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Reviews

(6)
(2)
(3)
(1)
(5)
  • Build Quality
    4.0 (1)
  • Value for Money
    4.0 (1)
  • Ease of Use
    4.0 (1)
  • Cleaning & Maintenance
    4.0 (1)
  • Noise Level
    4.0 (1)
  • Internal Layout
    4.0 (1)


amak320

amak320Greater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified purchase

Overall good quality 5.5 years old still going

published

Love the design, look and features of this fridge.

The compartments and storage is generous.

Have had this since April 2014 and it has not failed once. The only issue is the left door flange does now close properly but it can be easily resolved by manually push it as you close the door. I see this is a common issue.



Otherwise, highly recommend this fridge.

Purchased in April 2021 at The Good Guys for $1,965.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Internal Layout
Household Size 3 person(s)
See all answers

Kay

Kay

  • 2 reviews
  • Verified purchase

Problems 2 12yrs old

published

You get a 2yr warranty and then the trouble starts. We had water under the fridge which ruined the wooden floor so had been leaking for awhile. We pulled out cleaned up cleared the tube at the back. Now buzzer goes off 20 times with the spanner showing. Phoned Fisher & Paykel would be a $148 call out fee plus parts. Have phoned Fair Trading recommend going back to the supplier. If no go there put forms into Fair Trading. Would not advise buying a Fisher $ Paykel appliance. Must say has been okay until last few months. We have had other brand fridges last 15yrs.



Date PurchasedApr 2015
1 comment
Kay
Kay
Jack McLean

Jack McLeanSydney

  • 2 reviews
  • 2 likes

What a great fridge, spacious, quiet and functional and easy to keep clean

published

1. Temperatures reliable always
2. Love all the aspects of this fridge
3. Ease of opening and closing excellent.
4. After 3 years, problems NONE - last fridge Samsung 2 door, leaked water all the time, not fixable, two years and off to the tip.
5. No noise, very Happy.

Date PurchasedSep 2015
Matilda

MatildaSydney

  • 3 reviews
  • 3 likes

Bad customer service or I have a 2000$ cupboard in my kitchen

published
Date PurchasedNov 2014

Janita

JanitaMelbourne

  • 10 reviews
  • Verified purchase

Great fridge!

published

A little concerned about reviews pre and post purchase as we've never had a problem with this fridge. The fruit and veggie crisper are fantastic- produce lasts a lot longer than with our previous fridge. We've had this almost two years and very happy. highly recommend this product- looks great too!

Date PurchasedOct 2015

Matt B

Matt BMelbourne

  • 2 reviews

Works well,

published

Temperature control is good. Relatively evenly spread throughout compartment.
One mechanical issue with in when delivered, but sorted quickly by F&P.
Easy to clean not too many nooks and crannies to get into.
The Freezer drawer is a little clunky in that is doesn't slide freely, you need to keep pushing it.

Date PurchasedNov 2015

Very noisy

published

From the start of purchase this 519L model has been making a strange vibrating/buzzing noise. Its extremely irritating and I would not recommend this fridge to anyone. Its just very disappointing to have to put up with this noise maker and would return it immediately if I could. The price of this fridge was not cheap so therefore I expected it to be of good quality. But not so, really makes me angry!

Date PurchasedMay 2016

rhonda

rhondaSydney

  • 3 reviews
  • 2 likes

Update on first review

published
Date PurchasedOct 2015
Rhonda

RhondaSydney

three calls in just over one year, no customer care.

published
Date PurchasedOct 2015
Margaret

MargaretAU

  • 2 reviews

Happy for a while till small problems..but inconvenient

published

Loved it for a while..then..door hinge...plasic.. dropped to floor...4 weeks later...spring from centre flap fell to floor making it difficult to close..had to manually hold flap in place. Now condensation on lower door of a morning...door seals ..very thin ones folding back and not sealing...
Motor continually o ...have to hold in place when closing. What will happen when May comes around..essentually I will have to pay for substandard parts. Other fridge 12yrs old...still working well...n see ver a problem...this one made cheaply!

1 comment
Margaret
Margaret

Well...same fridge...now the hinge that was fixed found broken again ...sitting inside fridge....just getting fed up with crappy plastic stuff. Certainly made cheaply....cant see it lasting..although keeps cool etc.Fed up!!!!!


