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Zodiac CX20 (page 7 of 8)
- MPN: NAI-ZO-RO-CX20-WR053
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It has problem with Drive motor
It is has problem with drive motor every year which stop and not working should go for service the parts is not available unless purchase from their company which is expensive ($500)while the motor inside should be $60-$70 and not change the whole component.So I recommended to buy with programmable timer
it clean and picks all small rubbish on floor and wall of the pool which none of the skimmer can do it as well as you do not need to buy any more hoses,
and the services after sale is good
April 5th 2017 Update: good customer service after sale
- Date Purchased
- Verified
Do Not Buy This Machine
From my experience, this machine does not perform as it is promoted or advertised! It does not climb walls to the waterline. It does not climb onto or clean stairs. It does not stand the test of time. If you happen to buy the machine and it fails to fulfil your needs, Zodiac will not honour the warranty. Do yourself a favour and look elsewhere for a Robotic cleaner - not a Zodiac. Try a Dolphin or a Kreepy Crawlie. Better still, save yourself $500 and buy a vacuum pool cleaner and clean your stairs manually.
- Date Purchased
Hi Dissatisfied. Sorry to hear you are not happy with your Cleaner. All our Units that are in warranty and meet the terms and conditions will always be met. If you would like to give us a call and dis...
Read morecuss further or again, please do so on 1300 763 021. Thanks!- 2 reviews
Good solid cleaner
Bought this a few weeks ago and its performing better than I expected. My pool is surrounded by several large trees which happily decide to drop their varying size presents into our pool throughout the year. I was concerned because some of these presents were quite large pebbles / balls and it didn't know if this would jam up the cleaner. We also have large 20cm leaves dropping in. The cleaner has been working well and picking up about 95% of the debri including large pebbles. The only thing is struggles with is long slither leaves from palm trees (over 50cm long which is why I didn't give it the perfect 5 stars) but still this is an easy to use, excellent cleaner and is highly recommended.
- Date Purchased
Hi there, Thank you for taking the time to leave a great review for your CX20, Happy Swimming!
- 4 reviews
- 1 like
Pool is cleaner than ever
For years I have always had a zodiac suction cleaner but had to change this time because the skimmer box tabs have broken over the years and it was now impossible to use a suction cleaner without putting a brick in the skimmer box. After much research and comparison I bought a CX20 robotic cleaner and after a few months of operation my pool has never been cleaner, even with a massive gum tree right next to the pool that sheds leaves and crap all the time and the CX 20 performs perfectly. The in built filter picks up everything that is on the bo...
Read morettom of the pool and the two modes it offers is perfect, floor only and floor and walls. I highly recommend anyone looking at going robotic to buy this cleaner as it does not miss a beat. Oh and don't stand and watch it as it looks like it only goes back and forth in one spot but after 20min my 9m x 4m pool it is clean from all leaves, after 1hr it is sparkling. The only thing is the unit is quiet big and you do need to store it somewhere like a shed or garage when not in use, it is not really too bad in all honesty. I only use it twice a week and store it on my back patio. Hope this helps others...- Date Purchased
Hi Jeff. Thank you for your 5 out of 5 review for the CX20 Cleaner. We are so happy to hear that you are getting such great performance. The correct set up and storage is really important as you have pointed out. Thanks again. Happy Swimming!
Find out how Zodiac CX20 compares to other Robotic Pool Cleaners
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So happy! Excellent value for great product.
We have a number of large gum trees in our yard and since moving in 8 months ago have struggled to maintain the pool. After a bit of online research I decided on the cx20 as a last resort, given the waste of money a creepy crawly was. We bought it 2 weeks ago and I am so glad we did! I am not in any way disappointed. We have a kidney shape pebble crete pool, around 45,000L. At first it struggled to climb the walls because our pool was green and very dirty. But with the help od the cx20 our pool is now clean and it climbs up the walls no worries...
Read more. It sucks up leaves, gum nuts, twigs, sand, dust. It does an excellent job, goes all over the pool, the only place it cant/doesn't do is the steps, though it does sometimes climb the bottom step. Cleaning the pool is no longer a chore! I definitely recommend it!- Date Purchased
Hi Cass. Thank you so much for your 5 star review. Excellent news that the CX20 is doing such a great job. Happy Swimming!!
Pretty good but gets stuck
The cx20 is great value and mostly does a good job, my problem is that it tends to stay down the deep end permanently and never find its way up to the shallow end. Does anyone know if there's a reset function?
Other than that I'm pretty happy with it
- Date Purchased
Hi Ags, thanks for your review. The way to reset the unit is by to unplug from power then unscrew the cable connected to cleaner from controller. Hope this helps. Please call our Customer Service on 1300 763 021 if you need any further help.
- 3 reviews
Excellent poduct
The best buy ever for my pool cleaning. Pick up all leaves. The pool cleaner is easy to operate and maintain. The best thing is I don't have to use it ever day like most pool cleaners. I would recommend it to every person th has a pool of any make.
- Date Purchased
Hi Fletch. Thank you so much for your Five star review. Glad to hear that you are so pleased with the performance of your CX20 Cleaner. Happy Swimming!
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- 4 reviews
- 4 likes
Was skeptical, but am now convinced!
I was recommended a robotic cleaner by the pool maintenance fellow yet was shocked at the price and not convinced on their ability. After reading many positive reviews on the Cx20 I decided to purchase. I am mesmerised by what it can achieve. It cleans all surfaces of our 12m x 8m pool no problems. Very satisfied.
December 18th 2022 Update: Great value for money robot
I have recently purchased a second CX20 after the first failed after 3 years. They are a fantastic cleaner for the money and after looking at a few options we decided to buy ano...
Read morether cx20. When we were researching we learned that the cx20 generally is built to have a lifespan of 2 to 2.5 years dependant on use. We also found that running it on the wall climbing setting regularly is said to reduce it's lifespan. Ours failed due to the cord becoming detached from the internal motor and unable to be fixed (other persons mishandling robot) Just a few things to consider when buying but overall very pleased with it.- Date Purchased
Hi Jono. Thank you for taking time to leave such great feedback. Glad to hear that your happy with your purchase. Happy Swimming!
Does what is says on the box.
Easy to use, pleasantly surprised with amount of dirt and sand it picks up along with large oak tree leaves and usual other plant litter, worms etc. Pool had not been cleaned for several months, so needed to empty & clean filter several times on first cleaning cycle. No problem climbing my pool concrete walls and steps. Key is to read the manual and clean the filter after every cleaning cycle. Very happy with the CX20.
- Date Purchased
Thanks for the great review, Dean! Looking after your CX20 and following the Manual will ensure you enjoy the most from your Cleaner! Happy swimming!
Find out how Zodiac CX20 compares to other Robotic Pool Cleaners
Know better, choose better.
It does pick up fine debris,leaves, etc, & as per the manual remove the cleaner after every cycle &
THE CX20 not only picks up leaves,etc,etc.it also picks upon fine debris, like sand from sand filter or dust,etc.follow owner manuals instructions, for settings,etc.& it will surely do the job. I make sure I clean the CX 20 every cycle and this will improve performance, it's worth the money spent & now just wait for summer to kick in.
Thanks for the great review, Bazz59! You're absolutely right - looking after your CX20 will ensure you can enjoy a clean pool for years to come. Happy swimming!
- 23 reviews
- 20 likes
- Verified
Zodiac CX20 is a terrible Pool Cleaner - Extremely disappointed!!!
I am extremely disappointed!!! Don't get fool by the videos.
Issue:
My new CX-20 pool cleaner not climbing and cleaning
- My 3.8m x 2.0m with the depth 0.6m swimout area
- My 2m x 0.5m with the depth 0.5m mini swimout area
- Code is tangling all the time and need to fix up every day.
My beach area is very big and I need to clean this manually due to these issues.
Called few times but customer service agents requested to sent an e-mail. I have submitted my product registration as well 10 days but no a single call or e-mail reply.
Hi Snifer, sorry to hear about your experience. We recommend to remove the cleaner from the pool after every cleaning cycle. Storing the cleaner out of the pool will minimize the tangling affects, as ...
Read morewill coiling the cable correctly. Only allow as much cable as necessary for the cleaner to reach both ends of the pool. Has a customer service representative been in conact with you since registering your product? For more information, please contact our After Sales team on 1300 763 021 or email [email protected]Thanks. I have now got a VX4 - 4WD with 7 days programming guide but that also having problems and cleaner flipping up side down and not recovering.
I am a traveller butween states and want the pool ...
Read morecleaned while I am away. Your staff provided with info on putting enough code only and I will give it a try.Got Dolphins M500 and this cleaner is working flawlessly. Switch your self to Dolphins cleaners if you guys experiencing similar problems / issues
- 10 reviews
- 6 likes
- Verified
More Robots for the eldererly
Due to old age I found cleaning/vacuuming the pool a real challenge. I have had the CX20 for only 3 weeks, but it has done fantastic job of cleaning both the bottom and sides to the fibreglass pool independent of the existing filtration system which now only has the task of skimming the leaves floating on the surface. It takes about 2 hours to completely clean my 7 X 3 metre pool. The CX20 appears to be well designed and engineered and is easy to use. I purchased a trolley from Bunnings for $50 to transport the CX20 with its umbilical cable ...
Read moreto/from my garage. The Control unit is permanently mounted in the "pump house" out of the weather. Highly recommended. July 19th 2017 Update: Fantastic I have now owned a CX20 for over 15 months. It is wonderful. Never failed. Now many of my friends have purchased one and been delighted. I would love someone to build a tool to lift the CX20 in and out of the pool as old age has reduced my muscle strength.Thanks for the great review Billx!
