The Good Guys Physical store

Staff are always very helpful & happy to answer any questions you may have, no matter how silly you think they are.
Brought a fridge, washing machine & smart TV.
Gave us a good deal & delivery was a breeze.

I recently bought a Breville Barista Express and not only was it a great price but it is such a great machine. Great value for just over $600 - with features you would expect on a machine costing up to $1,000 (e.g. automatic and measured grinding)

chose to use click and collect option. Despite the claims of being ready within a certain time, I had to chase them up. Went to collect and then kept waiting for 30 minutes whilst they found the item

When you claim using this service there is a nice 48 business hours delay before receiving notification of the repair visit (probably buried in the T&Cs however infuriating). The so-called Concierge service also made me phone the manufacturer directly (in addition to making the original claim) which added insult. "Concierge" implies service - not with the GG. Take out a direct warranty! - and shop elsewhere.
Update: (Another) 48 hours later - still nothing from these guys. I will be funding my own repairs - disgusted!

I was not at all happy with the staff. Was ready to purchase item - staff member at country was so rude and me feel belittled - I went to Harvey Norman and got an even better deal with a fabulous staff member. It worked out okay. Happy with they way I was treated there!!!!!!!

In June last year i got small payout. I wanted to upgrade certain things in my home i ended up spending almost $20k at this store. The after sales service doesn't exist. They con you into buying gold concierge warranties which aren't worth the paper they're written on. Even though i spent almost 20k in one shop on one day they send me $20 concierge rewards staggered over a year. They last 5 days and the only thing in store worth $20 is Google cards which they won't let u buy. Although nothing is stated on sms. A new oven bought and installed by good guys couldn't be used. Did the store care? No they couldn't be bothered. Too busy looking for more suckers to rip off

I always admire GOOD GUY'S customer service. I love to shop with GOOD GUYS because their after sales customer service is excellent. I haven't seen this from anyone.
Thanks a lot for your Excellent customer service GOOD GUYS!
KEEP IT UP!

Bought a TCL P8M television in early November 2022. Been having issue with the screen at times turning green or purple.

Called The Good Guys - Morayfield and was told to contact the manufacturer. My complaint is, it was okay for them to sell the TV and take my money and now that there's a problem, to fob me off.

I will not buy for The Good Guys again. Bad customer service!

We recently purchased a dishwasher, built in oven and gas cooktop the dishwasher was installed within a day, on the next working day of purchase date 21/12/19, no more contact visited store to find out what happened .goods in warehouse no one contacted us . eventually after a long time they said they would do install.
Today21/01/20 informed that they can not install cooktop, I have to arrange a new plumber and drive to store for a cash refund and deliver cook top to me 1 month and no contact not very Good Guys.

No Service customer to do all the work at cost to them.
one star is one too many

I purchased a Dyson stick vacuum from the store 3 months ago. I rang Dyson who were very good and told me to ask the store to replace the unit for me. The manager refused was unhelpful and told me that I had to organise my own repairs even after talking to the Dyson service agent. That will be the last time I use the Good Guys for anything.

Was advised it would only be a 2 week wait for the fridge we ordered just before Christmas (that’s reasonable) this wait has turned into 6+ weeks. We would not have purchased the fridge from the good guys had we known the wait would turn out to be this long (would have found a store with the fridge in stock) Why don’t your stores stock smaller fridge not everyone buys a HUGE fridge ... there was also very poor communication from the store we only found out about the delays. Even on you website bit it’s saying the item we brought is available for delivery in 3-10 days this is clearly wrong

We’ve been Good Guys’ customers for more than a few years now, and always found them to be fast, efficient, knowledgeable and very helpful. Yes, in really busy periods help can be hard to find, but that’s the price you pay for being popular. Always in stock, always competitively priced, and with regular genuine specials, they’re our go-to for appliances and Tech.