Cheap, easy to clean filter ok job on larger debris completely useless for fine dirt blows straight back into pool through filter mesh. Bought the extra fine filter for fine dust exactly the same. Was told by seller I should have bought a different cleaner. Now stuck with a pool that's either cloudy from stirred up dust or bottom covered in fine silt. Never had a single issue with our old Admiral cleaner wish I had bought another Admiral.

Purchased in May 2016 (winter in Melbourne so did not really use for 4-5 months). The unit has dad minimal use and started playing up when used again in October 2018. Began to only clean 3/4 of the pool and now the motor has died. Cost around $1,000 to purchase and have been advised the repair will cost (with shipping) over $700. Very disappointed with the machine and service from Zodiac.

I've used the unit only a dozen times so far and not completely happy with it. As others have noted on this forum it does not pick up fine dust. I got round that problem by floccing and vacuuming to waste. Maybe this is a limitation of all cleaners??

When it cleans it doesn't do all the areas. It does do a good job of climbing up the walls but when going in a straight line it does veer off to the right.

Zodiac CX20 robotic pool cleaner worked well since purchasing it in Nov 2016 but it has now stopped. Warranty only 2 years so bad luck I guess. I paid $1050 for it. When you spend over $1000 for a pool cleaner it should last more than 2.5 years. The repair cost $650 new motor block, estimate means it is not viable. If I bought a Dyson vacuum cleaner and it broke after 2.5years and paid $1000 I would be as equally disappointed. I have had my Dyson for over 10 years.

Bought a CX20 just under 2 years ago. Works perfectly. According to installation instructions the external controller box needs to be protected from the weather. We thought ours was protected from the weather, but some very heavy rainfall, and a blocked water drain, caused our controller box to be flooded with water and to stop working. Took the controller (water still leaking out of it) to Redlands Poolman in Alexandra Hills Qld. They sent it to Zodiac who repaired it for free, without question (even though the damage was my fault). Total cost to me was $20 for transporting the controller to and from Redlands Poolman.

Super impressed with both Zodiac and their agent network!!! Big thumbs up to Zodiac and to Redlands Poolman!!!

The Zodiac CX20 robotic pool cleaner has worked extremely well since purchasing it in 2016 but it has now failed some 6 months beyond warranty period and the supplier has refused any claim or even any assistance towards a replacement. The cleaner runs in forward direction but not in reverse. When you spend over $1000 for a pool cleaner I expected it to last for many years. The repair cost estimate means it is not viable and suggest I purchase a new one. This being the case I feel I need to seriously consider other makes.

I have lost my warranty on my 8 month old robot CX20 because I cannot produce 6 months of water testing records! A product costing 1000 dollars has to be more dependable and robust than this robot!
On 18th of April 2018 Wednesday when [name removed] picked up machine for inspection to why it had died he said there are a few problems with the robots due to the coiling of the cable and it’s inabilty to uncoil. They have problems and Zodiac are working on it!

I purchased a Zodiac CX20 from Best Pool Supplies. The price was good and the delivery prompt and the pool cleaner worked well. After about 18 months use the cleaner started to act up stopping frequently throughout the cleaning cycle. I completed a warranty claim form on Best Pool Supplies website. I received a response the next day followed a couple of hours later with a phone call from Zodiac who organized a courier pick up for the following day. The cleaner was repaired and returned within a week.

Exceptional customer service from both Best Pool Supplies and Zodiac. Highly recommended.

David

Have Zodiac CX20, and small closer clip broke on cover. Spoke to 3 suppliers, said they can't replace that (yellow) clip ... need to buy the whole cover. Thanks go to Kirsty at Zenith Australia for supplying this part (actually whole cover) under warranty. Great service given we had not registered the warranty!

Well got the Zodiac CX35 today, easy to build and put together.Works a treat cleaning the pool floor & walls etc easy to release the filter for cleaning out pool cleaner, picks up leaves & debri easy.Have a 10mx5m pool and it keeps the pool clean excellent product Highly recommend

We have had the CX20 now for about a month or more and I couldn't be happier. This little product has given me back so much time that used to be used to clean the pool. Extremely easy to setup and operate, push a button and off he goes. Leaves and other debris are all picked up and the on board filtration system is also easy to clean and takes seconds. The end result is a lovely clean pool and I hardly had to do a thing. I buy a lot of technology products and the Zodiac CX20 would have to be one of the best. We love 'Herbie' and what he does.

I run the cleaner for an hour before I intend to swim, and it clears the debris from the bottom of the pool effortlessly. The added benefit is that because the filter system is self contained, my pool filter does not need cleaning as often. I also love how it switches off after an hours running. For the price I am more than happy.

I've found the Zodiac cleaner to great. i cleaned the walls and the floor for the first time and since then i have cleaned the floor only as i don't need the sides cleaned every time i use it. Easy to use and easy to clean up. Best $800.00 I've spent.

This is my first robotic pool cleaner after my suction cleaner failed. What an awesome piece of kit! I am using the standard 100 micron filter basket and our pool has never been cleaner. Living in the Blue Mountains we always have leaves in the pool. The CX20 seems to thrive on them and it only takes an hour to have everything off the bottom. The old suction cleaner we had would clean maybe 30% of the pool and was continually choked with leaves. We haven't had an electricity bill yet however, I can only see it going down as now the filter pump isn't having to work so hard. I can't recommend this cleaner highly enough and I can't see how the more expensive robotic cleaners could be any better.