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Reviews

(1,634)
(72)
(19)
(28)
(133)
  • Product Quality
    4.8 (792)
  • Return Claim MadeYes (30) · No (875)
  • Warranty Claim MadeYes (111) · No (788)
  • Product Appearance As advertised (85%) · Not as advertised (15%)
  • Shipping
    5.0 (6)
  • Customer Service
    4.8 (682)

Consumer Photos & Videos

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Tania S.

Tania S.Sydney, NSW

Excellent service and expertise!!

published

Thank you Amanda for all of your help, patience and expertise. You made the experience of choosing the right sofa easy and enjoyable. Can’t wait to see our new sofa!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationChatswood
See all answers
1 comment
King Living
Elizabeth R.King Living

Suwa

SuwaSydney

  • 2 reviews

Perfect Sofa & Great Service

published

I got a Delta 3 modular sofa from Kingliving, and its perfect. Indi who was the staff who helped me at the store, was so helpful and friendly. She was a former interior designer, so she picked the colour and material for me - and it looks so good! And Dean & Ahmed who were the delivery guys, fixed it all up and took out the garbage too. Best experience I've had. Thank you guys!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnandale
See all answers
1 comment
King Living
Elizabeth R.King Living
Taliah

TaliahSydney, NSW

Excellent Customer Service by Glenn

published

I would just like to thank Glenn for such wonderful customer service. He arrived on time and replaced the side table which had a minor problem with the legs. Glenn then went out of his way to spot clean some marks on my new lounge. His knowledge on cleaning and caring for my lounge was greatly appreciated. My concerns were addressed and my expectations were exceeded!! Thank you again Glenn.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers

Great service

published

I had a fairly small issue with a coffee table which was handled incredibly fast and efficiently, from my first visit in the store to the service staff and then finally with Glenn who by the way is probably the most helpful service man I have ever had in my home, nothing was to much trouble. I don’t rate many companies but King Living has always been amazing. Congratulations ! You’ve nailed customer service.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Delivery Sam and Carl

published

Thanks to Sam and Carl with my delivery today. Very helpful and extremely courteous gentlemen. Sam knew exactly how to assemble my lounge in very short space of time. They even took their shoes off when they entered my home. Would highly recommend Sam.

1 comment
King Living
Elizabeth R.King Living

Bryce C.

Bryce C.Sydney, NSW

Great service!

published

Jordan was a very polite young man. I told him what I was looking for and he provided many options that appealed to what I was looking for in my new house. Great service!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
See all answers
1 comment
King Living
Elizabeth R.King Living

Carlos great work

published

Carlos arrived on time which was great for me it was very professional a very kind got the job done quickly without a mess and I'm very happy with the outcome and I get my lounge back

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationChatswood
See all answers
1 comment
King Living
Elizabeth R.King Living

Carlos service technician

published

Arrived on time was freindly and explained what needed to occur to fix the issue resolved issue quickly and left the house clean. I was happy with hos service and eould use hom again..

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationCastle hill
See all answers
1 comment
King Living
Elizabeth R.King Living

Great service from Paulete

published

Paulette was an absolute superstar! She was very patient and very knowledgable and helped us find the perfect couch. She provided great advice and helped us find the right colour for our couch taking into account our preferences and the space it would go in.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRichmond
See all answers
1 comment
King Living
Elizabeth R.King Living
John Blogg

John BloggGreater Melbourne (Outer), VIC

Versatile collections

published

This was the first stop off on a trip to purchase yet another leather lounge but was so impressed with the beautiful fabric options on offer we ended up back here at days end to purchase the Customised ZaZa modular and footstools. Thanks so much Jane and Dee for your friendly professional service. John

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCheltenham
See all answers
1 comment
King Living
Elizabeth R.King Living

Julie

JulieSydney, NSW

Satisfied with customer service experience

published

Good display of furniture stock and King Furniture staff were knowledgeable and extremely helpful in explaining our options for choosing various products, fabrics and colours. We enjoyed the experience and look forward to receiving our lounge and rug.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthmead
See all answers
1 comment
King Living
Elizabeth R.King Living

Mayumi

MayumiSydney, NSW

Great service

published

Irene, Sam and Karl were all helpful. Very professional delivery service by Sam and Karl !
Made sure If was happy with how they set up. Also took the all boxes away. Very professional!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
King Living
Elizabeth R.King Living

