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JenAU
- 4 reviews
- 1 like
Very very disappointed mattress topper
I purchased this topper with the hope it was going to be really comfortable unfortunately it was not it gave me the worst sleep ever, I went to send it back and what a joke I paid 399 for this topper and to send it back was going to cost me 280 dollars, no wonder you guys say return it if your not happy as it cost a lot of money to send it back...
Now I'm stuck with this topper that I'm not even going to use what a waste of 400 dollars
Purchased for A$399.00.
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TashSouth East Queensland, QLD
- 2 reviews
Organic Bamboo fitted sheet
It states organic bamboo yet when you look at the product tag it states Bamboo and Viscose, very cheap and thin quality, would not recommend this to anyone, would rather buy sheets at KMart
Purchased in March 2021 for A$99.00.
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nothappyjanGippsland, VIC
Worst product I have ever bought
I paid $400 for one of these for my caravan as my husband said our mattress was a bit uncomfortable. It is the worst $400 I have ever spent. It was not comfortable nor were the “Free Pillows”. I would definitely NOT recommend it.
Purchased for A$399.00.
2 comments
Already thrown it out.
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Lorna G.Central Highlands and Goldfields, VIC
- Verified purchase
Still waiting for refund one month later
I ordered the super sleeper pro on 11 February 2020 I was given the wrong tracking information twice. I decided to return the order as the customer service was very bad so I sent it back return to sender on the 4th of March when it finally arrived with no notification at all. Luckily I was home and spoke with the delivery driver. I sent a copy of the receipt from the driver to kleva confirming I had returned the item return to sender. I was told by email the next day the package had arrived in Melbourne but had been lost from there. I called kl...Read more
eva and asked to speak to a manager. The manager treated me with nothing but utter contempt and rudeness. He told me someone would definitely get back to me by the end of the day with an answer as to when I would receive a refund. I received no response and emailed a few days later, I was told the package had still not been located and then my emails were ignored after that. I rang the company back today 11 March, a month after purchasing the order. I was told the package has not been located and that it was just bad luck I would have to wait for the delivery company to locate it.. I have never experienced such treatment with any company. I still have no idea when I will receive a refund. I am out of pocket $420. It has taken up days of my time trying to get a refund. The way I have been treated is absolutely disgusting and I will never shop with this company again.Purchased in February 2021 at Kleva Range for A$419.00.
1 comment
Kleva RangeSympler
Hi Lorna,
We completely understand your frustrations at the delay with your refund being processed and are extremely disappointed with the courier company for the errors made. We are glad this has no... Read more
w been resolved, a complaint and extensive investigation have also been lodged with the company to ensure these errors do not happen in future.Similar opinion? Write a review on ieatwords.com.au!
Cathie Adamson
- 2 reviews
It’s not looking great
I purchased my Super Sleeper pro mattress topper a couple of months ago, Although it started quite well, I have been feeling of recent days that the Super Sleeper Pro is supporting me less. I moved to the other side of the bed today, and the support on that side was great. This only confirmed my concerns.. for an expensive product, I feel that it is only made to last as long as the return policy, and not much more.. I’m feeling disappointed, to be honest.
Purchased in January 2021 at Online for A$399.00.
2 comments
Kleva RangeSympler
Hi Cathie,
We are really surprised to hear that you are finding the support in your Super Sleeper Pro has decreased, as this is not an issue we have experienced before.... Read more
We have completed extensive testing on the topper over a number of years, which is why we confident in offering a 5 year warranty on the Super Sleeper Pro Topper. We have located your order on the system and one of our customer service team will be in contact with you today to assist you with this, so you can enjoy your mattress topper fully.Thank you so much. I’m really impressed with your after sales service. That means a lot.
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RevelMid North Coast, NSW
- 9 reviews
Bought this after seeing add on TV
Very disappointing. Add claims that Using the SleeperPro I would wake up refreshed and pain free. After attaching on top of my mattress I found the foam actually caused hip pain.
Purchased in September 2021 for A$330.00.
1 comment
Kleva RangeSympler
Hi Revel,
We are disappointed to hear that you were not happy with your Super Sleeper Pro Mattress Topper.... Read more
We know that everyones bodies and sleeping preferences are different so the topper may not be suitable for everyone. This is why we offer a 4 month money back guarantee to allow you to return the mattress topper for a full refund if you are not completely satisfied. Please give us a message at [email protected] and we will be happy to assist you with organising a return.Similar opinion? Write a review on ieatwords.com.au!
