Reviews

  • Build Quality
    2.5 (70)
  • Value for Money
    2.2 (71)
  • Ease of Use
    3.9 (71)
  • Cleaning & Maintenance
    3.6 (70)
  • Pool Size
  • Noise Level
    4.2 (63)
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Reviewer Photos & Videos

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Michael
MichaelSouth East Queensland, QLD

It has problem with Drive motor

published

It is has problem with drive motor every year which stop and not working should go for service the parts is not available unless purchase from their company which is expensive ($500)while the motor inside should be $60-$70 and not change the whole component.So I recommended to buy with programmable timer
it clean and picks all small rubbish on floor and wall of the pool which none of the skimmer can do it as well as you do not need to buy any more hoses,
and the services after sale is good
April 5th 2017 Update: good customer service after sale

  • Date Purchased
Zodiac
Customer C.ZodiacSend a private message

Thanks Michael for your Review, Glad we were able to help. Happy Swimming!

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  • Verified

Do Not Buy This Machine

published

From my experience, this machine does not perform as it is promoted or advertised! It does not climb walls to the waterline. It does not climb onto or clean stairs. It does not stand the test of time. If you happen to buy the machine and it fails to fulfil your needs, Zodiac will not honour the warranty. Do yourself a favour and look elsewhere for a Robotic cleaner - not a Zodiac. Try a Dolphin or a Kreepy Crawlie. Better still, save yourself $500 and buy a vacuum pool cleaner and clean your stairs manually.



  • Date Purchased
Zodiac
Customer C.ZodiacSend a private message
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Kokodarick
KokodarickSydney, NSW
  • 2 reviews

Good solid cleaner

published

Bought this a few weeks ago and its performing better than I expected. My pool is surrounded by several large trees which happily decide to drop their varying size presents into our pool throughout the year. I was concerned because some of these presents were quite large pebbles / balls and it didn't know if this would jam up the cleaner. We also have large 20cm leaves dropping in. The cleaner has been working well and picking up about 95% of the debri including large pebbles. The only thing is struggles with is long slither leaves from palm trees (over 50cm long which is why I didn't give it the perfect 5 stars) but still this is an easy to use, excellent cleaner and is highly recommended.

  • Date Purchased
Zodiac
Customer C.ZodiacSend a private message

Hi there, Thank you for taking the time to leave a great review for your CX20, Happy Swimming!

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jeff
jeff
  • 4 reviews
  • 1 like

Pool is cleaner than ever

published
  • Date Purchased
Zodiac
Customer C.ZodiacSend a private message

Hi Jeff. Thank you for your 5 out of 5 review for the CX20 Cleaner. We are so happy to hear that you are getting such great performance. The correct set up and storage is really important as you have pointed out. Thanks again. Happy Swimming!

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So happy! Excellent value for great product.

published
  • Date Purchased
Zodiac
Customer C.ZodiacSend a private message

Hi Cass. Thank you so much for your 5 star review. Excellent news that the CX20 is doing such a great job. Happy Swimming!!

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Pretty good but gets stuck

published

The cx20 is great value and mostly does a good job, my problem is that it tends to stay down the deep end permanently and never find its way up to the shallow end. Does anyone know if there's a reset function?
Other than that I'm pretty happy with it

  • Date Purchased
Zodiac
Customer C.ZodiacSend a private message

Hi Ags, thanks for your review. The way to reset the unit is by to unplug from power then unscrew the cable connected to cleaner from controller. Hope this helps. Please call our Customer Service on 1300 763 021 if you need any further help.

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Fletch
FletchHunter Region, NSW
  • 3 reviews

Excellent poduct

published

The best buy ever for my pool cleaning. Pick up all leaves. The pool cleaner is easy to operate and maintain. The best thing is I don't have to use it ever day like most pool cleaners. I would recommend it to every person th has a pool of any make.

  • Date Purchased
Zodiac
Customer C.ZodiacSend a private message

Hi Fletch. Thank you so much for your Five star review. Glad to hear that you are so pleased with the performance of your CX20 Cleaner. Happy Swimming!

Fletch
Fletch

Thank you

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Jono
JonoMid North Coast, NSW
  • 4 reviews
  • 4 likes

Was skeptical, but am now convinced!

published
  • Date Purchased
Zodiac
Customer C.ZodiacSend a private message

Hi Jono. Thank you for taking time to leave such great feedback. Glad to hear that your happy with your purchase. Happy Swimming!