Joanne Roberts

Joanne RobertsSydney, NSW

Thanks Sam & Karl

published

We purchased our lounges from the Annandale store with Irene, she was extremely helpful and spent time to go through all the different options. Delivery date was booked in and I was kept up to date via email and text message of the delivery time. Sam & Karl delivered and assembled the lounges and did an amazing job, very friendly, polite and hard working, checking with me along the way as to how I wanted lounges set up and positioned. This is my third time buying a King Furniture lounge, I really like the quality and diversity of the set up.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnnandale
See all answers
1 comment
King Living
Elizabeth R.King Living

Excellent service; simple and easy

published

Purchased the Delta III at the Annandale showroom. I did some research before going to the store but Tallis was able to help me with the finer details. Tallis made it such an easy purchase. He was able to provide advice on material, colours, and really encouraged me to choose what I wanted to suit the space available in my apartment and my lifestyle.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnnandale
See all answers
1 comment
King Living
Elizabeth R.King Living
Brett Campbell

Brett CampbellGreater Melbourne (Outer), VIC

Excellent Service and advice

published

I have previously purchased Delta II from Nunawading store. Cannot fault the product for quality, design and function. Now looking to add to my King Living furniture with TV cabinet and tables. Sarah's advice and service to date has been excellent, professional and of great value. King Furniture highly recommended.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers
1 comment
King Living
Elizabeth R.King Living
Jill.

Jill.Sydney, NSW

The next beautiful king piece to add to my collection!

published

I always visit this store to purchase my additional King pieces because of its open plan and the range is extensive and of course the staff are extremely helpful. Quality and design I'm such a fan.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNorthmead NSW
See all answers
1 comment
King Living
Elizabeth R.King Living

Clive

Clive

  • 2 reviews

Excellent Delivery

published

Sam and Karl were brilliant, arriving on time and navigating my steep stairway with the two chairs, extremely friendly and polite.
They unpacked the two chairs and assembled them and took away all the packing

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
King Living
Elizabeth R.King Living

Great service!

published

Paulette @ KL Richmond was a pleasure to deal with. This is the second purchase made with Paulette in recent months. Her attention to detail and product knowledge was first class.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond, Victoria
See all answers
1 comment
King Living
Elizabeth R.King Living

Jaydee

JaydeeSydney, NSW

  • 2 reviews

Delivery

published

I have purchased the Jasper Couch, the sales person was extremely helpful and patient in helping me decide. Delivery was on time as promised, I was called within 20mins of arrival, Dean & Ahmed were very polite, friendly & helpful. Dean & Ahmed assembled my couch and changed the layout without hesitation until I was happy with it.
Thank you Sharon

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers
1 comment
King Living
Elizabeth R.King Living

Amela M.

Amela M.Sydney, NSW

  • 3 reviews

Great service from sale to delivery

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSupacentre Moore Park
See all answers
1 comment
King Living
Elizabeth R.King Living

Page 1 of 95

Questions & Answers

Marg B

Marg Basked

Can I buy a replacement mattress for my King Living sofa bed......and the price please....the existing one is called a Kingflex and it’s a double. The springs are gone....very little use...?

1 answer
King Living
Elizabeth R.King Living

Hi Marg, thank you for your message. Yes you can certainly purchase a new Sofa Bed Mattress 1600, if you would like to discuss with our After Sales Team please let us know and we will also private message you.


Francoise

Francoiseasked

We are looking at ordering a Zaza Package 3 Deep(3 seater with chaise) and would like some advice on fabric vs leather. Weve always had leather but like the fabric look better.. just worried about general wear and tear of fabric a d cleaning up after food/ wine spills and the dog? Any advice welcomed!!

1 answer
King Living
Elizabeth R.King Living

Hi Francoise, thank you for your question. With fabric if you do have pets, we do suggest a close weave fabric like our Luxe, Tango or Manhattan Fabrics, https://www.kingliving.com.au/luxury-materials also King Guard + Fabric protection, https://www.kingliving.com.au/king-guard-plus. Kind Regards Elizabeth.


Pushpa S.

Pushpa S.asked

Hi Can anyone help me. We thinking of buying ReoGrand Chaise from Kings Living. Shop in Auckland dont have this product displayed in store. Can anyone let me know if you have bought this sofa and what do you think about its comfortable level before we purchse.

1 answer
King Living
Elizabeth R.King Living

Hi Pushpa, thank you for your question, we have sent some photos and we will see if some of our lovely customers can also assist you with an opinion too. Kind Regards Elizabeth


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