Dyson DC54 Multi Floor Questions & Answers (page 2 of 2)

Unsure where you live in Aussie or NZ

New Zealand

http://www.dyson.co.nz/spares-and-accessories.aspx
0800 397 667

Opening times:
Mon - Fri 8.30am - 5pm.

$9.50 postage + handling fee (New Zealand - wide flat rate) applies per transaction.

Please quote your serial number when ordering your part or accessory. This can be found on a sticker either behind the clear bin™ or under the machine.

Australia

http://www.dyson.com.au/?_ga=1.171386213.472801490.1461206891
1800 239 766

I'm in Australia, Thanks for that info :)

I didnt get one either funnily enough and have been using a spatula thingy that I got with my little robot vac....call dyson on their 1800 number and they will send you one, I am going to do just that myself :)

thanks valerieFrancis, I did call Dyson and they confirmed that they have removed the spatula from all their Dysons because people were waiting until the barrel was full instead of half empty hence burning out the motor. They did mail a spatula to me at no cost

Hi Maria, unfortunately I do not know of a solution for your vacuum cleaner. The one I am using is pretty disappointing too and I have reverted to using the much older upright vac to clean the carpet.

As I said previously I have wasted far too much time in this matter. I just sent you a detailed email. I want Dyson to replace my machine with another model. Under the Australian law I am entitled to. I prefer not to contact the Fair Trading or other institutions. The customers review on this model is poor. Thank you

With the suction OFF, grasp the attachment in one hand and with the other hand, depress the release button - should come apart easily.

Unfortunately I don't have timber floors so I couldn't tell you if it would scratch. I use it on tiles and carpet. One of the attachments it comes with has a brush but you would probably be there all day as it is small. There is a special head you can buy for Dysons from Harvey Norman ect.. for timber floors.

Don't know I do not have timber floors. However, my experience of the DC54 is not good in terms of the low capacity of the dust container and the emptying of same. I wouldn't buy one again.

The Dyson DC54 multifloor head definitely scratches timber floors. Mine are now ruined and we will have to get them re-polished. More than half of our 5 bedroom house has timber floors.Thank you Dyson.This just adds to the joy of emptying it. SO pleasant to be covered in the dust you have vacuumed from your floor!!

Has there been an answer to this question ?
The dust behind the thin wire mesh is building up daily. How is this cleaned out ?

I found the seal where the barrel joins the machine seems to not always match up :-( disappointing.

I have an old school bag less Dyson, when ours loses suction we use an air compressor to blow out the clogged up dust. Good as new
Some people use the air from the survo to clean theirs if they don't have a compressor

Is the vacuum clipped into place? You can always contact Dyson service

I was having the same problem with mine and was ready to call dyson to see if they could help. I had a blockage in the head. I took the brush out and cleaned the opening of the head out and it's like brand new. It is quiet a small opening so I think this is going to be an ongoing problem but atleast I know how to fix it now :)

There is a light grey round button on the top of the unit. This will release the barrel with the cyclone section on top.
There is a red button that will release the bottom lid to empty the contents.
On the side of the barrel directly underneath the red button is a grey button this will allow the clear section come away from the cyclone section.
I was told by the Dyson rep that never try clean the cyclone section, just "gently" tap the head with your hand.
I hope this makes sense, the instructions that come with the Dyson are useless.

I am sorry - I cannot answer that question. I own a Dyson D54 and love it. It works brilliantly and has not caused us a moment of trouble. It's the very best vac I have ever used. I suggest you contact Dyson directly or return to the retailer from where you purchased it and ask them.

Mine does the exact same thing. I've stopped using it. Huge waste of money. I did the same thing as you. I emptied the barrel and the pipe thing but it hasn't made any difference. The Dyson people couldn't care less!!

I paid a lot of money for this vacuum cleaner also. I think it is nothing more than an expensive broom. How Dyson can say they have the best technology is beyond me.
Wouldn't it be interesting if all the people that have this DC54 show up at Dyson Head office and let them know how disappointed we are in their product.
I have dealt with their head office and they basically don't care about the average person. Shame on Dyson for selling such a useless product.

I have not washed either of those items you have mentioned. I have not thought about washing them. I suggest you contact Dyson and ask them. I am not a

a few hours -if it touch dry then its good