Each month Dr Boom Communications selects one random reviewer that emails in their docket number the possibility to win a Dr Boom 8000 mah Power Bank. This is open to reviewers that may have had a positive or negative experience. It is possible that the reviewers below may have received this incentive.
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LargedogHunter Region, NSW
- 2 reviews
Fantastic service
What a pleasure it was to come across Bec and Dan from Dr Boom, when we thought all contacts and photos were lost when our Samsung phone died they somehow worked their magic to get all my info back. Bec and Dan went above and beyond our expectations, congratulations and well done. You have our highest recommendation. Thanks Cathy and Michael
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DaveSydney, NSW
Excellent customer service
Hi there,
A few months ago I had my Oppo R11 screen replaced by a phone dealer at Hilsdale and it took two wks to get my screen in and after only two months of careful use the screen began to crack and the home button broke away, I was very upset about this as I had taken great care not to damage my phone again.
The above dealer flatout refused to take any responsibility for the poor quality screen they supplied and fitted.
I then went to Boom communication at Eastgardens and was treated like a valued customer by Jackie and Stephen.
I expla...Read more
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Paul
- 2 reviews
- 2 likes
Wonderful experience from Jackie
I could not find a more a professional helpful and enjoyable experience from Eastgardens Dr Boom. The lovely Jackie whom help me with the use of my app to send a PDF to selling me a quality product is what real service is about. Regards Paul C
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Excellent Customer Service!!
I want to thank Jackie today for her excellent customer service, she went above and beyond to help me and had excellent knowledge of the products she is selling. I will definitely be coming back to this store for all my phone needs!!
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Bec F.Sydney, NSW
Amazing service
I would like to thank Maz and Ramika for doing a great customer service for me and my wife today.
My wife and I purchased Coach cases and screen protector and they did discount for us as well
Great people thanks again
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DR BOOM use false advertise to get people to buy the Xone screen protector saying you can hit with a hammer & scissors
if you drop the phone screen will crack BOOM will then try to charge you $350 to fix . I also bought BOOM case - the case says it is shock absorbing - exceeds military standards
web site says product are proven with a LIFE time warranty on all cases
2 comments
Hi boom communications
I have sent an email [email protected] which you can reply to or send me a contact number so I can contact you regarding the matter
... Read more
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Above and beyond.
Walked into the Waurn Ponds store to ask a question about my wife's Apple Watch. Pankaj was extremely helpful. She tried so hard to fix the problem. She spent so much time that we left the store and had coffee. Unfortunately she could not fix the watch but she did do enough to allow my wife to complete the fix at home. I had to by something just to show our appreciation. Luckily they had a car phone holder that is just great.
Dave H. Grovedale
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WattsSydney, NSW
Saved my Phone, you guys are awesome!
I had purchased a new Google Pixel 3a phone about a month ago, and my SIM card got stuck in it. I went back to JB where I purchased it and they screwed me around for a month and never fixed it. I went to DR Boom @parramatta and Jackie would not take no for an answer to get my phone fixed. One tech couldn't get the glass off and then HUNG the lead tech Saved the day by lifting the glass, getting the SIM out and my phone works perfectly. You Are the best, you saved my phone, you helped me when I thought I was tossing a Brand new phone... YOU guys are AWESOME, thanks so much!!!
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Krish helped me to save $600 and fixed my smashed phone in 30 minutes
Krish was polite and efficient - he saw me straightaway and then helped me to save $600 by fixing my iphone which was totally smashed up and in 30 minutes. Otherwise I would have had to get a brand new iphone, Thanks a lot Krish
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Christine T.Hunter Region, NSW
Declan Forster store
Declan was so patient as understanding of my lack of knowledge with the even basics of my iPhone. Then the problem I had was massive and he left no stone unturned to try and correct it without wiping all my ‘stuff’. My 14yo son was with me and he commented in the car after we finished how that man (Declan) didn’t rush us mum, didn’t care how long it took to help us like other places. I agreed. He was so resourceful and helped break down things so I could understand. I’m so fortunate he was serving when I had my dilemma.
