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65 questions from our users

Nicole

Nicoleasked

ActiveSmart RF522ADUSX4 (Stainless Steel with Ice & Water)

How do you get colder water from the water Dispenser?

No answers

Sandonbonk

Sandonbonkasked

ActiveSmart RF522ADUX1 (Stainless Steel with Ice & Water)

Hi The freezer door handle has become loose & the only instruction I can find is to tighten the screw hidden behind the handle with an allen key/wrench. I cant find a detailed instruction & at present the allen key isnt budging the screw in either direction. I dont want to damage the appliance or make the handle worse.
Any ideas?

1 answer
fisher_man
fisher_man

undo the screws (top and bottom) and take the handle off - then reset the "boss" into the door frame.
refit the handle


Ros

Rosasked

ActiveSmart RF522ADUX5 (Stainless Steel with Ice & Water)

Can I buy new water filters from Bunnings?

1 answer
fisher_man
fisher_man

no,


Aich

Aichasked

ActiveSmart RF522ADX1 (Stainless Steel)

French door left hand side with spring. Spring detached or faulty and left door seal needs to be closely guided in to track each time door is closed. Has anyone had the spring replaced. Is it easy to fix yourself?. Can you download a parts list with repair guidelines?

5 answers
Simon R
Simon R

I am having the same problem. Paid Fisher and Paykel $30 for a new spring and still same problem too??

Aich
Aich

Spring is relatively easy to fit. Parts list readily supplied from FP website and use that part no for a supplier to provide. Spring comes with installation guide too. I paid about $28 for spring. Took about 4 mins to install. Wife very happy now!!!

ronv
ronv

I've just replaced the spring and have the same problem. Any advice?


Jenny O

Jenny Oasked

ActiveSmart RF522ADUX1 (Stainless Steel with Ice & Water)

it appears the ice cube tray has fallen out and i need to put back in .. it is connected by wires only.. is this an easy fix? our ice holder has been filling with frozen water not cubes obviously due to ice cube tray not being in correct spot

No answers

Emilio R

Emilio Rasked

ActiveSmart RF522ADUSX5 (Stainless Steel with Ice & Water)

I have my fridge make so much noise and running all the times
Anyone can help me to find a solution?

No answers

Angie

Angieasked

ActiveSmart RF522ADJX5 (Stainless Steel with Ice)

Why isn't it making any sound and the fridge is heating up?

2 answers
nmcc08
nmcc08

It just runs really quite almost silent, yes It's heating up and functioning as it should.

Mari
Mari

It isn't completely silent. When I was buying the fridge, I had read reviews that it was a really noisy fridge and I have it in an open planned kitchen. I really liked the design and decided I would take the risk. The hum it makes isn't what I would refer to as noisy and has never bothered us at all.


Darren

Darrenasked

ActiveSmart RF522ADX1 (Stainless Steel)

The door open alarm is on everytime any door or the draw is opened where is the sensor or how can i fix this issue?

2 answers
Tezza51
Tezza51

there is a button inside the upper right hand side of the fridge that turns the alarm off, however if you open the door and the alarm sounds straightaway then you may have an issue with the fridge, refer to your user manual or Fischer and Paykel

fisher_man
fisher_man

count the beeps!
each beep has a meaning.


Michael O'Regan

Michael O'Reganasked

ActiveSmart RF522ADUSX5 (Stainless Steel with Ice & Water)

How does the water dispenser go - it looks really shallow compared with other designs. Seems like you'd have to jam the glass right up against it. Any issues with dribbling?

3 answers
Vic
Vic

Yes you hold glass or bottle against tag and it dispenses instantly and stops without drips also instantly on release. It doe have a small drip tray but I have never had to empty it. A light comes on while water is being dispensed.

Tezza51
Tezza51

We brought the unit without the dispenser unit, so sorry i can't give you an answer to your question

Eve
Eve

This one doesn’t have water dispenser, unfortunately.


Jenny M

Jenny Masked

Model no E522B Serial no L1Q721424 519 Litres… my ice maker tray has fallen out I have tried to reinstall not sure if I've done it right …Can you show me how it is supposed to be fitted?..many thanks

1 answer
fisher_man
fisher_man

Needs to be bent, but not split, to be able to re insert.


Jo W

Jo Wasked

We have a constant whining noise coming from the fridge and cannot locate the source can you help?

2 answers
Rosco513
Rosco513

I read other reviews and I am pretty sure someone who had the same problem ended up with a dead compressor. I'd contact technical support and suggest that the noise maybe that and that you are worried of food spoilage.

fisher_man
fisher_man

Cannot be constant - when the compressor stops the fans also stop.
There are soooo many things that can cause a whining noise,
faulty compressor, freezer/ fridge circulation fans, pipes moving in the insulation.
Call an F&P technician.


Robyn

Robynasked

ActiveSmart RF522ADW5 (White)

Where is the Serial Number located on F&P Fridge Model RF522ADW5?

1 answer
dm501
dm501

It is located at the front bottom right-hand side of the refrigerator when the door is open.


jpataleta

jpataletaasked

ActiveSmart RF522ADUSX5 (Stainless Steel with Ice & Water)

Does the fridge come with the Ice & Water Filter Kit? Or do I have to buy it separately?

