Consumer Photos & Videos
hally d.South Australia
Furniture is amazing
Really satisfied with koala furniture product as the quality are on point and design is amazing. Not to mention, the customer service is goid too. Thanks to Hulya and Cheryl with their amazing services
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Lovely furniture
Great staff very helpful and professional. Good quality for a reasonable price. Really happy with the product quality and all the accessories are so pretty. Can't wait for another big sales
1 comment
Customer Care K.Koala Living
Hi Nadilidi,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of high quality furniture at attractive prices and our friendly staff members just love... Read more
to help our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
Ambrose sofa is amazing
I love the Ambrose sofa recliner so much. Purchase 2 and the quality is good. Visited essendon DFO showroom display is so beautiful. The staff is so friendly especially Cheryl and her team
1 comment
Customer Care K.Koala Living
Hi Dalal,
We're so glad to hear that you love our Ambrose Sofa! We strive to offer a wide range of high quality furniture and our friendly staff members just love to help our customers so your feedba... Read more
ck means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
Perfect
Amazing shop, we buy a lot of furniture from this shop. Fabulous designs and very interesting pieces from around the world, you can find something for very different people and tastes! Service is also great, the staff is very attentive and always trying to help. Delivery and assembling is always very fast and convenient!
1 comment
Customer Care K.Koala Living
Hi Anna,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of attractive furniture and our friendly staff members just love to help our customers so y... Read more
our feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Customer commented
Excalkent service at Preston store. Great products prices and service. Ordered goods arrived on time and were ready for pick up. I will shop here again as they are luxury products at low prices
1 comment
Customer Care K.Koala Living
We're so glad to hear that you had a good experience in our Preston store! We strive to offer a wide range of luxurious products at affordable prices and our friendly staff members just love to help o... Read more
ur customers so your feedback means a lot to us. We look forward to seeing you in store again soon! Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
- Showrooms VIC, Essendon DFO
- Verified customer
Beautiful furniture and trays
I have been searching for a beautiful glass dome and tray set for a while now and just happened to stumble across the Carona Round Tray whilst visiting my favourite Koala living store at Essedon DFO. This set is so beautiful,as is all their furniture which is of high quality and so unique in design. All the staff at the Essedon DFO store are very friendly and courteous and provide great service each time. I have purchased numerous furniture pieces from this store and will continue to do so. It is such a delight to shop here! I wouldn’t shop anywhere else!
1 comment
Customer Care K.Koala Living
Hi Katerine,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of beautiful high quality products and our friendly staff members just love to help our... Read more
customers so your feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Awesome furniture
When to Preston store today and purchase the dining chairs that I have been eyeing. Cheryl helped me a lot and very patient with me answering all my questions. Very sweet girl. Love the furniture a lot and can't wait for the furniture to arrive.
1 comment
Customer Care K.Koala Living
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of attractive products and our friendly staff members just love to help our customers so your feedbac... Read more
k means a lot to us. We look forward to seeing you in store again soon! Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
Kelly R.South East Queensland, QLD
Glass table exploded/shattered
Lovely store with lovely furniture but be careful. We spent $1400 on a glass dining table and 5 chairs only for the glass table top to shatter on its own 2 months later when no one was home. It looks bubbly and has changed shape. It shattered for no apparent reason without any physical contact. We had not even assembled it yet . I have voiced my safety concerns to Logan Koala Living as I have young kids in the house. I am awaiting to hear back from the general manager, so far I am not happy with the feedback provided and disregard for my safety concerns by the store. Be careful with the glass furniture especially if you have kids. I am awaiting to hear back from the general manager and will update. Kelly (Customer Oct 2022)
1 comment
Customer Care K.Koala Living
Hi Kelly,
We apologise that your glass top has has spontaneously shattered, this could be caused by a nick or bump during the manufacturing or delivery process which has put pressure on the tempered ... Read more
Similar opinion? Write a review on ieatwords.com.au!
Sheetal BhartiVictoria
Great customer service and beautiful products!
Very Beautiful stylish products at great prices. Great sales offers too! We purchased quite a few pieces during Boxing Day sales. We were very happy with the customer service also!
1 comment
Customer Care K.Koala Living
Hi Sheetal,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of stylish products and our friendly staff members just love to help our customers so yo... Read more
ur feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
The Renee lamp is so lovely
Have survey all store in DFO, really love koala living product especially the lamps and ended up buying it. All customer service sale person are friendly and very attentive and polite.
1 comment
Customer Care K.Koala Living
Hi Marilyn,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of unique products and our friendly staff members just love to help our customers so you... Read more
r feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
Good customer service
We are happy with the store good quality and Customer service. The correspondence from store to me during the waiting time to pick up the thing is very good as well.
