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Reviews

4.8

343 reviews
5
(303)
4
(35)
3
(0)
2
(2)
1
(3)
  • Product Quality
    4.9 (102)
  • Return Claim MadeYes (0) · No (106)
  • Warranty Claim MadeYes (2) · No (104)
  • Product Appearance As advertised (94%) · Not as advertised (6%)
  • Customer Service
    5.0 (97)
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Raise your status

published

Matt who took my call was outstanding in his manner and product knowledge. I ordered the new legs for my bed with the castors attached which I had been asking about. They arrived within a week as promised. They could not have been simpler to attach. I am a lady in my 70’s and I had them fixed in less than 10 mins. I can now move the bed easily to clean behind it and change the bedding. And my status has been raised 50cm. Wonderful!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCrows Nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Phoebe Jane. Thanks so much for your great feedback about our service and 5 star review! - we do appreciate it. Glad the castor legs are such a success! We look forward to serving you again one day.

Simon B.

Simon B.Greater Melbourne (Metropolitan), VIC

Found the perfect furniture

published

Chest of drawers. Great product, that was fully assembled, well priced and looks good. Really happy with the service. Will be back for need side tables and maybe a new need.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Simon B. We are glad you found what you were looking for at The Comfort Shop. Thanks for the great feedback and 5 stars - we look forward to seeing you again!

Rex A

Rex ASouth East Queensland, QLD

Extremely comfortable recliner from the Comfort Shop

published

Purchased 2 recliners - excellent showroom, demonstration of product superb and delivery was seamless. Previously purchased similar product from Crows Nest in 2000 with the new model even better than the original.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Rex A. Thanks for coming back to The Comfort Shop after 20 years! - enjoy your new Recliner Chairs. We appreciate the 5 stars & great feedback re our showroom & delivery service. We look forward to seeing you again!

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Anne

AnneSydney, NSW

Sleeping easy!

published

I took delivery of my folding guest bed having slept on it at a friend's home. I simply love it. Last night I opted out of my luxury queen size bed to do the test run. Bliss! Slept like a dream. Thank you Comfort Shop ... a pleasure to deal with you from beginning to end.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop
Happy client

Happy clientIllawarra, NSW

Excellent bed, great service!

published

Most helpful staff both in store & on the phone sold me an ergo electric bed. I am really happy with the bed. It’s so comfortable and has an extremely quiet motor.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop
Sue

Sue

  • 3 reviews

Successful Resolution!!!

published

Purchased a Ulisse Queen Wall Bed with dining table. Happy with the product, installation, etc.

Unfortunately, after a period, one of the boards developed a crack. Contacted Steve at the Comfort Shop and, after some negotiations (some dispute who was at fault), we agreed to share the cost of the repair with the Comfort Shop paying the major portion.

This review is a result of The comfort Shop sticking to the agreement and resolving the matter has agreed.

One judges a company not only on the product/service that they sell but also on how it resolves customer complaints. The Comfort Shop deserves praise for its effort to resolve our complaint.

Customer Service
Product Quality
Store LocationRichmond, Vic
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop
AMM

AMM

  • 2 reviews

Amazing customer service

published

The customer service at The Comfort Shop was fantastic. We received an excellent level of care in our couple visits there while picking out the right mattress for us. Matt and David were personable and knowledgeable (both on the phone and in person) and their communication throughout the decision-making and purchasing processes was fantastic.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello AMM. What a fantastic review! - thanks so much for your 5 star comments! We do pride ourselves on our customer service - enjoy your new mattress and we hope to see you again at The Comfort Shop.

Quality service to match the quality bed

published

David at the Comfort Shop was amazing, he was so helpful and knowledgeable, he wasn't pushy and gave us plenty of space to make a decision. Our Ergo base bed and mattress is brilliant. From the first night we have been sleeping like a baby! Highly recommend David and the Ergo bed.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Lisa. We're so glad to hear you love your new Mattress and Bed Base combo! Thanks for that great feedback (which we will pass on of course) and the 5 stars! Hope to see you again.

FANTASTIC Customer Service by Dianne

published

Our experience was a delight. Our Customer Service representative was clear in detailing the product and then worked with us to organise delivery to regional Victoria. Every touch point with the business and Dianne were excellent.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond, Vic
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Dana. That's lovely feedback and we will pass that on of course. Thanks for taking the time to write a review and give us 5 stars! We hope to welcome you back to The Comfort Shop.

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Deb

DebSouthwest, VIC

Beautiful Chair

published

This is our second Later recliner chair from the Comfort Shop. Knowing what we had bought before, albeit 4 years ago, we purchased the 2nd over the phone. Bella looked up our history, confirm our previous purchase and came back to us with all our questions answered. Delivery arrived as planned.
Quality product and great service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Deb. Thanks for coming back to The Comfort Shop - the Lafer Recliner range is comfy & unique. We appreciate the feedback and 5 star review. Enjoy your new Recliner and we hope to see you again!

alan6934

alan6934Sydney

  • 2 reviews

A hassle-free shopping experience

published

So happy we found the Comfort shop, after weeks of looking at recliner chairs. Courteous & knowledgeable sales staff, good range, colours, and prices plus a great discount on the chair we liked. No waiting for 8-12 weeks-chairs were delivered, (free) within 10 days.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoore Park- NSW
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Alan. We're glad you found us, too! Thanks so much for your detailed feedback and 5 stars! Enjoy your new Recliner Chair.

wake up without the sore back feeling!

published

I came in looking to replace my ageing bed base and end buying the visco mattress to go with it. I get a good nights sleep with better lumbar support and like the adjustable base so I can elevate the head end. I got great service and good delivery

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationmoore park supacenta
See all answers
2 comments
The Comfort Shop
Customer ServiceThe Comfort Shop
Garry C
Garry C

Btw, Craig was very helpful also and made it an easy choice without being "pushy"

Kris

KrisSydney, NSW

  • 2 reviews

Comfort and lightness.

published

I ordered over the phone. The Manager was very helpful and went out of his way to make sure I got what I wanted. Communication, delivery and service all excellent.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore park
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Kris. Thanks for the great feedback and 5 stars! - much appreciated. We do pride ourselves on our service - enjoy your new products from The Comfort Shop and we hope to welcome you back.