Find out how Zodiac CX20 compares to other Robotic Pool Cleaners
Know better, choose better.
Quick and easy to use
I have only had mine for a month - but so far I find it very easy to use - just a button to push and off it goes. It is also much lighter than I had imagined I found it easy to put in and take out of the water - quick work of cleaning the pool and easy to empty basket and clean - then just put away - an hour from beginning to end.
Hi Libby, great to hear that you are finding your CX20 nice and easy to use! Happy swimming!
Useless cleaner
I bought the cx20 on 16/01/2016. It is absolute rubbish. Do not have a fully tiled pool, does not climb walls. Does not cover pool just stays in deep end. Gets hung up on plastic drain cover in deep end. This product is junk, would not recommend. Pool is a simple shape 6 m x 5.5 m so no reason not to clean entire area.
Hi Clive, have you adjusted the SCS (surface control system) settings on the control box? The settings on the control box can be changed to allowing climbability in different pool surfaces i.e. for ti...
Read morele (smooth) pools. Zodiac recommends to increase the SCS function to 4 (the default setting is 2). Also, if the water is not balanced correctly and the pH is too high then the surface of the pool can become too slippery. For more information on set up of your CX20, please see owners manual http://www.zodiac.com.au/Content/cms/products/pdf/CX20%20manual%20H0446500_REVA.PDF or contact our After Sales team on 1300 763 021 or email [email protected]- 3 reviews
- 2 likes
Brilliant until it breaks
Also broken after 3 months. We bought a house with a pool which had been neglected and has overhanging palm trees which drop quite a lot of litter into the pool here in Cairns. The old pool cleaning equipment was very labour intensive and a friend lent me a suction cleaner which was ok but still labour intensive. This pool has uneven surfaces in the form of fake rocks but the CX20 got to every corner and picked up everything. Purchased 27/11/2015 and on 2/3/2016 it broke and was reported under the 2 year warranty. Suction still works but it no ...
Read morelonger moves. No reply or acknowledgement on warranty 2 days later yet. Summary: Very effective product but plastic parts perhaps not durable enough for warranty period and the jury is still out on warranty support. Update 6/3/2016 - Was able to contact Zodiac direct after talking with my retailer who passed on my purchase and problem details. The Zodiac after sales staff were very helpful. Zodiac CX20 is now boxed as per their request and they will arrange pickup for repair. I got the impression I could have also taken it to a service depot if I was close enough to one. Currently waiting on contact from courier and so at this point warranty support is looking good/reliable and I will not update further if the rest of the experience is routine.Hi Gartlana, what is the update with your warranty claim? When you purchased your CX20, did you discuss the fake rocks with the pool shop? If your warranty claim is still being processed, please conta...
Read morect our After Sales team on 1300 763 021 or email [email protected] and mention Product Review.Hi Zodiac represenative,
My CX20 has been picked up for repair by Toll couriers.
I purchased through an online store so no discussion at the point of sale but I watched reviews on uTube and here at Pr...
I received an update from Zodiac to advise that the CX20 has been repaired sent back to me via the courier (Toll) on Friday 8th April 2016 :)
First run - brilliant!
I have a large pebble Crete pool. Hadn't been vacuumed for several weeks. Threw the CX20 in for 2 hours and it came up a million dollars. Anything that saves me time and does what it says it is supposed to do is a great product.
Handles walls without a drama and is quite fascinating to watch.
Very happy so far.
Hi Greenbags, great to hear you're happy with your CX20 - thanks for sharing!
- 4 reviews
- 2 likes
Very happy, does exactly what it should, Well!
Having inherited a well known branded suction cleaner, while it worked, it was more hassle than it was worth.
After umming and urring, I did bite the bullet and bought a Zodiac CX, and was pleasantly surprised with its efficiency!
As I have a resident gumtree and we live in the bush, I needed something with a filter capable of handling the gum nuts and leaves that make their way to their bottom of the pool.
The Zodiac CX works well, quietly, and switches itself off like a good boy.
Thanks for making a product that simply works, at an affordable price!
Hi BubbleOz, thanks for the great review! Please remember to remove the cleaner from the pool after each cleaning cycle. Happy swimming!
Oh.... the unit seems soooo happy in the pool alas keeps the ants away, but, guess I will :)
Why is that?
Sadly 2 years and 10 months later the motor block stopped working. Very disappointed, as the coat of repair makes it prohibitive
- 2 reviews
- 1 like
Broken after 3 months
I have had my cleaner for 3 months and has stopped working properly as the track slips and the yellow rollers slips so can't get from deep to shallow end at all and about to go through warranty process to get my money back and go back to a suction cleaner. Bit disappointing for the price.
