Bad design on water dispenser
The fridge is great, plenty of room with lots of compartments to put your food in. However the water dispenser is badly designed, when you put a glass under the dispenser, water goes everywhere. I have had to put a silicon tube on the outlet, so l don't have this problem. They need to solve it. Apart from getting annoyed, it's a great fridge in all.
Purchased in March 2020 for $1,450.00.
It's a Lemon
I bought a Hisense 701 litre French door refrigerator around two years ago. Three and a half months ago the ice water and ice making functions stopped working. The fridge is still under warranty and I contacted Hisense. They sent a third party contractor out who was unable to fix the fridge. I have contacted Hisense several times who make lots of promises but to date it is still not working and no one at Hisense can let me know if they are going to fix the problem. I have no option but to escalate the complaint to Consumer Affairs. To date I am...very unimpressed with Hisense, their fridge and their lack of service. Based on my experience I will never buy another Hisense product and recommend to my family and friends they consider my experience. December 6th 2020 Update: The bad service continues I recently wrote a review regarding the problems I have with my Hisense 701 litre refrigerator. It could not be fixed so Hisense arranged a delivery to replace the unit. I am sad and frustrated to say I had to reject the delivery of the replacement as it was damaged . I am now waiting for Hisense to contact me so we can mutually agree the next step. I now regret buying the Hisense refrigerator due to the problems that have gone on for over four months.
- Verified purchase
Good Fridge, Leaking Ice Maker
I bought this fridge for the ice maker, separate drawer and large capacity. I generally love this fridge, its stylish and does everything you want a fridge to do - its even easy to clean the stainless! However, the ice maker really lets it down. We've had a technician in to fix it twice now, it leaks water from the box in the fridge which pools in the bottom of the fridge - and its a lot of water! The ice also stops producing and water comes out on the ice setting. Hopefully the second lot of silicone will prevent the leaking but I won't hold m...y breath, it didn't stop it last time. If it happens a third time I will be requesting a replacement, so far Hisense service have been excellent and you really can't fault them - so that gives me confidence in buying Hisense again.
Great Fridge that does everything!
A good price point for such a good fridge. I love the water/ice maker and the crisper drawer keeps your produce nice and fresh it can be turned into a freezer if you need more space. Dont let the size of the Fridge deceive you either you can fit a lot of stuff inside. Good for families
- Verified purchase
Had this fridge for almost 2 years and it has never skipped a beat. It’s large, and deep meaning I am able to fit everything in easily. The ice/water dispenser is an awesome addition, and the ability to adjust the temperature on the middle drawer to make it a fridge or additional freezer space is an awesome feature! Love this fridge.
After sales service is shockingly poor
If my LED lights and LCD screen weren't an issue I would rate this fridge really high. The capacity of this fridge and freezer is excellent (great for a family of 5), the light inside is awesome and I love the ice and water dispenser.
HOWEVER our lights on the fridge have been blinking on and off for a while now and since you need to be home with the receipt in front of the fridge I have struggled to have this addressed (the lights are continuing to fail further with waiting).
I have done all the things expected; I have turned the fridge o...
- Verified purchase
I bought hisense frige on March 2018 the ice maker not working and the second drawer does not working I am waiting to get fix it . I called the company to replace it they refused . They sent me a technician to repair but it needs 2 parts . I am still waiting
- Verified purchase
Exceptional Value and Excellent Customer Service!
Upgrading from a small fridge, we purchased the Hisense Refrigerator HR6FDFF701SW at Harvey Norman. After some research, we selected this particular fridge because it offered a longer manufacturer warranty of three years, and came with all the bells and whistles of the competing brands at a significantly lower price. We also decided to purchase product care for an additional four years, which protects our purchase for a total of seven years. All this for only $2500 on sale.
We have owned the fridge for seven months and we are very happy wit...h all aspects. It is extremely quiet, and easy to clean. This fridge is massive! I can easily fit in our weekly fresh foods, sauces and condiments, 9 L of milk and our beverages into the French Door compartment. The freezer is also very large and well laid out; and we love extra space offered by the drawer. After several months the ice dispenser stopped working. I simply called Hisense, a technician came out and the problem was fixed within 24 hours of my initial phone call. Great customer service. The fridge holds temperature well, but the drawer compartment tends to freeze items towards the back, even when set to 5 degrees Celsius. The French doors, which are loaded up with milk and other condiments, could benefit from a soft close mechanism. During a 24-hour power outage in our area, both the fridge and freezer maintained temperature and no food was lost. Verdict: Not only does this fridge work as advertised, but it is exceptional value for money. Made by Hisense who have delivered us with great customer service and product support.
Upon delivery of this fridge I found numerous scratches and dents both on the outside and inside, which was replaced promptly by the retailer. However about 5 months into having the fridge problems started occurring. The light on the middle draw flickers constantly, so you are unable to tell which temperature it is set at. The area underneath the crispers constantly fills up with water, at some points it nearly leaks out onto the floor. Then the largest and most disappointing problem is the 4 fridge loads of groceries I have lost, because the ...fridge is sitting at between 5.8 and 8 degrees when it was set at 2 degrees. After calling Hisense I was told that they don't compensate based on the amount, rather the size of the fridge. So they would only compensate $250, instead of the actual $550 worth that has been lost. They offered no solution, no help and had no idea. I don't recommend this product, as it will only bring trouble.