2 answers
Thomo
Thomo

There are two models, with & without the filter & ice maker, we bought the model with the filter & ice maker. After initially being concerned with reliability down the track we were convinced enough to go with it. So far, excellent.

Sue H
Sue H

The model we bought has it all included. After our first one died within a month I must say that so far the replacement is performing beautifully.


Kit

Kitasked

The spring that controls the flap on the left hand door so that it slips into the runner seems to have become dislodged. Can you explain how and where it should sit so that we can put it back in place? It's driving us nuts to have to close the left door first every time and manually guide it in!
Cathy

3 answers
Sue H
Sue H

Sorry Cathy ours is ok so don't know how to fix. Should be easy to have done under warranty Sue

Bob
Bob

Dont have the answer, but one would be great. Same problem with ours today.

Cathy
Cathy

Same problem new fridge. Any answer?


Jen

Jenasked

What are those grey plastic rectangular things?

3 answers
Warren A.
Warren A.

They are bottle holders

Sue H
Sue H

The grey plastic rectangular things are your wine bottle holders. Stops them rolling around when lying down. Mine are all in use, hope yours will be too. Cheers Sue

MBark
MBark

We use them to hold our cool drinks and milk. Very handy.


Hami

Hamiasked

ActiveSmart RF522ADJX5 (Stainless Steel with Ice)

How do you allow the fridge to make ice?

4 answers
MBark
MBark

Put water into an ice tray and put it into the freezer.

Mags
Mags

Put water into an ice tray and put it into the freezer.

fisher_man
fisher_man

button on panel RH wall PC compartment.


lynda

lyndaasked

hi there I have the 3 door fridge freezer the handle on the freezer draw has some how come unscrewed I see that you need an alenkey however it will not screw back on is there a trick to this?

2 answers
MBark
MBark

Unfortunately I cannot assist you as our doors have the Allen Key screws well covered.

If it doesn't screw back tightly then I would suggest that the thread has been stripped and would require some sort of bolt on the inside of the frame.

fisher_man
fisher_man

Undo both allen head bolts, remove handle, tighten Philips head bolts into door, reattach handle, tighten allen head bolts.


M & D

M & Dasked

ActiveSmart RF522ADUSX5 (Stainless Steel with Ice & Water)

Purchased this fridge in May this year but have only connected water/ice facility today. The water dispenser is working fine but the ice maker not doing anything. Followed instruction on how to flush out ice system but there is no water coming through and havent seen a single ice cube. Any ideas?

4 answers
Dedbny
Dedbny

Its not instant making ice. If you have done settings as per instructions wait 24hr. Machine probably still. Making ice.

Dedbny
Dedbny

Also did you purge enough to get all air out of line. Give it a bit of time and it should start working.

M & D
M & D

Thank you Dedny. Woke this morning to no ice. We can hear the icemaker trying to turn to offload the ice but it doesnt turn. We think it has something to do with the mechanics of the machine.


pamsands

pamsandsasked

ActiveSmart RF522ADUSX5 (Stainless Steel with Ice & Water)

Why does the fridge keep stopping making ice?

3 answers
Dedbny
Dedbny

Should only stop if tray full. If you empty tray it will continue to make ice as far as I kmow.

pamsands
pamsands

We emptied the tray which didn't help. This is the third the it's stopped. it usually starts again in a day or 2 but this time it seems to have decided to stop altogether. Maybe we need to contact Fisher Paykel. Thanks for your reply.

pamsands
pamsands

Day 3 it has decided to make ice again.


Dotty

Dottyasked

ActiveSmart RF522ADUSX4 (Stainless Steel with Ice & Water)

Hi, We've had this model since January 2015.
It's been great until the last few weeks when we noticed that the items aren't cold enough. Food and milk have started going off quickly. Even the bread in the freezer is no longer rock hard.
We have a thermometer designed for measuring fridge/freezer temperatures, with markings for advised temps. Ours is showing well above these.
Fridge temp is between 11 and 15deg, and freezer only down to about -10deg.
I think this problem has been developing gradually without our really noticing it.
Experimenting with the temperature control changes little. In fact, contrary to what the instruction book says, the temperature is actually cooler with more lights. Currently I have it on full lights and the temperature inside fridge is 13.5. Foolishly last night I set the temperature in the other direction, a little below half lights, and food had spoiled overnight, temp reading this am was 15-16deg.
We need some help please!! (Brunswick, Victoria)

3 answers
Dedbny
Dedbny

Its still under warranty show you should gwt it looked at by FP service department. Something must be wrong with motor.

Dotty
Dotty

Thanks, I phoned late this afternoon and someone is coming on Monday morning! Much quicker than I expected given the number of people on here who say service is bad.
I'll try to remember to update here with results.

Dotty
Dotty

Well, here I am again! I forgot to update that all was good for a couple of years after the fridge was taken away to repair a gas leak.
BUT! the same problem appears to be happening again. I'm in the process of testing the temperature in various parts of the fridge/freezer.
The freezer this morning was +1deg in the bottom drawer and +3deg in the top drawer.
Fridge was between 12 & 14 degrees.
I've changed the temperature settings and am leaving the fridge closed for minimum 3 hours.
I'll phone F&P this afternoon, but I'm not expecting much because the fridge, now more than 4 years old, is well out of warranty.


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