Dyson DC54 Multi Floor Questions & Answers

Please be assured the Cyclones for the DC54 are the same across the DC54 range with the colour being the only difference. There would be no issue swapping the cyclones as long as they are Genuine Dyson DC54 Parts.

If we can assist further, our Dyson Experts are available via [email protected] and are happy to help.

Hi Corinne,

Thank you for your question and we are sorry to hear that you feel this way.

You can find instructions for checking blockages on https://www.youtube.com/watch?v=PheQ00a_urU&t=9s.

Should you find the noise remains or if we can be of any further assistance please contact our helpline on 1800 239 766 or email your details through to [email protected]. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm EST.

Best wishes,

Samuel

Hi Poida,

Thank you for your question.

A machine making a different noise is usually the sign of something obstructing the air flow. We would first recommend to run through the checks outlined on https://www.youtube.com/watch?v=PheQ00a_urU.

Should you find the issue persists we would recommend to contact our helpline on 1800 239 766 with your machine handy. Our helpline is open Mon-Fri 8am-7pm and Sat-Sun 8.30am-4pm.

Best wishes,

Samuel
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Hi Grazia,

Thank you for your question.

Apologies, but we are not sure exactly which part of the machine you would like to reset. Please call our helpline on 1800 239 766 with your machine handy and we will be happy to assist you further.

Our helpline is open Mon-Fri 8am-8pm and on the weekend 8.30am-4pm.

Best wishes,

Samuel
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Hi There,

Sorry to hear that you are experiencing a lower level of pick up than expected with your DC54.

A common cause of lowered pick up is that there is a blockage of airflow through the machine.

Check the openings on the floor tool for blockages and use a long thin tool such as a skewer or knitting needle to clear the channels.

Please check the machine for blockages as shown here, please pay close attention to the section 50 seconds in, this part can be tested by dropping a 20 cent coin through the lower duct hose starting near the oval opening on the main body, behind the bin, if the coin does not come out, tip the machine over to get your coin out then proceed with the instructions in the video: https://www.youtube.com/watch?v=PheQ00a_urU

If this does not resolve the issue please reach out at [email protected] and we will be happy to help you further.

Best wishes,

Mira
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Hi Tam,

I am sorry to hear this. The bin should easily click back onto the shroud, just locate the two locating bumps at the front of the cyclone with the notches on the bin. The back of the bin will then click into place.

If you would like us to talk you through this, please give us a call on 1800 239 766 and we will be most happy to. Our Dyson Experts are available Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm AEDST.

Best wishes,

Shan
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Hi Donna,

Thanks for getting in touch.

If you only washed the clear barrel area, wiping it over with a soft dry cloth and allowing it 24 hours or so to dry will be fine.

If the cyclone was washed, which may be red, silver, purple or yellow, this part will not be able to function correctly again, and will need to be replaced.

The parts can be purchased online from this page: http://shop.dyson.com.au/spare-parts?range=10650

If this does not resolve the issue or if you would like to speak with us first, please call the Dyson Helpline on 1800 239 766, we are open 8am to 6pm Monday to Friday and 8.30am to 4pm on weekends AEST

Best wishes,

Mira
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Hi Deepesh,

Thank you for your query.

Yes, the fitting on the DC23 and DC29 is identical to the one on the end of the wand of the DC54, so the turbine head will fit, however it won't store on the back of the machine.

Best wishes,

Shan
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Hi Slammer,

To remove the majority of dust from inside the cyclone shroud 'holes', we would recommend to remove the clear canister away, then gently tap the cyclone shroud on a flat surface outside to dislodge the dust. From here, use a dry brush (such as your combination accessory tool) to brush the remaining dust around the holes. Please do not put water on the cyclone shroud as it will cause damage to your machine.

Kind regards,

Taryn

Hi Penguin,

Thanks for reaching out on Product review with your question.

The DC54 Turbine head can be purchased for $135.00 AUD by contacting our Customer Care helpline on 1800 239 766. Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.

Looking forward to hearing from you soon.

Best wishes, Taryn
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Hi Jai,

Thank you for reaching out on product review with your DC54 Multi Floor issue.

When a machine's on/off switch is not staying down, this would need to be inspected and repaired by a service technician as the issue is electrical. So that we can arrange a repair, please contact our helpline on 1800 239 766. Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.

We are looking forward to hearing from you soon.

Best wishes, Taryn
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Hi Marge,

Thanks for your question regarding the suction of your DC54 Multi-floor.

We would certainly not recommend to dismantle the cyclone component of your machine, although there is a small lower inlet hose which may be blocked.

You can find the troubleshooting showing how to check the floor tool, hose and lower duct hose of your machine for blockages via this link: http://bit.ly/internalhose

If we can be of any further assistance please don't hesitate to email us back or call us on 1800 239 766. Our helpline is open Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm.

Best wishes, Taryn
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Hi Tash,

Thank you for your question.

We are sorry to hear this has happened. It is possible there is an issue with either the cap or the brush bar for your Turbine head.

We would recommend to contact our helpline on 1800 239 766. Our helpline is open Mon-Fri 8am-6pm and on the weekends 8.30am-4pm. Alternatively you can email through your details to [email protected] and we will be in touch as soon as possible to assist.

Best wishes,

Samuel
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Hi there,

Thank you for your question.

We would ask that your please get in touch with our helpline on 1800 239 766 for further assistance, as we would require some more information from you to offer accurate advice in regards to your product. Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.

Best wishes, Taryn
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Hi Raj,

Thanks for your question.

We are sorry to hear of the current issue you are experiencing, this sounds like an issue that would need to be assessed by a Dyson service technician. We would invite you to get in contact with our helpline if you haven't already to book a service. Our helpline number is 1800 239 766, our opening hours are Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.

We look forward to hearing from you soon.

Best wishes, Taryn
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Hi GregS,

Thanks for your question.

The DC54 Multi Floor is one of our first Cinetic machines, which boasts Dyson's smallest cyclones with oscillating tips. The powerful centrifugal forces capture more microscopic dust then any other cyclone, which means there is no filters to wash or replace in this machine.

We hope this has satisfactorily answered your question today. If we can be of any further assistance please email us at [email protected] or call us on 1800 239 766. Our helpline on Monday to Friday 8am - 6pm and over the weekends from 8:30am - 4pm.

Best wishes,

Taryn
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Hi Jenny,

Thanks for your question.

Press the silver button to release the cyclone and bin from the machine. Then press the red button to open the bin base, emptying carefully into a bag is recommended for allergy suffers. Press the silver button to remove the clear bin canister completely away from the cyclone shroud for a better clean. You can rinse the clear bin canister in cold water however please ensure this is 100% dry before refitting to the cyclone shroud.

If we can be of any further assistance please don't hesitate to email us back or call us on 1800 239 766. Our helpline is open Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm.

Best wishes, Taryn
Facebook.com/Dyson

If we can be of any further assistance please don't hesitate to email us back or call us on 1800 239 766. Our helpline is open Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm.