Each month Dr Boom Communications selects one random reviewer that emails in their docket number the possibility to win a Dr Boom 8000 mah Power Bank. This is open to reviewers that may have had a positive or negative experience. It is possible that the reviewers below may have received this incentive.
Brilliant service by Jackie at DR Boom Eastgardens. She even went out of her way to go and get a screen which I needed replacing straight away! Definitely will be coming back.
Grateful for Excellent Customer Service
I visited the Dr Boom store at Westfield Doncaster (Vic) today. Zoe promptly assisted me with a faulty product that was still under warranty. After consultation, she advised me that the product would be taken to Sydney for testing and that I would be contacted with an update in 3-4wks. To my surprise, I received a phone call approximately 1 hour later to advise that the owner of the business (Sam) was at the store and had authorised a complete exchange of the faulty item and that a new 2 year warranty would be effective from today's date. Brilliant customer service, friendly & kind staff and a manager who set a great example of how things should be done. One very happy teenager and his Mum. Thanks guys!
Rude customer service
Walked into the second Dr Boom (Paramatta) store few days ago. Both of them had similar experiences.
For the Melbourne store, was quoted obscene prices (probably because I still had all my official medical doctor tags on me) so they probably were thinking of making a quick dollar out of me.
In the Parramatta one, no one even bothered serving me.
Hate this place, will never come back.
Quick service and professional
Went to Dr Boom at East Gardens in Sydney yesterday with a cracked screen - I had less than 30 minutes to have it repaired. Jackie was very helpful and Giacomo did the job in around 20 minutes. I had been hesitating to have it repaired but felt very comfortable there. Staff were friendly and professional. Would highly recommend this store.
Can't thank Jackie enough for her fabulous service and assistance! Couldn't be more pleased :)))
It was so easy to find the store with its great location on the lower level with Jackie at the front of the store ready to greet you with her welcoming energy and warm smile. Jackie was very helpful in directing me straight to the products she believed were best for me and my phone. I was impressed to see that the products they stocked in the store were of very high quality. I was even shown a quick 3 second short film of the strength of my screen protector which made me feel secure knowing that my phone was in good hands. I felt even more secu...re once I received my phone back and saw the end result with thanks to the skillful hands of lovely Amanda. My phone had completely transformed with a new screen, screen protector and fancy but sturdy and very protective phone case. The girls had even managed to remove the magnet from the back of my old case and stick it onto my new case for my magnetic phone car holder which I couldn't have been more pleased and grateful about as I was able to secure my phone legally and safely for the drive home. Best of all I received all of this and the great service at such a great and more than reasonable price! I also received a lifetime warranty. You get more bang for your buck at Dr. Boom and the friendly service, expertise and skill can't be found elsewhere. I wouldn't go anywhere else for my phone. I can't thank Jackie and Amanda enough! Thank you!
Excellent service from Jacki
Jackie was very helpful and really looked after us. She's very knowledgeable and we couldn't have asked for better service. Would highly recommend the
Eastgardens store and Jackie - she's brilliant!!!
Krish is a legend. Great service and friendly. Recommend highly.
KRISH was a great help. Friendly and fair. Highly recommend. Best phone service place I've been to. If you want great service and reasonable price, go here. Not charged because Optus made a mistake.
Ive got a such nice service they are really good and honest professionals.
Jackie she is just amazing, lovely and reliable person, drove away almost 2 h to bring me my AirPods
I will be back for more
Really great deal, always happy with products and service! 10/10
Store really easy to navigate. 100% satisfied with products and quality. Declan at Forster store was great and very helpful, offered an awesome deal. Really happy with product and service.
- Verified customer
Amazing Customer Service
Jackie in your Eastgardens Store went above and beyond to get my iPhone screen fixed. I can not thank her enough. Will definitely recommend this store to family and friends
Excellent, outstanding service
I had a problem with my mobile phone and tom showed so much patience with my lack of knowledge to help solve my problem.