Vonnie71

Vonnie71Sydney, NSW

  • 8 reviews
  • 6 likes

Really Good.

published

Upgraded to a bigger fridge and wanted a french door one. Decided to go with this after comparing a few different models. Also went without the built in ice/water function as that seems to cause problems regardless of the make.
Very happy with the size of the fridge and love the double doors. Freezer is a good size and love the quick chill option for drinks. Can fit plenty of stuff in the fridge and is great for when entertaining.
Definitely recommended.


Love the look and space

published

I'd wanted a French Door fridge for ages and I wasn't disappointed when we finally got this home.

We've had this fridge for about 10 months now without any problems.
Great that you can mute the door alarm if you're unloading groceries.
Other reviewers don't like the freezer door - while it is firm and you can hear the rollers, it hasn't been all the much of a problem to us. If you are going to buy one, make sure you try it in the store to make sure you're happy with it.

The fridge weighs a lot - so plan for getting it upstairs or through doors before you purchase it.


  • Verified purchase

Very happy

published

Cheryl

Cheryl

  • 2 reviews

Really happy!!

published

I replaced my year old Westinghouse (after receiving a full refund.Electrolux came to the party). With this Fisher & Paykel & I love everything about it..much better quality..love it!!

Difficulty with freezer drawer

published

Really disappointed with freezer drawer opening and closing function. Heavy to open and close, rough and noisy. Friends cant believe that there is not a problem but the service guy assures me it was designed that way. I hope they redesign their roller system as it is really awkward to open and close and sounds like it is about to seize.

Also the model number is very difficult to get to once the fridge is installed.

In summary, apart from the top fridge section, not a very user friendly design.

Won't ever buy a F&P fridge again

published

We upgraded our F&P fridge 2 weeks ago. There was nothing wrong with our old one which was over 10 years old. We just liked the look of the new French door unit. After 12 hours of a cracking ice noise we opened the doors to find all the unit lights were red and the fridge was no longer working. 100's of dollars worth of frozen food spoiled. To top it off we have to wait 4 days to hear from a serviceman and live out of an esky.
The aesthetics, the space
Poor customer service, unreliable


wjacobsen

wjacobsenNew South Wales

  • 2 reviews
  • 3 likes

terrific

published

WE needed to replace our 18 year old noisy side by side refrigerator and looked around for many months trying to decide on a replacement. We selected the french door because it was least intrusive in our galley kitchen. the RF522ADX4 is brilliant. The design allows access to all parts of the compartment. lighting is great as is the adjustable shelving- especially for fitting in Christmas ham and pavlova. Freezer is spacious and easy to get items out of,It is also very efficient and quiet.
Design and quietness
doors need to be fully manually closed but after a week it is not even thought about


See all Fisher & Paykel ActiveSmart 519L French Door (RF522 Series) reviews

Questions & Answers

trish

trishasked

Hi i have this fridge its now 8 months old and doesn't seem to be cooling. Is this a know problem.?

4 answers
Vonnie71
Vonnie71

I haven't had that problem.

Fisher & Paykel
Rudi K.Fisher & Paykel

It is very difficult to make an accurate diagnosis of the specific cause without the benefit of inspecting your appliance.

If you would like to arrange a technician to attend to your refrigerator, you can call our 24-hour Customer Care Centre on 1300 650 590 and a Customer Representative will assist you with service in your area.

Alternatively, you can search for service in your area by using our online locator at the following link:
http://www.fisherpaykel.com/au/support/service-appliances#request-a-service

If there is a Fisher & Paykel technician in your area, a form will be generated which you can complete to submit a service request using our online booking facility. Otherwise, the locator will provide you with the contact details for the Authorised Service Centre(s) near your area.

Margaret
Margaret

Not my problem but should be checked if in warranty..then again it should last being an expensive fridge. My niece had that problem and fridge was changed over ..no questions asked but that was a while ago.


Linda

Lindaasked

Hi, can you please tell me where the serial number is located on Model RF522ADX4 Thank you.

2 answers
Erik Jorgensen
Erik Jorgensen

Partly pull out the freezer draw and you will find it at the bottom right corner of the unit. Stupid place to hide it. I had the same problem. Good Luck.

Cheryl
Cheryl

Yes!! It's in a stupid place..I wrote mine on my paperwork to save any future hassle..


elvin sahay

elvin sahayasked

How to fit the spring for the latch if the bottom spting is broken?

3 answers
Erik Jorgensen
Erik Jorgensen

Sorry, can't help

mr
mr

Any solution to this question? We have the same issue. The spring popped out this morning and no matter how it is oriented it doesn't seem to fit back or work correctly

Des
Des

I have the same problem has anybody solved it oor has it been thrown in the too hard basket


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