HogstareviewSydney, NSW
- 3 reviews
Don't think I could go back to sleeping without it
Took a couple of weeks for my body to adjust to it but now that it has I don't know how I would cope without it! The pillows weren't for me but my kids love them!!
Purchased in December 2021 for A$399.00.
1 comment
Kleva RangeSympler
Hi There,
Thanks for your lovely feedback, it is great to hear that are enjoying your Super Sleeper Pro Mattress Topper and it has improved your sleep!
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clementineLaunceston, TAS
- 2 reviews
Pillows false advertising
false advertising. Filling shown as foam peanuts. instead bits of chopped up foam, looked like it had been swept up from factory floor. Packaging damaged. Great difficulty in returning products to obtain refund
Purchased in January 2021 for A$79.00.
1 comment
Kleva RangeSympler
Hi Clementine,
We are disappointed to hear that you were not satisfied with your Super Sleeper pillows.... Read more
We can guarantee that the memory foam clusters used in the Every Comfort Pillow are brand new and designed specifically for the pillow to increase malleability. The Every Comfort Pillows are quality tested and you can see photos of the actual filling on our website. We will be happy to assist you in organising a return, please give us a message with your order number at [email protected] and we will be happy to help.Similar opinion? Write a review on ieatwords.com.au!
PattiRichmond-Tweed, NSW
- Verified purchase
unimpressed
I took out some stuffing as it was to hard I still find it condenses and becomes hard, the thing I like the least is it has a chemical smell I have had it in the sun and doused with lavender oil to try and get rid of smell.
Purchased in December 2021 for A$79.95.
2 comments
Kleva RangeSympler
Hi Patti,
We are disappointed that you were not satisfied with your Super Sleeper Pillows. As the pillows are vacuumed packed for easy delivery they sometimes have a slight odour from the plastic wra... Read more
p when first expanded, this should disappear within a couple of days.Thank you for contacting me I appreciate your offer I will keep them and use them as spares when visitors come.
Patti
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Terrible quality
Purchased the sheets, quick delivery and service. But so disappointed with the quality of these sheets. After the initial wash they were crinkled and course to the touch. Hole in seam of one of the pillow cases and loose cotton everywhere. Not worth the postage to send back unfortunately. Do not live up to the advertisement claims.
Purchased in November 2021 for A$249.00.
2 comments
Kleva RangeSympler
Dear Customer,
Thank you for your email and apologies for any inconvenience. Please get in contact with us at your earliest convenience in order to provide you with a solution as soon as possible.... Read more
I wish you a lovely day! Kind regards, Super Sleeper Pro TeamMy phone number is 0412 940 073 if you would like to give me a call regarding my complaint. Otherwise, there is not much more I can do with the sheets. Very disappointed.
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John EllulMurray Region, NSW
- 2 reviews
Super Sleeper Pro topper and pillows.
I have had the Super Sleeper Pro and pillows for a week now, and I can tell you the topper is exactly what my back needed.
Its like I am sleeping on a cloud.
My bed now is amazing and finally look forward to getting an uninterrupted full nights sleep, its been a long time coming.
Uncertain about the pillows at this stage, but time will tell.
Paying with AfterPay makes for a not so light wallet in one hit.
Purchased in November 2021 for A$399.00.
1 comment
Kleva RangeSympler
Hi John,
Thanks so much for your wonderful review.... Read more
We are really happy to hear that you are enjoying your Super Sleeper Pro and that it has helped in improving your sleep. We really appreciate your feedback and wish you endless nights of uninterrupted sleep for many years to come!Similar opinion? Write a review on ieatwords.com.au!
TinaSydney, NSW
In love its like sleeping on a cloud
I have been using this underlay for a couple of months now and it is so comfortable. I would highly recommend this to anyone that would like to feel like they are floating on a cloud whilst they sleep..
Purchased in September 2021.
1 comment
Kleva RangeSympler
Hi Tina,
Thanks for your lovely review.... Read more
We are really happy to hear that you are enjoying your Super Sleeper Pro and really appreciate your wonderful feedback.Similar opinion? Write a review on ieatwords.com.au!