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Does what is says on the box.

published

Easy to use, pleasantly surprised with amount of dirt and sand it picks up along with large oak tree leaves and usual other plant litter, worms etc. Pool had not been cleaned for several months, so needed to empty & clean filter several times on first cleaning cycle. No problem climbing my pool concrete walls and steps. Key is to read the manual and clean the filter after every cleaning cycle. Very happy with the CX20.

  • Date Purchased
Zodiac
Customer C.ZodiacSend a private message

Thanks for the great review, Dean! Looking after your CX20 and following the Manual will ensure you enjoy the most from your Cleaner! Happy swimming!

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It does pick up fine debris,leaves, etc, & as per the manual remove the cleaner after every cycle &

published

THE CX20 not only picks up leaves,etc,etc.it also picks upon fine debris, like sand from sand filter or dust,etc.follow owner manuals instructions, for settings,etc.& it will surely do the job. I make sure I clean the CX 20 every cycle and this will improve performance, it's worth the money spent & now just wait for summer to kick in.

Zodiac
Customer C.ZodiacSend a private message

Thanks for the great review, Bazz59! You're absolutely right - looking after your CX20 will ensure you can enjoy a clean pool for years to come. Happy swimming!

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Snifer
SniferVIC, 3059
  • 23 reviews
  • 20 likes
  • Verified

Zodiac CX20 is a terrible Pool Cleaner - Extremely disappointed!!!

published

I am extremely disappointed!!! Don't get fool by the videos.

Issue:
My new CX-20 pool cleaner not climbing and cleaning
- My 3.8m x 2.0m with the depth 0.6m swimout area
- My 2m x 0.5m with the depth 0.5m mini swimout area
- Code is tangling all the time and need to fix up every day.

My beach area is very big and I need to clean this manually due to these issues.

Called few times but customer service agents requested to sent an e-mail. I have submitted my product registration as well 10 days but no a single call or e-mail reply.

Zodiac
Customer C.ZodiacSend a private message
Snifer
Snifer
Snifer
Snifer

Got Dolphins M500 and this cleaner is working flawlessly. Switch your self to Dolphins cleaners if you guys experiencing similar problems / issues

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Billx
BillxPort Macquarie
  • 10 reviews
  • 6 likes
  • Verified

More Robots for the eldererly

published
Zodiac
Customer C.ZodiacSend a private message

Thanks for the great review Billx!

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Robotic Pool Cleaners

Find out how Zodiac CX20 compares to other Robotic Pool Cleaners

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Quick and easy to use

published

I have only had mine for a month - but so far I find it very easy to use - just a button to push and off it goes. It is also much lighter than I had imagined I found it easy to put in and take out of the water - quick work of cleaning the pool and easy to empty basket and clean - then just put away - an hour from beginning to end.

Zodiac
Customer C.ZodiacSend a private message

Hi Libby, great to hear that you are finding your CX20 nice and easy to use! Happy swimming!

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Useless cleaner

published

I bought the cx20 on 16/01/2016. It is absolute rubbish. Do not have a fully tiled pool, does not climb walls. Does not cover pool just stays in deep end. Gets hung up on plastic drain cover in deep end. This product is junk, would not recommend. Pool is a simple shape 6 m x 5.5 m so no reason not to clean entire area.

Zodiac
Customer C.ZodiacSend a private message
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gartlana
gartlanaCairns
  • 3 reviews
  • 2 likes

Brilliant until it breaks

published
Zodiac
Customer C.ZodiacSend a private message
gartlana
gartlana
gartlana
gartlana

I received an update from Zodiac to advise that the CX20 has been repaired sent back to me via the courier (Toll) on Friday 8th April 2016 :)

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Greenbags
GreenbagsSilverdale

First run - brilliant!

published

I have a large pebble Crete pool. Hadn't been vacuumed for several weeks. Threw the CX20 in for 2 hours and it came up a million dollars. Anything that saves me time and does what it says it is supposed to do is a great product.

Handles walls without a drama and is quite fascinating to watch.

Very happy so far.

Zodiac
Customer C.ZodiacSend a private message

Hi Greenbags, great to hear you're happy with your CX20 - thanks for sharing!

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BubbleOz
BubbleOz
  • 4 reviews
  • 2 likes

Very happy, does exactly what it should, Well!

published

Having inherited a well known branded suction cleaner, while it worked, it was more hassle than it was worth.
After umming and urring, I did bite the bullet and bought a Zodiac CX, and was pleasantly surprised with its efficiency!

