??!

Reviews

2.3

1,409 reviews
5
(316)
4
(119)
3
(56)
2
(118)
1
(800)
  • Product Quality
    3.1 (137)
  • Return Claim MadeYes (37) · No (111)
  • Warranty Claim MadeYes (22) · No (118)
  • Customer Service
    2.7 (153)
Previous
Next
Neil V.

Neil V.Victoria

  • 5 reviews

Dont buy product care

published

Sent off computer to be repaired under product care. 6 weeks now and told will be 4-6 more. After regular follow ups item has been forgotten, approvals not passed on and parts not available. With Harvey Norman selling this product i would expect a genuine repair procedure but they have had it 6 weeks now and still cant repair it. I bought a brand name computer form Harvey Norman and expected them to back it up. Product care don't care, Harvey norman dont care and seem to think that its all ok to wait this long. They dont know how to fix it so keep pushing this around to different people. Anyway off to consumer affairs now to report them.

Customer Service
Product Quality
Warranty Claim MadeYes
Sandie

SandieSouth East Queensland, QLD

  • 4 reviews

Excellent Customer Service and After Sales Help

published

I bought a mobile phone on 3/4 from Harvey Norman, Cleveland. Stephen helped me so much, transferring the data from my old phone to the new one and offering advice as I am not technical at all. Since then he has helped me twice when the phone wanted to do big updates. Hopefully I won't have to bother him again but he was so nice and patient. I would also like to commend Glen from the same shop as he was very knowledgeable and helpful when I bought a new TV, also on 3/4.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCleveland Qld
See all answers
Gusto79

Gusto79South East Queensland, QLD

  • 12 reviews

Good Prices and staff

published

People love to hate on Harvey Norman but last couple years when I price check they are always quite good and staff are always helpful.

Anyway, adding this as always try to add a good review when I leave a bad (for another company) so thanks HN, is deserved.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMorayfield
See all answers
Electronics & Computing Shops

Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
trompfy

trompfyGreater Melbourne (Outer), VIC

  • 162 reviews
  • 3 likes

Disgusting

published

The staff are rude and abusive to their customers and their staff so I would recommend going to JB Hi-Fi because they always treat their customers and their staff with respect.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Nate B.

Nate B.Greater Melbourne (Metropolitan), VIC

  • 3 reviews

Service and product knowledge was excellent!

published

I went into the Chadstone store and was assisted in purchasing a new fridge, washing & dryer and TV. The team were knowledgeable and friendly, leaving me confident I had made the right decision in purchases.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChadstone
See all answers
Vishi

VishiMetropolitan Adelaide, SA

Very poor customer care

published

I bought labtop for my daughter and she uses Microsoft teams. The camera doesn't work for the program. Very unhelpful customer service representative told me use Skype for the program!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps Cross SA
See all answers
Helen S

Helen SCentral Highlands and Goldfields, VIC

Lied to about available software

published

I was sold expensive antivirus software when I bought a laptop. Was told it wasn't available for just one device when it is. Also wasn't told about less expensive Office option. Was fobbed off when I complained.

I believe these lies and subterfuge are caused by low hourly rates and a dependance on commissions. I put my trust in the sales person. Never again and never again at Harvey Norman.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationBendigo, Victoria
See all answers
Skyehelmsman

Skyehelmsman

  • 2 reviews

watch out for installation costs!!!

published

we bought a Bosch cooktop at Harvey Norman in Bell Street Preston recently.
Happy with price, around $1000, and service, expecting installation costs of $3-500

BUT, the installation costs by the gas fitter sent by HN were astronomical: $1910!!!

So beware.
I suggest get written quote from installer before proceeding

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHarvey Norman Preston
See all answers
Linda

LindaCairns

  • 2 reviews

Forget Click and collect for Harvey Norman Oxley

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHarvey Norman Oxley, QLD
Product PurchasedKeyboard and mouse
See all answers
Electronics & Computing Shops

Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops

Know better, choose better.

Compare all

Selling underspeced items!!

published

Bough a Lenovo idea centre 27 at hoppers crossing store. Specs were i7, 1Tb harddrive with windows home for $2600. After coming home while registering the product the warranty it showed for 9 months only. Also the same product listed on Lenovo.com for less price and also the spec was 1Tb +2b hard drive with windows professional. basically looks like Harvey norman is underspecing the items and then selling for higher price. Not happy with the purchase!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHoopers crossing
See all answers
Paige C.

Paige C.

