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Vacuum Cleaners Buying Guide
Our buying guide will explain which type of vacuum cleaner would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
VBGPerth, WA
- 2 reviews
Worst vacuum cleaner ever!!!
Paid $600 for vacuum/accessories. Cuts out constantly. Took it back, was told nothing wrong with it. Can’t use it for 2 minutes without stopping .... and suction not great. Wouldn’t recommend.
Purchased in October 2021 at Godfreys Physical Stores for $600.00.
1 comment
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HaukePeel, WA
- 2 reviews
Wouldn't buy Hoover again not anything from Godfrey's
State the facts:
Had the Hoover ~18 months
A fair bit of cleaning required regularly
Does not like high pile carpet, ok on hard floors
Now cuts out on high after a minute.
Wouldn't recommend to anyone!...Read more
Won't buy it again. Now with Covid-19 all Godfrey's stores shut so therefore I have to put up with this rubbish till......... ????? And can't even send it anywhere, they (Godfrey's) really need to think about supporting their customers if they want anyone to go back there, ever.Purchased for $600.00.
1 comment
Godfrey G.Hoover
Hi Hauke,
We are sorry to hear of the issues you are experiencing with your machine.
Unfortunately due to the COVID-19 outbreak the service centres are currently closed by government recommendation, this is not within our control.... Read more
Similar opinion? Write a review on ieatwords.com.au!
Bee
- 2 reviews
Shocking machine
Bought this piece of junk machine for $600 in 2018, have had the worst worst luck, in that time the battery had been changed about 4 times, it clogs up, the roller head has been replaced as it stopped working, it has stopped again so I can’t vacuum with the price of rubbish.
When I use it it will automatically go on to the slower setting, shut down and not work, it will then take another 2 minutes to turn back on (fully charged mind you) it’s just rubbish, and godfreys are a bunch of clowns, shocking service, went in to ask for help and tried ...Read more
Purchased in January 2021 at Godfreys for $600.00.
1 comment
Godfrey G.Hoover
Hi Bee,
We are sorry to hear of the ongoing issues you are experiencing with your machine.
We will be happy to look into this further for you.... Read more
Similar opinion? Write a review on ieatwords.com.au!
Find out how Hoover Air Stick Pro compares to other Stick Vacuum Cleaners
Know better, choose better.
Kyal M.Illawarra, NSW
DONT BUY!!!! LEMON
Clogs all the time. CUT OUT AFTER ONE MINUTE. We bought this approximately 15months a go and it was a waste of money. Especially what we paid. This was also recommended by the salesman in the Fairy meadow store. I refuse to take it back and be charged more by Godfrey’s for servicing especially when every comment I read agrees with my review. Very disappointed. Price of crap.
Purchased at Godfreys.
1 comment
Godfrey G.Hoover
Hi Kyal,
Thank you for taking the time to provide your feedback.
We are sorry to hear of the issues you are experiencing with your machine.... Read more
Similar opinion? Write a review on ieatwords.com.au!
Errol PGippsland, VIC
- 2 reviews
How about a good review for a change.
I have been using the little Hoover for 3 or 4 years with great success. Just in between main vacs but keeps the tiled and carpeted floors free of walked in or spilt debris. Yes i have to empty the collector after every use but that's expected on such a small machine. Before i found out the hard way, i did get a clogged up hose but since clearing it have not had a problem. It has just started stopping frequently so may have to do something about that. All in all delighted with its performance.
Purchased in January 2021 for $500.00.
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DavidSouth East Queensland, QLD
Hmmmm
When it works it works well, i am also having trouble with it shutting down on high speed and now it doesn't work for longer than a minute on low speed. Its only been used probably 30 times over the last 18 months since i bought it, it seems to be a common problem reading the reviews, how does one get this fixed?
Purchased in September 2021 at Godfreys.
1 comment
Godfrey G.Hoover
Hi David,
We are sorry to hear of the issues you are experiencing with your machine.
