Each month Dr Boom Communications selects one random reviewer that emails in their docket number the possibility to win a Dr Boom 8000 mah Power Bank. This is open to reviewers that may have had a positive or negative experience. It is possible that the reviewers below may have received this incentive.
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Reviewer Photos & Videos
- Verified customer
Amazing Customer Service
Jackie in your Eastgardens Store went above and beyond to get my iPhone screen fixed. I can not thank her enough. Will definitely recommend this store to family and friends
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ARTASHESSydney, NSW
- Verified customer
Repair done by Mushtaq
Good honest repair work
Excellent job done by Mushtaq and good sales by Ramika done with in 45 minutes changed my batter, charging flex and battery with reasonable price at ccp
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Excellent, outstanding service
I had a problem with my mobile phone and tom showed so much patience with my lack of knowledge to help solve my problem.
The shop was just about to close but that didn't bother him he just kept working until he fixed my phone. I highly recommend his
Service as excellent, Jackie who works with tom is also very helpful
Julie
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ShaySydney, NSW
Not Happy
Paid $400 for my Samsung 8 screen to be fixed front and back, they told me it was 3 month warranty, but I didn't get the fine print I guess, took the phone home and with in 2 days there was a small crack on the back screen, I hadn't dropped the phone or Sat on it or anything, the phone hadn't even left the house, I thought I will just deal with it coz it was a small crack then about a week after that another crack appeared on the front screen again the phone had not been dropped or handled in a rough manner, this time I thought no I'm taking it...Read more
back, when I took it back I was told physical damage was not covered, I was told I may have sat on the phone or dropped it when I know very well I had really looked after this phone, not happy at all.
1 comment
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Bella Cecelia S.Greater Melbourne (Inner), VIC
Terrible.
I went and got my screen replaced there last year, and I had to fix my screen under warranty because when they had put a screen on it had been faulty. When I went to collect my phone I noticed they had not put my screen protector back on (paid 50$ for a glass screen protector) so I told them to put it back on, and they out a plastic one on that cost like 5$, only finding that I had been cheated after my phone screen broke shortly after and I realised they didn't replace my screen protector with the one I originally bought. Cheated out of 250$. And the screen is dim and not the same quality as apple.
1 comment
Dr Boom C.Dr Boom Communications
Good morning Bella Cecelia S,
Sorry to hear you had a negative experience with our store. If possible, please send us an email at [email protected] to provide us your docket number, contact number,... Read more
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- Verified customer
Great job
I went to a Technician in Newtown and he couldnt repair my phone. Thank goodness for Mushyaq at Dr. Boom Oxford st, he completed all repairs and I had my phone back within one hour. Very reasonable price too.
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Esh P.Sydney, NSW
Amazing experience at Eastgardens store!!!
My battery died and my old Samsung screen was dying as well. I've had the same phone for nearly 4 years. I went over to Dr Boom at Eastgardens Westfield and Jackie was so great with her customer service and just general kindness and understanding as a human being. She got me the best price on the battery replacement (I checked everywhere, she was the cheapest), she fixed my screen for me and gave me a free tip of the line screen protector and a discount on a case so that my phone would last for years to come! She was upbeat and kind and knowledgeable with everyone who came in the store and I would recommend Dr Boom and Jackie to everyone I know.
Thank you Jackie, your service is a credit to the company!
- Ms Panda :)
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Tim McCartneyGreater Melbourne (Outer), VIC
- Verified customer
What a great service. Honest, timely and a exceptional quality. I recommend to anyone with mobile/tablet repairs A+++
Very satisfied, timely and high quality. Very satisfied with my product it works perfectly. i was also given extras as part of my purchase for free. That was very much appreciated.
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Bella G.
- 3 reviews
I liked the speed of work and did not have to wait as in the official store.
Convenient service and easy to get, the price is several times lower than that of an apple, a bonus when replacing the glass, you can still get a discount on every little thing. Very fast service.
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- Verified customer
Fast - Good - Friendly
What more can you ask?!?
Mushtaq replaces my smashed screen in no time and it was much cheaper than apple.
Mushtaq added the extreme unbreakable screen protector as well.
Super convenient location on Oxford st - right by the Aldi.
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Excellent! Fantastic customer service!
I received fantastic customer service at Dr Boom Tuggeranong! They went above and beyond to assist me in purchasing a phone case for my very fussy teenager! The variety and availability of stock make shopping for a phone case very easy!
