Fed up with this TV shop . as they are distrustful and only think of their profits not the customer
Dont buy anything from this Tv shop the are uncooperative to deal I bought an istrachill from them on a trial basis and doesnt met my expectations I payed to have it delivered nearly 55 dollars and I was never told if I return it that I had to arrange and pay for this myself they have a freight express company that they have an account with I rang this company and they told me that this tv shop needs to find them and organise the return, but this tv shop is refusing to do this I have been ringing this tv shop since Monday this week and you ...get told oh will ring you in 48 hours to 72 hours I have rang the Victoria consumer to get my right and I was told it is their responsibility to have this product picked up, this company is not trustworthy and does not have any duty of care towards the customer
- Verified customer
Don't Buy anything from TV shop Expensive but inferior quality products
I recently bought a product from TV shop, misleading advertisement of Rattle Snake coil charge, doesn't support heavy phones, broken on the first 10 minutes of use. Buy at your own peril.
Australia post failed to deliver my product and after 3 weeks of dealing with
Australia post I was told to call the TV shop and ask to send a replacement.
Australia post said the Tv shop and them would sort it out between them.
I now have to produce a statutory declaration signed by a lawyer at my cost.
The TV shop were rude and unhelpful and sugested i should knock on the doors
of my neighbours to see if I could find the parcel.
Never would I order from TV shop ever again.
Linda Bennett WA
Has help me to walk.
I bought from Tv shop a POWERFIT vibrating Machine. I have a bad heart and have a Pace Maker which you must not stand up and vibrate the whole body because it is dangerous to do so. I have been disabled for a few years and decided to sit on my Lounge and use this machine for just 10 minutes a day in the mornings. Within month I was able to walk without my walking frame and just a stick instead. Now the walking stick is a thing I do not use any more unless I have uneven surfaces to walk on.. I must say the Machine Broke down and had to get it repaired Here in Adelaide because Tv Shop was too expensive but now I am back every day getting better. Thank you TV shop and the Chinese.
Scammers rip of the elderly and disabled. Don't even deserve 1 star ... Buyer beware
Elderly uncle bought a king single electric bed . Company are now trying to make him pay over $4,500 . A queen electric bed retails for around $4,000 . Not a single bed . Rip off merchants .
Straight out robbery
Bought a product with a "free gift" and offer of return if not satisfied
Received product - does work at all
Called MANY times to return. Finally operator told me I would have to return at my expense and to return product + free gift in a restockable condition (otherwise no refund) and TV Shop would refund in a few weeks paid price minus their original postage $20.
Alternatively offered 50% discount on product only excl their original postage.
Horrible horrible experience. Please don't get involved
Forget all that was advertised, their products is scraps!!!!!
I just brought debt and sorrows upon my self.
I feel so sad and the seller or whatever they are called are the worst. They push you and harass you to buy their scraps.
Please be warned.
Absolute terrible customer service.
Nothing wrong with the product. It does what it says it will do. It vibrates. That is not the issue.
The problem lies solely in the crappy service that I received from the help line. Every and I mean every time I called the help line they were people with heavy accents that I couldn't understand what they saying which was very frustrating, probably for the both of us as I had to keep asking them to repeat themselves. Each and every one of them have been very short and impatient with me and quite frankly sound as if they all hate life. During o...
Customer service so bad
I will never deal with these people again I made a purchase wanted to return because husband did not want his birthday present very upset crying ect but I kept on getting offers said yes in the end and problems with these guys ever since customer service is appalling everyone I spoke to, will escalate the problem useless and very unsatisfying cause myself so much stress never again and I used to be a long time customer
I called the company before my 30 day trial was over and organised to get it sent back... I packed it in its original packaging and still got charged a percentage on the credit card. I called and they said that they received it damaged, I tried to calmly explain that I packaged the product in the original packaging and there was really nothing else I could do than that, if they received it damaged that they should have informed me at least so I know what's going on. I asked to dispute this claim with a manager and the girl put me on hold, the s...ame girl came back on and lied that she actually is the manager and the only person who would deal with me on this (I guess she had to place me on hold and take a minute to remember that she was the manager??? Not sure....seems suspect). She said they would not refund and that they apparently sent me an email regarding the damaged goods which surprisingly I never received... After expressing my disappointment she over exaggerated saying that she will not respond to threats, at no time did I raise my voice or say anything rude or disrespectful other than say I'm disappointed with the way the company is handling this. Really unreasonable company and from the other reviews I've read these responses seem quite common. I will be asking my credit card company to dispute this issue.
