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117 questions from our users

Rachael

Rachaelasked

Robot Vacuum

why is my robot vacuum cleaner Model EE-2572 not mopping (wetting) the floor? I have followed all the instructions in the manual?

1 answer
Acornacorn1
Acornacorn1

I have the same issue

Belinda P.

Belinda P.asked

Robot Vacuum

Where can I buy a replacement battery for my Aldi Robot?

1 answer
MJM
MJM

Spare parts can be obtained by emailing your required replacement parts order to [email protected]
I have ordered all my required parts with great success through this source. Batteries can be obtained by searching ebay, Stirling (Aldi) Robot Vacuum. This has proved successful for me also. Make sure you sight and note the battery fitted in the unit before ordering to ensure you obtain the correct one.

Leanne

Leanneasked

Robot Vacuum

I am getting E003 Message and the machine just beeps. Where in the manual does it explain what this is?

No answers
Jodie

Jodieasked

Robot Vacuum

My robo vac comes up error after only a few minutes, what the heck is wrong with it.

No answers
Sonia

Soniaasked

Robot Vacuum

how to know if the robot vaccum is fully charged?

No answers
Michelle

Michelleasked

Robot Vacuum

I have sold my robot vacuum cleaner but the buyer tells me the remote control is missing from the box. I've turned my house upside down and cant find the missing remote.
Can you start the vacuum cleaner without the remote? I didn't use the remote control much when I cleaned - just pressing the touch control switches on the unit itself.
I'd greatly appreciate your advice..... thanx

4 answers
John
John

With mine I can turn it on but need the remote to select settings and start to vacumm so I am guessing yes you do need the remote .you can buy spare parts from their website

John
John

With mine I can turn it on but need the remote to select settings and start to vacumm so I am guessing yes you do need the remote .you can buy spare parts from their website

Neil
Neil

I have a spare remote if you need one. Its for the model with 2 side brushes.

Khalid attia

Khalid attiaasked

Robot Vacuum

How i find new remote control becuase i lost it ?
I live in Dubai

No answers
Sylvia

Sylviaasked

Robot Vacuum

I can’t get my vacuum to wash tile floor
The water is not coming out
First time I did this worked straight away not sure if I’m doing something wrong this time
I followed the instructions in the book
Can you help me ?

1 answer
John
John

You can control how much water that comes out you can make it less or more if it's not that I don't know you have to ring customer service they will walk you through it

Tahn

Tahnasked

Robot Vacuum

How do I reset my stirling robo vac
It’s turns itself on in the middle of the night, I have set the scheduler correctly for everyday, it comes on at 9am then again that night ?

1 answer
John
John

Not sure I didn't set mine but try taking battery out might work

Brett G

Brett Gasked

Robot Vacuum

Vacuum stopped today now only goes backwards citing error 1. Check ground sensors. They look fine and clean. Any thoughts?

1 answer
John
John

No sorry I took mine back and got an exchange on mine and have no clue you can call customer care they will know

May

Mayasked

Robot Vacuum

Would please send me the book on how to set my Stirling robot Aldi vac I have miss place the book my address 5 Storeys rd Kingsthorpe 4400

No answers
Wallacedale

Wallacedaleasked

Robot Vacuum

The side rotary brushes on my robot are not turning. I have removed and cleaned but still no movement. Any suggestions?

1 answer
happyhippy
happyhippy

Take back to aldi

Stephanie S

Stephanie Sasked

Robot Vacuum

My robot vacuum has been working fine for a few weeks but now it won't stay on the charging station. It rolls onto it and just reverses off every time. I cleaned the sensors, moved the base and even put it on by hand and it won't charge up. Does anyone have similar issues and maybe know of a fix?

1 answer
Mike H.
Mike H.

Same issue.. completely dead now. Did you get a fix?

Madhavan

Madhavanasked

Robot Vacuum

Robot vacuum sensors not working. Does not back off when there is an obstacle. Any suggestions?

1 answer
happyhippy
happyhippy

Mine work fine. Take it back to Aldi for replacement

Miriam B

Miriam Basked

Robot Vacuum

Can you get replacement parts? The brushes on mine got twisted on the first use

No answers
Kamal Bohidar

Kamal Bohidarasked

Robot Vacuum

How to charge it our is not showing indicators light while charging. Also after24hours charge not working, battery not showing charged or not. How to do it?

No answers
jenny

jennyasked

Robot Vacuum

I bought Stirling Robot Vacuum cleaner from Aldi last Saturday (24th Nov 2018). It is model EE-2572 with wet mop. Charged it overnight. Next morning I tried it in dining room which has vinyl floor .I pressed remote,turned it on and selected mode, only went a few inches stopped and beeped and had 10 03 in display. Has done this on all modes. cannot find dock, even if put right in front of it. does not move on carpet either. Removed trailing bar and mop, moved smoother but did the same. does same on every mode. What am I doing wrong, or is there something wrong with it?

1 answer
Wallacedale
Wallacedale

I th8nk you can plug the power directly into the machine and not use the dock8ng station. That’s what I do but m8ne is older.

Nicky S

Nicky Sasked

Robot Vacuum

How much?

1 answer
JABJ
JABJ

I paid $179.00, but another one that apparently mops as well, is coming up for $199.00.

Gav

Gavasked

Robot Vacuum

If Robot left on and cleaning fine while we are absent, but gets an error message, will Robot auto shut down after a time?

1 answer
JABJ
JABJ

I think that they just stop where they are. Not sure if this is good for the battery, though.

Annette

Annetteasked

Robot Vacuum

My robot has stopped working every time I switch it on in makes a whining noise then stops. Any help?

1 answer
JABJ
JABJ

Perhaps a part is not attached properly, or maybe something is caught in it.

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