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The reviewer stated that an incentive was offered for this review
Rob AshtonSydney, NSW
- 2 reviews
Excellent Service
I went into the Oxford Street, Surry Hills Store in Sydney today. Mushfark (think this is wrong spelling for his name) provided me with great service. I needed a new battery for my iPhone. Within an hour I went back to pick it up and M had replaced the battery, provided me with a $10 discount and even cleaned the back of my phone which had not been out of the cover for about 12 months and really needed a clean. Very good service, friendly and went the extra mile. I would go back to this store again. Well done.
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Excellent service, great price!
I was served by Minh and he was so engaging and really helped me pick out what was best for my phone. He’s the best example of great customer service.
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MayyaSydney, NSW
Amazing customer service
I dropped my phone on the road on Sunday 6/10, the screen broke and I couldnt use it, I went straight to Dr BOOM at Eastgardens, Jackie was amazing with her customer service skills. She gave me a good price on the repair, recommended front and back cases, so that if I drop the phone again it will not have the same consequence. She delivered amazing customer service in a professional and timely manner with a genuine smile throughout my dialogue with her.
Thank you Jackie
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LargedogHunter Region, NSW
- 2 reviews
Fantastic service
What a pleasure it was to come across Bec and Dan from Dr Boom, when we thought all contacts and photos were lost when our Samsung phone died they somehow worked their magic to get all my info back. Bec and Dan went above and beyond our expectations, congratulations and well done. You have our highest recommendation. Thanks Cathy and Michael
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DaveSydney, NSW
Excellent customer service
Hi there,
A few months ago I had my Oppo R11 screen replaced by a phone dealer at Hilsdale and it took two wks to get my screen in and after only two months of careful use the screen began to crack and the home button broke away, I was very upset about this as I had taken great care not to damage my phone again.
The above dealer flatout refused to take any responsibility for the poor quality screen they supplied and fitted.
I then went to Boom communication at Eastgardens and was treated like a valued customer by Jackie and Stephen.
I expla...Read more
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Paul
- 2 reviews
- 2 likes
Wonderful experience from Jackie
I could not find a more a professional helpful and enjoyable experience from Eastgardens Dr Boom. The lovely Jackie whom help me with the use of my app to send a PDF to selling me a quality product is what real service is about. Regards Paul C
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Excellent Customer Service!!
I want to thank Jackie today for her excellent customer service, she went above and beyond to help me and had excellent knowledge of the products she is selling. I will definitely be coming back to this store for all my phone needs!!
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Bec F.Sydney, NSW
Amazing service
I would like to thank Maz and Ramika for doing a great customer service for me and my wife today.
My wife and I purchased Coach cases and screen protector and they did discount for us as well
Great people thanks again
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DR BOOM use false advertise to get people to buy the Xone screen protector saying you can hit with a hammer & scissors
if you drop the phone screen will crack BOOM will then try to charge you $350 to fix . I also bought BOOM case - the case says it is shock absorbing - exceeds military standards
web site says product are proven with a LIFE time warranty on all cases
2 comments
Dr Boom C.Dr Boom Communications
Good afternoon,
It is a shame that you felt you had to leave us a one star review; ... Read more
Please leave a number so that we can call you on so that we can assist you with your issue. Thanks Dr Boom CommunicationsHi boom communications
I have sent an email [email protected] which you can reply to or send me a contact number so I can contact you regarding the matter
... Read more
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Questions & Answers
DougF1asked
I would like to get my computer cleaned from all viruses please
1 answer
Dr Boom C.Dr Boom Communications
Hello DougF1,
We specialise in Mobile Devices such as phones and tablets. Unfortunately, we do not service software issues on computers. Sorry we couldn't assist further.
Jamesasked
Excuse me, I bought a Sennheiser headset for $300 and they were on sale for $130. I left the store to board the train and when I first looked at it, I noticed that the ear cups were torn. The receipt states that the product cannot be refunded, so what can I do?
I was served by Yasamin at the store, Central City Plaza
Joshuaasked
We bought beats studio 1 here the other day and your people working there in delacombe said they were wirless but we can't get them to connect? Please help! What can you do? Iff you can help send me something at [email removed]
1 answer
Dr Boom C.Dr Boom Communications
Hi Joshua,
Can you please call us on 02 9809 0155 or please email [email protected] with a number we can call you on.
Thanks,
Dr Boom Communications
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Dr Boom C.Dr Boom Communications
Good morning Shay,
tion and dates attended so we can investigate further. Thank you for your understanding.Sorry to hear you had a negative experience with our store. If possible, please send us an email at [email protected] to provide us your docket number, contact number, store loca... Read more