The shop was just about to close but that didn't bother him he just kept working until he fixed my phone. I highly recommend his
Service as excellent, Jackie who works with tom is also very helpful
Paid $400 for my Samsung 8 screen to be fixed front and back, they told me it was 3 month warranty, but I didn't get the fine print I guess, took the phone home and with in 2 days there was a small crack on the back screen, I hadn't dropped the phone or Sat on it or anything, the phone hadn't even left the house, I thought I will just deal with it coz it was a small crack then about a week after that another crack appeared on the front screen again the phone had not been dropped or handled in a rough manner, this time I thought no I'm taking it...back, when I took it back I was told physical damage was not covered, I was told I may have sat on the phone or dropped it when I know very well I had really looked after this phone, not happy at all.
I went and got my screen replaced there last year, and I had to fix my screen under warranty because when they had put a screen on it had been faulty. When I went to collect my phone I noticed they had not put my screen protector back on (paid 50$ for a glass screen protector) so I told them to put it back on, and they out a plastic one on that cost like 5$, only finding that I had been cheated after my phone screen broke shortly after and I realised they didn't replace my screen protector with the one I originally bought. Cheated out of 250$. And the screen is dim and not the same quality as apple.
- Verified customer
I went to a Technician in Newtown and he couldnt repair my phone. Thank goodness for Mushyaq at Dr. Boom Oxford st, he completed all repairs and I had my phone back within one hour. Very reasonable price too.
Amazing experience at Eastgardens store!!!
My battery died and my old Samsung screen was dying as well. I've had the same phone for nearly 4 years. I went over to Dr Boom at Eastgardens Westfield and Jackie was so great with her customer service and just general kindness and understanding as a human being. She got me the best price on the battery replacement (I checked everywhere, she was the cheapest), she fixed my screen for me and gave me a free tip of the line screen protector and a discount on a case so that my phone would last for years to come! She was upbeat and kind and knowledgeable with everyone who came in the store and I would recommend Dr Boom and Jackie to everyone I know.
Thank you Jackie, your service is a credit to the company!
- Ms Panda :)
- Verified customer
What a great service. Honest, timely and a exceptional quality. I recommend to anyone with mobile/tablet repairs A+++
Very satisfied, timely and high quality. Very satisfied with my product it works perfectly. i was also given extras as part of my purchase for free. That was very much appreciated.
I liked the speed of work and did not have to wait as in the official store.
Convenient service and easy to get, the price is several times lower than that of an apple, a bonus when replacing the glass, you can still get a discount on every little thing. Very fast service.
- Verified customer
Fast - Good - Friendly
What more can you ask?!?
Mushtaq replaces my smashed screen in no time and it was much cheaper than apple.
Mushtaq added the extreme unbreakable screen protector as well.
Super convenient location on Oxford st - right by the Aldi.
Excellent! Fantastic customer service!
I received fantastic customer service at Dr Boom Tuggeranong! They went above and beyond to assist me in purchasing a phone case for my very fussy teenager! The variety and availability of stock make shopping for a phone case very easy!
The reviewer stated that an incentive was offered for this review
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Questions & Answers
Excuse me, I bought a Sennheiser headset for $300 and they were on sale for $130. I left the store to board the train and when I first looked at it, I noticed that the ear cups were torn. The receipt states that the product cannot be refunded, so what can I do?
I was served by Yasamin at the store, Central City Plaza
We bought beats studio 1 here the other day and your people working there in delacombe said they were wirless but we can't get them to connect? Please help! What can you do? Iff you can help send me something at [email removed]
Dr Boom C.Dr Boom Communications
Can you please call us on 02 9809 0155 or please email [email protected] with a number we can call you on.
Dr Boom Communications
I have written 2 reviews within the past days and they aren't showing up in my profile. Is anyone else having this issue? I'm just wondering if anyone is having this issue or has any suggestions.
Dr Boom C.Dr Boom Communications
I can see that your post has been displayed, hopefully it was just a system glitch with Product Review.
Thank you so much for taking the time to review Dr Boom Communications!
Have a great week!
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