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Reviews

(336)
(109)
(37)
(68)
(416)
  • Product Quality
    3.8 (108)
  • Return Claim MadeYes (24) · No (96)
  • Customer Service
    3.3 (116)


william b.

william b.Wide Bay-Burnett, QLD

totally incompetent, they take your money but no service

published

4 weeks late delivering cooker and extraction fan, and they had the audacity to ask if i wanted both items delivered at the same time??????
Samsung fridge has broken down 2 times in a year.Still waiting after 3 days for a repair man to come, all the food had to be thrown out, told them that, all they could say was take photos?really.... i want my $3000 fridge fixed,how is a photo going to do that????no support just a lot of excuses.
will never buy anything from them again....not even a $1.00 item
what a waste of my time.........
start supporting your loyal customers HN....not just your bank account

Customer Service
Product Quality
Return Claim MadeNo
Store Locationgympie
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ABC67

ABC67Perth, WA

  • 19 reviews

Refreshing improvement

published

After being left disappointed from previous service and interactions, particularly from a South West WA regional store, I recently dealt with Cannington store, where the staff were generally helpful and delivery and price were competitive. I will always include them in future business, I think, going forward. They seem keen to win your business and back it up with reasonable delivery service

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCannington
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Ming

MingSydney, NSW

  • 4 reviews

This is a store which display a variety of appliances and furniture.

published

A good varieties of appliances and furnitures are displayed in the store. Also customer service staff provided reasonable information to me when I asked questions. I bought two air-conditioning units from them.

Customer Service
Product Quality

The reviewer stated that an incentive was offered for this review

Vish

VishSydney, NSW

  • 2 reviews

Do not match the prices as they advertise

published

HR advise they thay beat the price as I went to Auburn store to buy refrigerator and ask for price match, they just refused by making some unacceptable excuses, eventually bought the same refrigerator from Good Guys on better service with better price . Do not buy as they do not match price and misleading the policies

Customer Service
Product Quality
Store LocationAuburn

DavidT

DavidTMetropolitan Adelaide, SA

A otherwise good shopping experience marred by bad delivery

published
Store LocationHarvey Norman Gepps Cross SA

Catherine

CatherineSydney, NSW

  • Verified customer

Excellent experience!

published

Harvey Norman North Ryde were superb - bought Westinghouse French Door Fridge Freezer with flexible use drawer. Owner very helpful. Knowledgeable, friendly staff. Matched competitors price after shocking experience with Appliances Online. Delivery crew were brilliant. Very happy with product. Would definitely shop there again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarvey Norman North Ryde
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Zinn

ZinnPerth, WA

  • Verified customer

Deceptive sale

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationArmadale WA
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Robin Lewis

Robin LewisSydney, NSW

  • 6 reviews

Unethical marketing of Product Care

published

I was convinced to buy Product Care claiming that you can just come back within the warranty period and replace it for another product of a similar price or pay the difference for a higher value product. It seemed too good to be true. But because I was a regular at this shop, I trusted the guy and paid for it. On going through the terms and conditions at home much later, I realized that I was tricked. Searched for reviews online and realized that I should have done my research rather than just trusting someone I've had good interactions with during my earlier purchases. Feeling duped. :(

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Ryde
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Victoria

VictoriaSydney

  • 3 reviews

Harvey Norman do not live up to their obligations under consumer law

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationBelrose
See all answers

Washing Machine Purchase

published

Jadelle was very patient, helpful, enthusiastic and a delight to deal with. She was also very knowledgeable about the appliances. Jadelle was a pleasure to deal with and recommend her highly!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarvey Norman Bennetts Green
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Shaneo M.

