Took my Hoover into Wangaratta store for replacement of power cord as was chewed by my dog. Sent off for repairs and it’s been nearly 6 weeks and the vacuum is still not back. Surely this amount of time for a part is ridiculous have heard at most 14 days. What is going on???

Salesperson Teddy.
Very friendly and informative. Patient and willing to answer any question. There was a demonstration of a couple of models, so that we could compare. An explanation was given of different brands and what to look for.

Sales staff only want you to buy the product that is expensive and has bad reviews! when i asked them for a product they didn’t have one and said no other stores would have it, in the car park rang another godfrey store who went above and beyond to help me.
noarlunga lie and really have bad customer service! if only i could give them a negative number!

Hoover stick vac rubbish, warranty rubbish, refused $200 refund, the vac had no suction from new. Customer service rude, store manager Morley Market, shop 13b/238 Walter Rd, Morley WA Rude.

Noarlunga Godfreys have by far exceeded expectations for customer service going above and beyond. After changing ownership the past few visits have been met with understanding and quality service. I have had on going issues with a machine I purchased 5 years ago. They ensured a positive outcome was reached. Would not hesitate to purchase from Noarlunga Godfreys in future for the after sales service alone. A wide range of products in store to choose from.

I bought the Werthiem pro SC9500 carpet extractor. The sales representative at Godfreys Gepps Cross, SA helped me with the machine and demonstrated it as well. Best product and service.

I bought the ultra light hand stick and it doesnt work properly sometimes it stops and doesnt do anything battery runs out quickly so iys a faulty product!
Rang the head office and was told past the cooling off period so has to be sent away and dont know how long it will take?
Customer service is rubbish not helpful rude as and they treat you like crap and they just want to end the call!
Would not recommend as I am stuck with something that works only when it wants to!

I have bought two different vacuum cleaners from Godfreys, one stick and one normal. The service was great and both products I bought were geared to my own needs. Both products have served me well and there warranty service is second none.

This store is happy to take your money but will NOT a help you when something goes wrong with your product. To add insult to injury they’ll be downright rude and obnoxious as well. Buy from this store (or Godfrey’s anywhere) at your peril because there’ll be no after sales service - they wash their hands of you and force you to contact the manufacturer of the products you bought for help. They pressure hard to make you buy, them dump you if you have issues with the products they sell. Godfreys are proving why bricks and mortar stores are a thing of the past! Head office won’t help you either, they want to grab your money and run!!!

Usually being quick to moan, we thought we would give a positive heads-up for Brett at Godfreys Canning Vale store. My wife and I have bought several products from them (e.g. carpet shampooers, vacuum cleaners, steam mops, consumables, etc), over the years, and return because we feel that Brett gives exemplary customer service. Brett is knowledgeable about his products, demonstrates them enthusiastically, gives an honest assessment of which product he feels is best for your particular needs and is never pushy. This appears to be quite unique amongst most sales staff, nowadays. We feel that Brett is a very valuable asset to the Canning Vale store and highly recommend Brett and the Canning Vale store accordingly.

Again Godfreys have not let me down, my hoover stick failed and I have taken back to Mount Ommaney store and Matt was very attentive and after showing him the fault he did not hesitate to confirm it would be fixed under warranty and booked it in and I received a confirmation text after 1 hour. fast and awesome service Matt. Thanks.

I came in for a click and collect today only to be greeted so rudely or rather not being greeted at all. After checking my ID upon collection Sarah asked about my surname and said you don't look like a Donaldson because of "waved her hands around her face." She continued to ramble along and laughed while I was trying to finish up and leave.
The remark said earlier was very unprofessional and discriminative and to say the least disappointing.