Read the fine print before making a purchase from Godfreys.

My cleaner stop working after first use. Will not replace it. Spoke to the Area Manager, all he wanted to do is fight with me.

Went to Godfreys to buy another pack vac vac and was talked into the more expensive Pullman, I didnt want it but he was pushy, its bulky, straps uncomfortable, cord gets tangled, after a few hours my neck, shoulders and Back were extremely sore, waste of $, used it once, he also sold me the mega gulper tool and it doesnt even fit the vac, was told to buy 5 lt halo as its better than the spray bottle - um isnt it the same product ?

We were told by a new staff member we had a 15 day in-house trial to use our vacuum. We brought it back on the 11th day as it was not suitable and didn't do what the new sales person said it would. They are now refusing to honor the 15 days as it is actually 10. The sales staff gave us the wrong information. We now have a $750 vacuum that we do not use because it is not suitable for out carpet and cannot get a refund to go and buy the vacuum we want. Terrible customer service.

Brought ourselves a Hoover steam mop.
Was told this type was THE BEST. First time great, second time terrible. Streaks. Soapy floors. Minimal steam.
I basically forgot about it in the cupboard.
Took it back to the store told them our issue suddenly, they sell them all the time so they cant help me. They send it for a service, not sure what they serviced and it looked exactly the same as when we left it. Again, first time using it again, not bad. Second... terrible!!!!
What a waste of money. A traditional mop on a stick does a better job.

Mike went above and beyond to answer my questions in regards to Enzyme Wizard Urine Staine & Odour Remover. I run a busy doggie daycare, vacation care for dogs in Redlands/Bayside & beyond and have synthetic grass in back, that RARELY is eliminated on. However, if I miss one, I know about it when the sun hits it. I found this product and called Mike to ensure I could get some real customer support should the product not deliver on its promises - (I have been using another product for 2 years, but it wasn't doing it anymore, left a residue & a fragrance).

Mike made calls, backed up the statements, offered me more advice, MSDS sheets, and really went out of his way to ensure I was satisfied with the products

5 stars and thankyou Mike

Went into Godfreys Shellharbour to check out upgrading my vacuum. Needed one that bit quieter than one had and bagless. Got shown and demonstrated 3 different ones went with Electrolux bagless green for $249. Suction fantastic vacuumed one room and the amount of dust come up amazing does rugs well too. The lady that served me excellent customer service.

They have great products under one roof but sales people were very pushy and unprofessional and unpleasant. Surely it’s because they are chasing sales targets. Only visit them if you already have in mind what you want to buy

Bought Steam mop month ago on 21th Aug 2022 online. within 15 days its start to leak water too much insted of steam. today on 23 sep 2022 i went to the auburn store guys making excuse for using Woolworth still water in the mop(What a stupidity don't have proper product knowledge) then after call to call centre that salesperson took for repair. now i have to wait a 8 to 10 days for repair. what such a crap company knows only how to make money - no customer satisfaction. also it is really dangerous water with electric mop leaking. guys refund my money i don't need to buy anything from you.

I bought a Hoover vibrating carpet shampooer from Godfrey’s near 12 months ago ... unfortunately it hasn’t worked correctly since the day I bought . The staff at both the St Mary’s stores were very willing to assist me in any way possible. Gerald at the Noarlunga store was especially good. Fantastic customer service .. knowledgeable and understood my frustration. It is now being replaced.. thank you .

had vacuum cleaner for less than a year and doesnt work, took it back for a replacement or refund, customer service will just give you a hard time therefore just wasted money, NOT recommended.

Took my Hoover into Wangaratta store for replacement of power cord as was chewed by my dog. Sent off for repairs and it’s been nearly 6 weeks and the vacuum is still not back. Surely this amount of time for a part is ridiculous have heard at most 14 days. What is going on???

Salesperson Teddy.
Very friendly and informative. Patient and willing to answer any question. There was a demonstration of a couple of models, so that we could compare. An explanation was given of different brands and what to look for.

Sales staff only want you to buy the product that is expensive and has bad reviews! when i asked them for a product they didn’t have one and said no other stores would have it, in the car park rang another godfrey store who went above and beyond to help me.
noarlunga lie and really have bad customer service! if only i could give them a negative number!