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Reviews

4.6

681 reviews
5
(577)
4
(36)
3
(3)
2
(7)
1
(58)
  • Product Quality
    4.7 (557)
  • Return Claim MadeYes (43) · No (506)
  • Warranty Claim MadeYes (33) · No (508)
  • Product Appearance As advertised (90%) · Not as advertised (10%)
  • Shipping
    3.3 (23)
  • Customer Service
    4.7 (525)
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Love it

published

We have been looking for a sofa for a while and struggling with the 12-week wait times at some other stores. The Koala living is perfect and we couldn't believe that it arrived on our doorstep within 2 weeks of purchasing. Great quality, good price, very comfortable and super convenient!



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationQld
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1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review



Tammy Ann

Tammy AnnSouth East Queensland, QLD

Great quality

published

Great quality furniture, beautiful store, good service, friendly staff inside the store and very peaceful atmosphere in the store as well I would come back here again soon one day

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Levi b

Levi bSouth East Queensland, QLD

Looks amazing!

published

Showroom is set out very well. Each piece is priced and details are readily available. Staff helpful and answered all my questions. Easy to navigate around the store. Will be purchasing.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationQueensland
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1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

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This is perfect

published

Good quality products with prompt and professional customer service.
Purchased sofa, dining table and product matched the description when arrived.
Would not hesitate to recommend and shop again and highly recommend

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan,QLD
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1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Amanda B.

Amanda B.South East Queensland, QLD

Fantastic show room and customer service

published

My husband and I went into the Logan showroom after chatting on Instagram with the sales team. The sales lady was more than helpful, showing us items around that suited our budget and house theme. We walked away with an instant quote :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan Super Centre
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1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Lots of question - all patiently answered!!

published

I was looking online at sofas and had many repeated queries answered in a positive and timely manner. The Staff I dealt with were really helpful and pleasant to communicate with.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Koala Living
Customer Care K.Koala Living
narges a.

narges a.Greater Melbourne (Inner), VIC

Unique in the market

published

Unique and elegant furniture and pieces, exceptional service, friendly staffs, on time delivery. I can’t find such a unique pieces with this price in the market. Theirs ETA is what they mention. They follow up several times before a delivery. Assembly is also included which is a big relief for me. Highly recommended

1 comment
Koala Living
Customer Care K.Koala Living

Missing a couch

published

Ordered on the boxing day crush and understood when the sales person advised us that due to "special" order we would not see the couch until March, we've since been told end of June, April, end of April and now beginning of May. Customers service are lovely but are confused and lacking in communication from their manufacturers and it appears that each store has different agendas with delivery dates. BUYER BEWARE!!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHighpoint
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1 comment
Koala Living
Customer Care K.Koala Living
Charl L.

Charl L.Greater Melbourne (Metropolitan), VIC

Great service

published

Great service from the staff in store and they stock a good range of high quality products. Great to be able to purchase and take away straight away on our visit.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthland Vic
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
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Love the candles!

published

I have come in store 3 times in one week to purchase just the candles and diffusers. I absolutely love them. My house smells so unbelievable and romantic. Love is in the air!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
Joshua Price

Joshua PriceSydney, NSW

Delayed Order

published
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Koala Living
Customer Care K.Koala Living

Hi Joshua,
We apologise that your order has been affected by factors that have caused delays out of our control. Please email us on [email protected] so that we can look into this further for you.
Best wishes,
The Koala Living Team

Amulya

Amulyapoint vernon

  • 7 reviews

Great buy

published

Very friendly customer service. Easy to navigate the store and great range of products to select from. Currently a sale going on for Easter. Perfect value for your money . Highly recommend

Customer Service
Product Quality
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Tim

TimSouth East Queensland, QLD

Everything in store is exquisite. Staff were very helpful in checking stock and lead times. Very Happy with purchase!

published

Staff were very helpful in checking stock and lead times. Very Happy with purchase! We will be back for other items! At 55% off it all was very reasonably priced.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSlacks creek
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Complements everything in the house!

published

They had a huge range of products that were suitable for my budget and design. I found that it was easy to look for items that matched my colour palette.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Love my felicity bed, tall boy and besides

published

The lady was so lovely to deal with, in store and over the phone . The quality of furniture is amazing. Great delivery service. They also will assemble your bed for you.

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
Store LocationPreston, Victoria
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1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

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Great product

published

Great product, great customer service.
Unique furniture, plenty of verioty.
Can bring more customers..we had great service recived my store person Chandra.. who really finds our needs and requirement, great work Chandra.. Appricate your work.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Zhang

ZhangGreater Melbourne (Inner), VIC

Terrible experience but solution was offered

published
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Koala Living
Customer Care K.Koala Living

Hi Zhang,
We apologise that we have not been in touch with you, we have raised a ticket with the relevant store who will be in touch with you as soon as possible.
Best wishes,
The Koala Living Team

Zhang
Zhang

The store has contacted me and I am happy with their solution. Hope I will get my chairs in April. Christina from the store was very polite.

Good collection of couch

published

Good customer service specially from Christina. Competitive price with great product selection. The store is well located with the art decor along with the furniture item. Great suggestion to match with home

1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Great products

published

The store is very well organised and customer service is excellent, beautiful collection, especially at sale time excellent to buy. Would highly recommend especially with the quality you get from here.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Great! Love their stuff and love the service

published

Very satisfied. Very helpful service by the store in Preston. I was able to get everything I wanted from the store. Keep up the great work! Thank you very much

Product Quality
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Page 2 of 35
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Questions & Answers

Sandra

Sandraasked

Koala Living

Hi, I've sent numerous emails, regarding a painting on order #1000000891 on 29/9/2109. When ordered received an email stating that this item had a 12 week delivery date which I think should be showing on the site when the item is selected, not after you have paid. On my order list it is showing that the order is complete! Would someone please find out when it is due and can be collected.

2 answers
Sandra
Sandra

And true to form no acknowledgement. Looks like Consumer Affairs

Koala Living
Customer Care K.Koala Living

Hi Sandra,
We apologise that we were not able to get back to you over the weekend.
The Koala Living invoice that was sent to you reiterates the waiting period for the painting, if you would like to have more information about your order, please email [email protected]

Emma

Emmaasked

Online Store

Hello - do you sell a double bed base?

3 answers
Koala Living
Customer Care K.Koala Living

Hi Emma,
Im sorry, we don't actually stock double beds.

Anita P.
Anita P.

Staff are always friendly. Loved our new couches.

Nazia H.
Nazia H.

How is the quality of their velvet sofas?

Get an answer from our members and Koala Living representatives

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