NettieGippsland, VIC
- 2 reviews
Great old fashion service with all the modern conveniences.
We were recommended by our kids to go to plush for our new sofa. When we entered the store lovely warm greetings from friendly staff. Vanessa asked if she could help with our selection of a sofa that most suited our need and of course helped with the different support in the different designs. Then came the choice of fabric which once again was so helpful. A big thankyou to Vanessa Bognar who created with her expertise the right sofa including the right fabric to suit our decor. It was such a pleasant experience shopping at plush.
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Patricia S.Greater Melbourne (Outer), VIC
my Beautiful Dion Chaise .
Great range of products, with the help of Leanne she showed us through the store and guided us to exactly what we were after, she really listened to us, and Whaooo!!! She new exactly what fabric and what leather went with each couch!
I would only ask, that Plush should let us choose fabrics from the Warwick Fabrics for our couches and or Chaise. We are the ones buying and paying, we should be able to get and choose the fabric we want, and I really wanted the Warwick Fabric but Plush doesn't allow it. (Just for silly scatter coushions).
1 comment
Plush Sofas A.Plush Furniture
Hi Patricia,
It is great to hear of your recent visit to our Plush Nunawading Showroom. We are happy to see that you value design as much as we do. Thank you for your feedback and we hope you enjoy your stunning new sofa. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
MonaGreater Melbourne (Metropolitan), VIC
Good professional service
Staff at the showroom was friendly and helpful, the ordering and payment process was efficient being able to be all done over the phone. The delivery team was very professional.
1 comment
Plush Sofas A.Plush Furniture
Hi Mona,
Thank you for sharing on your wonderful experience with Plush. We are so pleased to read of the great service you received both in the Showroom and upon delivery and that you are now enjoyi... Read more
ng your brand new Plush Sofa. We will be sure to pass on your kind words.Similar opinion? Write a review on ieatwords.com.au!
Danielle N.Greater Melbourne (Inner), VIC
Best service
We have bought 2 sets of sofas and love them! Our 3 year old sleeps with plush teddy every night and when we lost him - Vanessa was so sweet and gave us replacements! Every time we go past Plush our 3 year old tells us “that’s where Teddy came from”!!
1 comment
Plush Sofas A.Plush Furniture
Hi Danielle,
Thank you for taking the time to share on your wonderful experience with Plush. We are so pleased to hear you are enjoying your stunning new sofas and that your son loves their Plush Po... Read more
och. We look forward to sharing your kind words with the team.Similar opinion? Write a review on ieatwords.com.au!
AnnieGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Best customer CARE I've ever received!
I've previously purchased a Plush sofa so knew I was buying quality that lasts, this time around we weren't sure what we wanted, Annie Pearse was amazing, talked as through every step and helped us make the perfect choice for our home, she went above and beyond to explain all the pros and cons to ensure when our couch is delivered we will love it.
1 comment
Plush Sofas A.Plush Furniture
Hi Annie,
Thank you for sharing on your recent experience with Plush. It is great to hear that Annie walked you through the selection process and helped you customise the perfect fit for your lifestyle. We are sure you will absolutely love it!... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
TimGippsland, VIC
Great couch and delivery
I live in Gippsland and received fantastic delivery and service from Jonathan and Blake. They happily traveled a couple of hours, navigated tight, twisty dirt roads and still assembled everything quickly
1 comment
Plush Sofas A.Plush Furniture
Hi Tim,
Thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Our suite is Perfect - fits right in
Store was well laid out and staff - Andrea - was right on the money when she guided us to our new leather lounge suite - she was very accommodating working in with our ever changing delivery date due to building delays - when we finally got our lounge suite home and set up it was like heaven - thoroughly recommend Andrea and the team if you are after a new piece of furniture
1 comment
Plush Sofas A.Plush Furniture
Hi Andy,
Lovely to hear that Andrea was accommodating to your schedule and ensured that the delivery of your sofa worked for you. We are glad that your sofa fits perfectly in your home! ... Read more
Thanks for the recommendation! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
A lady,Annie who served us was amazing lady^^
We had such a great deal when we bought a couch and single sofa there as a Christmas present.
Tow lady,Annie and Vanessa who helped us were fantastic team.Also
Delivered on time as they promised.
Never had that kinds of service in Aus.
