Harvey Norman Online

They ignore emails and the chat feature make you wait and then tell you they cannot help. Also no help from the local store. They have given me the runaround for the last 4 weeks.

Do not order online - no communication and late arrival of product. Shipping said it would be delivered within 1 - 2 days. No communication surrounding the delay, messaged customer service on email and facebook with no response, had to call our local store three times so they could put me through. It was more hassle than what it was worth. Their online ordering system needs a massive overhaul.

Cannot get an online click and collect order right. Have sent it to the wrong store twice. Can't give me any time as to when my order will be ready to collect. Been waiting 6 weeks. Appalling customer service and no way to ring them

Ordered a headphone online. When their security team call me I was sleeping. So my answer is not very clear but they said if they have any further questions they will call me again. However, my order was cancelled. I still want it, so I response their emails to declare that we still want it.

I created more than 10 emails regarding this issue. No response at all. Nobody is able to help you, nobody cares about how you feel. Nobody working to help their customer at all. Terrible experience and Rubbish Service!!!!!!!!!

Will never use harvey norman, totally crap.

If you want to spend hours of time to argue with them, but get nothing back. Go Ahead!!!!

Give them One star because I cannot give 00000

Checked item was available before ordering via webchat and then got an email item was on back order after ordering. Tried to cancel by email, no response. Cancelled by webchat. Had to follow up a week later. After 40mins I got an immediate action after threatening to lodge a PayPal dispute.

No help at a bricks and mortar store because they are franchisees.

Past orders have gone well. Just be prepared to invest some serious time to sort things out if anything goes wrong.

Ordered two products over a week ago. Paid separate postage for each as Harvey Norman seems not to combine postage. Complained to support and received a call that the item will be shipped the next day, still nothing ....wonderful. Now I understand why the reviews are so bad, they are completely hopeless....never again!

I searched for a product on Google, Harvey popped up. Found it, Compared it, Purchased it within 10 minutes. The product arrived (during busy Christmas Time) within a week. And while comparing with other sites, I found I had paid 20% less than RRP.

Also, found it in the colour and model I wanted. Was easy to find in-store, near me (if I wanted the option).

Bought an air conditioner and a slow cooker and both were on sale- came with extras and amazing follow up service and the staff were very friendly and informative- will be a returning customer

Ordered a phone on line but then received an email saying they rejected my order but they still took the money from my credit card. I then had to spend hours on the phone trying to get my money back - Currently I don't have a phone and now am $1200 out of pocket. Do yourself a favour and don't order from them; it's just not worth it - Harvey Norman's customer service is disgusting. You should be run out of business.

Never ever buy anything online from Harvey Norman. It was supposed to be a local delivery and still not received the item. Its been 1.5 months now. The support team offers no compensation. Literally I have to check my order status every other day.. and get that frustration build. Very bad service. If I could give -ve stars, I would have no doubt.

Purchased mobile phone online; and after two and a half weeks is not yet ready for pickup. With such a delay, I would expect them to call and apologize, and not me chasing the status every day.
So disappointed..

Never buy online from Harv. He takes you money quick, then takes weeks to update you, then tells you your order is delayed, then I cancel it, but takes 5 days to give your money back. You are sh.t Harvey norman

Ordered couple of items online. I had ensured to order the items that were in stock near my store but since i was away on holiday asked for delivery.
after 10 days i followed up to realize that my items are not in stock. Its now 2 weeks and I am still to receive a ETA of my order.

Bought a laptop online on Christmas day, and was pleasantly surprised when I received an email saying that the order had been processed and ready for courier the following day. Courier eventually picked up on the 30th of Dec and was due for delivery following day. 10 days later the expected delivery date has not been updated and courier company does not answer their phone. We have asked Harvey Norman to ring us but they have not. Instead they have sent a couple of messages saying they are looking into it but it appears it is delayed and sent us the link to the tracking information which we already have. Terrible service, uses cheap unreliable Fastway couriers. They could at least use Australia Post instead of trying to save $2 for a laptop.

Purchased online for store pickup and was not notified that it wasn't available in store. I had to chase another store myself and after finding one had to speak to 6 different people explaining from start every time. Similar thing happened years ago when I had to come to pick a bathroom unit 3 times from warehouse so I will never shop Harvey Norman again.

I purchased an item online and paid for it. Within two minutes they had rejected the order but kept my money. Almost two weeks later, after many emails that went unreplied, several phone calls and a number of emails, I'd had enough when they wouldn't do anything about the refund after 12 days and said I was contacting the ACCC. That worked. I got my refund. Honestly, a simple phone call to ask me if I placed the order would have prevented this but they rejected the order without consultation. I will ever use Harvey Norman Online again.