Great fridge. Love the drawer where I can switch between fridge and freezer however as there are only 4 different temperature settings for this drawer it would be better to just have an option to put it at any temperature you wan't. Excellent size fridge and is fantastic for the price
I brought this brand because I’ve got other items never had a problem with them until nowThe ice machine works only when it wants too the light flickers all the time rang but get no reply only four months old never again complaint gets you no where just gets ignored
Don't waste your money
Purchased and was delivered yesterday. Went and got groceries and found it very difficult to fit veggies in crisper drawer like cucumber and celery as the drawers are miniature but i guess expected with a almost counter depth fridge. The secondary drawer is set at the highest temp as a fridge not a freezer yet all my veggies i bought yesterday all now all frozen...not to mention the water dispenser leaks puddles and the ice maker does make ice but will not dispense it...OK SO IM GONNA SAY IT...WHY IS EVERYTHING ON THE MARKET PURE GARBAGE BUT W...E PAY CRAZY AMOUNTS FOR IT. This is utterly ridiculous $2400 for a brand new fridge that is pretty much trash at this point. When will companies start taking pride in their products and start manufacturing QUALITY???
It's a very nice fridge to have
Yes its temperature is steady and fixed in all compartments.
It's very quiet and there is no loud at all.
It's very simple and there is no many surfaces or under surfaces to be like disassembled and re assembled again, with a single clean piece of cloth you can wipe it all.
love the new fridge
Updated from a Samsung fridge which died after 6 years. First thing we noticed was improved LED lighting from the front of the fridge which means no more bottles blocking lighting from the rear of fridge. Extra slide out tray compartment is great for salads, veggies etc. Storage in doors have so much depth. Can't wait to hook up plumbing!
Very happy owner.
We love our Hisense fridge. Purchased from Appliancesonline last year. The look is pretty! It maintains temperature very well and it has a good energry saving rating. The price is a bit expensive but we are happy with it. Not noisy. Easy to clean. Has the right amount of compartments.
Alround good fridge. How ever did have a fault with the chip board which caused the water dispenser to over flow and we had to call to get it fixed and the guy who fixed it was very rude and arrogant and i hope i never have to deal with them again! But other then that one fault the fridge has been great, so much room, the middle draw is the perfect size to put cans in so they aren't taking up so much room in the main fridge. It is often quiet but if you use the ice dispenser it will make a few noises a few hours later once it has made new ice. It's so easy as well.
Best fridge ever for a fraction of the cost
Hisense Hisense Hisense.. new company... can I trust? ABSOLUTELY YES!
Sorry for the long post, but I promise this will be the ultimate review of my experience on this model.
We've seen Hisense tv, but when our family grew and it was time for an upgrade to a bigger fridge Hisense fridge came into the scene.
What were we looking for in a fridge? Here's the list:
- bigger capacity
- French door design ...
Great fridge BUT.......let down by leaking icemaker
The only issue I had with the fridge was a leaking icemaker. For those who have bought the fridge already, check if ice is forming below the ice maker where it meets the back of the fridge. Hisense sent me 4 replacement fridges with exactly the same issue. In the end they gave me a refund and I purchased a Samsung.
The rest of the fridge was excellent. Good price, lots of room, quiet, accurate temp, and convenient middle drawer. Excellent customer service.
One small problem is that the front panel switches off automatically - including the indicators for ice or water - and you can't tell whether you're dispensing ice or water (you have to select again each time to be sure).
We purchased our Hisense fridge based on the capacity and due to the freezer being on the bottom. The only issue is the water dispenser seems to keep dropping after you push the lever so you have to leave the glass under it for ages until it stop. Now our water has stopped completedlt, we may need to claim warranty already but with 8 years warranty it doesn't matter!
Overall very good fridge. The separately temperature controlled "mini fridge" in the middle is very handy. Runs very quiet, and the built in ice maker provides plenty of ice.
The layout can take some time getting used to, but is functional. Also quite easy to clean with the simpler layout.
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Questions & Answers
Hi these fridges are a great price. From the above reviews there seems to have previously been an issue with the ice maker leaking on numerous fridges. Has this been looked at with your product and rectified? I am interested but would like to know that any issues have been listened to and the product modified. Thanks
I'd like to know what F4 means on the Ice maker have tried calling Technical support but it keeps telling me to constantly press 1 over and over for 20 minutes so I hung up
Hi Sharon, apologies you had trouble getting through to our technical support . We are currently not busy so you can give us a call now :). In terms the error message you are getting it means "Ice making fan
Looking at all the problems faulty chips, ice maker failing, leaking ice maker etc in these comments plus poor service and response. I was going to invest in one of these versatile fridge freezers but now unsure? Susan from Melbourne
I love mine I've only had it for just over a year but it hasn't missed a beat. The crushed ice comes out a little bigger than it probably should but it's the only issue I have with the fridge(touch wood)
Hi Sammy, thank you for your comment, unfortunately we sell thousands of Hisense products weekly and as you can imagine people only go online to write about the bad experience rather than the good :) We hope you give our product a chance.
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