1 comment
Plush Sofas A.Plush Furniture
Hi Gina, thank you for sharing such great feedback on your Plush experience. We are so pleased to hear Annie and Vanessa were able to assist you through your sofa selection process and that the delive... Read more
ry team were helpful. We really do appreciate your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
KateGreater Melbourne (Outer), VIC
Great Customer Service
Recently purchased a sofa from Plush Nunawading and the service provided was exceptional. Andrea helped us along every step of the way and was friendly, attentive and helpful. Would highly recommend!
1 comment
Plush Sofas A.Plush Furniture
Hi Kate, we are pleased to hear of the service you received at our Plush Nunawading Showroom. We will be sure to pass your appreciation on to Andrea and the Team. Hope you enjoy!
Warm regards,
Plush Think Sofas
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Judy B.Greater Melbourne (Metropolitan), VIC
Informative and helpful service
LeeAnne at Plush Furniture Nunawading was appropriately helpful and informative when we chose our sofa. She assisted also in our choice of cushions for the sofa (materials and shape of cushions). Our experience at Plush was excellent as we also received a discount comparable to that received on line and to other shops.
1 comment
Plush Sofas A.Plush Furniture
Hi Judy, thank you for sharing your wonderful experience with Plush. We are glad to hear that you found the perfect additions to your sofa and we hope you are looking forward to receiving delivery. We... Read more
will be sure to share your kind words with Leanne. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
LindaM
- 2 reviews
Made for us fits like a glove suits our family
Wow thank you Plush Nunawading for a very helpful caring streamlined experience from the first day of searching for our wonderful couch to delivery. Thank you Leanne for helping us make our couch configuration come to life your down to earth real advice was invaluable. We got to know you and I would highly recommend you and Plush to anyone reading this in fact I have already told one girlfriend who was looking for a couch to see you or any of the staff. Delivery was excellent
the 2 guys assembled the recliner L shape so well plugged in the elec...Read more
1 comment
Plush Sofas A.Plush Furniture
Hi Linda, thank you for taking the time to share on your overall Plush experience. It is a pleasure to hear of Leanne's invaluable assistance throughout your sofa selection process. We are glad to hea... Read more
r you have received your beautiful new sofa and hope you enjoy. Looking forward to passing on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
JohnGreater Melbourne (Metropolitan), VIC
Extremely Poor Customer Service
We purchased a lounge suite from Plush for a new home build. We organised for delivery for a date not long after we were contacted and told the furniture was ready. We requested a delay of two weeks to better suit the home handover and readiness for the furniture. We were told that Plush would charge us $130 to hold the furniture for that two week period. So on top of paying approx $3K for a lounge suite they then want to 'sting' you to hold furniture a little longer. We bought other furniture from other stores who had no problem with a tw...Read more
o week extension. These other stores obviously understand what customer service is about. Plush are completely clueless. As I say it is a new home build and we are seeking additional furniture. I can confidently say we will not be back shopping at Plush again. Well done Plush - hope you are satisfied at losing a customer through such petty customer service. I'll make sure to let other people know my experience and to beware of dealing with such a store.2 comments
Plush Sofas A.Plush Furniture
Hi John, we are sorry to hear of your experience and have passed your feedback on to our team. We understand your frustration but due to the limited space in our distribution centre our policy is to d... Read more
eliver goods within 2 weeks of their arrival. We always do our best to work with our customers to book a delivery that suits them but were unfortunately unable to accommodate you this time. If you would kindly send your details to [email protected], our team would love to be in touch to assist where possible. Warm regards, Plush Think SofasYou are in the business of selling lounge suites and that will include new homes. Of course there will be times of delay. Two weeks delay is hardly a long time, yet you want to extract maximum dolla... Read more
rs from someone. Clearly your infrastructure is not sufficient to support your business model. Not one other furniture company I have dealt with seems to suffer your problem. You have already been of no assistance to my request, what purpose will there be in providing details so you can once again advise me of the charge to store furniture for two weeks. You only get one chance to make a first impression - yours is poor and I have learnt my lesson - I won't buy anything from your company again.Similar opinion? Write a review on ieatwords.com.au!
Staff
Maureen was extremely helpful when we made our purchase of the Melbourne sofa and modular setting. Thanks for being so friendly and making our experience with Plush a really pleasant one.
1 comment
Plush Sofas A.Plush Furniture
Hi Louise, thank you for sharing your Nunawading Showroom experience with us. We are pleased to hear of Maureen's helpful assistance and hope you can't wait for your delivery. Hope you enjoy!
