A very happy customer
Buying a mattress was complicated until I walked into the Regal showroom. Sue was so patient, knowledgable and helpful, taking the time to explain each mattress. And now the mattress has been delivered I can honestly say that I am sleeping on a cloud.
Great service and on time delivery
Our new mattress was delivered on time and the 2 who delivered took the mattress to our room, took off the plastic & lifted onto the bed. They said it is heavy, it's easier if we do it. I recommend Regal Sleep.
- VIC, Nunawading
- Verified customer
The worst customer service ever
My Wife and I had a very bad experience buying a mattress from Regal Sleep Solution Nunawading - Management: [name removed]:
- They delivered incorrect type of mattress TWICE
- Finally, we got our own firm mattress in the third delivery (after about two weeks !!!). We slept on the wrapped mattress a few nights to try it. That was terribly uncomfortable and we felt sleeping on just the springs.
- We chose Regal because it provides the option of exchange and return. So, we decided to exchange the uncomfortable mattress with another one. SURPRISIN...
GLY, the salesperson in the store offered us the FLOOR STOCK mattress !!!! So, it is an immediate conclusion: They exchange the mattress but with no hygiene control, and you will get a second hand mattress if you are lucky at the end. - We were shocked by her offer and decided to return the mattress. The store manager confirmed that they will do the full refund after collecting the mattress. - We bought a brand new firm mattress from IKEA (FILLAN) and it is quite comfortable for a half price of the Regal one. - It took two weeks for them to come and collect their mattress and they finally partially refunded our money, which is against all their motto everywhere in their store! - That was the worst customer service our family experienced ever. They did not even reply our last several emails!! - We are going to file a legal complaint against Regal Sleep Solution to get our money back, and will share this disappointing experience in media to let other people know too.
Brilliant service with a smile
Sunny at South Wharf DFO was very informative and considerate when serving us. We had been looking for a mattress for quite sometime and were really impressed with her knowledge and understanding.
Our mattress arrived yesterday without a hitch and it’s brilliant.
I’ve told so many of my friends about my experience. Highly recommend.
Credit where due
Store demos and advice; extensive, patient, thorough. Pricing; competitive and prepared to do their best, excellent value. Delivery; smooth, punctual, professional. In service; can't speak highly enough, simply the best mattress I've slept on in a generation. Advice to others; save yourself the trouble of looking elsewhere.
Exceptional service from Heather and Sharon very happy with our mattresses we bought 2 single vitality plush and a king single vitality plush, advice was great, store was easy to navigate around, definitely recommend Heather and Sharon at Regal Sleep Solutions :)
Tony provided us with excellent service and advice. Tony didn't rush us and displayed a great knowledge about the products in stone. He listened to our questions and answered proffessionally
Rewarding and fun shopping experience-thank you Rebecca
With so many comfortable beds to choose from it was a relaxing experience. Rebecca was very informative and helpful with choosing the correct bed for us. Looking forward to a great sleep soon.
Best Sleep in a while
Since purchasing my new mattress I have had the best sleep
as being an Epileptic it has helped ease my aches and pains after
seizures . highly recommend them. very friendly staff who know how to
put you at ease and make you feel comfortable buying the product .
By Natalie G
Me and my hubby was looked after by Samantha Wickes, she went above and beyond to help us get what we wanted and what was suited to our body shapes, We felt very comfortable with Sam, she was just lovely and we acutely had a good time picking our new mattress. We would highly recommend anyone going to see her, she is real, funny and great at her job.
The best mattress and service ever!
The Bendigo store had almost every mattress in the range that we could try. Rebecca Hughes was fantastic, she answered every question we had, and helped us find the right one to suit our needs.
Thank you Rachielle
Very happy with our new mattress.
Thank you for the wonderful service you provided in helping me to make the right choice.
And for taking the extra steps to ensure we were able to have the mattress delivered the same day.
Would highly recommend this store.
Disappointed with the Flip Mattress
The rotating or flip mattress we purchased 13 months ago has not stood up to expectations, the sides have basically collapsed now. I flip and rotate the mattress regularly now in an attempt to get a decent nights sleep. I specifically sourced this type of mattress as I've generally had a good run with them in the past with the exception of our last one which rotated only. The life spans per mattress's has been 10 - 15 years so you can imagine our disappointment with this one not even lasting 10 - 11 months before giving us grief.
We both suff...er from backpain in everyday life and this mattress does not give us a restful nights sleep. I understand the Warranty period has now elapsed but felt the need to inform your company of this mattress's performance. I have no issues with the store staff but felt that if there was any doubt that this mattress wasn't suitable for us then we could have been informed.
Wonderful! Beautifully made and so comfortable
Easy to navigate the store
Item arrived fully assembled. Staff in-store were very efficient and helpful . Listened to my explanation of what I required and gave me exactly what I wanted.
These products are great!!!
Maurie and the guys at Frankston are easy to deal with,respectfull and never pushy. They really know their products and really are a pleasure to deal with.The matresses are incredible value for money,comfortable and made in Australia,you can't go wrong.
Great Customer Service
Fantastic customer service from Claudia at the Pakenham store. Spent an hour discussing my needs and ended up with a fantastically priced package to help with my lower back problems.
Very happy with service
We bought a bed and base from Tony. He was most helpful and explained all the options for both bed and base. We chose to have a base built with 4 drawers. Now we have a really comfortable bed - and extra storage too!
Our new bed is awesome!!
We recently purchased a Healthy Life Classic queen sized bed from the Highpoint store. Aidah showed us through the range of beds and talked about the the differences between each range. Aidah’s customer service was excellent, she was very helpful and made it easy for us to decide on the best bed for us. I bought an amazing pillow too! We’ve been sleeping on the bed for a few weeks now and it’s so comfortable and supportive. We love it, I wish we had replaced our old bed sooner!!
Good service and great products!
I brought a mattress and pillow from the Croydon store the other day. Julia who served me was very helpful and knowledgeable. I am very pleased with me purchase, thanks
Amazing service and products!! We couldn’t fault the store or the staff. We had help from both Maurie and Kevin. They were so helpful and knowledgeable on all products. Would not go anywhere else now!
Questions & Answers
Can I still by a double bed online form a Melbourne store and have in delivered.
Can I still by a double bed online and have it delivered to Melbourne suburb from Regal Sleep solutions.
Can I still buy a bed online and have it delivered?
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