We purchased this machine because we thought Fisher & Paykel was a reputable brand that was durable and lasted for ever. We certainly expected their most expensive and top of the line washing machine to last longer than 4 years before having to pay $130-210 just for a technician to look at it, because it can no longer spin out a load without it going off balance despite repeated attempts to balance the load and even checking that the machine is level with a spirit level. I'll never buy a Fisher & Paykel washing machine again, they aren't what they used to be.

My machine broke after one year usage, however the customer service refuses to repair, she suggest that I should open my machine after running to check if there is an air bubble in the cloth.......

My parents bought a new washing machine less than 12 months ago. It broke down the rude technican came out and said cockroach caused the computer to fail. Never heard of such a poor excuse. I have complained to the company as they claim we need to pay for repairs
Stay away from them the service is bad

Broke down 18 months after purchase, but then started working again. Has just broken down again, 1 month out of 2 yr warrantee period. F&P have offered to replace the mother board free (this tells me that they known the machine was defective from factory) but I need to pay the call out fee for the guy fitting it. So, costing me another 10% of the purchase price 2 years after purchase. That's a joke. The machine replaced a Whirlpool one we had for 20+ years with no breakdowns and only replaced because we thought a new one would be "greener" .... but has turned out to be more of a "lemon" colour. I would really avoid Fisher & Paykel. Why reward Fisher & Paykel for not being a good corporate citizen, and selling junk?

Very disappointed in this machine.
Clothes come out with dry patches, I don’t overload the machine.
Biggest disappointment is the washing of dark clothes.....have tried turning things inside out....tried many different washing products, powder vs liquid, always a mess and need rewashing. Very frustrating.
I have looked through other reviews and notice no reply from the company to anyone’s issues.....I will never buy this brand again.

I see a lot of people paying out on this washer but our experience has been fine. It gets used every day - usually just a small load and it always does what we expect. My only complaint is that sometimes the clothes don't get dry enough in the spin cycle but I think that comes down to how they end up sitting in the drum. The front panel may not last forever and I am aware that power surges can damage electronics so we run ours through a surge stopper but other than that its been a totally OK workhorse.

I hate to say but this is the worst washing machine I have ever owned. Main control board stopped functioning before reaching 12 months of service. The machine doesn’t agitate much at all when washing and water level remains low, hence the washing results are terribly poor. I feel it is such a waste of money and time. I would wish a total recall of this product and full refund.

Our Fisher and Paykel washer gets a caning at out house.
We have a large family and it seems like it is always running. We have had precisely NO issues in the past three years despite the ratings of others.
Its very quiet and water efficient. It's a different kind of top loader to the old water unefficient traditional style.
An absolute breeze to use with simple touch buttons. The only negative is that because of the low water usage the clothes can be more wrinkled when finished
Lots of use - No issues at all.

I bought this a few months ago, been trying to get used to it, but just couldn’t!!! I used to own a 7kg wash smart, the mist basic model and loved it. When time to get a new one come, I thought going for the best/tip of the line would be the way to go, but no, I was soooo wrong!!!

Water level is always terribly low, hardly covers the clothes, clothes come out wrinkled badly, sheets through the sheets cycle comes out in a ball, yes, operation is quiet - but that’s not much use when all other aspect of the machine is considered.

I would much rather go back to a wash smart.

Do not buy the clean smart, you will regret it!!!

takes awhile to get used to the way it uses much less water to wash. All items appear to come out clean. I really like the high spin as less drying time required. Clothes do come out all tangled up. It does move a lot during the spin cycle and does go off balance from time to time.

It's a very quiet fast or long wash cycle that the spin just about drys the cloths Iv not noticed any change in the quality off my cloths so I can only conclude that it's fantastic technology that's been put into this model.
My favourite feature is that I can pause my wash if I realise I'd left something out.

So far this machine and been really great, love the dial for selecting the type of wash you want

Lots of choices in wash cycles and quiet, had no problem with tangling clothes and have enjoyed the size and color

like the washing booster choice but have not had to use it yet.

The clothes are not covered in general, so I add a couple of litres of water and the machine thinks there is more to wash so will top up. Not ideal but works. The machine doesn't tangle the clothes any more than the past types I have found. Only spins dry on high setting, once again not ideal. I find the clothes are generally washed ok, but miss the ability to manually set things. One person said you can't add clothes once the machine has started. Obviously, you just pause the machine.