send me $20 concierge rewards staggered over a year. They last 5 days and the only thing in store worth $20 is Google cards which they won't let u buy. Although nothing is stated on sms. A new oven bought and installed by good guys couldn't be used. Did the store care? No they couldn't be bothered. Too busy looking for more suckers to rip off

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOriordan st alexandria
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Sun

SunFar North Queensland, QLD

  • 3 reviews

Extremely easy to deal

published

I always admire GOOD GUY'S customer service. I love to shop with GOOD GUYS because their after sales customer service is excellent. I haven't seen this from anyone.
Thanks a lot for your Excellent customer service GOOD GUYS!
KEEP IT UP!

Product Quality
Customer Service
Store LocationDomain Townsville

John

John

  • 2 reviews
  • Verified customer

The Good Guys - Morayfield

published

Bought a TCL P8M television in early November 2019. Been having issue with the screen at times turning green or purple.

Called The Good Guys - Morayfield and was told to contact the manufacturer. My complaint is, it was okay for them to sell the TV and take my money and now that there's a problem, to fob me off.

I will not buy for The Good Guys again. Bad customer service!

Product Quality
Customer Service
Return Claim MadeYes
Store LocationThe Good Guys - Morayfield Qld
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dill

dillHunter Region, NSW

  • 6 reviews

promised to install not kept after accepting payment

published

We recently purchased a dishwasher, built in oven and gas cooktop the dishwasher was installed within a day, on the next working day of purchase date 21/12/19, no more contact visited store to find out what happened .goods in warehouse no one contacted us . eventually after a long time they said they would do install.
Today21/01/20 informed that they can not install cooktop, I have to arrange a new plumber and drive to store for a cash refund and deliver cook top to me 1 month and no contact not very Good Guys.

No Service customer to do all the work at cost to them.
one star is one too many

Product Quality
Return Claim MadeNo

fred20

fred20Perth, WA

  • 6 reviews
  • Verified customer

Good Guys Malaga the manager was being rude

published

I purchased a Dyson stick vacuum from the store 3 months ago. I rang Dyson who were very good and told me to ask the store to replace the unit for me. The manager refused was unhelpful and told me that I had to organise my own repairs even after talking to the Dyson service agent. That will be the last time I use the Good Guys for anything.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationGood Guys Malaga Western Australia
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Kiwi Ruth

Kiwi RuthGreater Melbourne (Outer), VIC

  • 2 reviews

New fridge

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationMornington Homemaker Centre
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Sai Peri

Sai PeriSydney, NSW

  • 5 reviews

Unhelpful Customer Service

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationAuburn
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Michelle

MichelleGreater Melbourne (Metropolitan), VIC

Poor Customer Service

published

Was advised it would only be a 2 week wait for the fridge we ordered just before Christmas (that’s reasonable) this wait has turned into 6+ weeks. We would not have purchased the fridge from the good guys had we known the wait would turn out to be this long (would have found a store with the fridge in stock) Why don’t your stores stock smaller fridge not everyone buys a HUGE fridge ... there was also very poor communication from the store we only found out about the delays. Even on you website bit it’s saying the item we brought is available for delivery in 3-10 days this is clearly wrong

Product Quality
Customer Service
Return Claim MadeNo
Store Location3199
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Sandy

SandyGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Good Guys Nunawading flawless service

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationNunawading, Vic
See all answers

AHS

AHSHobart, TAS

  • 2 reviews
  • Verified customer

I wish I’d check this review site before ordering from theGoodguys.

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationMoonah
See all answers

Mitch

MitchSouthwest, VIC

  • 2 reviews

Tried and Tested

published

We’ve been Good Guys’ customers for more than a few years now, and always found them to be fast, efficient, knowledgeable and very helpful. Yes, in really busy periods help can be hard to find, but that’s the price you pay for being popular. Always in stock, always competitively priced, and with regular genuine specials, they’re our go-to for appliances and Tech.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationSouth Geelong
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See all The Good Guys reviews

Questions & Answers

Angelika K.

Angelika K.asked

Bought a Samsung tablet at the GG today.
Went for help with old tablet....which stopped working.
Was given bad advice and railroaded into purchasing new device .
My old tablet information was all down loaded without my permission.
Was never asked if l wanted to purchase.
I'm a pensioner ....and feel taken advantage of.....missinformed......railroaded....bullied....coerced into a purchase.....which l didn't need in the end .
This was a hard sell and borders on manipulation and deception to force a sale.
What can l do?

4 answers
Fired Up
Fired Up

Suggest you contact your local consumer affairs

george murray
george murray

Complain

Angelika K.
Angelika K.

Thank you for ypur suggestions.
I went straight back to state my position .....Including how l felt railroaded....Infront of the store manager.
I was basically dismissed....On the grounds of encryption by samsung of the tablet....Of my name ownership and identity....Makies it impossible to return.
I politely explained how l felt whilst being railroaded ....And explained that it was not ok to take over...The way the sales person did.
To use my lack of technical knowledge. ...And help requiring inferior and vulneracle position....As well as failing to inform me of the cosequences if he went ahead with the transaction...... Or actually tell me that this is the point of no return...Or actually ask me if l want to go ahead with the purchase....Is railroading shoddy salesmanship.
This I would expect from a dodgy car salesman...But not from a reputable store ....Who call themselves
The good guys.
Is the information on encription actually true?
Has anyone else ever expeienced similar sales tactics?
Who could l contact above the floor manager.
I feel the young man needs to be educated......To stop this from happening to someone else.


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