Take it back. I had the Smith and Nobel and the non stick coating wore off within 2 months, despite always being hand washed and using tools suitable for non stick cookware. I bought the Phillips XXL digital and its brilliant. Dearer but worth the money.

Return it for a refund. I bought the Smith and Nobel, I was not impressed. After only a few months the catch holding the basket wasn't connecting properly, and the basket would drop from the handle without warning. Getting the drawer to close was tricky as it had the be lined up just right. The non stick coating on the basket wore off, despite only ever being handwashed. After 3 months, I couldn't be bothered returning it and I bought the Phillips XXL. A far superior machine, the drawer system is on runners and easier to close, despite what others say I do believe the Phillips turbo technology with the fat collecting plates underneath is much better. Its a dearer machine but works so much better. I now have two XXL and use at least one every day, and when we have larger family here we use two XXL's to do frozen battered fish, frozen chips, and salt and pepper calamari for 4 adults and 3 kids. No problem!

Thankyou for this information. This is my second Smith and Nobel and I had the same problem with the first one where the basket would drop out of the holder which was a real pain. So Ill will have a look at the Phillips XXL,

I wouldn't. I only ever hand washed mine and the non stick coating gave up within only weeks. Dumped it and bought the Phillips XXL.