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Reviews

3.2

68 reviews
5
(29)
4
(6)
3
(5)
2
(4)
1
(24)
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Jen

JenAU

  • 4 reviews
  • 1 like

Very very disappointed mattress topper

published

I purchased this topper with the hope it was going to be really comfortable unfortunately it was not it gave me the worst sleep ever, I went to send it back and what a joke I paid 399 for this topper and to send it back was going to cost me 280 dollars, no wonder you guys say return it if your not happy as it cost a lot of money to send it back...
Now I'm stuck with this topper that I'm not even going to use what a waste of 400 dollars

Purchased for A$399.00.

Tash

TashSouth East Queensland, QLD

  • 2 reviews

Organic Bamboo fitted sheet

published

It states organic bamboo yet when you look at the product tag it states Bamboo and Viscose, very cheap and thin quality, would not recommend this to anyone, would rather buy sheets at KMart

Purchased in March 2020 for A$99.00.

nothappyjan

nothappyjanGippsland, VIC

Worst product I have ever bought

published

I paid $400 for one of these for my caravan as my husband said our mattress was a bit uncomfortable. It is the worst $400 I have ever spent. It was not comfortable nor were the “Free Pillows”. I would definitely NOT recommend it.

Purchased for A$399.00.

2 comments
Sympler
Kleva RangeSympler
nothappyjan
nothappyjan

Already thrown it out.

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Lorna G.

Lorna G.Central Highlands and Goldfields, VIC

  • Verified purchase

Still waiting for refund one month later

published

Purchased in February 2020 at Kleva Range for A$419.00.

1 comment
Sympler
Kleva RangeSympler

It’s not looking great

published

I purchased my Super Sleeper pro mattress topper a couple of months ago, Although it started quite well, I have been feeling of recent days that the Super Sleeper Pro is supporting me less. I moved to the other side of the bed today, and the support on that side was great. This only confirmed my concerns.. for an expensive product, I feel that it is only made to last as long as the return policy, and not much more.. I’m feeling disappointed, to be honest.

Purchased in January 2020 at Online for A$399.00.

2 comments
Sympler
Kleva RangeSympler
Cathie Adamson
Cathie Adamson

Thank you so much. I’m really impressed with your after sales service. That means a lot.

Revel

RevelMid North Coast, NSW

  • 9 reviews

Bought this after seeing add on TV

published

Very disappointing. Add claims that Using the SleeperPro I would wake up refreshed and pain free. After attaching on top of my mattress I found the foam actually caused hip pain.

Purchased in September 2020 for A$330.00.

1 comment
Sympler
Kleva RangeSympler
Hogstareview

HogstareviewSydney, NSW

  • 3 reviews

Don't think I could go back to sleeping without it

published

Took a couple of weeks for my body to adjust to it but now that it has I don't know how I would cope without it! The pillows weren't for me but my kids love them!!

Purchased in December 2020 for A$399.00.

1 comment
Sympler
Kleva RangeSympler

Hi There,

Thanks for your lovely feedback, it is great to hear that are enjoying your Super Sleeper Pro Mattress Topper and it has improved your sleep!

clementine

clementineLaunceston, TAS

  • 2 reviews

Pillows false advertising

published

false advertising. Filling shown as foam peanuts. instead bits of chopped up foam, looked like it had been swept up from factory floor. Packaging damaged. Great difficulty in returning products to obtain refund

Purchased in January 2020 for A$79.00.

1 comment
Sympler
Kleva RangeSympler
Patti

PattiRichmond-Tweed, NSW

  • Verified purchase

unimpressed

published

I took out some stuffing as it was to hard I still find it condenses and becomes hard, the thing I like the least is it has a chemical smell I have had it in the sun and doused with lavender oil to try and get rid of smell.

Purchased in December 2020 for A$79.95.

2 comments
Sympler
Kleva RangeSympler
Patti
Patti

Thank you for contacting me I appreciate your offer I will keep them and use them as spares when visitors come.
Patti

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Terrible quality

published

Purchased the sheets, quick delivery and service. But so disappointed with the quality of these sheets. After the initial wash they were crinkled and course to the touch. Hole in seam of one of the pillow cases and loose cotton everywhere. Not worth the postage to send back unfortunately. Do not live up to the advertisement claims.

Purchased in November 2020 for A$249.00.

2 comments
Sympler
Kleva RangeSympler
PEH
PEH

My phone number is 0412 940 073 if you would like to give me a call regarding my complaint. Otherwise, there is not much more I can do with the sheets. Very disappointed.

