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The best customer service I have ever received
Over the weekend I purchased the exact lounge I was looking for! What made the experience even more pleasurable was the incredible service I received from Natalia at Plush Osborne Park. She had knowledge of all of the showroom products and went above and beyond to help me visualise the lounge in my home. She used multiple tape measures to make the room dimensions, moved and swapped ottomans. My friend and I had so much fun shopping with Natalia.
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Love my lounge & accent chair
We have bought a leather lounge & accent chair. The quality is great! Our lounge needed a slight repair & was fixed no problem! Amy from the Fortitude Valley store is always so helpful when purchasing & after sale service. She makes shopping there a pleasure!
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The reviewer stated that an incentive was offered for this review
SamGreater Melbourne (Metropolitan), VIC
Plush - Softy Couch
We bought two Softy couches and within a week, the high grade material started to pill. We contacted Plush Care and was advised that this was normal. They sent us out a pilling machine and advised us to vacuum the couch frequently. Whilst vacuuming the couch we noticed a tear in the lining between the back cushion and the seat cushion. This tear is against the rear frame of the couch and is in the identical spot behind both seats in both couches.
A technician came out to assess and we were told that it was “normal”. How can a tear in the linin...Read more
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Troy TownsendNorth Queensland, QLD
Jesse sure is a sofa specialist! Terrific service and knowledge
My wife and I visited the store twice over the weekend and received excellent attention and patience from their sales consultant Jesse. She knew absolutely everything about the products. Thank you, we will be back.
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Hayley P.Perth, WA
Thanks so much
Haven't got my sofa yet but Jordan in midland was lovely and didn't mind our crazy kids running around the store. Thanks! The store was nice and the furniture was 50% off
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JohnnyMetropolitan Adelaide, SA
Great service and support
I had a great shopping experience today! Walked away with a smile after purchasing a beautiful recliner from Shauna at the Gepps Cross store, very polite and helpful service provided
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DLSSouth East Queensland, QLD
Great service from Judith at Aspley store
We received excellent service from Judith at Plush Aspley. She was very knowledgeable about the products and helpful with colour & style selections. Nothing was too much trouble. Very excited about our new Duchess chair and ottomans.
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Very friendly and knowledgeable salesperson.
Very easy to find the store. Looked online first then went to the showroom.
Choose the sofa we had seen online. Took sample colours home and tried them out then went back the following week to purchase. Salesperson remembered us and was helpful in finalising.
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great couch and service
The couch and the service from Taryn are both terrific! Great purchase experience! Taryn showed us the couches we were thinking of buying. Her professional knowledge and friendly and cary service made the experience very easy and pleasant.
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Excellent service! Very fast responses to queries
Natalia from Osborne Park Plush store was extremely helpful. She answered all our questions very well and informed us of everything we needed to know about the product of interest. She took photos of the items and colours and emailed them to assist us with our colour choice. Thanks Natalia!!!
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WarrenPerth, WA
- 2 reviews
- WA, Osborne Park
- Verified customer
excellent service
We found visiting the store very pleasant, it was easy to see all the furniture and find what we were looking for. Erin was extremely helpful in helping us decide the materials once we had chosen our chairs. The chairs do not require assembly.
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NettieGippsland, VIC
- 2 reviews
Great old fashion service with all the modern conveniences.
We were recommended by our kids to go to plush for our new sofa. When we entered the store lovely warm greetings from friendly staff. Vanessa asked if she could help with our selection of a sofa that most suited our need and of course helped with the different support in the different designs. Then came the choice of fabric which once again was so helpful. A big thankyou to Vanessa Bognar who created with her expertise the right sofa including the right fabric to suit our decor. It was such a pleasant experience shopping at plush.
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Amazing service and beautiful show room!
As a first time buyer, I was recommended by many of my friends to visit Plush. Robert (Manager) was fantastic to deal with and the Alexandria showroom is really nice! Couldn’t recommend highly enough.
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StephGippsland, VIC
Excellent service from Lorraine
Lorraine was very helpful and knowledgeable. It was a pleasure and nothing was too much trouble. Excellent service! We just purchased a sofa and Lorraine was able offer a variety of options to ensure we had the best fit for us.
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Andrea JHobart, TAS
Very helpful remote service
Great looking sofa and chaise purchased through Plush Online with excellent assistance from Jared A. It's just a shame that Plush can't arrange home delivery in Tasmania. Long lead time is OK for a good product manufactured to order.
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Claire B.Greater Melbourne (Outer), VIC
Fantastic
Exceptionally satisfied with the service from purchase to delivery. And our sofa arrived early! Would very much recommend your store to anyone. We love our new couch. Thanks so much
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SamGreater Melbourne (Outer), VIC
The best service..
Lorraine at plush Dandenong was amazing. She knew everything there is to know about everything in the store. Very friendly and would recommend everyone to go see her. Thank you for your help and making it so easy.
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Penny WattPerth, WA
Friendly service at Myaree Plush
After coming into the store a few times I knew the exact sofa I wanted and after meeting with Melissa who was extremely friendly and helpful I bought my first sofa. Can't wait for it to arrive.
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Jennifer G.Sydney, NSW
PLUSH IN ALEXANDRIA IS WONDERFUL!
We visited the plush store in Alexandria and couldn’t be more delighted with the showroom, service and manager Robert who went out of his way to help buy the most perfect lounge. We highly recommend this store.
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Ranya H.South East Queensland, QLD
I love the new recliner!!
I love the new recliner, great quality and perfect size. I had the pleasure of dealing with Jared and Lisa who have provided an excellent, professional and friendly customer service.
Delivery team were on time and professional.
Thanks Plush Team for providing an enjoyable customer experience.
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The reviewer stated that an incentive was offered for this review
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Questions & Answers
Bethasked
I am still waiting for a replacement (cushion) for seat which was reported faulty in July 2022. Does it really take more than 6 months for an order from China. Never gets a satisfactory response when I call. I have the same issue as some of the customers with the sagging cushion.
2 answers
Plush Think SofasPlush Furniture
Hi Beth We are sorry to read you have been waiting so long for a cushion and no it should not have taken this long. We would like to investigate this further however in order for us to do that we need to be able to identify you. Please can you send your contact details to [email protected] and we will ensure this is looked into and you are contacted
Warm Regards
Plush-Think Sofas
You will have problems with sagging cushions.12 months and I could feel the outer frame when seated. Plush regard this as normal therefore not covered by their useless 10 year peace of mind warranty.
Charis and Vivianasked
Has anyone purchased a sofa in the astral ash fabric? How has it held up durability wise? Any piling?
1 answer
Hi Charis & Vivian
Contact your nearest Plush showroom & staff will be more than happy to explain the durability of the Astral fabrics with you.
Nicasked
Hi Plush !
Firstly I love my lounge (my second plush purchase) and the service at purchase was good. Twelve months on and this lounge has started to tear. My fear it will get worse with wear. Can anyone help ?
1 answer
Plush Think SofasPlush Furniture
Hi Nic,
We are sorry to hear your sofa is tearing, please can you contact our care team on 1300075874 in order for us to investigate the issue further.
Warm Regards
Plush - Think Sofas
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