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65 questions from our users

Irene Z.

Irene Z.asked

Why is it beeping have checked all suggestions what now

No answers

Leyton C.

Leyton C.asked

Am I able to some how take the water dispenser frame off to get in, as I seem to have ants nesting in inside the dispenser?

No answers

Sarah

Sarahasked

The freezer rails are stiff and sticky. I have completely defrosted and dried the interior then turned it back on and they are no better. Can you use a lubricant or do they need replacing?

No answers

Audrey Wirkus

Audrey Wirkusasked

Was the rf 522 ADUB5 built in Stainless Steel and was it built in 2017?

2 answers
Audrey Wirkus
Audrey Wirkus

I bought one from Radio Rentals, but there is no Serial Label any where in or on fridge. Only the Sale Card states its 2017. Rf522 ADUB5. 519L, but mine is Stainless Steel, NOT Black. It has water on right side door. What model could it be that was built in 2017 please?

Victor
Victor

Hi Audrey, ours came from appliancesonline.com.au It is in stainless steel without the water dispenser though. You might need to speak to Fisher & Paykel Customer Care Team to obtain your specific model & serial number.


Darren

Darrenasked

Hi I recently purchased the RF522ADUX5 and received it today. I have tried to flush the ice maker per the instructions but no water is flushing through it into the ice tray. I have checked the ice tray is positioned correctly and water is being dispensed via the water dispenser. Is there a certain amount of time you have to wait to be able to flush it?

No answers

Stu N

Stu Nasked

ActiveSmart RF522ADUX5 (Stainless Steel with Ice & Water)

I replaced the flapper door spring on my fridge as the spring was broken and I also replaced the water filter cartridge and ever since the fridge alarms with 20 beeps every time I open either the fridge compartment or the freezer compartment

No answers

Chris B

Chris Basked

I am relocating and need to take thw water inlet tubing through cupboards. Can i easily disconnect from fiter then reconnect?

No answers

MadeleineG

MadeleineGasked

What colour are the LED internal control panel lights to adjust temperatures?
I've just noticed that mine are red, and I thought they were normally yellow ... wondering if there's a problem, but manual doesn't tell you what colour they should be?

1 answer
MadeleineG
MadeleineG

Well after talking to F&P, and a fridge technician they recommended - none of whom knew, we have discovered they are supposed to be red! Not clever - red is the universal colour of 'problem' or 'danger'. Can you sort that F&P? Saves annoyances like mine!!!


Anna

Annaasked

Where is it made?

No answers

Tanya BE

Tanya BEasked

Is the water from the dispenser chilled? My family love chilled water and I don't want to buy it if it is only filtered. Many thanks!

No answers

Cockroach

Cockroachasked

The left hand flapper does not go into position to enable the door to close, I have to hold the flapper in position to close the door,is there another mechanisim that hold the flapper in position.

1 answer
Rengrave
Rengrave

This just happened to me. I believe your spring flapper has broken. It is a small spring at the bottom of the flap that keeps it pulled in until the flapper slides into the grooves when shut. Similar to this one: https://genuineapplianceparts.com.au/fisher-paykel-fridge-french-door-flapper-spring.html


Oscar

Oscarasked

We have a brand new fridge and it's so noisy!! It rattles constantly. I read the instructions and they say it's probably not balanced but we have tried and nothing changes. Is it just the fridge? It sounds like a loud vibrating rattle.

No answers

Snowy

Snowyasked

My door flapper does not go into position to allow the door to close, I have to manually hold the flapper to allow the door to close

1 answer
Snowy
Snowy

same with mine


Allyson M.

Allyson M.asked

We've just bought our 2nd French Door fridge as I love the inside configuration. However, this 2nd fridge doors are really heavy and stiff to open. Nothing like the 1st fridge. Everyone comments as too how heavy the doors are to open. You need real muscles just to open the fridge! Has anyone else had a similar issue?

2 answers
Joe D
Joe D

Mine feels like it opens normally, you should just have it looked at under warranty

Allyson M.
Allyson M.

Thanks, I'll look into it!


Gary M

Gary Masked

I have a new RF522ADUX5 that is connected for water and ice as per installation instructions however there is very little water pressure

No answers

Craig

Craigasked

ActiveSmart RF522ADUSX5 (Stainless Steel with Ice & Water)

For my newly purchased (second hand) slightly older model RF522ADUX1, is this the correct water and ice kit #836854 (see link below)? Do I need a 350kPa PRV (it also mentions a 600kPa valve)?

What is strange is the genuine article (see link) is $190 while all the online companies and trade site(s) are asking $219 - $223 (with 'RRP $395') for the exact same kit!!

https://secure.fisherpaykel.com/au/Catalog/ItemContent.aspx?ItemNumber=224270&CatalogId=003&CatalogDetailId=31&NSM=Y

Can I connect my fridge directly through a PRV and into the unit without a filter? Melbourne water is perfectly fine, I don't see why I need to filter it and get into the replacement filter buying cycle. Thanks in advance for help.

1 answer
fisher_man
fisher_man

If you are happy drinking Melbourne tap water.
Defiitely fit PRV - guarantees constant volume and reduces risk of ruptured water hose.
Most times F&P parts are cheaper than 3rd party.


Joey L.

Joey L.asked

ActiveSmart RF522ADX5 (Stainless Steel)

I have just got this fridge yesterday, its a good looking fridge, fit perfectly to my kitchen. My concern is the gliding noises when every time pulling out the freezer door. Has anyone had same problem?

7 answers
Grandad
Grandad

Ours sounds the same. It's probably the roller bearings. The freezer specification says 159 litres. That's a lot of possible weight. So they probably had to use heavy roller bearings to carry the weight and survive being open and shut so many time in its lifetime. Maybe they made it loud so you know when someone is after the icecream also, lol.

Joey L.
Joey L.

Exactly, probably just for the purpose of saving ice creams ;)

Madge R.
Madge R.

Ours is having the same issue. Had the service guy out the day after we bought it. He has ordered new set of rails in the hope it will fix the problem. My issue is none of the display models we looked at (in multiple stores) had this issue, they were all quiet.


Alana

Alanaasked

ActiveSmart RF522ADX5 (Stainless Steel)

Where is the egg holder???

3 answers
Grandad
Grandad

The eggs have to stay in the egg carton or some dish not included in purchase.

fisher_man
fisher_man

not supplied, too many customers complaining about dropping eggs.

Joey L.
Joey L.

There is no egg tray for this fridge


Kev R.

Kev R.asked

what is the part number for the spring on the 519L french door?

No answers

John C

John Casked

My RF610 French door with water, the left door does not close. It needs to have more tension to pull the door closed. It is not the flap inside. Is there a way that I can adjust the tension as the door will not pull itself closed from any position?

2 answers
Anna M
Anna M

I have the same problem...would love to know how to fix it too.

Angela A.
Angela A.

Me too


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