John Ellul

John EllulMurray Region, NSW

  • 2 reviews

Super Sleeper Pro topper and pillows.

published

I have had the Super Sleeper Pro and pillows for a week now, and I can tell you the topper is exactly what my back needed.
Its like I am sleeping on a cloud.
My bed now is amazing and finally look forward to getting an uninterrupted full nights sleep, its been a long time coming.
Uncertain about the pillows at this stage, but time will tell.
Paying with AfterPay makes for a not so light wallet in one hit.

Purchased in November 2020 for A$399.00.

1 comment
Sympler
Kleva RangeSympler
Tina

TinaSydney, NSW

In love its like sleeping on a cloud

published

I have been using this underlay for a couple of months now and it is so comfortable. I would highly recommend this to anyone that would like to feel like they are floating on a cloud whilst they sleep..

Purchased in September 2020.

1 comment
Sympler
Kleva RangeSympler
Marg S

Marg S

  • 5 reviews

Not as good as I first thought

published

I have had my Super Sleeper Pro pillow for 7 months after seeing the advertisement on TV. I removed 6 handfuls of filling and for the first few months I really liked it. Now I believe I have the pillow from the ad with the dumbbell in it! It is like trying to sleep on a rock. I spend most of the night punching it trying to soften it. My neck and shoulders are hurting so much I am going to see a physiotherapist next week. I'm in agony. I haven't slept properly for 3 months. I have ditched it and gone back to my old pillow. Now I have to go pillow shopping again. What a waste of money.

Purchased in April 2020 at On line for A$90.00.

1 comment
Sympler
Kleva RangeSympler
bethatherton

bethathertonSydney Surrounds, NSW

Shocking after purchase service

published

Purchased in September 2020 for A$433.00.

2 comments
Sympler
Super Sleeper P.Sympler
bethatherton
bethatherton
Roderick G.

Roderick G.Murray Region, NSW

  • 4 reviews

Love it

published

I've slept on the Super Sleeper pillow now for about 2 weeks and I love it! Best night's sleep in ages. It was a bit plump for me so I just removed some of the stuffing and it's perfect!

Purchased in September 2020 for A$88.00.

1 comment
Sympler
Kleva RangeSympler
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Mrs Mac

Mrs MacSouth West, WA

Poor customer service

published

Absolutely disgusted with the customer service. I tried to cancel an order within 1/2 hour of placing it. Completely ignored. Received an email today (4 days after trying to cancel order) telling me my order was on its way. Instructing my bank not to honour payment.

1 comment
Sympler
Super Sleeper P.Sympler

I can't believe I fell for it

published

I fell for the 120 night trial and money back guarantee...turns out this product is not for me, it's not comfortable. HOWEVER, the cost to return such a bulky product is way more than than the refund for the topper. I feel like the biggest sucker :( It was such an over priced item, if it was comfortable it would be worth it, but its not. Now I'm stuck with it because I can't afford the postage to send it back. I guess these despicable companies are well aware of this and continue to promote these poor quality products knowing full well they will retain customers money even though the customers are not satisfied. DO NOT BUY THIS PRODUCT

Purchased in May 2020 for A$379.00.

LisaP68

LisaP68Illawarra, NSW

  • 19 reviews
  • 1 like

Less back & neck pain-finally!!

published

Purchased in August 2020 for A$379.00.

dansmart76

dansmart76Central Highlands and Goldfields, VIC

  • 2 reviews

Pillows? You mean rocks!

published

These pillows are as hard as rocks, mould with your neck and head shape they said. Not even close. Terribly uncomfortable and no give in them whatsoever. Don’t waste your hard earned!

Purchased in July 2020 at Website for A$79.00.

1 comment
Sympler
Super Sleeper P.Sympler
Pat

PatSydney Surrounds, NSW

HEAP OF JUNK

published

It feels like you are sleeping on a brick. Very hard pillow and uncomfortable, then leads to headaches and neck pain. They ignore you when you try to send pillows back.

Purchased in June 2020 at Online for A$80.00.

1 comment
Sympler
Kleva RangeSympler
Page 1 of 4

Questions & Answers

Angela

Angelaasked

please cancel my order

No answers
Kate A

Kate Aasked

Can you use a electric blanket with this topper

2 answers
Jen
Jen

Yes apparently you can

Kate A
Kate A

Under it or on top of it

Deb

Debasked

Can you turn or rotate super sleeper pro mattress topper ?
I feel as I sleep on 1 side of the bed, that the middle and other side of the mattress topper is much higher, the side slept on doesn’t bounce back to have it even all over

2 answers
nothappyjan
nothappyjan

So sorry Deb, I can’t answer that question. I threw mine out because there was no comfort in it whatsoever. Worst $400 I ever spent.

Jen
Jen

Don't know either as I didn't have it long enough worst 400 dollars also spent

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