Godfreys Physical Stores

Took our Vibrabrush shampooer back to Godfrey's after 9 days. Only got to use it once and then the Vibra brush seized up.
After only having it 9 days i expected an exchange. Nope. Godfrey's have to send it to their repair center for evaluation. Up to 2 weeks. Great when you have family coming and you want your carpets clean. Should have bought it from another Retailer who offers exchange for faulty units. This will be a major consideration for future purchases.

Just got home from Godfreys Mt Gravatt, and am compelled to write this review immediately. A very big thank you to Belinda and Michael for removing my daughter’s firmly lodged headphones from my Dyson brush bar / cleaner head. They would not accept any money that I offered for this immediate repair, and even provided me with unsolicited important routine maintenance advice. Good people - the world needs more of them!

So impressed with the level of service I received at the store, from calling the store and speaking with Michael whom gave me options to bring my Hoover into the store for them to look at, to having David, solve my issue and clean and replace my filter and now my hoover is working 100 percent again. Thank you David and Michael for the great service. Just amazing David, it only cost me $29.00 to fix my Hoover.

Super helpful guy in the Camberwell store showed me how to make my Dyson vaccuum Cleaner more powerful again. Quick, polite and effective - I now have a vaccuum that feels like new.

I have bought a vacuum cleaner here and cleaning accessories. Just wanted to acknowledge the helpful, curtious, well mannered and knowledgeable staff at this shop . They are always friendly and go out of their way to help! Thank you team.

Read the fine print before making a purchase from Godfreys.

My cleaner stop working after first use. Will not replace it. Spoke to the Area Manager, all he wanted to do is fight with me.

Went to Godfreys to buy another pack vac vac and was talked into the more expensive Pullman, I didnt want it but he was pushy, its bulky, straps uncomfortable, cord gets tangled, after a few hours my neck, shoulders and Back were extremely sore, waste of $, used it once, he also sold me the mega gulper tool and it doesnt even fit the vac, was told to buy 5 lt halo as its better than the spray bottle - um isnt it the same product ?

We were told by a new staff member we had a 15 day in-house trial to use our vacuum. We brought it back on the 11th day as it was not suitable and didn't do what the new sales person said it would. They are now refusing to honor the 15 days as it is actually 10. The sales staff gave us the wrong information. We now have a $750 vacuum that we do not use because it is not suitable for out carpet and cannot get a refund to go and buy the vacuum we want. Terrible customer service.

Brought ourselves a Hoover steam mop.
Was told this type was THE BEST. First time great, second time terrible. Streaks. Soapy floors. Minimal steam.
I basically forgot about it in the cupboard.
Took it back to the store told them our issue suddenly, they sell them all the time so they cant help me. They send it for a service, not sure what they serviced and it looked exactly the same as when we left it. Again, first time using it again, not bad. Second... terrible!!!!
What a waste of money. A traditional mop on a stick does a better job.

Mike went above and beyond to answer my questions in regards to Enzyme Wizard Urine Staine & Odour Remover. I run a busy doggie daycare, vacation care for dogs in Redlands/Bayside & beyond and have synthetic grass in back, that RARELY is eliminated on. However, if I miss one, I know about it when the sun hits it. I found this product and called Mike to ensure I could get some real customer support should the product not deliver on its promises - (I have been using another product for 2 years, but it wasn't doing it anymore, left a residue & a fragrance).

Mike made calls, backed up the statements, offered me more advice, MSDS sheets, and really went out of his way to ensure I was satisfied with the products

5 stars and thankyou Mike

Went into Godfreys Shellharbour to check out upgrading my vacuum. Needed one that bit quieter than one had and bagless. Got shown and demonstrated 3 different ones went with Electrolux bagless green for $249. Suction fantastic vacuumed one room and the amount of dust come up amazing does rugs well too. The lady that served me excellent customer service.

They have great products under one roof but sales people were very pushy and unprofessional and unpleasant. Surely it’s because they are chasing sales targets. Only visit them if you already have in mind what you want to buy