We would recommend taking the machine into your nearest Godfreys store, when they reopen, with proof of purchase to be inspected under warranty.... Read more
Similar opinion? Write a review on ieatwords.com.au!
Lynne M.Illawarra, NSW
Disappointed
Bought the Hoover Stick from Godfreys Fairy Meadow about 18 months ago - within 12 months whilst under warranty took it back as the unit wouldn’t switch off so had to run it till battery went flat and it also cut out every time I used the turbo mode - sent it away came back fixed but did not have the same power - took it back again only to get offered another brand vac stick which I was going to have to pay a few hundred dollars more - sorry very disappointed in the Hoover And now looking at replacing it - so no don’t think it is worth the money I paid for it.
Purchased in June 2021 at Godfreys for $500.00.
1 comment
Godfrey G.Hoover
Hi Lynn,
We are sorry to hear of the issues you are experiencing with your machine.
We will be happy to look into this further for you.... Read more
Similar opinion? Write a review on ieatwords.com.au!
Roslyn S.South East Queensland, QLD
- 3 reviews
Waste of money and no customer service
Bought this ‘you beaut’ vacuum for $550 from Godfreys Carindale October 2016. It was in storage for 1 year while we travelled. There are just 2 of us in a townhouse. Carpets upstairs and tiles downstairs. Took it back to Godfreys at Noosaville September 2018 as we were having trouble. No way of getting in to unblock the tube. It came back with a new head with a trapdoor to get in to clean the tube - obviously a design fault. Took it back January 2020 as There was no suction. Paid a dep of $19.95 before they could send it away to head offic...Read more
e. Was away a while so went in to Noosaville store. Asked them to ring and check on the progress. I was told they can’t ring, only email after I left the store??? One month later - end Feb - it came back. Cost $139.85 to be fixed. Doesn’t work - no suction. I am forever taking it apart to try to find the problem. Also I limp through 2 rooms before I have to recharge it. What do I do? I just want to clean my floors. Godfreys are so unhelpful. The staff stare at me expressionless when I try to get any form of help. Obviously, I would never recommend this twit of a machine or Godfreys. Unfortunately $690 later!!Purchased in October 2021 for $550.00.
2 comments
Godfrey G.Hoover
Hi Roslyn,
We are sorry to hear of the issues you are experiencing with your machine and that you are not happy with your purchase.
Please keep in mind that stickvacs are convenience machines only, de... Read more
We have been told by a reliable experienced vacuum cleaning repair business that it can’t be fixed. When it was sold to us, we were told it was all we would need - in fact it would do everything. No ... Read more
mention of it being a little use convenience piece of equipment. $550 is hardly peanuts for a quick pick up machine. We won’t be investing any more money in this piece of junk. We will buy an Electrolux from Harvey Norman where they care about customer service.Similar opinion? Write a review on ieatwords.com.au!
Robyn WPalmerston, NT
- 3 reviews
- Verified purchase
Hoover Air Stick Very Disappointing
Paid extra for the ”ubeaut” extra powerful Hoover Air Stick Pro. Was bought as a birthday present. I too bought it from Godfreys and they offered free servicing then promptly closed down. They could have told their customers where to go to have it serviced - but nothing. After 1 year the battery died and was replaced under warranty. Then new battery died after 6 months. Shame it only had 3 month warranty. Now I am left with a very expensive vacuum with all the handy parts but is useless. I am not brave/dumb enough to fork out $140 for another ...Read more
replacement battery. I don’t use it every day and haven’t misused it. This thing lasted 18 months Agree with other reviews in every way. So this is the same as buying a vacuum for $330 and throwing it away after 12 months. Doubt I will have any confidence in any Hoover productsPurchased in May 2021 at Godfreys Physical Stores.