Hi Jan, sorry to hear that you are not happy with your cleaner. What is the surface type of your pool? Do you have a steep incline from the deep to the shallow end? If there is a high pH level, this c...
Read morean cause the pool surface to be slippery and smooth. For more information on this please contact our After Sales team on 1300 763 021 or email [email protected]This is great!
We have an older para style pool in which the liner has creased and the bottom pitted a little which makes vacuuming a bit of a mission and not necessarily very satisfying when the job is done. This cleaner makes short work of these issues and cleans everywhere, even up the sides. I am very happy.
Hi JoBee, thanks for the great review!
- 2 reviews
Impressed and Amazed at how fine the debris it removes. Great Product
Used it for the first time today. Wow the CX20 Efficiently cleaned all the gum leaves and finer debris from the pool floor. Easy to remove basket for cleaning. Much improved from my anaconda that never reached all areas of pool. Will save time on cleaning pool cartridge I hope.
Thanks for the great review Michelle!
- 2 reviews
- 2 likes
Great Value
Had My CX20 for about 6 months and it has given my my Saturday mornings back! Throw this little baby in and its all great.
Was amazed to see the partials and dirt that come out of the pool when it looked clean already. Best Value far!
Can highly recommend.
Hi Nathan, great to hear! Happy swimming!
- Verified
A very impressive product!
Only had it for three days and am absolutely amazed at how efficient the CX20 is at cleaning the pool. Have taken note of other comments complaining about short run life, but am not sure just how genuine they are. Will carefully monitor our new purchase and report in a month's time.
Thanks for the great review WayneC, enjoy the rest of Summer!
It is now March 10 and I have absolutely NO complaints about the performance of the CX20. I did purchase the optional 100 micron filter basket to pick up some very fine dust and algae residue. The i...
Read morencredibly fine dust was able to pass through the standard 200 micron filter as well as the pool system's silica glass filter. Adding Focus "Water Polish" to the pool ensured that the CX20 was able to get all of the residue. Could not be happier with the product!Does exactly what I hoped that it would.
Our pool has a shallow radius where the wall meets the floor yet the CX20 climbs it with ease, it also has very square corners yet the CX20 never gets stuck, we recently had internal steps built into one corner and this cleaner climbs these with ease, the catcher basket is a very good size, this has proven to be the only cleaner that I have tried that I can just set it going and go about my business safe in the knowledge that it won't get stuck as my previous cleaners did, I guess if I have a wishlist it would be a swivel connector on the lead ...
Read moreas some others do but so far that has not been a problem. PS.. Two days on and the CX20 has ceased to work properly, going back under warranty! interestingly the fault is as described by three other purchasers .... Update.. The CX20 is now back with the manufacturer so now the ball is in their court, it was apparently the first unit needing repair from the dealer that I used, so time will tell! Hopefully this will be the last update, The CX20 is repaired and back in the water doing a great job as before so I've upped it's rating to the previous 5 stars, It seems that the motor in the cleaner unit developed an intermittent fault which accounted for it stopping and then got going again after trying it after being off for a short time then it would stop again, the motor has been changed and so far so good! :) Having just put it back in the water I have made a short YouTube video showing it at work ....... https://youtu.be/bNOxXvW6VQAHi Dave, sorry to hear you are having troubles with your cleaner. There should have been a quick start guide in the box with reference to a comprehensive manual available online at http://www.zodiac....
Read morecom.au/Content/cms/products/pdf/CX20%20manual%20H0446500_REVA.PDF. If you have any more issues, please contact our After Sales team on 1300 763 021 or email [email protected]- 24 reviews
- 27 likes
Not worth the money
Less than 3 weeks old and it's packed up, when it arrived there was no manual so we couldn't find what was wrong with it it keeps flashing 3 times which means theres something blocking the wheels which are clear so switch it off try again it runs for 10 mins then stops again then when you ring them they act as if you should just accept it !!! Look you just shouldn't sell a product till its been THOROUGHLY tried and tested quite simply this should not happen in this day and age,
not happy Zodiac..................
After requesting four times to speak to the Manager at Zodiac he finally rang back SIX WEEKS later and now after getting it fixed it's packed up AGAIN with the same error code, wish I'd never seen it ...........................
- 2 reviews
- 5 likes
After using for one month it has stopped working!
Bought one of these after much research and already having a zodiac cleaner that was garbage. This cleaner has lasted one month and has died. It runs but the trucks won't turn unless I wiggle the trucks then it runs for ten feet and stops. The last zodiac I had had gearbox issues and this appears to be a similar issue. The last one was sent away and repaired and took weeks. I don't mind paying for anything but when it doesn't work it's poor. Very disappointing right in the middle of holiday time when I bet they are closed down until January!
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Thanks Michael for your Review, Glad we were able to help. Happy Swimming!