Shaneo M.South East Queensland, QLD

  • 2 reviews

Exceptional service from a knowledgable representative

published

Purchased a new fridge from Harvey Norman (Garden City) as the old one went just before Xmas. I had my sites set on replacing the Westinghouse with a similar model however I wasn't too sure. The sales rep (older gentlemen - very experienced) pointed me in the direction of a Mitsubishi Electric fridge, purchased and delivered within 5 days (had to be transported from NSW). VERY happy with the service and product.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarvey Norman Westfield Garden City (Mt Gravatt Brisbane)
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Melissa

MelissaSutton, 2617

  • 8 reviews
  • Verified customer

Ordered Online but product SOLD before I got there for pick-up

published

I recently ordered a product online with next day in store pick-up. I received confirmation of the order and notification that it was ready to pick -up. I even rang the store beforehand to check the item was there for pick-up and told it was available. Since we were travelling several hours to get to the store I was a bit paranoid. With good reason. The item was not there when we arrived - it had been SOLD. Unfortunately the system that stops the last one being sold did not work on this occasion! Kudos to the salesperson who dealt with the situation professionally but Harvey Norman needs to have more reliable systems in place. Would give no stars if possible.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Melissa
Melissa

Romina R

Romina RGreater Melbourne (Metropolitan), VIC

Terrible Service in store

published

Retail staff provides zero information about additional fees included in the delivery/installation of home appliances. Promised everything to be included in the price. In reality once they obtain your credit card details they ignore you forever.

Stay away from Harvey Norman.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationHarvey Norman Melbourne City
See all answers

KMS

KMSGreater Melbourne (Outer), VIC

  • Verified customer

Haier Washing Machine

published

Purchased a Haier washing machine a day before and it's giving error, called the manufacturer and they are Ok to get a replacement, but for that Harvey Norman Broadmeadows store needs to call them, called the store couple of times and they said they will get back to me shortly, and no one has contacted yet.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationHarvey Norman Broadmeadows
See all answers
JaneC

JaneCMetropolitan Adelaide, SA

  • 3 reviews

Terrible Service by Passive Aggressive Harvey Norman Staff Member

published

Went into Harvey Norman - Marion SA to buy a small appliance on 26.11.19. Firstly I had to wait while a clutch of staff members chatted amongst them selves. Then the young woman who "helped" was Passive Aggressive and unhelpful. Harvey Norman you need to train your staff

Customer Service
Return Claim MadeNo
Store LocationHarvey Norman - Marion Road, SA

The reviewer stated that an incentive was offered for this review

sachin k.

sachin k.Metropolitan Adelaide, SA

  • 2 reviews

not good customer service.

published

Some problems with their customer service. Sold a faulty aircon to me and not ready to take it back the next day. and salesman talks in unfriendly language. More focused on money.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMarion SA
See all answers

Roe

RoeRushworth

  • 7 reviews

Fisher & Paykel Refrigerator

published

After many months of shopping around for what actually suited my needs I returned to Harvey Normans and purchased a Fischer & Paykel frig/freezer. It has the least kw usage this I needed because we are off grid. Wonderful sales person. Going back for a microwave next.

Product Quality
Return Claim MadeNo

Roe

RoeRushworth

  • 7 reviews

I just purchased a new washing machine and dryer AEG got a great deal and wonderful service

published

I just purchased a new washing machine and dryer AEG got a great deal and wonderful service. Love my AEG 8000 series washer and dryer. Going back to buy a new refrigerator

Customer Service
Product Quality
Return Claim MadeNo
Store LocationShepparton
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Never again

published

Absolutely appalling customer service at Armadale WA when asking for a refund. I know about their refund policy but there's a genuine reason why I asked. They would not listen to reason & I walked out with a store credit which is useless to me. Their staff need to be educated on customer service

Customer Service
Product Quality
Return Claim MadeYes
Store LocationArmadale
See all answers

Melissa

MelissaNorth-West & West coast, TAS

  • 53 reviews

Harvey Norman or Harvey Hopeless

published
Return Claim MadeNo

Page 1 of 49

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Questions & Answers

John

Johnasked

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..


bidol

bidolasked

Does Harvey Norman charge extra for a special order?

2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.


Kaz

Kazasked

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

No answers

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