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Reviews

(8,335)
(420)
(54)
(76)
(387)
  • Product Quality
    4.8 (1,810)
  • Return Claim MadeYes (56) · No (2,431)
  • Warranty Claim MadeYes (151) · No (2,338)
  • Product Appearance As advertised (81%) · Not as advertised (19%)
  • Shipping
    4.6 (71)
  • Customer Service
    4.9 (1,842)

Reviewer Photos & Videos

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The best customer service I have ever received

published

Over the weekend I purchased the exact lounge I was looking for! What made the experience even more pleasurable was the incredible service I received from Natalia at Plush Osborne Park. She had knowledge of all of the showroom products and went above and beyond to help me visualise the lounge in my home. She used multiple tape measures to make the room dimensions, moved and swapped ottomans. My friend and I had so much fun shopping with Natalia.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
See all answers

Love my lounge & accent chair

published

We have bought a leather lounge & accent chair. The quality is great! Our lounge needed a slight repair & was fixed no problem! Amy from the Fortitude Valley store is always so helpful when purchasing & after sale service. She makes shopping there a pleasure!



Customer Service
Product Quality
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationFortitude Valley
See all answers

The reviewer stated that an incentive was offered for this review



Sam

SamGreater Melbourne (Metropolitan), VIC

Plush - Softy Couch

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Troy Townsend

Troy TownsendNorth Queensland, QLD

Jesse sure is a sofa specialist! Terrific service and knowledge

published

My wife and I visited the store twice over the weekend and received excellent attention and patience from their sales consultant Jesse. She knew absolutely everything about the products. Thank you, we will be back.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
See all answers

Hayley P.

Hayley P.Perth, WA

Thanks so much

published

Haven't got my sofa yet but Jordan in midland was lovely and didn't mind our crazy kids running around the store. Thanks! The store was nice and the furniture was 50% off

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationmidland
See all answers

Johnny

JohnnyMetropolitan Adelaide, SA

Great service and support

published

I had a great shopping experience today! Walked away with a smile after purchasing a beautiful recliner from Shauna at the Gepps Cross store, very polite and helpful service provided

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps Cross
See all answers

DLS

DLSSouth East Queensland, QLD

Great service from Judith at Aspley store

published

We received excellent service from Judith at Plush Aspley. She was very knowledgeable about the products and helpful with colour & style selections. Nothing was too much trouble. Very excited about our new Duchess chair and ottomans.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAspley
See all answers

Very friendly and knowledgeable salesperson.

published

Very easy to find the store. Looked online first then went to the showroom.

Choose the sofa we had seen online. Took sample colours home and tried them out then went back the following week to purchase. Salesperson remembered us and was helpful in finalising.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
See all answers

great couch and service

published

The couch and the service from Taryn are both terrific! Great purchase experience! Taryn showed us the couches we were thinking of buying. Her professional knowledge and friendly and cary service made the experience very easy and pleasant.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Excellent service! Very fast responses to queries

published

Natalia from Osborne Park Plush store was extremely helpful. She answered all our questions very well and informed us of everything we needed to know about the product of interest. She took photos of the items and colours and emailed them to assist us with our colour choice. Thanks Natalia!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
See all answers

Warren

WarrenPerth, WA

  • 2 reviews

excellent service

published

We found visiting the store very pleasant, it was easy to see all the furniture and find what we were looking for. Erin was extremely helpful in helping us decide the materials once we had chosen our chairs. The chairs do not require assembly.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsbourne park
See all answers

Nettie

NettieGippsland, VIC

  • 2 reviews

Great old fashion service with all the modern conveniences.

published

We were recommended by our kids to go to plush for our new sofa. When we entered the store lovely warm greetings from friendly staff. Vanessa asked if she could help with our selection of a sofa that most suited our need and of course helped with the different support in the different designs. Then came the choice of fabric which once again was so helpful. A big thankyou to Vanessa Bognar who created with her expertise the right sofa including the right fabric to suit our decor. It was such a pleasant experience shopping at plush.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNunawading
See all answers

Amazing service and beautiful show room!

published

As a first time buyer, I was recommended by many of my friends to visit Plush. Robert (Manager) was fantastic to deal with and the Alexandria showroom is really nice! Couldn’t recommend highly enough.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers

Steph

StephGippsland, VIC

Excellent service from Lorraine

published

Lorraine was very helpful and knowledgeable. It was a pleasure and nothing was too much trouble. Excellent service! We just purchased a sofa and Lorraine was able offer a variety of options to ensure we had the best fit for us.

