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Reviews

(508)
(25)
(3)
(5)
(44)
  • Product Quality
    4.7 (484)
  • Return Claim MadeYes (37) · No (434)
  • Warranty Claim MadeYes (29) · No (435)
  • Product Appearance As advertised (91%) · Not as advertised (9%)
  • Shipping
    3.1 (19)
  • Customer Service
    4.8 (461)

Consumer Photos & Videos

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hally d.

hally d.South Australia

Furniture is amazing

published

Really satisfied with koala furniture product as the quality are on point and design is amazing. Not to mention, the customer service is goid too. Thanks to Hulya and Cheryl with their amazing services



Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationEssendon
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1 comment
Koala Living
Customer Care K.Koala Living

Lovely furniture

published

Great staff very helpful and professional. Good quality for a reasonable price. Really happy with the product quality and all the accessories are so pretty. Can't wait for another big sales



Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon
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1 comment
Koala Living
Customer Care K.Koala Living

Ambrose sofa is amazing

published

I love the Ambrose sofa recliner so much. Purchase 2 and the quality is good. Visited essendon DFO showroom display is so beautiful. The staff is so friendly especially Cheryl and her team

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon DFO
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1 comment
Koala Living
Customer Care K.Koala Living

Perfect

published

Amazing shop, we buy a lot of furniture from this shop. Fabulous designs and very interesting pieces from around the world, you can find something for very different people and tastes! Service is also great, the staff is very attentive and always trying to help. Delivery and assembling is always very fast and convenient!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
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1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review


Customer commented

published

Excalkent service at Preston store. Great products prices and service. Ordered goods arrived on time and were ready for pick up. I will shop here again as they are luxury products at low prices

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
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1 comment
Koala Living
Customer Care K.Koala Living

Beautiful furniture and trays

published

I have been searching for a beautiful glass dome and tray set for a while now and just happened to stumble across the Carona Round Tray whilst visiting my favourite Koala living store at Essedon DFO. This set is so beautiful,as is all their furniture which is of high quality and so unique in design. All the staff at the Essedon DFO store are very friendly and courteous and provide great service each time. I have purchased numerous furniture pieces from this store and will continue to do so. It is such a delight to shop here! I wouldn’t shop anywhere else!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssedon DFO
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1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review


Awesome furniture

published

When to Preston store today and purchase the dining chairs that I have been eyeing. Cheryl helped me a lot and very patient with me answering all my questions. Very sweet girl. Love the furniture a lot and can't wait for the furniture to arrive.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
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1 comment
Koala Living
Customer Care K.Koala Living

Kelly R.

Kelly R.South East Queensland, QLD

Glass table exploded/shattered

published

Lovely store with lovely furniture but be careful. We spent $1400 on a glass dining table and 5 chairs only for the glass table top to shatter on its own 2 months later when no one was home. It looks bubbly and has changed shape. It shattered for no apparent reason without any physical contact. We had not even assembled it yet . I have voiced my safety concerns to Logan Koala Living as I have young kids in the house. I am awaiting to hear back from the general manager, so far I am not happy with the feedback provided and disregard for my safety concerns by the store. Be careful with the glass furniture especially if you have kids. I am awaiting to hear back from the general manager and will update. Kelly (Customer Oct 2020)

Product Quality
Customer Service
Product Appearance As advertised
Store LocationLogan
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1 comment
Koala Living
Customer Care K.Koala Living

Great customer service and beautiful products!

published

Very Beautiful stylish products at great prices. Great sales offers too! We purchased quite a few pieces during Boxing Day sales. We were very happy with the customer service also!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The Renee lamp is so lovely

published

Have survey all store in DFO, really love koala living product especially the lamps and ended up buying it. All customer service sale person are friendly and very attentive and polite.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon DFO
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Good customer service

published

We are happy with the store good quality and Customer service. The correspondence from store to me during the waiting time to pick up the thing is very good as well.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

I love the bedroom set

published

Cheryl’s customer service was exceptional. She made our whole experience enjoyable from the start to the end. This was our first purchase from koala living and it won’t be our last.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon DFO
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Everything is beautiful and stunning!!!

published

This is my second time purchase here and the customer service is good. I bought most of my furniture for my home here and i love everything! It has a different style!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon dfo
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

ARUN SHARMA

ARUN SHARMASydney, NSW

BEST CUSTOMER SERVICE

published

I just enter Koala Living HomeBush to do window shopping. I met Christine at the showroom as I wanted to know and confirm few prices. She was so friendly and flexible and answered all my queries with a smile. I MUST HAVE ASKED HER PRICES FOR ATLEAST 20 ITEMS . What surprised me most that instead of getting irritated she continue with her smile and cool.Really an excellent customer service I could get.
So finally just due to her patience and ready to help attitude, I purchased good worth $1500
WELL DONE CHRISTINE

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHOMEBUSH NSW
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
BJL

BJLPerth, WA

Beautiful sofa and smooth delivery experience to WA

published

I purchased a sofa online and needed some help with some adjustments and delivery to WA. The staff were incredibly helpful and prompt in their responses. Delivery was well ahead of the anticipated date and we are really happy with the sofa.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

LOVE IT

published

Koala living is excellent.
Everything is so stylish and stunning, we have decorated almost our entire house with pieces from Koala Living. Everytime we come in and see new stock we buy even more

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review


Steven C.

Steven C.Greater Melbourne (Outer), VIC

Fantastic products

published

Store was easy to navagate. Range of products was fantastic. We have bought multiple products and they have been fantastic and high quality. and the service from the staff are fantastic.

Product Quality
Customer Service
Store LocationKoala living northland shopping centre
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review


JUDY N.

JUDY N.Greater Melbourne (Outer), VIC

Very nice sofa and good customer service

published

We bought our sofa here and we really really like it! Cheryl was patient and helped us all the way and answered every question we asked, we are really thankful! Good quality, nice price and good customer service, will definitely come again if we need something else.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon DFO
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Ron S.

Ron S.Greater Melbourne (Metropolitan), VIC

Amazing price for a solid stylish table.

published

Amazing price for a solid stylish table! It's always great to get something non-Ikea that's affordable. Huyla was very friendly and approachable. She made the decision very easy. Give her a raise.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon DFO
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Sales lady Christina was amazing

published

Christina was very helpful in guiding and helping us. Excellent customer service provided by her. The store also has very beautiful items and quite officiant in where things are placed.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationSouth wharf
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review


Page 1 of 30

Questions & Answers

Sandra

Sandraasked

Hi, I've sent numerous emails, regarding a painting on order #1000000891 on 29/9/2109. When ordered received an email stating that this item had a 12 week delivery date which I think should be showing on the site when the item is selected, not after you have paid. On my order list it is showing that the order is complete! Would someone please find out when it is due and can be collected.

2 answers
Sandra
Sandra

And true to form no acknowledgement. Looks like Consumer Affairs

Koala Living
Customer Care K.Koala Living

Hi Sandra,
We apologise that we were not able to get back to you over the weekend.
The Koala Living invoice that was sent to you reiterates the waiting period for the painting, if you would like to have more information about your order, please email [email protected]


Emma

Emmaasked

Hello - do you sell a double bed base?

2 answers
Koala Living
Customer Care K.Koala Living

Hi Emma,
Im sorry, we don't actually stock double beds.

Anita P.
Anita P.

Staff are always friendly. Loved our new couches.


Get an answer from our members and Koala Living representatives

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