1 comment
Godfrey G.Hoover
Hi Robyn,
Thank you so much for taking the time to leave your feedback. We're sorry to hear you have had troubles with your machine! ... Read more
If you wish to discuss further with one of our representatives, you are most welcome to call 1300 360 845 and quote your case number 388631 and we will be happy to have a chat regarding your machine. Once again, thank you for taking the time to leave feedback, we greatly appreciate it. Have a wonderful day! Regards, The Hoover TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Hoover Air Stick Pro compares to other Stick Vacuum Cleaners
Know better, choose better.
Nothing but trouble
The salesman assured us we were getting a good deal how ever it constantly blocks up and the battery doesn’t last long half hour at the longest and that’s not even on turbo. Very frustrating. The hose split about Christmas time and has added more frustration and if that’s not all my husband took it to godfrys and they told him the battery only has a year warranty and the vacuum has a 2 year warranty more frustration
Purchased at Godfreys Physical Stores for $600.00.
1 comment
Godfrey G.Hoover
Hi Lucille,
We're sorry to hear that you have had issues with your machine but we do appreciate taking the time to give your feedback. Your comments will be passed onto our products team.... Read more
If you wish to discuss further, please feel free to call us on 1300 360 845. Regards, The Hoover TeamSimilar opinion? Write a review on ieatwords.com.au!
Donald A.Greater Melbourne (Inner), VIC
Disaster Purchase
This so-called vacuum cleaner is the most poorly designed piece of equipment ever built. Run it over a carpet for 5 minutes and it becomes totally blocked. It just pushes dirt around. I have never seen any debris in the lower chamber as the tubes become blocked. A Class Action should be started against Hoover and Godfreys. !!!!!. If they had any conscious they would refund every purchaser at least $500.00
Purchased in January 2021 at Godfreys Physical Stores for $600.00.
1 comment
Godfrey G.Hoover
Hi Donald,
We are sorry to hear that your are not happy with your purchase.
We would recommend having the machine booked in through your nearest Godfreys store for further inspection.... Read more
Similar opinion? Write a review on ieatwords.com.au!
AndieMetropolitan Adelaide, SA
Absolute rubbish
Agree with all the above. Worst vacuum ever. Picked up a $99 from Aldi & stomps all over this one.
Godfrey’s obviously knew these were crap & had to shift them, hence all salesman hype. Should gave to refund everyone for false advertising. Shame on you!
Purchased in July 2021 for $600.00.
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ElleSouth East Queensland, QLD
- 2 reviews
Unbelievable!
Further to my original review some months ago..was told by Hoover ...”You should keep in mind that the Hoover Air Stick Pro Is only meant to be used for QUICK PICKUPS when it wasn’t necessary to use the vacuum cleaner” ...$600+ to do what can be done with a $3 brush and dust pan??? How arrogant are Godfreys? Do they think all women are that stupid? What planet are these people on? Over priced piece of garbage, and to think the rotten thing blows anything light away and which it is incapable of sucking up! ..So much for QUICK PICKUPS! Obviously manufactured specifically for Godfreys and nothing to do with the original Hoover brand!
Purchased at Godfreys Physical Stores.
1 comment
Godfrey G.Hoover
Hello Elle,
We would recommend to have the machine booked in through your nearest Godfreys store for further inspection just to make sure there are no faults with the machine.
Please feel free to contact us on 1300 360 845 to discuss further.... Read more
Similar opinion? Write a review on ieatwords.com.au!
JoanneSouth West, WA
Worse vacuum ever!!!
Use just for 2 mats. No animals. Brought from Godfreys Bunbury 2 years ago . Told it was better than Dyson. Have to unscrew everything to look at what could be the problem. Cuts out after 1 minute. I clean it all the time. Paid $599. Waste of money. Will never go back to Godfreys again.
Purchased at Godfreys for $599.00.
1 comment
Godfrey G.Hoover
Hello Joanne,
We are sorry to hear you are not happy with your purchase.
We would recommend to have the machine booked in through your nearest Godfreys store for further inspection just to make sure there are no faults with the machine.... Read more
Similar opinion? Write a review on ieatwords.com.au!
