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Reviews

(1,020)
(9)
(1)
(3)
(26)
  • Customer Service
    4.8 (88)
  • Job Satisfaction
    4.7 (27)
  • Product Quality
    4.7 (82)
  • Return Claim MadeYes (2) · No (76)
  • Warranty Claim MadeYes (2) · No (76)

alec d.

alec d.Sydney, NSW

Life saver!

published

Brilliant service by Jackie at DR Boom Eastgardens. She even went out of her way to go and get a screen which I needed replacing straight away! Definitely will be coming back.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationEastgardens
Warranty Claim MadeNo
Product PurchasedScreen protector
See all answers

T.Casey

T.CaseyGreater Melbourne (Metropolitan), VIC

Grateful for Excellent Customer Service

published

I visited the Dr Boom store at Westfield Doncaster (Vic) today. Zoe promptly assisted me with a faulty product that was still under warranty. After consultation, she advised me that the product would be taken to Sydney for testing and that I would be contacted with an update in 3-4wks. To my surprise, I received a phone call approximately 1 hour later to advise that the owner of the business (Sam) was at the store and had authorised a complete exchange of the faulty item and that a new 2 year warranty would be effective from today's date. Brilliant customer service, friendly & kind staff and a manager who set a great example of how things should be done. One very happy teenager and his Mum. Thanks guys!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
See all answers

Rude customer service

published

Walked into the second Dr Boom (Paramatta) store few days ago. Both of them had similar experiences.
For the Melbourne store, was quoted obscene prices (probably because I still had all my official medical doctor tags on me) so they probably were thinking of making a quick dollar out of me.
In the Parramatta one, no one even bothered serving me.
Hate this place, will never come back.

Customer Service

Quick service and professional

published

Went to Dr Boom at East Gardens in Sydney yesterday with a cracked screen - I had less than 30 minutes to have it repaired. Jackie was very helpful and Giacomo did the job in around 20 minutes. I had been hesitating to have it repaired but felt very comfortable there. Staff were friendly and professional. Would highly recommend this store.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationEast Gardens Sydney
Warranty Claim MadeNo
See all answers

Can't thank Jackie enough for her fabulous service and assistance! Couldn't be more pleased :)))

published
Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationEastgardens Westfield
Warranty Claim MadeNo
See all answers

Sarah S.

Sarah S.Sydney, NSW

Excellent service from Jacki

published

Jackie was very helpful and really looked after us. She's very knowledgeable and we couldn't have asked for better service. Would highly recommend the
Eastgardens store and Jackie - she's brilliant!!!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationEastgardens
Warranty Claim MadeNo
See all answers

Matt H.

Matt H.Sydney, NSW

Krish is a legend. Great service and friendly. Recommend highly.

published

KRISH was a great help. Friendly and fair. Highly recommend. Best phone service place I've been to. If you want great service and reasonable price, go here. Not charged because Optus made a mistake.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationBondi junction
Warranty Claim MadeNo
See all answers

Excellent service

published

Ive got a such nice service they are really good and honest professionals.
Jackie she is just amazing, lovely and reliable person, drove away almost 2 h to bring me my AirPods
I will be back for more
Thanks guys
Eddie

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationDr Boom East Gardens
See all answers

Really great deal, always happy with products and service! 10/10

published

Store really easy to navigate. 100% satisfied with products and quality. Declan at Forster store was great and very helpful, offered an awesome deal. Really happy with product and service.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationForster
Warranty Claim MadeNo
See all answers
  • Verified customer

Amazing Customer Service

published

Jackie in your Eastgardens Store went above and beyond to get my iPhone screen fixed. I can not thank her enough. Will definitely recommend this store to family and friends

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationEastgardens
Warranty Claim MadeNo
See all answers

ARTASHES

ARTASHESSydney, NSW

  • Verified customer

Repair done by Mushtaq

published

Good honest repair work
Excellent job done by Mushtaq and good sales by Ramika done with in 45 minutes changed my batter, charging flex and battery with reasonable price at ccp

Return Claim MadeNo

Excellent, outstanding service

published

I had a problem with my mobile phone and tom showed so much patience with my lack of knowledge to help solve my problem.
The shop was just about to close but that didn't bother him he just kept working until he fixed my phone. I highly recommend his
Service as excellent, Jackie who works with tom is also very helpful
Julie

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationEASTGARDENS AT PAGEWOOD
Warranty Claim MadeNo
See all answers

Shay

ShaySydney, NSW

Not Happy

published
Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationEastgardenes
Warranty Claim MadeNo
See all answers
1 comment
Dr Boom Communications
Dr Boom C.Dr Boom Communications

Bella Cecelia S.