As I have a resident gumtree and we live in the bush, I needed something with a filter capable of handling the gum nuts and leaves that make their way to their bottom of the pool.

The Zodiac CX works well, quietly, and switches itself off like a good boy.

Thanks for making a product that simply works, at an affordable price!

Zodiac
Customer C.ZodiacSend a private message

Hi BubbleOz, thanks for the great review! Please remember to remove the cleaner from the pool after each cleaning cycle. Happy swimming!

BubbleOz
BubbleOz

Oh.... the unit seems soooo happy in the pool alas keeps the ants away, but, guess I will :)

Why is that?

BubbleOz
BubbleOz

Sadly 2 years and 10 months later the motor block stopped working. Very disappointed, as the coat of repair makes it prohibitive

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Jan
JanPerth WA
  • 2 reviews
  • 1 like

Broken after 3 months

published

I have had my cleaner for 3 months and has stopped working properly as the track slips and the yellow rollers slips so can't get from deep to shallow end at all and about to go through warranty process to get my money back and go back to a suction cleaner. Bit disappointing for the price.

Zodiac
Customer C.ZodiacSend a private message
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This is great!

published

We have an older para style pool in which the liner has creased and the bottom pitted a little which makes vacuuming a bit of a mission and not necessarily very satisfying when the job is done. This cleaner makes short work of these issues and cleans everywhere, even up the sides. I am very happy.

Zodiac
Customer C.ZodiacSend a private message

Hi JoBee, thanks for the great review!

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Michelle
Michelle
  • 2 reviews

Impressed and Amazed at how fine the debris it removes. Great Product

published

Used it for the first time today. Wow the CX20 Efficiently cleaned all the gum leaves and finer debris from the pool floor. Easy to remove basket for cleaning. Much improved from my anaconda that never reached all areas of pool. Will save time on cleaning pool cartridge I hope.

Zodiac
Customer C.ZodiacSend a private message

Thanks for the great review Michelle!

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Nathan
NathanSydney Surrounds, NSW
  • 2 reviews
  • 2 likes

Great Value

published

Had My CX20 for about 6 months and it has given my my Saturday mornings back! Throw this little baby in and its all great.
Was amazed to see the partials and dirt that come out of the pool when it looked clean already. Best Value far!
Can highly recommend.

Zodiac
Customer C.ZodiacSend a private message

Hi Nathan, great to hear! Happy swimming!

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  • Verified

A very impressive product!

published

Only had it for three days and am absolutely amazed at how efficient the CX20 is at cleaning the pool. Have taken note of other comments complaining about short run life, but am not sure just how genuine they are. Will carefully monitor our new purchase and report in a month's time.

Zodiac
Customer C.ZodiacSend a private message

Thanks for the great review WayneC, enjoy the rest of Summer!

WayneC
WayneC
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Trev
TrevPerth, WA

Does exactly what I hoped that it would.

published
Zodiac
Customer C.ZodiacSend a private message
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Dave Thomson
Dave ThomsonPerth, WA
  • 24 reviews
  • 27 likes

Not worth the money

published

Less than 3 weeks old and it's packed up, when it arrived there was no manual so we couldn't find what was wrong with it it keeps flashing 3 times which means theres something blocking the wheels which are clear so switch it off try again it runs for 10 mins then stops again then when you ring them they act as if you should just accept it !!! Look you just shouldn't sell a product till its been THOROUGHLY tried and tested quite simply this should not happen in this day and age,
not happy Zodiac..................

Dave Thomson
Dave Thomson

After requesting four times to speak to the Manager at Zodiac he finally rang back SIX WEEKS later and now after getting it fixed it's packed up AGAIN with the same error code, wish I'd never seen it ...........................

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Paul
PaulIllawarra, NSW
  • 2 reviews
  • 5 likes

After using for one month it has stopped working!

published

Bought one of these after much research and already having a zodiac cleaner that was garbage. This cleaner has lasted one month and has died. It runs but the trucks won't turn unless I wiggle the trucks then it runs for ten feet and stops. The last zodiac I had had gearbox issues and this appears to be a similar issue. The last one was sent away and repaired and took weeks. I don't mind paying for anything but when it doesn't work it's poor. Very disappointing right in the middle of holiday time when I bet they are closed down until January!

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Page 7 of 8

Extra Information

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Robust product, amazing after sales and service.

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