Harvey Norman Appliances Physical Store

4 weeks late delivering cooker and extraction fan, and they had the audacity to ask if i wanted both items delivered at the same time??????
Samsung fridge has broken down 2 times in a year.Still waiting after 3 days for a repair man to come, all the food had to be thrown out, told them that, all they could say was take photos?really.... i want my $3000 fridge fixed,how is a photo going to do that????no support just a lot of excuses.
will never buy anything from them again....not even a $1.00 item
what a waste of my time.........
start supporting your loyal customers HN....not just your bank account

After being left disappointed from previous service and interactions, particularly from a South West WA regional store, I recently dealt with Cannington store, where the staff were generally helpful and delivery and price were competitive. I will always include them in future business, I think, going forward. They seem keen to win your business and back it up with reasonable delivery service

A good varieties of appliances and furnitures are displayed in the store. Also customer service staff provided reasonable information to me when I asked questions. I bought two air-conditioning units from them.

HR advise they thay beat the price as I went to Auburn store to buy refrigerator and ask for price match, they just refused by making some unacceptable excuses, eventually bought the same refrigerator from Good Guys on better service with better price . Do not buy as they do not match price and misleading the policies

Harvey Norman North Ryde were superb - bought Westinghouse French Door Fridge Freezer with flexible use drawer. Owner very helpful. Knowledgeable, friendly staff. Matched competitors price after shocking experience with Appliances Online. Delivery crew were brilliant. Very happy with product. Would definitely shop there again.

I was convinced to buy Product Care claiming that you can just come back within the warranty period and replace it for another product of a similar price or pay the difference for a higher value product. It seemed too good to be true. But because I was a regular at this shop, I trusted the guy and paid for it. On going through the terms and conditions at home much later, I realized that I was tricked. Searched for reviews online and realized that I should have done my research rather than just trusting someone I've had good interactions with during my earlier purchases. Feeling duped. :(

Jadelle was very patient, helpful, enthusiastic and a delight to deal with. She was also very knowledgeable about the appliances. Jadelle was a pleasure to deal with and recommend her highly!!

Purchased a new fridge from Harvey Norman (Garden City) as the old one went just before Xmas. I had my sites set on replacing the Westinghouse with a similar model however I wasn't too sure. The sales rep (older gentlemen - very experienced) pointed me in the direction of a Mitsubishi Electric fridge, purchased and delivered within 5 days (had to be transported from NSW). VERY happy with the service and product.

I recently ordered a product online with next day in store pick-up. I received confirmation of the order and notification that it was ready to pick -up. I even rang the store beforehand to check the item was there for pick-up and told it was available. Since we were travelling several hours to get to the store I was a bit paranoid. With good reason. The item was not there when we arrived - it had been SOLD. Unfortunately the system that stops the last one being sold did not work on this occasion! Kudos to the salesperson who dealt with the situation professionally but Harvey Norman needs to have more reliable systems in place. Would give no stars if possible.

Retail staff provides zero information about additional fees included in the delivery/installation of home appliances. Promised everything to be included in the price. In reality once they obtain your credit card details they ignore you forever.

Stay away from Harvey Norman.

Purchased a Haier washing machine a day before and it's giving error, called the manufacturer and they are Ok to get a replacement, but for that Harvey Norman Broadmeadows store needs to call them, called the store couple of times and they said they will get back to me shortly, and no one has contacted yet.

Went into Harvey Norman - Marion SA to buy a small appliance on 26.11.19. Firstly I had to wait while a clutch of staff members chatted amongst them selves. Then the young woman who "helped" was Passive Aggressive and unhelpful. Harvey Norman you need to train your staff

Some problems with their customer service. Sold a faulty aircon to me and not ready to take it back the next day. and salesman talks in unfriendly language. More focused on money.

After many months of shopping around for what actually suited my needs I returned to Harvey Normans and purchased a Fischer & Paykel frig/freezer. It has the least kw usage this I needed because we are off grid. Wonderful sales person. Going back for a microwave next.

I just purchased a new washing machine and dryer AEG got a great deal and wonderful service. Love my AEG 8000 series washer and dryer. Going back to buy a new refrigerator

Absolutely appalling customer service at Armadale WA when asking for a refund. I know about their refund policy but there's a genuine reason why I asked. They would not listen to reason & I walked out with a store credit which is useless to me. Their staff need to be educated on customer service