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Reviews

(55)
(9)
(8)
(22)
(352)
  • Product Quality
    2.3 (108)
  • Return Claim MadeYes (30) · No (152)
  • Warranty Claim MadeYes (13) · No (162)
  • Product Appearance As advertised (73%) · Not as advertised (27%)
  • Shipping
    1.8 (60)
  • Customer Service
    1.0 (2)

They dont respond to you when you have a problem. I have been waiting for my order for 8 weeks.

published

They ignore emails and the chat feature make you wait and then tell you they cannot help. Also no help from the local store. They have given me the runaround for the last 4 weeks.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Product PurchasedApple Watch Series 3
See all answers

Tom

TomGreater Melbourne (Inner), VIC

The Worst Online Business

published
Shipping
Ally L

Ally LSouth East Queensland, QLD

Do not order online - no communication and late arrival of product

published

Do not order online - no communication and late arrival of product. Shipping said it would be delivered within 1 - 2 days. No communication surrounding the delay, messaged customer service on email and facebook with no response, had to call our local store three times so they could put me through. It was more hassle than what it was worth. Their online ordering system needs a massive overhaul.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Product PurchasedApple Watch Series 3
See all answers

Don't order from these people

published

Cannot get an online click and collect order right. Have sent it to the wrong store twice. Can't give me any time as to when my order will be ready to collect. Been waiting 6 weeks. Appalling customer service and no way to ring them

Return Claim MadeNo
Warranty Claim MadeNo

Jack

JackSydney, NSW

Terrible Experience!!!! Never shopping from Harvey Norman even they are cheaper

published

Ordered a headphone online. When their security team call me I was sleeping. So my answer is not very clear but they said if they have any further questions they will call me again. However, my order was cancelled. I still want it, so I response their emails to declare that we still want it.

I created more than 10 emails regarding this issue. No response at all. Nobody is able to help you, nobody cares about how you feel. Nobody working to help their customer at all. Terrible experience and Rubbish Service!!!!!!!!!

Will never use harvey norman, totally crap.

If you want to spend hours of time to argue with them, but get nothing back. Go Ahead!!!!

Give them One star because I cannot give 00000

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

hypar

hyparBrisbane

  • 9 reviews

Terrible online service: no phone number, no responses to emails

published

Checked item was available before ordering via webchat and then got an email item was on back order after ordering. Tried to cancel by email, no response. Cancelled by webchat. Had to follow up a week later. After 40mins I got an immediate action after threatening to lodge a PayPal dispute.

No help at a bricks and mortar store because they are franchisees.

Past orders have gone well. Just be prepared to invest some serious time to sort things out if anything goes wrong.

Return Claim MadeYes
Warranty Claim MadeNo

Steve

Steve

  • 2 reviews

Zero communication - where are my products????

published

Ordered two products over a week ago. Paid separate postage for each as Harvey Norman seems not to combine postage. Complained to support and received a call that the item will be shipped the next day, still nothing ....wonderful. Now I understand why the reviews are so bad, they are completely hopeless....never again!


Riddhi P.

Riddhi P.

  • 3 reviews
  • Verified customer

Quick and Easy

published

I searched for a product on Google, Harvey popped up. Found it, Compared it, Purchased it within 10 minutes. The product arrived (during busy Christmas Time) within a week. And while comparing with other sites, I found I had paid 20% less than RRP.

Also, found it in the colour and model I wanted. Was easy to find in-store, near me (if I wanted the option).

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Brad W.

Brad W.Sydney, NSW

  • 8 reviews
  • 2 likes
  • Verified customer

Awesome service and great products

published

Bought an air conditioner and a slow cooker and both were on sale- came with extras and amazing follow up service and the staff were very friendly and informative- will be a returning customer

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Chris

ChrisSydney, NSW

  • 2 reviews

Don't trust

published
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised

Don't buy from Harvey Norman Online

published

Ordered a phone on line but then received an email saying they rejected my order but they still took the money from my credit card. I then had to spend hours on the phone trying to get my money back - Currently I don't have a phone and now am $1200 out of pocket. Do yourself a favour and don't order from them; it's just not worth it - Harvey Norman's customer service is disgusting. You should be run out of business.

Return Claim MadeNo
Warranty Claim MadeNo

Prakash Indorkar

Prakash IndorkarPerth, WA

  • 4 reviews
  • Verified customer

Pathetic Service

published

Never ever buy anything online from Harvey Norman. It was supposed to be a local delivery and still not received the item. Its been 1.5 months now. The support team offers no compensation. Literally I have to check my order status every other day.. and get that frustration build. Very bad service. If I could give -ve stars, I would have no doubt.