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CoreyGreater Melbourne (Metropolitan), VIC
Charger port review
I had a google pixel phone repair done by Jason
He was extremely helpful, guided me through what had caused the issue with the phone, inspected the phone, repair the item all with no charge.
He could have charged for his time but was happy just to be great at customer service
Would recommend anyone to attend their store.
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RebeccaSydney, NSW
Quality service
Excellent service from both Crystal and Tarn today at Dr Boom, Bondi. Both very friendly and helpful and saved my smashed phone at very decent price. I was so pleased that they fixed my phone in a very short period of time and helped me choose a suitable protector to prevent future damage. Highly recommend.
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Susan DarwicheSydney, NSW
Excellent customer service - Jackie and Mustafa
Just great customer service and job done quickly! Highly recommend the Westfield Parramatta store. They were just great and fixed my phone in literally a matter of minutes. More so, I wasn't even charged
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Gary M.Hunter Region, NSW
Excellent customer service
As a lawyer and experienced consumer advocate ive always had excellent service at Dr Boom. Perceived rights may not be your actual rights. Know your product requirements...know what limits the product has. Ive spent several thousand dollars with my local Forster Dr Boom. Never bad service and products have been great. Always courteous calls and a smile. Product knowledge is great.Consumers tend to think they are always right. Well they are not always right. I read product manuals and understand warranty terms.Sledging dosnt help if you need assistance. Speak civil and ive always found that my local Dr Boom service goes beyond what they need to do. Well done. You had me at Boom!
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KyleeNew South Wales
- 2 reviews
- 1 like
Excellent Service
I went into DR BOOM today 11/7/19 with my Samsung Gear 2 watch that I'd broken the Bezel off it and the guys there were only too happy help to fix it and get my watch working again in which Dan successfully did. I am very very HAPPY THANKS HEAPS DAN and his co worker for all your help today .
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Great Service, best technology help ever!
I was having trouble inserting a SIM into a new phone. I’d spent hours trying to fix it. I was going to go the Optus store, but instead I visited Dr Boom the guy identified the problem and fixed it within 30 seconds free of charge. It has no other issues now and works splendidly. He only asked me to leave a positive review on this website. If you need any help with technology, go right to Dr Boom. 10/10 experience!
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WazzaNorthern Region, NSW
- 2 reviews
Phone
Thank you Dan at Dr Boom Communications at Forster stocklands mall 10/10 for your help .
Your assistance was greatly appreciated.would highly recommend anyone in this area who needs asssistance with phone issues to pop in
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Parramatta store
Jackie was great help! She sorted everything out for me and was quick and efficient. I’m very pleased with the products I purchased. Will be recommending to friends in the area.
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HackersSydney, NSW
- 2 reviews
Sorted me out perfectly
I called in to obtain a protective case for my new iPhone and the girls gave me the options, were very honest and constructive in their suggestions and then applied the protective cover and case, I'm all set up and had a very pleasant experience. Many thanks, go well.
Cheers,
Grahame.
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pheanixSydney, NSW
Bondi Junction (Tam & Veronica)
Tam & Veronica at Bondi Junction were both very helpful to get my iPhone 4 working after I dropped it.
It would not start up and they suspected the was faulty, but the battery connections had only come loose.
Whilst another technician might have charged me for a new battery, claiming mine was damaged, they were honest and simply cleaned and reset the terminals then rebooted the phone.
Thank you Tam & Veronica.
Hugh, Randwick
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Questions & Answers
Mary L.asked
Hi, On my desktop I cannot get my keyboard to work or my mouse how it will go to the main screen and do the updates and that's it.
No answers
John Watsonasked
Do you have a battery for a Dell Vostro 1000 lap top computer? In stock ready to ship?
If yes what is the cost including freight?
No answers
DougF1asked
I would like to get my computer cleaned from all viruses please
1 answer
Dr Boom C.Dr Boom Communications
Hello DougF1,
We specialise in Mobile Devices such as phones and tablets. Unfortunately, we do not service software issues on computers. Sorry we couldn't assist further.
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Dr Boom C.Dr Boom Communications
Good afternoon,
It is a shame that you felt you had to leave us a one star review; ... Read more
Please leave a number so that we can call you on so that we can assist you with your issue. Thanks Dr Boom Communications