Jacqui F.Perth, WA
- 2 reviews
Alot of trouble
Had this vacuum for yr and half, as great then things started goung wrong.Since then been back to get serviced as wouldn't as wouldn't suck properly.Since having it back eveytime I use the turbo it shuts off and I have to take it all apart as it's clogged up the pipe all the time.
This should not happening every time I use it.SO FRUSTRATING.
Purchased in August 2021 for $535.00.
1 comment
Godfrey G.Hoover
Hi Jaqui F,
We are sorry to hear you are not happy with your purchase.
We would recommend to have the machine booked in through your nearest Godfreys store for further inspection just to make sure there are no faults with the machine.... Read more
Similar opinion? Write a review on ieatwords.com.au!
Find out how Hoover Air Stick Pro compares to other Stick Vacuum Cleaners
Know better, choose better.
Jayne
- 2 reviews
Waste of money
Worst ever vacuum at $600
Was told the best by sales person
Very difficult to clear if anything gets blocked
And anything seems to cause blockage big or small
Very disappointed
Purchased in August 2021 for $600.00.
1 comment
Godfrey G.Hoover
HI Jayne,
We are sorry to hear you are not happy with your purchase.
We would recommend to have the machine booked in through your nearest Godfreys store for further inspection just to make sure there are no faults with the machine.... Read more
Similar opinion? Write a review on ieatwords.com.au!
Terrible vacuum
Advised by the store that this was the best cleaner and worth the high price, but my experience is the battery dies very quickly before I can clean 1 room and the strength of suction is less than I expected. Also, clearing the dirt collection is a dirty process.
Purchased for $600.00.
1 comment
Godfrey G.Hoover
Hi Kes,
We are sorry to hear that you are not happy with your purchase, however, we greatly appreciate your feedback.
We will pass this onto our products team for review.... Read more
Similar opinion? Write a review on ieatwords.com.au!
GerhardusSouth East Queensland, QLD
- 2 reviews
Complete waste of $600
Don’t buy this.... First thing, the battery didn’t last the warranty period, was replaced but we had to wait almost two months to get the vacuum back, (Chermside Godfrey’s). Then you don’t get warranty on the replaced battery either. Second thing, the absence of a trap door under the unit to get blockages out of the flexible hose where the wheels are. When I took it in for the battery replacement I complained saying that there is no way to get to that spot which meant the vacuum cleaner was un-usable anyway as nothing was going past that spot. ...Read more
Once I got the unit back, the swopped out the head and it now included this trap door. So older models will not have this door only newer models. Which means design of this was not thought out that well. Thirdly, the amount of blockages and issues you’ll have will astound you. The roller brush wraps itself up in hair very quickly which makes it useless after one use, so be ready to pull it out every time before you vacuum. The Flexi tube gets blocked up and once the roller is too wrapped up the unit will not lift anything... A truely useless machine. $600 wasted!!!Purchased in June 2021 at Godfreys for $600.00.
1 comment
Godfrey G.Hoover
Hi Gerhardus,
We are very sorry to hear of the issues you are experiencing with your machine and that you are not happy with your purchase.
We will be happy to discuss this further with you, please feel free to contact us on 1300 360 845.... Read more
Similar opinion? Write a review on ieatwords.com.au!
ElleSouth East Queensland, QLD
- 2 reviews
Absolute rubbish!
After having read other reviews I realise it just wasn’t me who had a complete dud..Without a doubt the worst vacuum cleaner I’ve ever owned. I too was sucked in by the Godfreys salesman, convinced to buy the “best” stick vacuum on the market! I could ill afford the $600+ price tag but believed it would be worth the price. Chocked up with fluff so badly there was nothing in the dust globe..with the help of a crochet needle I managed to pulled out 15-20 cm of fluff..No wonder when I vacuumed anything picked up was promptly deposited back on the ...Read more
carpet when I pulled the thing backwards! When the thing gets close to any material that’s lightweight it blows the stuff away, no attempt to suck it up..Don’t even mention the hair wrapped around the completely inadequate roller.. DO NO BUY THIS PIECE OF RUBBISH. .Refund would be wholly justified!Purchased at Godfreys Oxenford .