  • 3 reviews

Knowledgeable and friendly staff

published

Staff at the store was approachable, e and friendly, answered any questions or concerns that I had in relation to recent laptop purchase. Downside was the amount of upwelling that went on until I could take my item to the register. Other than that was great service and great products

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Paul

PaulPerth, WA

Laptop

published

3rd laptop HP having issues within 4 months service ok, Midland store Management just not interested, just walked away, with embarrassment. I was calm walking in about 10 minutes the crap came good and thick, we are this and we are that, this laptop this.. etc you get the Message...

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationMidland
Product PurchasedHP 15-BW521AU
See all answers
Mia S.

Mia S.

  • 2 reviews

I don't buy any in Harvey Norman store

published

I bought a WiFi router when we install with the helped of our internet provider for 4 hours and is not get to worked. I really not happy for the product recommented by the sale person.
When I returned the sale person said they want to check first. We keep contacted the store it take a week's before have the answered.After that waited for so long that they find out the router is not working. We in up to spend more money for another brand. Because I can't get my money back, that I can buy to another store that we want.

Customer Service
Product Quality
Warranty Claim MadeYes
Store LocationBairnsdale store
Product PurchasedD-Link AC1200 DSL-2880AL
See all answers
Harold Bish

Harold BishNicholls 2913, ACT

all round good but expensive

published

i love coming here its a great shop, the staff are always good and the range is great but the prices are what kills me. i get confused when prices are 20% others.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFyshwick
See all answers
rejo g.

rejo g.

  • 2 reviews

Excelent

published

I always but at Harvey and their extra cover looks after u well. all these years they have been good at service. I recently bought a fridge their service have to

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHorsham
See all answers
Electronics & Computing Shops

Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Deb17

Deb17Melbourne

  • 4 reviews

Avoid HN Thomastown

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationThomastown
Product PurchasedToshiba tv
See all answers
Swizzle

SwizzleSouth-Eastern Region, NSW

  • 7 reviews

Batemans Bay store are great!

published

I am writing this 5 star review to offset in someway a 1 star review I will be writing for the online store (click and collect service) I rang to enquire about an item on special. It was in stock and I arrived half an hour later to pick it up and was served very promptly and efficiently by Jess. Great work Batemans Bay

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBatemans Bay
Product PurchasedSamsung galaxy tablet
See all answers
cam

camGreater Melbourne (Metropolitan), VIC

Do not purchase extended warranty

published
Return Claim MadeYes
Warranty Claim MadeNo
Seth G.

Seth G.Sydney, NSW

  • 3 reviews

Backwards company still in the 20th century

published

Harvey Norman had a good offer on a Netgear Nighthawk AX6000. I checked online and it said it was in stock in the Broadway store.
I ordered online (before 4pm) to collect from the store.
When I got to the store they would not accept the NSW Government issued online driving licence. Even though that same form of identification is acceptable by the Government, the police, hospitals and pretty much everywhere.
Then the same store said they could not refund me either.
So I was not able to get my order and I was not able to be refunded either. What a service!

I will not be buying from Harvey Norman anymore. I will buy from a company that has moved into the 21st century.
And Harvey wonders why we are all buying from overseas!

Customer Service
Store LocationBroadway Sydney
Product PurchasedNetgear Nighthawk AX8 8-Stream AX6000 WiFi6 Router
Honest reviewer

Honest reviewerMky Qld

  • 34 reviews

HUGE SCAM

published

computer breaks, you take it in to computer service section, its under extended warranty, we will send it away for you, they send it away,, after a couple of weeks !! one month later I get a call from Melbourne, you need xyz parts, but we can replace it on warranty, no I want my computer back fixed..... 4 days later its going to take another 3 weeks for your parts would you like a credit and get a replacement computer, no, get the parts I want my computer back,,,,, was I alone, talking at work,, same story for others, so they get you to ditch your old computer, get another one,, and get another freeking warranty,,,,, bad bad people,,, mine is in mackay qld

Customer Service
Product Quality
Return Claim MadeYes
Store Locationmackay harvey norman
Product Purchasedasus computer
See all answers
Page 1 of 71
See all Harvey Norman reviews

Questions & Answers

Troy

Troyasked

Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

Johanna Robertson

Johanna Robertsonasked

Retail Stores - Electronics

We brought a 75 inch tv on the6th of November for 2600 dollars and now find the same tv going for 2286 dollars.I believe that Harvey Norman has a policy that if the cost of a product is reduced within a short time frame that the price is reimbursed.Can you please let us know if this is correct or has there been a change in your policy? Thank you Jo Robertson

1 answer
Fired Up
Fired Up

This is NOT the HN website.
Suggest you contact them directly.

aleja

alejaasked

Retail Stores - Electronics

Can i ask a reprint of my receipt when I purchase my laptop last october 2018?

No answers

Get an answer from our members and Harvey Norman representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.