Simply Superb Service and After Sales Support
Mid 2020 I purchased a Queen bed with a separate topper that was made to our specific order. After sleeping on it for about 4 months, I found it was just not quite what I wanted on my side and was beginning to aggravate an injured shoulder. Despite being well outside the "Trial Period", Lisa happily got me back into the shop to try a few other options, select a different foam and she had an entire new topper made for me at no charge. Sadly it was still not what I needed but now I new exactly the solution and Lisa again went above and beyond and...
had the topper re-made even more specialised and at not cost and it is fantastic. I cannot praise Lisa and Beds for Backs highly enough for the truly spectacular service they provided. They promised the perfect bed at the beginning and they followed up on that with enormous patience and understanding. It is without doubt the best organisation I have dealt with in many years and I highly recommend them to anybody considering dealing with them. The after sales service is second to none. Thanks Lisa for your inspiring service and patience. Levin
Best Bed I've had
Manager & staff at Beds For Backs in Fairfield very helpful when i required some new rubber track for slatts on our bed. They were suprised when I told them I was still using the perfectly good base and high quality Latex matress purchased from the Clifton Hill Store over 20 years ago and that my wife & I were more than happy to recommend Bed for Backs to anyone.
Thank goodness for Rick! We purchased a bed (elsewhere) in November and unfortunately it has caused me major lower back ache. Rick was very patient and showed amazing knowledge regarding the reason for my back pain. He gave fantastic advice! If only we had gone here before purchasing our new mattress!!!
Excellent customer service!!!
Rick at Beds For Backs Nunawading is probably the best person I've ever dealt with, his knowledge patience and excellent customer service has been greatly appreciated. I made the wrong choice picking a mattress he then treated me with the upmost care too get it sorted for me, even a personalised visit out of his time on a weekend too resolve the issue. Very happy customer and would 100% recommend. Cheers... Matt
Fantastic Customer Service
We had a problem with some of the dials to change the firmness on our "Beds for Backs" bed breaking. Rick was immediately onto the problem and was able to provide me with a full set of replacement dials. Rick also explained and demonstrated how I needed to change the dials over. I followed Ricks instructions and everything went perfectly. Rick also explained how the adjustable slats were meant to sit in the frame. Rick provided contact details and said if I had any problems he would be only too happy to help. Fantastic customer service.
Many thanks to Rithika - a mattress most suited to me
I'd spent quite a bit of time on the Beds for Backs website & reluctantly visited the Nunawading store to get the answers I wasn't able to read online after choosing not to use the Live Chat feature. "If she wants one of our beds, she'll come into a store for the answers"........was on repeat as I conveniently parked out the front. I was greeted by Rithika, who paid attention to what I was saying & proceeded to ask me questions that I hadn't even considered about my new mattress. End result? I purchased a mattress that suited me all due to Ri...thika listening & her knowledge of the products. It was an absolute pleasure to do business with Rithika. If she could only be cloned & working in every store that offers customer service, retail would be booming in Victoria!! Thank you Rithika for your wonderful assistance that day. I absolutely love my new mattress & slat. You made the correct choice for me.
- Verified customer
Customer Service is Alive and well in Nunawading
I found the missing link for great customer service at Beds for Backs Nunawading with Rick. I bought a new bed (3rd from Beds for Backs in my lifetime) an unfortunately did not choose well and found it did not agree with me. After 3 nights I went in to see Rick and amazingly he was able to arrange a replacement for me. Not only will I have it before Christmas I really feel like I've won the lottery with Ricks 5 start treatment !!! I look forward to having my new bed for many years to come.
- Campbellfield (Head Office)
- Verified customer
Beds for Backs certainly know how to look after their customers. They take pride in their customer service and as a result they have raised my level of praise and satisfaction.
My wife and I purchased an electric bed from BFB in 2018 which has proved to be life changing. We are indeed impressed by this fabulous product and the mattress we bought for the bed is absolutely superb providing such great comfort. However, what I find most impressive though is that Beds For Backs are behind their customers every step of the way. You are even guarant...
Well, I was confused by all the advertising on TV, the infomercials, trial offers etc.
I dropped into Backs For Backs on Nepean Hwy Moorabbin, and after the Manager had asked me several questions about my needs, settled for an adjustable bed with a cloth covered bed head. Pricing was very competitive, and pleasantly, the bed & bedhead arrived on time, they removed the old mattress and bedhead/foot, finished the installation, showed me the operation of it, cleaned up and left.
Very very impressed at the professional service, advanced notification and timely professional installation. And the mattress is absolutely perfect and so comfortable my quality of sleep has improved greatly.
Fantastic product and fabulous service.
I have had my bed from Beds for Backs for quite some time now and am very happy with it. I have been especially pleased with the after sales service that I received recently from Rick Morris. He was most helpful and very friendly.