Andrea J

Andrea JHobart, TAS

Very helpful remote service

published

Great looking sofa and chaise purchased through Plush Online with excellent assistance from Jared A. It's just a shame that Plush can't arrange home delivery in Tasmania. Long lead time is OK for a good product manufactured to order.

Return Claim MadeNo
Warranty Claim MadeNo
Claire B.

Claire B.Greater Melbourne (Outer), VIC

Fantastic

published

Exceptionally satisfied with the service from purchase to delivery. And our sofa arrived early! Would very much recommend your store to anyone. We love our new couch. Thanks so much

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
See all answers

Sam

SamGreater Melbourne (Outer), VIC

The best service..

published

Lorraine at plush Dandenong was amazing. She knew everything there is to know about everything in the store. Very friendly and would recommend everyone to go see her. Thank you for your help and making it so easy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
See all answers

Penny Watt

Penny WattPerth, WA

Friendly service at Myaree Plush

published

After coming into the store a few times I knew the exact sofa I wanted and after meeting with Melissa who was extremely friendly and helpful I bought my first sofa. Can't wait for it to arrive.

Customer Service
Return Claim MadeNo

Jennifer G.

Jennifer G.Sydney, NSW

PLUSH IN ALEXANDRIA IS WONDERFUL!

published

We visited the plush store in Alexandria and couldn’t be more delighted with the showroom, service and manager Robert who went out of his way to help buy the most perfect lounge. We highly recommend this store.


Ranya H.

Ranya H.South East Queensland, QLD

I love the new recliner!!

published

I love the new recliner, great quality and perfect size. I had the pleasure of dealing with Jared and Lisa who have provided an excellent, professional and friendly customer service.
Delivery team were on time and professional.
Thanks Plush Team for providing an enjoyable customer experience.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


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Questions & Answers

Beth

Bethasked

I am still waiting for a replacement (cushion) for seat which was reported faulty in July 2020. Does it really take more than 6 months for an order from China. Never gets a satisfactory response when I call. I have the same issue as some of the customers with the sagging cushion.

2 answers
Plush Furniture
Plush Think SofasPlush Furniture

Hi Beth We are sorry to read you have been waiting so long for a cushion and no it should not have taken this long. We would like to investigate this further however in order for us to do that we need to be able to identify you. Please can you send your contact details to [email protected] and we will ensure this is looked into and you are contacted
Warm Regards
Plush-Think Sofas

Benjamin B
Benjamin B

You will have problems with sagging cushions.12 months and I could feel the outer frame when seated. Plush regard this as normal therefore not covered by their useless 10 year peace of mind warranty.


Charis and Vivian

Charis and Vivianasked

Has anyone purchased a sofa in the astral ash fabric? How has it held up durability wise? Any piling?

1 answer
Chickie
Chickie

Hi Charis & Vivian
Contact your nearest Plush showroom & staff will be more than happy to explain the durability of the Astral fabrics with you.


Nic

Nicasked

Hi Plush !
Firstly I love my lounge (my second plush purchase) and the service at purchase was good. Twelve months on and this lounge has started to tear. My fear it will get worse with wear. Can anyone help ?

1 answer
Plush Furniture
Plush Think SofasPlush Furniture

Hi Nic,
We are sorry to hear your sofa is tearing, please can you contact our care team on 1300075874 in order for us to investigate the issue further.
Warm Regards

Plush - Think Sofas


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