??!

Reviews

4.8

1,112 reviews
5
(1,040)
4
(30)
3
(4)
2
(14)
1
(24)
  • Product Quality
    4.7 (161)
  • Return Claim MadeYes (5) · No (166)
  • Warranty Claim MadeYes (8) · No (156)
  • Product Appearance As advertised (86%) · Not as advertised (14%)
  • Shipping
    4.7 (3)
  • Customer Service
    4.8 (159)
Previous
Next
Nic B.

Nic B.Greater Melbourne (Inner), VIC

A very happy customer

published

Buying a mattress was complicated until I walked into the Regal showroom. Sue was so patient, knowledgable and helpful, taking the time to explain each mattress. And now the mattress has been delivered I can honestly say that I am sleeping on a cloud.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMalvern
See all answers

Great service and on time delivery

published

Our new mattress was delivered on time and the 2 who delivered took the mattress to our room, took off the plastic & lifted onto the bed. They said it is heavy, it's easier if we do it. I recommend Regal Sleep.



Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Mike

MikeGreater Melbourne (Metropolitan), VIC

The worst customer service ever

published
Customer Service
Product Quality
Return Claim MadeYes
4 comments
Regal
Tim S.Regal
Mike
Mike
Mike
Mike

I called you again today, but you didn’t answer!
Please be advised that (as the next step) we will lodge a formal complaint to Customer Affairs Victoria, if you do not resolve this problem and make the full refund by the end of tomorrow, 2 Apr 2020.

Furniture Shops

Find out how Regal Sleep Solutions compares to other Furniture Shops

Know better, choose better.

Compare all
Samantha W.

Samantha W.Greater Melbourne (Inner), VIC

Brilliant service with a smile

published

Sunny at South Wharf DFO was very informative and considerate when serving us. We had been looking for a mattress for quite sometime and were really impressed with her knowledge and understanding.
Our mattress arrived yesterday without a hitch and it’s brilliant.
I’ve told so many of my friends about my experience. Highly recommend.
Kindest,
Sam :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRegal Sleep Solutions South Wharf DFO
See all answers
Peter M

Peter MCentral Highlands and Goldfields, VIC

Credit where due

published

Store demos and advice; extensive, patient, thorough. Pricing; competitive and prepared to do their best, excellent value. Delivery; smooth, punctual, professional. In service; can't speak highly enough, simply the best mattress I've slept on in a generation. Advice to others; save yourself the trouble of looking elsewhere.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBendigo
See all answers
Shazz

ShazzSouthern and Hills, SA

Amazing service

published

Exceptional service from Heather and Sharon very happy with our mattresses we bought 2 single vitality plush and a king single vitality plush, advice was great, store was easy to navigate around, definitely recommend Heather and Sharon at Regal Sleep Solutions :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRegal sleep solutions Colonnades
See all answers

Great service

published

Tony provided us with excellent service and advice. Tony didn't rush us and displayed a great knowledge about the products in stone. He listened to our questions and answered proffessionally

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth morang
See all answers
Kathy

KathyCentral Highlands and Goldfields, VIC

Rewarding and fun shopping experience-thank you Rebecca

published

With so many comfortable beds to choose from it was a relaxing experience. Rebecca was very informative and helpful with choosing the correct bed for us. Looking forward to a great sleep soon.

Sue Budden

Sue Budden

  • 3 reviews

Best Sleep in a while

published

Since purchasing my new mattress I have had the best sleep
as being an Epileptic it has helped ease my aches and pains after
seizures . highly recommend them. very friendly staff who know how to
put you at ease and make you feel comfortable buying the product .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store Locationcolonnades
See all answers
Furniture Shops

Find out how Regal Sleep Solutions compares to other Furniture Shops

Know better, choose better.

Compare all

By Natalie G

published

Me and my hubby was looked after by Samantha Wickes, she went above and beyond to help us get what we wanted and what was suited to our body shapes, We felt very comfortable with Sam, she was just lovely and we acutely had a good time picking our new mattress. We would highly recommend anyone going to see her, she is real, funny and great at her job.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
Jules D

Jules DCentral Highlands and Goldfields, VIC

The best mattress and service ever!

published

The Bendigo store had almost every mattress in the range that we could try. Rebecca Hughes was fantastic, she answered every question we had, and helped us find the right one to suit our needs.

Customer Service
Product Quality
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBendigo
See all answers
Leanne

LeanneGreater Melbourne (Metropolitan), VIC

Thank you Rachielle

published

Very happy with our new mattress.
Thank you for the wonderful service you provided in helping me to make the right choice.
And for taking the extra steps to ensure we were able to have the mattress delivered the same day.
Would highly recommend this store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRegal Sleep Solutions Fairfield Victoria
See all answers
Dave Waples

Dave WaplesMetropolitan Adelaide, SA

  • 2 reviews

Disappointed with the Flip Mattress

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationChurchill Regal Sleep Solutions
See all answers

Wonderful! Beautifully made and so comfortable

published

Easy to navigate the store
Item arrived fully assembled. Staff in-store were very efficient and helpful . Listened to my explanation of what I required and gave me exactly what I wanted.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationColonnades. SA
See all answers
shane

shaneGreater Melbourne (Outer), VIC

  • 3 reviews

These products are great!!!

published

Maurie and the guys at Frankston are easy to deal with,respectfull and never pushy. They really know their products and really are a pleasure to deal with.The matresses are incredible value for money,comfortable and made in Australia,you can't go wrong.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston.
See all answers
Furniture Shops

Find out how Regal Sleep Solutions compares to other Furniture Shops

Know better, choose better.

Compare all
Kristel

KristelGreater Melbourne (Outer), VIC

Great Customer Service

published

Fantastic customer service from Claudia at the Pakenham store. Spent an hour discussing my needs and ended up with a fantastically priced package to help with my lower back problems.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPakenham
See all answers
Sue and John

Sue and JohnGreater Melbourne (Metropolitan), VIC

Very happy with service

published

We bought a bed and base from Tony. He was most helpful and explained all the options for both bed and base. We chose to have a base built with 4 drawers. Now we have a really comfortable bed - and extra storage too!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSouth Morang
See all answers

Our new bed is awesome!!

published

We recently purchased a Healthy Life Classic queen sized bed from the Highpoint store. Aidah showed us through the range of beds and talked about the the differences between each range. Aidah’s customer service was excellent, she was very helpful and made it easy for us to decide on the best bed for us. I bought an amazing pillow too! We’ve been sleeping on the bed for a few weeks now and it’s so comfortable and supportive. We love it, I wish we had replaced our old bed sooner!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHighpoint
See all answers

Good service and great products!

published

I brought a mattress and pillow from the Croydon store the other day. Julia who served me was very helpful and knowledgeable. I am very pleased with me purchase, thanks

Return Claim MadeNo
Warranty Claim MadeNo
Sam and Jason

Sam and JasonGreater Melbourne (Outer), VIC

Amazing!!

published

Amazing service and products!! We couldn’t fault the store or the staff. We had help from both Maurie and Kevin. They were so helpful and knowledgeable on all products. Would not go anywhere else now!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
See all answers
Page 1 of 56

Questions & Answers

Sherylee

Sheryleeasked

Online store

Can I still by a double bed online form a Melbourne store and have in delivered.

No answers
Sherylee

Sheryleeasked

Online store

Can I still by a double bed online and have it delivered to Melbourne suburb from Regal Sleep solutions.

No answers
Sherylee

Sheryleeasked

Online store

Can I still buy a bed online and have it delivered?

No answers

Get an answer from our members and Regal representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.