AIRFRYER OVER PRICED AND CHEAPLY PRODUCED PRODUCT
After purchasing this product at great expense $369.95 we used it 4 times before our son accidently broke the lid.After speaking with staff in NZ I was given a contact email address in Australia to contact and send photos to.I explained what had happened and enquired re getting the product fixed or relaced.An email was sent to me advising quote "unfortunatly as your son has broken the machine by misuse it is not covered under warranty" I was then offered a used ex demo machine to purchase from between $90-$200 What a joke.
My recomendation to ...
FRY AIR poor quality UNUSABLE WEAK NO WARRANTY ON THERE FAULTY CHEAP PRODUCT
My fry air arrived i unpacked it and opened the lid, trying to close it and with very little force the lid snapped...
going to consumer affairs with this, there customer service is appalling and there warranty is a joke.
NIGHTMARE BUYERS BEWARE - MELBOURNE OFFICE RUDE & NO HELP
I ordered one of their "wonderful" window cleaning sets 2 weeks ago and haven't heard a word from them since! After making payment I got an automatic email confirming my order and saying I'd receive it within 10-15 business days PLUS I'd get a notification email with tracking details once sent. Unfortunately it has now been 10 business days and obviously the item hasn't even been sent as I've never received any tracking so I called them today - what a waste of time! A suspect answer of "sorry I can't find your order details so I'll have to g...et back to you", think this whole selling system is a scam and now I've read other reviews I wish I'd looked on here first before ordering! After extremely RUDE messages from [Name Removed] in Melbourne (don't deal with her) I phoned their head office and asked for a manager but they don't seem to have one. The gentleman I spoke to (clearly from NZ) was polite but still couldn't help me as it seems he claims item has been sent but they have no tracking number, suggested I contact Aus Post with my name and address and see if they could help me and provide me with tracking details - sorry isn't it up to the sender to provide tracking and chase things up? Something very suspect here, providing a tracking number isn't that difficult and should be mandatory for internet purchases just so you know you're not dealing with a fraud! Don't expect to receive quality goods if I get anything at all so I wouldn't recommend anyone use these people especially when they don't accept PayPal payments (probably don't accept these as it would make it easier for buyers to get their money back). I'm contacting my bank now and seeing if I can get the payment reversed as they are refusing to give me tracking details and also refuse to give a refund as they say you can't "change your mind" even though they can't provide you with the item or even tracking for the parcel - definitely WON'T use them again! Never experienced anything like this from a so-called professional internet selling company that advertises on TV morning program - honestly thought Australia had higher internet selling standards!
Buyer beware...bought 4 Lizard Lounges off TV. They are impossible to get air into unless you are on a beach with a good breeze and they don't stay up. Very disappointed. Asked if I could return for a refund & got a flat refusal. NO where on my paperwork does it say "no refund". 1 lounge split the 1st week. Will replace but NO refund. And yes they are NZ based.
Do not deal with this company!
My wife ordered the FryAir from ShopTV as a gift for me and it arrived fairly quickly. We carefully unpacked it and it was immediately obvious the FryAIr was too large for our counter space, so we called the company and after a great deal of haggling we were told to write the order number on the parcel. We posted it at our expense to the address we were given by the operator and according to the AusPost tracking number it was delivered a few days later. A refund was made shortly thereafter to my wife's credit card, so we thought that was the en...d of the story, and if it had been so, we would have rated this company with 5 stars. But ohhh no. A couple weeks later we start getting payment due notices, so we called several times to sort it out and one operator who sounded like a Kiwi and was very cordial (kiwis tend to be polite) told us she would sort it out. End of drama? ohhh no! More notices arrived in our email inbox, this time threatening debt collection action if we didn't pay up immediately. FOR WHAT, for god's sake? ShowTV needs to pull its finger out and get it's administration sorted out. What started as a kind thoughtful gift for my birthday has turned into a frustrating, time wasting experience for both of us, but now we will fight to the end for our rights as consumers.
Nightmare to deal with
Ordered my product over the phone have had so much trouble, first product was not available, then sent to wrong address, second order placed and again sending to the wrong address. Customer service is terrible. This company is terrible to deal with misleading and incorrect information given each time you call them. This whole experience has been a nightmare from the initial ordering of product to the cancelling of my order. Will certainly not be buying from ever again.
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Questions & Answers
answer my calls please. how do i return this scrap in my house? i bought iwalk treadmill and it scrap.
To Brand Developers TV Shop.
Date order: 11/06/2017
Order number: 3728013
I ordered a power fit walk unit recently and i would like to return it as soon as possible due to the lack of interest of making use of it. I was wondering who would come to collect the unit and what the process is?
I am waiting for your reply please..
Bethany SShow TV Shop
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