Zodiac CX20 (page 5 of 7)

I recently purchased a Cx20 and it was performing really well, however one day it just stop working.
It appears that the tracks or the one of the main wheel has jammed. I tried the problem shooting suggestions but this did not fix the problem
I contacted the after sales department via email and was advised that I needed to place the cleaner in package and it would be collected. It has now been 14 days and the cleaner is still sitting at my front door.
I have sent 3 subsequent emails with no reply.
Had I know that the after sales services would this poor I would have elected to purchase a more expensive model from a competitor. Think twice before purchasing!

After trying other suction and robotic pool cleaners I decided to take a chance on the lower priced Zodiac CX20 robotic cleaner. What an excellent piece of equipment! It efficiently cleans my large concrete pool, floor and walls. Unlike other robotics, you do not need to turn the unit over to empty the canister. It's on the top so emptying and cleaning is easy. Very happy with this purchase.

This does a great job on our 8m x 4m fibreglass pool. After reading the reviews I also purchased to 100 micron filter as we get a lot of fine dust during summer and it cleans it up great. I have used it 6 times so far and occasionally it will miss a very small area but I just restart it and it gets it the next time. The filter canister is very easy to clean as well. Only early days but Im very happy so far that I didn't pay $2000 for a dolphin which does the same job.

My husband, now deceased, bought our CX20 and was really happy with it. It worked really well in our extra large concrete pool which takes some time if it has to be cleaned by hand vacuum so when the CX20 started playing up by keep trying to climb the sides when not set to do so I was very grateful for Zodiac’s efficient after sales service who quickly fixed the problem.
The cleaner was returned to us in time for Christmas and I used the cleaner again on Christmas morning, when it brought back to me how pleased my husband was with his purchas...

I just had the cleaner returned after being away for roughly one week. After having it for only 3 months! So excited that it was back for Christmas. Alas it still doing EXACTLY what I sent it away for. Not very happy. With over 50 people coming this weekend and for Christmas day I needed to clean the pool. What do I have to do to get satisfaction? Please I need a solution and fast. I also need my cleaner repaired properly. Fail Zodiac.

Purchased in Oct based on reviews and to date have found the machine need cleans excellently, we have recycled red bricks around pool that the salt water tends to erode a little so pool has a lot of fine brick dust and dirt, the CX20 works well removing all this. We just have the standard 200 micron basket I think so that works well for all the fine particles. Use approx 1-3 times per week and think it's been a great so far, as mentioned by previous reviewers there are some parts of pool it can't get, we have semi circular steps which would be unachievable by most cleaners, we just sweep them down into the main area and cleaner takes care of that. Very happy so far......

Was sceptical of the claims and have used the robot for the last two weeks. It is a real game changer. It cleaned the pool and the sides as well in under 2 hrs. The pool was left spotless and has stayed clean for the past week. Previously with the pump connected kreepy crawly my pool would need me to go over it again manually and leave sediment on the bottom. I admit I was sceptical but have been proved wrong and have more time now as well

Have owned it for 19 months. Have used every day for 1-2 hours. Now after 10-15mins the one rubber track falls off and renders the machine inactive. Perhaps it has stretched somehow. Cannot adjust the wheels for a more snug fit.Any ideas....not sure if the rubber tracks can be purchased as a spare or is there a separate issue here?

we purchased the cx20 cleaner approx. 3 years ago, has been working good until today. When I turn cleaner on at control panel the control panel shuts off, is this a problem with cleaner or control panel, there is nothing blocked in cleaner, any correspondence would be great to fix problem regards Andrew duck

Purchased this product and within first few months it was faulty. Returned and parts replaced after a few months of being without. The product became faulty again and the after service department ignored my calls and emails. Very unhappy and will have to find spare parts myself and try to fix although it is only less than 2 years old.

Purchased as a CX35 through Pool and Spa Warehouse (caddy and timer) February, 2017. The CX20 cleaner worked really well, I only use it once a week to clean my new 10m x 4m pebble crete pool. When not it use always stored with a cover in my garage. But it broke down a couple of weeks ago after owning for 9 months. The cleaner just doesn't move. Found dealing with Zodiac re warranty claim absolutely punishing. Just refused to answer emails. A call to Pool and Spa Warehouse did get the ball rolling. Told over phone the Zodiac repairer would only ...

I bought my CX20 a year ago, it was mostly working okay, but i noticed the shallow end isn't cleaned completely. Whenever I went to check it, it keeps moving back and forth in the same area in the deep end. This seems to be a problem faced by quite a few in this forum. Is there a solution for this?

November 3rd 2018 Update: Doesn't clean all areas, I can still see leaves at the bottom of the pool.

I've been initially impressed with Zodiac CX20 and felt it was money well spent, but during the last few uses the cleaning has been unreliable, it misses out few areas and still can see leaves and some debris on the pool. I'm using floor only option. I've also made few changes as suggested by the customer service, but still no use.