Rick Fantastic Service
Rick was really Helpfull as trying to get information for my Step Mum German 85 & with stroke needed special mattress he was a fountain of information friendly so went back after checking out other stores & bought what he suggested Highly recommend for unbiased opinion
The best place and Service
Fantastic service, extremely friendly and helpful staff.
Peter was most honest and honorable in his manner and assistance, with going over and beyond in assisting me on a number of occasions. He didn’t rush through anything, took his time and explained things thoroughly and went out of his way to assist me further to ensure that I would get the full quality of my purchased product. Peter kindly came to my home several times to assist with mechanics for me.
The Service, communication, assistance, presentation all are 5 star I highly recommend ...this place to everyone. Product quality is 5 star and with such detailed attention from Peter(Staff) I have the best bed for my needs. Super service and truly brilliant quality along with a helpful and supportive staff with a lot of empathy love and trust. Highly wonderful people and service is like no other.
Love my new bed, have had it for 2 weeks now and sleeping very comfortably. Thank you to the staff at Preston store for helping me choose the right bed, very helpful and patient. Delivery of my bed was stress free thanks guys.
Rick the sales person was fantastic and very knowledgeable. Purchased a mattress and 2 pillows for my parents and then a few weeks later went back to the Nunawading store to purchase another 2 pillows. . Great job Rick.
All Bed for Backs stores offer great service, but the Yarraville store is exceptional. We have never dealt with anyone quite like Peter. He has been in contact several times to ensure our adjustable bed is set up right for us. He even offered to do second home visit if required. We have no hesitation in providing a recommendation.
Service was terrific. Razor (I think was his name) was a delightful gentleman. Not pushy, but very knowledgeable and friendly. Shop was quite busy but the salesman did a great job juggling the customers and keeping everyone happy.
Great after sale service
Great after sales service rick Morris came to our home on is day of to adjust our bed, he was so friendly and he has great product knowledge, nice to have such friendly service thanks again rick
Excellent Vip customer service
I came into the Armadale store and met Reza which had excellent knowledge of his products and highly recommendable.
Doe to his service and knowledge I purchase a new mattress .
I highly recommend to my friends and family
- Verified customer
Great support, Unlike any other bedding store
After owning a dial queen size base and mattress for two years, After my partner moved in we soon felt that we needed a new softer mattress as my physical condition had changed and my partner was having difficulty with the hard mattress that we had. Peter from Yarraville, assisted us with selecting our new mattress and then after it was delivered came to our home to assist us in readjusting our settings and advising us on how to modify them, due to my particular physical needs, over the next few weeks. Both my partner and I are sleeping straigh...t and soundly now. Peter was very approachable and professional in his approach and assistance. Nothing like other bed stores where they don't want to know you after you've made your purchase. Thanks Peter for all your help and experience.
Excellent knowledge, advice and service
We did not know where to start, but Rick Morris had the experience, knowledge and patients to help us select the right bed for us. We are very happy with our purchase, great quality and easy to setup. We are definitely sleeping better and waking up more refreshed. Thank you Rick for a very pleasant sales experience.
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Questions & Answers
Do you take old beds when new one bought?
Wal M.Beds for Backs
Liz yes we do, but there is a small charge. Try and call your local Council as they may collect it free of charge as part of the hard rubbish removal.
Regards Wal Maguire
Hi I am online now wanting to investigate a Queen size electric bed which will not disturb my partner what can I view online until I visitArmadale store?
Wal M.Beds for Backs
Hi there we are presently introducing our new electric bed range and just completed a photo shoot last Friday at our Armadale store. These are yet to be uploaded to the website but the full range is on display at Armadale.
If required our Consultant can also advise you on what's still available from our run out stock. If you are after a good deal get in quick for the run out stock.
Regards Wal Maguire CEO
Hey Beds4Backs team. I hope you're doing well. I have 2 slipped discs in my lower back which leads to back pain, cramps, and all the problems you would expect, and I am struggling to find a mattress that suits my needs. My last mattress was a Select O'Pedic which was gold, it was kind of firm but I slept nearly every night even when I first injured my back! So that speaks for itself. Sadly, all good things end, and so I just bought a Sealy which is not performing as expected. It's early days yet, but I still have some back pain and I'm not sleeping the night, and it's too firm. If I need to get another mattress, could you tell me what type of mattress you'd recommend? I have been after something that's soft, just personal preference, but I'm willing to try firmer if needed because my experience is, if the bed is good enough, you don't even notice the bed after you're asleep! I'm of course happy to come in, I live in SE suburbs VIC, but was after a rough indication before I did. Cheers
Hi Jules thank you for contacting us and presenting your issues. We would recommend you visit us instore whereby you can become fully informed about our ergonomic bed solutions that can change with your changing needs. We would also be happy to have your Occupational Therapist attend also. Depending on where in the South East you are our Dandenong or Moorabbin stores may be best.
Regards Wal Maguire CEO
Hi Wal, a follow up question. I have a slat base that I'm keen to keep. Can you just sell a mattress or must it be a mattress/base combo?
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