3 comments
Godfrey G.Hoover
Hi Elle,
We are sorry to hear that you are not happy with your purchase.
Has the machine been booked in for further inspection to see if there is an issue?... Read more
Only got the thing back a couple of weeks ago..had to pay $20 to get a severe blockage removed..the guy at Godfreys couldn’t tell me why or how it happened.I’ve been buying vacuum cleaners for approx ... Read more
60 years and this one is the worst I’ve had without a doubt! I bought it mainly on the recommendation of the very enthusiastic salesman and because I had a Hoover washing machine that was still going when I replaced it at 30 years old! Big mistake! Cannot possibly be the same manufacturer! ElleGodfrey G.Hoover
Hi Elle,
What was the repair number?
Is this being used as your main vacuum?... Read more
Similar opinion? Write a review on ieatwords.com.au!
APPGreater Melbourne (Outer), VIC
Waste of money
We brought this vacuum about 2 years ago since it was recommended by a friend after using for 1 or 2 months. after few months we started experiencing issues since the vacuum head was not rotating. we have no pets and do vacuum once a week at the most. All ready 2 other families including the family recommended had the same issues as well. We got it repaired last year and got to know they have discontinued the product due to the issues in the model. after few months of use we are having the same issue again. my other friends has given this to b...Read more
e repaired again and when they asked for a new product instead they have not agreed. This is not fair since we paid a fairly big amount for this product. Very dissatisfied with the product and i can see many feel the same way reading through the reviews.Purchased in March 2021 at Godfreys Physical Stores for $600.00.
2 comments
Godfrey G.Hoover
Hi,
We are very sorry to hear of the issues you are experiencing with your machine.
We will be happy to look into this further for you.... Read more
I went to Cranbourne Godfreys and apparently the brush had a issue. I was then charged $30 to replace that and the guy said it's not covered as warranty. This is not acceptable :(
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Judy Pasked
Hoover air stick pro how can put the easy brush in the head.
I cant get it it.
2 answers
Godfrey G.Hoover
Hi Judy,
To remove the brush you will need to unlock the latch with a coin, the brush can then be lifted out.
To put the brush back in place the opposite end of the brush, from the latch, in first then the other side will just drop into place, the latch will then need to be re-locked into position.
This can also bee seen on page 14 of the user manual.
Regards,
The Hoover Team
Thank you i finally hot my neighbour to put it in. He had stronger hands
Colin M.asked
How do you replace the battery in the air stick pro
3 answers
Had to go to an authorised service place. Godfreys have closed down here. The batterycosts about $100-140 though.
Godfrey G.Hoover
Hi Colin,
Replacement batteries for the Hoover Air Stick Pro are $99, they can be purchased through your nearest Godfreys store or over the phone by calling 1300 360 845.
On page 7 of the manual there is instruction on how to access the battery for replacement, however if you are having issues your nearest store ca assist you.
Regards,
The Hoover Team
Godfrey G.Hoover
Hi Robyn,
Yes, the Godfreys store in Darwin has closed, however, repairs and parts are now available through The Vac Shack in Palmerston.
Regards,
The Godfreys Team
Jenni S.asked
My air stick pro won’t charge. The charging light flashes red then goes solid. I have check all the connections and turned the power point off and then back on. Help
1 answer
Godfrey G.Hoover
Hi Jenny,
There may be an issue with the battery, charger or the machine's PCB.
We would recommend taking the machine and charger into your nearest Godfreys store for further inspection.
Regasrds,
The Hoover Team
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Godfrey G.Hoover
Hi,
Please contact us on 1300 360 845 to provide further information. When contact us please quote your customer reference number 398015. Regards, The Hoover TeamWe are sorry to hear of the issues you are experiencing with your machine.
We will be happy to look into this further for you.... Read more