Fisher & Paykel CleanSmart Questions & Answers

When I use a washer, I sort the cloths by material and color in advance. I do not mix them to avoid lint problem. Anyway I will choose a lint filter equiped washer next time .

I tossed my machine out. I got so fed up with it and I bought an AEG which I am very happy with

Just spoke with F & P and couldn’t be happier. They are honouring the warranty and sending a technician around to fix the machine
Regards Harry

Hi Chris
You need to contact F and P. Good luck with that

I've gone through the manual and there is no reference to bowl straps

Wow. I am 69 and never heard of Bowl straps. I never needed any such thing. lol This should tell you that F & P know this machine goes out of balance. The trouble with this machine is that it is bigger in diameter and shallow compared to normal depth to other machines I have had. It has no filters, No water level button which i missed. The no filter and big diameter should have sent alarm bells. I have to wash everything on Bulk wash to get enough water to wash the clothes. They have put a front load machine into a top load which you cannot do unless you have water level button. These stupid water saver machines are useless. Other machines have a water level button to over ride the mind the machine. for 1300.00 biggest waste of money. if lived closer I would give it to you for 500.00. the other problem with this machine and others, the motors are not seperate to the drums like good old days. I find more noise . the inside of this machine is different to other machines with no agitator. Has raised bit in the middle and is so rough on the clothes. Clothes come out looking like rages as well. First time i have purchased a F&P never again. also never buy from Good Guys. they do not back their product.. Hope this helps. do not wasted your money. I would look at LG

No not every load. I found if I wash my mattress protector which is cotton it does it. Has done with towels. The problem is they have put a front load into a top load. The machine is bigger in diameter and not deep. . It also has no filter which I did ask about . That for one should have rung alarm bell. I wash everything on bulky to get enough water to wash my clothes. . Horrible machine. Do not buy

Low, it tangles and rips trouser legs, tea towels, sheets, bath towels

You cannot see the agitator so it can hold a lot of clothes. I have had nothing rip at all. The only thing is that if you do not have a full load of sheets, they can get a little tangled due to all the space but that is not a drama. I have 3 tradie boys and so I wash all the time and everything comes out fabulous. I even find occasional screws and bolts in the bottom of the machine but it has no gaps so I do not have to worry.

Wow! I am so sorry to hear that. I have had my machine for nearly a year now and I have had NO problems, touch wood. I have 5 adults and three are tradies so I use my machine nearly everyday and everything comes out so clean. I love my machine because I can put two sheets of sheets in at a time. It is like buying a car. Sometimes you get a lemon!!!

Hi attached is a copy of the User manual.
https://www.fisherpaykel.com/download/user-guide/Laundry/Wash/Top%20Loaders/421752-nz-au-top-loading-washer-cleansmart-guide.pdf

Yes you can then follow instructions on page 28 of your user manual to change pre-set options to use cold water only.

Are you washing towels separately to clothes etc?
You can’t mix them otherwise it will go out of balance.

Wash are separated..no bulky

You can’t mix clothes with towels and sheets otherwise they will become unbalanced. They must be washed separately. Is your machine level? If not check with a level gauge and adjust feet.
Hope this helps?

It will need both a hot and cold water outlet for this washing machine to operate.