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Very very disappointed mattress topper
I purchased this topper with the hope it was going to be really comfortable unfortunately it was not it gave me the worst sleep ever, I went to send it back and what a joke I paid 399 for this topper and to send it back was going to cost me 280 dollars, no wonder you guys say return it if your not happy as it cost a lot of money to send it back...
Now I'm stuck with this topper that I'm not even going to use what a waste of 400 dollars
Purchased for A$399.00.
Worst product I have ever bought
I paid $400 for one of these for my caravan as my husband said our mattress was a bit uncomfortable. It is the worst $400 I have ever spent. It was not comfortable nor were the “Free Pillows”. I would definitely NOT recommend it.
Purchased for A$399.00.
- Verified purchase
Still waiting for refund one month later
I ordered the super sleeper pro on 11 February 2020 I was given the wrong tracking information twice. I decided to return the order as the customer service was very bad so I sent it back return to sender on the 4th of March when it finally arrived with no notification at all. Luckily I was home and spoke with the delivery driver. I sent a copy of the receipt from the driver to kleva confirming I had returned the item return to sender. I was told by email the next day the package had arrived in Melbourne but had been lost from there. I called kl...eva and asked to speak to a manager. The manager treated me with nothing but utter contempt and rudeness. He told me someone would definitely get back to me by the end of the day with an answer as to when I would receive a refund. I received no response and emailed a few days later, I was told the package had still not been located and then my emails were ignored after that. I rang the company back today 11 March, a month after purchasing the order. I was told the package has not been located and that it was just bad luck I would have to wait for the delivery company to locate it.. I have never experienced such treatment with any company. I still have no idea when I will receive a refund. I am out of pocket $420. It has taken up days of my time trying to get a refund. The way I have been treated is absolutely disgusting and I will never shop with this company again.
It’s not looking great
I purchased my Super Sleeper pro mattress topper a couple of months ago, Although it started quite well, I have been feeling of recent days that the Super Sleeper Pro is supporting me less. I moved to the other side of the bed today, and the support on that side was great. This only confirmed my concerns.. for an expensive product, I feel that it is only made to last as long as the return policy, and not much more.. I’m feeling disappointed, to be honest.
Purchased in January 2021 at Online for A$399.00.
- Verified purchase
I took out some stuffing as it was to hard I still find it condenses and becomes hard, the thing I like the least is it has a chemical smell I have had it in the sun and doused with lavender oil to try and get rid of smell.
Purchased in December 2021 for A$79.95.
Purchased the sheets, quick delivery and service. But so disappointed with the quality of these sheets. After the initial wash they were crinkled and course to the touch. Hole in seam of one of the pillow cases and loose cotton everywhere. Not worth the postage to send back unfortunately. Do not live up to the advertisement claims.
Purchased in November 2021 for A$249.00.
Super Sleeper Pro topper and pillows.
I have had the Super Sleeper Pro and pillows for a week now, and I can tell you the topper is exactly what my back needed.
Its like I am sleeping on a cloud.
My bed now is amazing and finally look forward to getting an uninterrupted full nights sleep, its been a long time coming.
Uncertain about the pillows at this stage, but time will tell.
Paying with AfterPay makes for a not so light wallet in one hit.
Purchased in November 2021 for A$399.00.
Not as good as I first thought
I have had my Super Sleeper Pro pillow for 7 months after seeing the advertisement on TV. I removed 6 handfuls of filling and for the first few months I really liked it. Now I believe I have the pillow from the ad with the dumbbell in it! It is like trying to sleep on a rock. I spend most of the night punching it trying to soften it. My neck and shoulders are hurting so much I am going to see a physiotherapist next week. I'm in agony. I haven't slept properly for 3 months. I have ditched it and gone back to my old pillow. Now I have to go pillow shopping again. What a waste of money.
Purchased in April 2021 at On line for A$90.00.
Shocking after purchase service
I paid $14.95 for express delivery and was told Id be kept up to date with delivery times ... 3-5 buisness days ..... no word from any one and after an email of complaint got given the carriers number ... they could not locate the mattress topper .. I sent another email to kleva and on day 6 not 3-5 was told it was on a truck to be delivered today and if not delivered by 5 pmts let them know .... I requested the keep their product and refund me ... this is not an option ... and I was offered $5 for my inconvenience ... I have as yet to receive ...the product and would advise anyone using this company to be very wary about any service or return as it appears there are none ... I do not recommend dealing with this company at all ... they say they are very busy but my time and loss of wages are insignificant ..... customer service extremely lacking no idea about the product but Im doubting it will be any good as they seem very determined not to refund anything BUYER BEWARE
Purchased in September 2021 for A$433.00.
Poor customer service
Absolutely disgusted with the customer service. I tried to cancel an order within 1/2 hour of placing it. Completely ignored. Received an email today (4 days after trying to cancel order) telling me my order was on its way. Instructing my bank not to honour payment.
I can't believe I fell for it
I fell for the 120 night trial and money back guarantee...turns out this product is not for me, it's not comfortable. HOWEVER, the cost to return such a bulky product is way more than than the refund for the topper. I feel like the biggest sucker :( It was such an over priced item, if it was comfortable it would be worth it, but its not. Now I'm stuck with it because I can't afford the postage to send it back. I guess these despicable companies are well aware of this and continue to promote these poor quality products knowing full well they will retain customers money even though the customers are not satisfied. DO NOT BUY THIS PRODUCT
Purchased in May 2021 for A$379.00.
Less back & neck pain-finally!!
I love my mattress topper! It's like sleeping on a cloud, the most comfortable surface I've ever slept on. I have quite bad back & neck pain from Stenosis, Spondilitis, Spondilosis, Scoliosis & Rheumatoid Arthritis. I've also had surgeries on my neck & shoulder. I bought a good quality medium firm mattress with built in topper, but still woke from my pain several times a night & always woke up very sore & stiff. Since I got the Supersleeper Pro my pain & stiffness has been substantially reduced. I'm not waking as often in the night like I ...used too either. The best thing is that now I can actually enjoy a sleep-in! Whereas without the topper I would have to get up immediately due to my pain & stiffness - I was so sore upon wakening it would literally take me 5 minutes to get feeling back in my arms due to shoulder stiffness. I really like the pillows although they are rather firm I've found it better for my neck & shoulders than my regular pillow. I've only been using the Supersleeper Pro for a few nights but notice a big difference already. I am absolutely amazed at how different my body feels! I love it! I hoped it would be worth the money - & it is. With a 120 night sleep guarantee too you just can't go wrong with trying it for yourself. I also like that the topper fits over the entire mattress like a fitted sheet, so is a nice snug fit & doesn't move, rather than having straps like some toppers. My only complaint was it took 2 weeks to dispatch, although the website stated they had stock they didn't. After a follow up email & a phone call it was finally dispatched. Once dispatched on a Friday I got it delivered on the following Monday. But like the saying goes, it was well worth the wait! Give it a try, I bet you won't want to give it back!! *UPDATE A few weeks later, I'm still in the clouds!! This topper has improved my body aches so much!! So happy!!!
Purchased in August 2021 for A$379.00.
Questions & Answers
Can you turn or rotate super sleeper pro mattress topper ?
I feel as I sleep on 1 side of the bed, that the middle and other side of the mattress topper is much higher, the side slept on doesn’t bounce back to have it even all over
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