Marg S
- 5 reviews
Not as good as I first thought
I have had my Super Sleeper Pro pillow for 7 months after seeing the advertisement on TV. I removed 6 handfuls of filling and for the first few months I really liked it. Now I believe I have the pillow from the ad with the dumbbell in it! It is like trying to sleep on a rock. I spend most of the night punching it trying to soften it. My neck and shoulders are hurting so much I am going to see a physiotherapist next week. I'm in agony. I haven't slept properly for 3 months. I have ditched it and gone back to my old pillow. Now I have to go pillow shopping again. What a waste of money.
Purchased in April 2021 at On line for A$90.00.
1 comment
Kleva RangeSympler
Dear Marg,
Thank you for your feedback. Please get in contact with us in order to provide you with a solution as soon as possible. We are committed with our customers and really want to help. We can ... Read more
be contacted on 02 9387 4100 or by email on [email protected].Similar opinion? Write a review on ieatwords.com.au!
bethathertonSydney Surrounds, NSW
Shocking after purchase service
I paid $14.95 for express delivery and was told Id be kept up to date with delivery times ... 3-5 buisness days ..... no word from any one and after an email of complaint got given the carriers number ... they could not locate the mattress topper .. I sent another email to kleva and on day 6 not 3-5 was told it was on a truck to be delivered today and if not delivered by 5 pmts let them know .... I requested the keep their product and refund me ... this is not an option ... and I was offered $5 for my inconvenience ... I have as yet to receive ...Read more
the product and would advise anyone using this company to be very wary about any service or return as it appears there are none ... I do not recommend dealing with this company at all ... they say they are very busy but my time and loss of wages are insignificant ..... customer service extremely lacking no idea about the product but Im doubting it will be any good as they seem very determined not to refund anything BUYER BEWAREPurchased in September 2021 for A$433.00.
2 comments
Super Sleeper P.Sympler
Dear Customer,
Thank you for your feedback and apologies for any inconvenience. We are here to help and we really want to improve your experience as a customer. Please get in contact with us at your ... Read more
earliest convenience in order to provide you with a solution as soon as possible. We can be contacted by email or phone, 02 9387 4100 or [email protected].Its ok I was told not to waste your time your busy !! Well because you stuffed up I wasted 4 days of my time thats apparently worth nothing .. being passed pillar to post of no fault blame .. to be gi... Read more
ven back $5 of my $14.95 express postage ... dont worry about my missing obligations and paid work to sit by the front door waiting unable to leave the house as I couldnt carry the product if diverted to post office ... hey eta 16/9 delivery after many complaints 22/9 ... and $5 is a bloody insult to the inconvenience I went through with no acceptance ur end ... only to be told I was wasting your time ... hmmmmmmmmmmmm my time when selling a house and getting another ready to lease is pretty damn valuable as well hence the express order ....Similar opinion? Write a review on ieatwords.com.au!
Roderick G.Murray Region, NSW
- 4 reviews
Love it
I've slept on the Super Sleeper pillow now for about 2 weeks and I love it! Best night's sleep in ages. It was a bit plump for me so I just removed some of the stuffing and it's perfect!
Purchased in September 2021 for A$88.00.
1 comment
Kleva RangeSympler
Hi Roderick,
Thanks for your lovely review on our Every Comfort Pillows, they are one of our favourite products!... Read more
We are really glad to hear that you are enjoying the pillows and appreciate you taking the time to provide us your feedback.Similar opinion? Write a review on ieatwords.com.au!
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Mrs MacSouth West, WA
Poor customer service
Absolutely disgusted with the customer service. I tried to cancel an order within 1/2 hour of placing it. Completely ignored. Received an email today (4 days after trying to cancel order) telling me my order was on its way. Instructing my bank not to honour payment.
1 comment
Super Sleeper P.Sympler
Dear Customer,
Thank you for your feedback and apologies for the inconvenience. May I ask you to please send us an email with further details to [email protected]? I would like to have a lo... Read more
ok into your order and provide you with a solution as soon as possible We are here to help.Similar opinion? Write a review on ieatwords.com.au!