Recently purchased a CX20 after much research. Initial thoughts are it’s a very good cleaner, although with recent dry and dusty conditions have a lot of fine dust in the pool which just gets stirred up when cleaner is operating. I presume a finer filter will do the trick, hopefully

I have now used the device for a few months and are quite happy with it. It is easy to clean and operate and does a reasonably good job cleaning the pool. My kids did find a name for it: "Dummy" as it does seem to do what it wants and not clean were it should, going over the same spots often. I have turned off the climbing function as prefer it to stay on the bottom. Would be good if it had a remote control to direct it to areas that need cleaning. But in the end the pool is cleaned and for a device you can pick up under 600 dollar it is actually quite good.

i bought the cx20 4 days ago since opening the box it has worked non stop, yes I have cleaned the filter which was full of small debris mainly sand hair and algae, It has been great as I don't have to vacuum it anymore and can do other things around the house such a great helper and even climbs and go around the steps with a nearly full basket. I think from other post we have a pebble type pool so it may have slightly greater traction going up the wall.

Filter get clogged within five minutes with only light layer of debris. This then prevents it from climbing the walls and picking up small leaves. It works well for the first couple of minutes. Is there anything I should try? I’ve tried the scs on all settings without any success. Having a robotic cleaner I have to remove from the pool every 5 minutes isn’t what I was expecting.

I bought a robotic pool cleaner because I didn't like all the gunk going through the pump and into the filter and my barracuda had given up the ghost.

My pool is smaller 6m x 3m with a steps and a shelf to sit on down one end. It is an inground concrete pool with a prebblecrete coating.

Most robot pool cleaners that are independent of the pump are expensive with the CX20 at the lower end of the price range (around $1,000). Its functions are pretty basic but appeared adequate for what I was looking for.

As it has turned out, the...

Robotic pool cleaners are very expensive but this one works very well for the money I paid for it.
It is fast but it may require a couple of cycles to clean the pool completely, including walls. My pool is a 9x5, kidney shaped, pebble sheen coated. I am very happy for now.

Bought Zodiac CX20 to clean pool floor and walls of our inground concrete pool. Despite it being rectangular 5x10m, CX20 was not able to climb and clean the walls. Also it tended to stay down one end of pool or in one corner. It took 6 months to arrange return and credit so that I could purchase Zodiac VX50 instead. Very poor customer service and communication from Zodiac.
The VX50 has actually been a very good cleaner, abeit for $500 extra.

top unit does an awesome job ! we couldn't be happier, super easy to use, set up and clean. Cleans our pool in a few hours. So much better than the wet vacuum types and the zodiac's are well priced. Picks up everything without any problems, thanks so much we love our zodiac

I bought my CX20 in April 2016. I've got a brand new fibreglass pool... Since putting this robotic cleaner in once a month ( cleaning it after every use straight away) I found it to do the same movements over and over again, not covering my 8m pool although it's advertised being able to cover a 10m pool. After taking it back to my dealer for possible repairs I found out that these cleaners are randomly programmed -surprise- as they're not advertised as such!! hence the same movements...
My dealer got a device to check the unit, suggesting new...

After previously having a Maytronics Blue Dolphin Cleaner that cost $2K and lasted only 3 years and 2x $500 repairs despite me being fanatical about maintenance. I decided my replacement machine would not be the Maytronics brand based on the fact they are overpriced and flogged to unsuspecting pool owners based on high commissions. Did my research and found the Zodiac CX20 at half the price. Reviews were positive and after a month iam really happy with the results. Simple to use. Cleans really well and easy to clean the filter box. Based on sim...

Only 4 Months old and the lid and cable melted in the sun.
Took it out the pool and rinsed it off with fresh water, left if out while I was packing up and the thing melted.
Sent an email to Zodiac and after phone calls and 3days later got a reply- I cooked it and no warranty. The person never even read my email or just thinks I'm an idiot, Maybe I am for buying from ZODIAC!
Anyway $300 to fix it, Good luck if you buy one and something goes wrong....you on your own...

Purchased my Zodiac CX20 in Feb 2017 after spending the last 10+ years with different skimmer box solutions. What a difference it has made to that quality of the pool. Only put the CX20 in on the weekend and does the job in a couple of hours including the walls. So easy to use. Even picks up leaves that use to get stuck in the old cleaner. Very happy with the CX20 robotic cleaner.

Ordered and paid for Zodiac CX20 Robotic Pool cleaner online from POOLEQUIP Malaga, Perth on Thursday 23rd Feb. Good email confirmation from Deb at Poolequip and AusPost tracking.
Unit arrived Monday 27th Feb, no Owner’s Manual, downloaded Revision A from web.
Lowered unit into a very clean fibreglass 35m3 pool on Wednesday 1st March, and on SCS setting 2, floor and walls, it did its work without problem, but did not deal too well with steps. Wall cleaning was most effective, water became slightly cloudy.
Unit shut down unexpectedly after a...