1 comment
Customer Care K.Koala Living
Hi Tran,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of unique high quality products and our friendly staff members just love to help our custom... Read more
ers so your feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
I love the bedroom set
Cheryl’s customer service was exceptional. She made our whole experience enjoyable from the start to the end. This was our first purchase from koala living and it won’t be our last.
1 comment
Customer Care K.Koala Living
Hi Daniel,
We're so glad to hear that you had a good experience in our store! Our friendly staff members just love to help our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
Everything is beautiful and stunning!!!
This is my second time purchase here and the customer service is good. I bought most of my furniture for my home here and i love everything! It has a different style!
1 comment
Customer Care K.Koala Living
Hi Aina,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of unique products and our friendly staff members just love to help our customers so your f... Read more
eedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
ARUN SHARMASydney, NSW
BEST CUSTOMER SERVICE
I just enter Koala Living HomeBush to do window shopping. I met Christine at the showroom as I wanted to know and confirm few prices. She was so friendly and flexible and answered all my queries with a smile. I MUST HAVE ASKED HER PRICES FOR ATLEAST 20 ITEMS . What surprised me most that instead of getting irritated she continue with her smile and cool.Really an excellent customer service I could get.
So finally just due to her patience and ready to help attitude, I purchased good worth $1500
WELL DONE CHRISTINE
1 comment
Customer Care K.Koala Living
Hi Arun,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of unique high quality products and our friendly staff members just love to help our custom... Read more
ers so your feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
BJLPerth, WA
Beautiful sofa and smooth delivery experience to WA
I purchased a sofa online and needed some help with some adjustments and delivery to WA. The staff were incredibly helpful and prompt in their responses. Delivery was well ahead of the anticipated date and we are really happy with the sofa.
1 comment
Customer Care K.Koala Living
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of products and our friendly staff members just love to help our customers so your feedback means a l... Read more
ot to us. We look forward to seeing you in store again soon! Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
LOVE IT
Koala living is excellent.
Everything is so stylish and stunning, we have decorated almost our entire house with pieces from Koala Living. Everytime we come in and see new stock we buy even more
1 comment
Customer Care K.Koala Living
Hi Callie,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of stylish products and our friendly staff members just love to help our customers so you... Read more
r feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Steven C.Greater Melbourne (Outer), VIC
Fantastic products
Store was easy to navagate. Range of products was fantastic. We have bought multiple products and they have been fantastic and high quality. and the service from the staff are fantastic.
1 comment
Customer Care K.Koala Living
Hi Steven,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of unique high quality products and our friendly staff members just love to help our cust... Read more
omers so your feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
JUDY N.Greater Melbourne (Outer), VIC
Very nice sofa and good customer service
We bought our sofa here and we really really like it! Cheryl was patient and helped us all the way and answered every question we asked, we are really thankful! Good quality, nice price and good customer service, will definitely come again if we need something else.
1 comment
Customer Care K.Koala Living
Hi Judy,
We're so glad to hear that you like your Fortitude Sofa! We take pride in looking after our customers and we strive to offer a wide range of high quality products so your feedback means a lo... Read more
t to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
Ron S.Greater Melbourne (Metropolitan), VIC
Amazing price for a solid stylish table.
Amazing price for a solid stylish table! It's always great to get something non-Ikea that's affordable. Huyla was very friendly and approachable. She made the decision very easy. Give her a raise.
1 comment
Customer Care K.Koala Living
Hi Ron,
We're so glad to hear that you had a good experience shopping with us! We strive to offer a wide range of unique products and our friendly staff members just love to help our customers so you... Read more
r feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
Sales lady Christina was amazing
Christina was very helpful in guiding and helping us. Excellent customer service provided by her. The store also has very beautiful items and quite officiant in where things are placed.
1 comment
Customer Care K.Koala Living
Hi Stephanie,
We're so glad to hear that you had a good experience shopping with us! We... Read more
take pride in looking after our customers and we strive to offer a wide range of beautiful products so your feedback means a lot to us. We look forward to seeing you in store again soon! Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
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Questions & Answers
Sandraasked
Hi, I've sent numerous emails, regarding a painting on order #1000000891 on 29/9/2109. When ordered received an email stating that this item had a 12 week delivery date which I think should be showing on the site when the item is selected, not after you have paid. On my order list it is showing that the order is complete! Would someone please find out when it is due and can be collected.
2 answers
And true to form no acknowledgement. Looks like Consumer Affairs
Customer Care K.Koala Living
Hi Sandra,
We apologise that we were not able to get back to you over the weekend.
The Koala Living invoice that was sent to you reiterates the waiting period for the painting, if you would like to have more information about your order, please email [email protected]
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Customer Care K.Koala Living
Hi Hally,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of high quality furniture and our friendly staff members just love to help our customers s... Read more
o your feedback means a lot to us. We look forward to seeing you in store again soon!