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Afterpay

Afterpay Questions & Answers

4.3 from 1,340 reviews

130 questions from our users

angusbugg

angusbuggasked

Am I able to sign up for another Afterpay account after my account being closed? It was frozen/cancelled due to an overdue payment (paid now). Just wondering if this lock is temporary or if I won't be able to sign up with my current details again.

No answers

Bonditash

Bonditashasked

Why does app not allow a new barcode when my card is not actually expired yet?

No answers

Bonditash

Bonditashasked

Why does app not allow a new barcode when my card is not actually expired yet?

2 answers
Mrs C
Mrs C

Which card? The one linked to Afterpay?

Bonditash
Bonditash

Yes


Syaa Saufi

Syaa Saufiasked

Why i cant generate new barcode ?

No answers

Angelique C.

Angelique C.asked

Can I pay for my daughter using my afterpay?

3 answers
John norwood
John norwood

Yes

Jenny M.
Jenny M.

Yes. You just cop the bill.

Angelique C.
Angelique C.

How do I do this?


Desley

Desleyasked

Can you use paywave with afterpay ?

1 answer
Prajwol
Prajwol

No ..sorry


Lisa

Lisaasked

What is your maximum limit?

2 answers
Prajwol
Prajwol

Before it was 500$ limit but I’ve purchased a lot from afterpay so they increased to 800$ ..
Thanks

Guest user
Guest user

It depends on how regular u make payments n use it but I got up 2 1500/1600


Ness

Nessasked

With every purchase do I need the first installment? Or Was it just Only for the first time using afterpay?

No answers

Stevie M.

Stevie M.asked

If I have had a notice from collection house will that stop me from getting another afterpay order after I've payed the full amount ?

1 answer
saintsonfire
saintsonfire

No, not if your Afterpay payment history is good. If the debt you have with the debt collector is from Afterpay then probably yes.


Ajd

Ajdasked

I’ve got the last payment to go and it’s late once I pay Can I purchase items straight away after I pay my late payment

No answers

Val L.

Val L.asked

Lost my payment card a few days prior to new year... applied for a new one and because of the holidays took along time to be replaced... i notified after pay straight away of this and they said they would waiver the late fees and put the payments dates back.. All good.. card received all payments made for the due dates.. how ever today i went to use my card only to find the credit limit dropped from 1k to like 380.oo i have never missed ONE payment before. rung the company and was told because my payments were late the computer adjusts the limit.. so there fore i have a bad rating on there now.. i argued the toss and was told nothing they could do to over ride this as the computer is programmed to work on its formula... BUT.. they computer can only work through the input of a programmer.. GO FIGURE... is so ridiculous... after pay you need to fix this...look at the persons history before condemning them.

No answers

Ricky

Rickyasked

I failed too keep up with my payments on afterpay & it went to a debt collection. However, I was wondering, once I’ve paid it off, will I still be eligible to reuse afterpay?

1 answer
The Answer
The Answer

no


Sasha M.

Sasha M.asked

What happens with afterpay once it is all paid up?

2 answers
leah n
leah n

Not quite sure what you mean. You have a set amount that you can spend. Mine is $1500. once I've paid what i owe i have the full balance to spend again. I think when you first open the account your balance is $500. It increases in time as long as all payments are made on time

The Answer
The Answer

its all paid up


S K.

S K.asked

Someone has fraudulently opened an account in my name and then defaulted . Afterpay has now frozen my account which I've put over 2000 dollars thru . How do I go about fixing it ? Every time I send them an email they send me an auto reply saying I have multiple accounts and the debt collectors are coming deal with them . I want to make a police report can I get the information out of afterpay to present to the police . Its pretty bloody destressing for me as I've always done the right thing by afterpay .

No answers

latecia eliot

latecia eliotasked

I try and refresh my barcode and it says I still have overdue payments which I don't because I have finished paying everything of how do I refresh my barcode without it saying that everytime

3 answers
H.ch
H.ch

That's never happened with me

Jorja T.
Jorja T.

I've had the same thing happening over the last couple of days. All my orders have been paid off (before their due date) & I still can't generate a barcode. I've contacted Afterpay & they can't provide a reason. Really frustrating!

latecia eliot
latecia eliot

afterpay ended up contacting me and said because I was in debt with them for so long I now cannot afterpay again and I cannot make a new account either.


Matthew S.

Matthew S.asked

Why can't I browse individual stores in afterpay app? Is it something to do with the settings on my phone? I think may have accidentally restricted myself... I have a Samsung s10

No answers

Leyton H.

Leyton H.asked

Can i paywave my card when using afterpay or do i have to insert it?

No answers

Joelle O.

Joelle O.asked

Hi, my limit started at 500 and now is at 566 ive never been late always pay it back early. I have tried now to purchase my largest amout of 499 online and its declined it, theres money in my account i dont know why its declining it. Ive had afterpay for 5 weeks now do u know is it the amount or whats the reason?

1 answer
Browns
Browns

Im having same issue...instore bar code says $500 but tried to purchase online for $320 but it declined.


Alexiss K.

Alexiss K.asked

How do I log out or sign out of the afterpay app to log into a different account ?

No answers

Rose L.

Rose L.asked

How do l know what my individual spending limit is and how much l have left avaliable on it.
Zip is so easy it just say's you have $375 or whatever is still avaliable left to spend, l have searched and searched for for mine with afterpay but cannot find that information anywhere, so frustrating.

3 answers
Phillip.w
Phillip.w

At the moment there is no way to check .But there is an update coming which will enable you to check your limit .

Stacie-K B.
Stacie-K B.

If you generate a barcode for in-store use that gives you a rough idea

Laki
Laki

Can I use my afterpay account again once I pay of my overdue account


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