I can't believe I fell for it
I fell for the 120 night trial and money back guarantee...turns out this product is not for me, it's not comfortable. HOWEVER, the cost to return such a bulky product is way more than than the refund for the topper. I feel like the biggest sucker :( It was such an over priced item, if it was comfortable it would be worth it, but its not. Now I'm stuck with it because I can't afford the postage to send it back. I guess these despicable companies are well aware of this and continue to promote these poor quality products knowing full well they will retain customers money even though the customers are not satisfied. DO NOT BUY THIS PRODUCT
Purchased in May 2021 for A$379.00.
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LisaP68Illawarra, NSW
- 19 reviews
- 1 like
Less back & neck pain-finally!!
I love my mattress topper! It's like sleeping on a cloud, the most comfortable surface I've ever slept on. I have quite bad back & neck pain from Stenosis, Spondilitis, Spondilosis, Scoliosis & Rheumatoid Arthritis. I've also had surgeries on my neck & shoulder. I bought a good quality medium firm mattress with built in topper, but still woke from my pain several times a night & always woke up very sore & stiff. Since I got the Supersleeper Pro my pain & stiffness has been substantially reduced. I'm not waking as often in the night like I ...Read more
used too either. The best thing is that now I can actually enjoy a sleep-in! Whereas without the topper I would have to get up immediately due to my pain & stiffness - I was so sore upon wakening it would literally take me 5 minutes to get feeling back in my arms due to shoulder stiffness. I really like the pillows although they are rather firm I've found it better for my neck & shoulders than my regular pillow. I've only been using the Supersleeper Pro for a few nights but notice a big difference already. I am absolutely amazed at how different my body feels! I love it! I hoped it would be worth the money - & it is. With a 120 night sleep guarantee too you just can't go wrong with trying it for yourself. I also like that the topper fits over the entire mattress like a fitted sheet, so is a nice snug fit & doesn't move, rather than having straps like some toppers. My only complaint was it took 2 weeks to dispatch, although the website stated they had stock they didn't. After a follow up email & a phone call it was finally dispatched. Once dispatched on a Friday I got it delivered on the following Monday. But like the saying goes, it was well worth the wait! Give it a try, I bet you won't want to give it back!! *UPDATE A few weeks later, I'm still in the clouds!! This topper has improved my body aches so much!! So happy!!!Purchased in August 2021 for A$379.00.
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dansmart76Central Highlands and Goldfields, VIC
- 2 reviews
Pillows? You mean rocks!
These pillows are as hard as rocks, mould with your neck and head shape they said. Not even close. Terribly uncomfortable and no give in them whatsoever. Don’t waste your hard earned!
Purchased in July 2021 at Website for A$79.00.
1 comment
Super Sleeper P.Sympler
Dear Customer,
Thank you for your review. I am sorry to hear that you have had some trouble with your pillows. We would really want to improve your experience with us so please send us an email on en... Read more
[email protected] with further information in regards to your purchase and someone from our Customer Service Team will get in contact with you.Similar opinion? Write a review on ieatwords.com.au!
PatSydney Surrounds, NSW
HEAP OF JUNK
It feels like you are sleeping on a brick. Very hard pillow and uncomfortable, then leads to headaches and neck pain. They ignore you when you try to send pillows back.
Purchased in June 2021 at Online for A$80.00.
1 comment
Kleva RangeSympler
Hi Pat,
We are sorry to hear that you are unhappy with your pillows.... Read more
Please note that you can take some of the filling out of the pillow if you do feel like its to firm and adjust it to what suits you best. Please may you contact us on 02 9387 4100 as we would love to help make this situation much more positive. Have a lovely day, Kind Regards, Super Sleeper Pro teamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Angelaasked
please cancel my order
No answers
Kate Aasked
Debasked
Can you turn or rotate super sleeper pro mattress topper ?
I feel as I sleep on 1 side of the bed, that the middle and other side of the mattress topper is much higher, the side slept on doesn’t bounce back to have it even all over
2 answers
So sorry Deb, I can’t answer that question. I threw mine out because there was no comfort in it whatsoever. Worst $400 I ever spent.
Don't know either as I didn't have it long enough worst 400 dollars also spent
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Kleva RangeSympler
Hi Jan,
We are really disappointed to hear that you were not satisfied with your Super Sleeper Pro Mattress Topper. We know that everyones bodies and sleeping preferences are different so it may not ... Read more
be suitable for everyone, however we will be happy to assist you with a return. Please can you send your order details through to our Customer Service Manager at [email protected] and she will be happy to assist you with the return.