Bella Cecelia S.Greater Melbourne (Inner), VIC

Terrible.

published

I went and got my screen replaced there last year, and I had to fix my screen under warranty because when they had put a screen on it had been faulty. When I went to collect my phone I noticed they had not put my screen protector back on (paid 50$ for a glass screen protector) so I told them to put it back on, and they out a plastic one on that cost like 5$, only finding that I had been cheated after my phone screen broke shortly after and I realised they didn't replace my screen protector with the one I originally bought. Cheated out of 250$. And the screen is dim and not the same quality as apple.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationBourke Street mall
Warranty Claim MadeNo
See all answers
1 comment
Dr Boom Communications
Dr Boom C.Dr Boom Communications
  • Verified customer

Great job

published

I went to a Technician in Newtown and he couldnt repair my phone. Thank goodness for Mushyaq at Dr. Boom Oxford st, he completed all repairs and I had my phone back within one hour. Very reasonable price too.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationDr.Boom Oxford St
Warranty Claim MadeNo
Product PurchasedRepair
See all answers
Esh P.

Esh P.Sydney, NSW

Amazing experience at Eastgardens store!!!

published

My battery died and my old Samsung screen was dying as well. I've had the same phone for nearly 4 years. I went over to Dr Boom at Eastgardens Westfield and Jackie was so great with her customer service and just general kindness and understanding as a human being. She got me the best price on the battery replacement (I checked everywhere, she was the cheapest), she fixed my screen for me and gave me a free tip of the line screen protector and a discount on a case so that my phone would last for years to come! She was upbeat and kind and knowledgeable with everyone who came in the store and I would recommend Dr Boom and Jackie to everyone I know.
Thank you Jackie, your service is a credit to the company!
- Ms Panda :)

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationWestfield Eastgardens
Warranty Claim MadeNo
See all answers

Tim McCartney

Tim McCartneyGreater Melbourne (Outer), VIC

  • Verified customer

What a great service. Honest, timely and a exceptional quality. I recommend to anyone with mobile/tablet repairs A+++

published

Very satisfied, timely and high quality. Very satisfied with my product it works perfectly. i was also given extras as part of my purchase for free. That was very much appreciated.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationDoncaster Westfield Shoppingtown
Warranty Claim MadeNo
Product PurchasedApple iPhone 7 256GB
See all answers

Bella G.

Bella G.

  • 3 reviews

I liked the speed of work and did not have to wait as in the official store.

published

Convenient service and easy to get, the price is several times lower than that of an apple, a bonus when replacing the glass, you can still get a discount on every little thing. Very fast service.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

  • Verified customer

Fast - Good - Friendly

published

What more can you ask?!?
Mushtaq replaces my smashed screen in no time and it was much cheaper than apple.
Mushtaq added the extreme unbreakable screen protector as well.
Super convenient location on Oxford st - right by the Aldi.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationOxford st, Surry Hills
Warranty Claim MadeNo
See all answers

Excellent! Fantastic customer service!

published

I received fantastic customer service at Dr Boom Tuggeranong! They went above and beyond to assist me in purchasing a phone case for my very fussy teenager! The variety and availability of stock make shopping for a phone case very easy!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationTuggeranong
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


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Questions & Answers

James

Jamesasked

Excuse me, I bought a Sennheiser headset for $300 and they were on sale for $130. I left the store to board the train and when I first looked at it, I noticed that the ear cups were torn. The receipt states that the product cannot be refunded, so what can I do?

I was served by Yasamin at the store, Central City Plaza

2 answers
Andrew83
Andrew83

If it’s faulty or it does not do what it’s
supposed to do, by law and I mean by law they need to replace it. It’s a consumers right.

Fired Up
Fired Up

Contact the company directly rather than via a REVIEW site


Joshua

Joshuaasked

We bought beats studio 1 here the other day and your people working there in delacombe said they were wirless but we can't get them to connect? Please help! What can you do? Iff you can help send me something at [email removed]

1 answer
Dr Boom Communications
Dr Boom C.Dr Boom Communications

Hi Joshua,

Can you please call us on 02 9809 0155 or please email [email protected] with a number we can call you on.

Thanks,
Dr Boom Communications


Katie N.

Katie N.asked

Hello;

I have written 2 reviews within the past days and they aren't showing up in my profile. Is anyone else having this issue? I'm just wondering if anyone is having this issue or has any suggestions.

1 answer
Dr Boom Communications
Dr Boom C.Dr Boom Communications

Hi Katie,
I can see that your post has been displayed, hopefully it was just a system glitch with Product Review.
Thank you so much for taking the time to review Dr Boom Communications!
Have a great week!


Get an answer from our members and Dr Boom Communications representatives

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