Gerry L.

Gerry L.Sydney, NSW

Great beds!

published

We have bought beds from the Comfort Shop for about 25 years. The construction, comfort & support has always been excellent. David @ Crows Nest is very helpful and knowledgeable, and the delivery team are also excellent (we have a difficult home to deliver to). Highly recommended all round.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Gerry. We really do value our past customers coming back to us - thanks so much for your repeat business and your 5 star feedback! Enjoy your new bed and we do hope to see you back at The Comfort Shop.

Suki

SukiSydney, NSW

  • 2 reviews

excellent and professional service from the start till the end

published

staff members were lovely, they gave us a lot of information. we are fussy with our bed so it took a long time to decide which bed to purchase. they are so patient, helpful, and I have nothing to complain. the bed has been wonderful, we love it.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationThe Comfort Shop Crows Nest
See all answers
2 comments
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Suki. What a lovely review - thanks so much for taking the time to give us your feedback and 5 stars - much appreciated. Enjoy your new bed!

Suki
Suki

We bought our bed back in 2018! It’s been wonderful
Thanks

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belinda

belindaSydney, NSW

product excellent

published

our whole family now have mattresses from the Comfort shop. We live them they are so comfortable. Service was great and they have out history from 10 years ago. Would highly recommend

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationcrows nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Belinda. We love hearing comfy family stories - thanks for coming back to The Comfort Shop - and thanks for 5 stars & the recommendation too - appreciated.

Bedroom furniture

published

Great store with wonderful staff. The products are different and exceptional value. The delivery and installation was seamless. All rubbish was taken and the installation were courtesy and very professional.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Les. What a great review! - thanks for the 5 stars - we're so thrilled to hear you're happy with our service & product range & value & delivery team! Thanks.

Sarah-Jane

Sarah-JaneSouth East Queensland, QLD

Love my chair

published

I knew which chair I wanted before going to the show room.
I am very happy with my choice it is everything in comfort that I expected.
My experience in the show room was very friendly and positive. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBrisbane
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Sarah-Jane. Great to hear you're happy with your new Recliner Chair - thanks for the 5 star review - we're pleased you enjoyed our showroom service too!

Leo

LeoSydney, NSW

Great Service

published

Not only a really comfortable chair but a great in shop experience...the assistant( Ben Cavanagh) was knowledgeable and helpful without being pushy and gave us as much time as we needed to make up our mind!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Leo. Thanks so much for your feedback and 5 stars! - we're glad to hear you're very happy with your new Recliner Chair & our service. Enjoy!

Annie D.

Annie D.

  • 2 reviews

Excellence in quality and customer service

published

The Comfort Shop at Crows Nest have provided 3 x Wall Beds to our family over the past few years. Their customer service has been exceptional at all times and our Wall Beds have been the best investment in our homes, providing guest and family bedding that is extremely comfortable. I fully recommend this company and their Wall Beds - every home should have one.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Annie. Thanks so much for your lovely feedback and 5 stars! We agree - the Wall Beds are a great investment in space and comfort. Thanks so much for coming back to The Comfort Shop. We look forward to seeing you again.

Page 1 of 18

Questions & Answers

Jane

Janeasked

The Comfort Shop

I have a one bedroom flat for occasional use in Paddington Sydney with a king bed.
My husband has had Parkinsons for 20 years and needs the functionality of the hospital bed we have in our usual home interstate.
Is it possible to have a product which can raise the head, tilt and be split so it can accommodate two sllpers?

1 answer
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Jane. We would be very happy to call you to discuss of course - or you can contact either Sydney showroom - Crows Nest 9438 4422 / Moore Park 9662 0888. But yes - the Ergo Electric Posture Slat Base can do exactly this - raise the headrest / footrest / and be a split system - split queen or split king. We freight all over Australia. Please let us know if we can assist or call you directly? thank you

Sue NSW

Sue NSWasked

The Comfort Shop

My two ergo beds have arrived with legs and a headboard. Haven't found any instructions for putting together as yet. There are 4 long black bolts, all four have a washer and one has another piece, I don't know what it is or why the other three bolts don't have this too? Tried to send a photo from my phone/email but wasn't accepted. Grateful your advice.

1 answer
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Sue, sorry for the late reply on this, we weren't notified of your question. It's best to contact our customer service department on 02 9729 4200 to talk through this. Thanks.

Jahaira

Jahairaasked

The Comfort Shop

I ordered a stroller one about a week ago but still haven't received a racking number or estimate of when the item will arrive I have sent emails to yah n still no reply. Any help?

1 answer
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Jahaira, we are The Comfort Shop in Australia our website is www.thecomfortshop.com.au, please don't confuse us with www.confortshopp.com - we are not related and we don't sell products on line. Thank you.

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