Warm regards,
Plush Think Sofas
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Julie CMontrose
- 2 reviews
Wonderful sofa. Looks great in our lounge!
Very impressed with range and found just what we were looking for. Thank you Annie for looking after us initially and being very thorough with information about the sofa we eventually purchased. Quality appears excellent. The boys who delivered were very friendly and set it all up for us, taking all the packaging away with them. Thank you Jonathan and G.
1 comment
Plush Sofas A.Plush Furniture
Hi Julie
Thank you for sharing such kind words on the service you received both at our Nunawading Showroom and again upon delivery. We are so pleased to read your feedback and look forward to sharing with the teams.
Warm regards,
Plush Think Sofas
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AbbasGreater Melbourne (Outer), VIC
- 3 reviews
We loved plush - Vanessa B was great
Vanessa bognar was such a delight to deal with. The product are fantastic and we loved our new sofa.
Surely coming back to get more soon. Love plush. Excellent sofas yeahhh
1 comment
Plush Sofas A.Plush Furniture
Hi Abbas, thank you for your feedback! Wonderful to hear you are loving your Plush Sofa and look forward to your next visit.
Warm regards,
Plush Think Sofas
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The reviewer stated that an incentive was offered for this review
DionnaVictoria
Ordered my Berlin Modular and Ottoman!!
Maureen and Vanessa from Nunawading Plush helped me so much with my decision!! Very professional, very kind and patient with me!!! They made me see options I couldn't see!!!
Thanks ladies !! Plush is lucky to have you!!!
1 comment
Plush Sofas A.Plush Furniture
Hi Dionna, Thank you for sharing such wonderful feedback on your Plush experience. We are sure the girls will enjoy hearing of their professional, kind and patient service. Enjoy!
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
Great store with great service!
It was our first time visiting Plush at Nunawading. Was impressed with the store layout, and the friendly customer service. Ended up buying a Snuggle chair & ottoman. Very happy with the service provided by Andrea. She was patient, very helpful and provided detail explanations. Thanks Andrea!
1 comment
Plush Sofas A.Plush Furniture
Hi Pat, thank you for taking the time to share on your recent Plush experience. We are glad our quality sofas and stunning showroom caught your eye. We are sure your new addition will fit perfectly!
... Read more
We invite you to share your new purchase on our Instagram page and join in our $5,250 Prize Pack Giveaway.Similar opinion? Write a review on ieatwords.com.au!
Jayne TurnerGreater Melbourne (Metropolitan), VIC
Fantastic service from two delivery men
Two men arrived at my doorstep to deliver my sofas.
Because of a problem with size and the size of my doorways and stair- case this delivery was difficult and they were not warned, even though I had discussed this with the Plush staff. They took the sofa apart and carried it very carefully, installing it and putting it back together. I was so grateful and impressed. Juan and Jeremy - thank you so much.
1 comment
Plush Sofas A.Plush Furniture
Hi Jayne, thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa and that nothing was too difficult for our Delivery Team... Read more
. We know you are loving your purchase and look forward to your next visit. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Great friendly service and advice
Thanks Annie for being so attentive and happy to explain everything and options available and to offer advice. And not pushy! Very pleased with service and product and material range
1 comment
Plush Sofas A.Plush Furniture
Hi Patty, thanks for the generous feedback! We look forward to passing on your kind words and hope you enjoy your new sofa.
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
HudsonSofaGreater Melbourne (Outer), VIC
Gorgeous sofas!
Very helpful people in store. I had to wait a little longer for delivery but Joel and Jason delivered them today and I'm exceptionally pleased with both the product and these two guys who were chatty, friendly and worked to put the sofas in place and screw the legs on, quickly and cleanly, taking all the packaging with them. Thanks for a superb service.
1 comment
Plush Sofas A.Plush Furniture
Hi there, Welcome to the Plush Family! It is such a pleasure to hear that you loved every step of your Plush experience from purchase to delivery. We are glad you are loving your gorgeous new sofa and... Read more
look forward to your next visit. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
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Plush Sofas A.Plush Furniture
Hi Nettie,
We are glad to hear that you visited our Plush Nunawading Showroom. It is great to hear that Vanessa was able to assist throughout the process. We are sure you will love your new sofa! Many Thanks!... Read more
Warm regards, Plush Think Sofas