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65 questions from our users
How do you get colder water from the water Dispenser?
Hi The freezer door handle has become loose & the only instruction I can find is to tighten the screw hidden behind the handle with an allen key/wrench. I cant find a detailed instruction & at present the allen key isnt budging the screw in either direction. I dont want to damage the appliance or make the handle worse.
Can I buy new water filters from Bunnings?
French door left hand side with spring. Spring detached or faulty and left door seal needs to be closely guided in to track each time door is closed. Has anyone had the spring replaced. Is it easy to fix yourself?. Can you download a parts list with repair guidelines?
I am having the same problem. Paid Fisher and Paykel $30 for a new spring and still same problem too??
Spring is relatively easy to fit. Parts list readily supplied from FP website and use that part no for a supplier to provide. Spring comes with installation guide too. I paid about $28 for spring. Took about 4 mins to install. Wife very happy now!!!
it appears the ice cube tray has fallen out and i need to put back in .. it is connected by wires only.. is this an easy fix? our ice holder has been filling with frozen water not cubes obviously due to ice cube tray not being in correct spot
I have my fridge make so much noise and running all the times
Anyone can help me to find a solution?
Why isn't it making any sound and the fridge is heating up?
It isn't completely silent. When I was buying the fridge, I had read reviews that it was a really noisy fridge and I have it in an open planned kitchen. I really liked the design and decided I would take the risk. The hum it makes isn't what I would refer to as noisy and has never bothered us at all.
The door open alarm is on everytime any door or the draw is opened where is the sensor or how can i fix this issue?
How does the water dispenser go - it looks really shallow compared with other designs. Seems like you'd have to jam the glass right up against it. Any issues with dribbling?
Yes you hold glass or bottle against tag and it dispenses instantly and stops without drips also instantly on release. It doe have a small drip tray but I have never had to empty it. A light comes on while water is being dispensed.
We brought the unit without the dispenser unit, so sorry i can't give you an answer to your question
Model no E522B Serial no L1Q721424 519 Litres… my ice maker tray has fallen out I have tried to reinstall not sure if I've done it right …Can you show me how it is supposed to be fitted?..many thanks
We have a constant whining noise coming from the fridge and cannot locate the source can you help?
I read other reviews and I am pretty sure someone who had the same problem ended up with a dead compressor. I'd contact technical support and suggest that the noise maybe that and that you are worried of food spoilage.
Where is the Serial Number located on F&P Fridge Model RF522ADW5?
Does the fridge come with the Ice & Water Filter Kit? Or do I have to buy it separately?
There are two models, with & without the filter & ice maker, we bought the model with the filter & ice maker. After initially being concerned with reliability down the track we were convinced enough to go with it. So far, excellent.
The spring that controls the flap on the left hand door so that it slips into the runner seems to have become dislodged. Can you explain how and where it should sit so that we can put it back in place? It's driving us nuts to have to close the left door first every time and manually guide it in!
What are those grey plastic rectangular things?
How do you allow the fridge to make ice?
hi there I have the 3 door fridge freezer the handle on the freezer draw has some how come unscrewed I see that you need an alenkey however it will not screw back on is there a trick to this?
Unfortunately I cannot assist you as our doors have the Allen Key screws well covered.
If it doesn't screw back tightly then I would suggest that the thread has been stripped and would require some sort of bolt on the inside of the frame.
Purchased this fridge in May this year but have only connected water/ice facility today. The water dispenser is working fine but the ice maker not doing anything. Followed instruction on how to flush out ice system but there is no water coming through and havent seen a single ice cube. Any ideas?
Its not instant making ice. If you have done settings as per instructions wait 24hr. Machine probably still. Making ice.
Also did you purge enough to get all air out of line. Give it a bit of time and it should start working.
Why does the fridge keep stopping making ice?
We emptied the tray which didn't help. This is the third the it's stopped. it usually starts again in a day or 2 but this time it seems to have decided to stop altogether. Maybe we need to contact Fisher Paykel. Thanks for your reply.
Hi, We've had this model since January 2015.
It's been great until the last few weeks when we noticed that the items aren't cold enough. Food and milk have started going off quickly. Even the bread in the freezer is no longer rock hard.
We have a thermometer designed for measuring fridge/freezer temperatures, with markings for advised temps. Ours is showing well above these.
Fridge temp is between 11 and 15deg, and freezer only down to about -10deg.
I think this problem has been developing gradually without our really noticing it.
Experimenting with the temperature control changes little. In fact, contrary to what the instruction book says, the temperature is actually cooler with more lights. Currently I have it on full lights and the temperature inside fridge is 13.5. Foolishly last night I set the temperature in the other direction, a little below half lights, and food had spoiled overnight, temp reading this am was 15-16deg.
We need some help please!! (Brunswick, Victoria)
Its still under warranty show you should gwt it looked at by FP service department. Something must be wrong with motor.
Thanks, I phoned late this afternoon and someone is coming on Monday morning! Much quicker than I expected given the number of people on here who say service is bad.
I'll try to remember to update here with results.
Well, here I am again! I forgot to update that all was good for a couple of years after the fridge was taken away to repair a gas leak.
BUT! the same problem appears to be happening again. I'm in the process of testing the temperature in various parts of the fridge/freezer.
The freezer this morning was +1deg in the bottom drawer and +3deg in the top drawer.
Fridge was between 12 & 14 degrees.
I've changed the temperature settings and am leaving the fridge closed for minimum 3 hours.
I'll phone F&P this afternoon, but I'm not expecting much because the fridge, now more than 4 years old, is well out of warranty.
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