Shipping

Daniela D.

Daniela D.Greater Melbourne (Outer), VIC

Takes too long from online purchase to pickup

published

Purchased mobile phone online; and after two and a half weeks is not yet ready for pickup. With such a delay, I would expect them to call and apologize, and not me chasing the status every day.
So disappointed..

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedHuawei P30

Online order

published

Never buy online from Harv. He takes you money quick, then takes weeks to update you, then tells you your order is delayed, then I cancel it, but takes 5 days to give your money back. You are sh.t Harvey norman

Return Claim MadeNo
Warranty Claim MadeNo
Ali

AliGreater Melbourne (Outer), VIC

  • 4 reviews
  • Verified customer

Hopeless Order Management

published

Ordered couple of items online. I had ensured to order the items that were in stock near my store but since i was away on holiday asked for delivery.
after 10 days i followed up to realize that my items are not in stock. Its now 2 weeks and I am still to receive a ETA of my order.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
tagamatchi

tagamatchi

  • 2 reviews

Do not use, computer disappeared and no help from anyone

published

Bought a laptop online on Christmas day, and was pleasantly surprised when I received an email saying that the order had been processed and ready for courier the following day. Courier eventually picked up on the 30th of Dec and was due for delivery following day. 10 days later the expected delivery date has not been updated and courier company does not answer their phone. We have asked Harvey Norman to ring us but they have not. Instead they have sent a couple of messages saying they are looking into it but it appears it is delayed and sent us the link to the tracking information which we already have. Terrible service, uses cheap unreliable Fastway couriers. They could at least use Australia Post instead of trying to save $2 for a laptop.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

karlo b.

karlo b.Murray Region, NSW

Major Run around

published

Purchased online for store pickup and was not notified that it wasn't available in store. I had to chase another store myself and after finding one had to speak to 6 different people explaining from start every time. Similar thing happened years ago when I had to come to pick a bathroom unit 3 times from warehouse so I will never shop Harvey Norman again.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Shireen G.

Shireen G.Mid North Coast, NSW

disgruntled customer - don’t order from HN rating had be entered - doesn’t even deserve a rating at all

published
Return Claim MadeYes

Iris H

Iris HMetropolitan Adelaide, SA

  • 3 reviews

Order rejected, but still took my money

published
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMSi NVIDIA GeForce RTX 2080 Gaming X Trio

Bert

BertHunter Region, NSW

Good grief, never again with Harvey Norman Online

published

I purchased an item online and paid for it. Within two minutes they had rejected the order but kept my money. Almost two weeks later, after many emails that went unreplied, several phone calls and a number of emails, I'd had enough when they wouldn't do anything about the refund after 12 days and said I was contacting the ACCC. That worked. I got my refund. Honestly, a simple phone call to ask me if I placed the order would have prevented this but they rejected the order without consultation. I will ever use Harvey Norman Online again.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Page 1 of 23

See all Harvey Norman reviews

Questions & Answers

Leeanne

Leeanneasked

I purchased Bose headphones online a couple of weeks ago never opened, I want to swap them for Sony WH1000XM3 due to better codec for bluetooth connectivity. Is this possible. If so can I exchange in store

3 answers
sjh
sjh

i dont work for hn just had a bad 2 visits with them,
BUT i would just take them back as majority of retailers do accept returns etc.,

george
george

the only way you are going to find out is to go into the store & ask HN wont answer you here

Fired Up
Fired Up

Not for change of mind


Idey

Ideyasked

Am I able to purchase an air conditioner with installation included from Harvey Norman though I am a pensioner.
I can pay a deposit on the day.

1 answer
man from mars
man from mars

ask the store


jmichael d'angelo

jmichael d'angeloasked

why do you continue to support the despicable alan jones with your advt $$$$? will never step foot in a HN store again so long as you support him.

3 answers
george
george

Who knows Why dont you contact Harvey Norman & ask them

jmichael d'angelo
jmichael d'angelo

believe me i have on several occasions. actually even to my local store.

Fired Up
Fired Up

But you said you would “never step foot in a HN store again” !?
As you posted as ONLINE that means you will still buy online. Wow.
As you know it is pointless whinging here as HN don’t respond.
Good on you for writing to HN :)


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