Reviewer Photos & Videos
Love it
We have been looking for a sofa for a while and struggling with the 12-week wait times at some other stores. The Koala living is perfect and we couldn't believe that it arrived on our doorstep within 2 weeks of purchasing. Great quality, good price, very comfortable and super convenient!
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Tammy AnnSouth East Queensland, QLD
Great quality
Great quality furniture, beautiful store, good service, friendly staff inside the store and very peaceful atmosphere in the store as well I would come back here again soon one day
1 comment
Customer Care K.Koala Living
Hi Tammy,
Thank you for taking the time to leave such a great review of our showroom! We hope you were able to take some of that peace and ambience home with you :) ... Read more
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Levi bSouth East Queensland, QLD
Looks amazing!
Showroom is set out very well. Each piece is priced and details are readily available. Staff helpful and answered all my questions. Easy to navigate around the store. Will be purchasing.
1 comment
Customer Care K.Koala Living
Hi Levi,
Thank you for taking the time to review our Logan Supercentre showroom, we are so happy that you had such a positive experience in store.
... Read more
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This is perfect
Good quality products with prompt and professional customer service.
Purchased sofa, dining table and product matched the description when arrived.
Would not hesitate to recommend and shop again and highly recommend
1 comment
Customer Care K.Koala Living
Hi Fatima,
We are so happy that you had such a great experience with our products and services. Thank you for shopping with us and we hope to see you again soon. ... Read more
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Amanda B.South East Queensland, QLD
Fantastic show room and customer service
My husband and I went into the Logan showroom after chatting on Instagram with the sales team. The sales lady was more than helpful, showing us items around that suited our budget and house theme. We walked away with an instant quote :)
1 comment
Customer Care K.Koala Living
Hi Amanda,
Thank you for sharing your experience with both our online and in store teams, we are so happy that you have considered our products for your home. ... Read more
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Lots of question - all patiently answered!!
I was looking online at sofas and had many repeated queries answered in a positive and timely manner. The Staff I dealt with were really helpful and pleasant to communicate with.
1 comment
Customer Care K.Koala Living
Hi Bec,
Thank you for taking the time to leave a review about your experience, we strive to continually improve our service and your feedback means a lot to us. ... Read more
Best wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
narges a.Greater Melbourne (Inner), VIC
Unique in the market
Unique and elegant furniture and pieces, exceptional service, friendly staffs, on time delivery. I can’t find such a unique pieces with this price in the market. Theirs ETA is what they mention. They follow up several times before a delivery. Assembly is also included which is a big relief for me. Highly recommended
1 comment
Customer Care K.Koala Living
Hi Narges,
Thank you for taking the time to leave a review of your experience with our products and services and we are so happy that your items were delivered and assembled much to your relief. We hope you shop with us again soon!... Read more
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Missing a couch
Ordered on the boxing day crush and understood when the sales person advised us that due to "special" order we would not see the couch until March, we've since been told end of June, April, end of April and now beginning of May. Customers service are lovely but are confused and lacking in communication from their manufacturers and it appears that each store has different agendas with delivery dates. BUYER BEWARE!!
1 comment
Customer Care K.Koala Living
Hi Scott,
We want nothing more than for our customers to receive their product within the estimated timeframe and walk away satisfied with their purchase. We are still able to dispatch a majority of p... Read more
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Charl L.Greater Melbourne (Metropolitan), VIC
Great service
Great service from the staff in store and they stock a good range of high quality products. Great to be able to purchase and take away straight away on our visit.
1 comment
Customer Care K.Koala Living
Hi Charl,
We're so glad to hear that you liked our store! We strive to offer a wide variety of high quality products so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
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Love the candles!
I have come in store 3 times in one week to purchase just the candles and diffusers. I absolutely love them. My house smells so unbelievable and romantic. Love is in the air!
1 comment
Customer Care K.Koala Living
Hi Claudia,
We're so glad to hear that you like our candles and diffusers! We strive to offer a wide range of appealing products so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
Joshua PriceSydney, NSW
- Online Store
- Verified customer
Delayed Order
Terrible company that has lead to me having to make a complaint to Fair Trading NSW. Added an extra 10-12 weeks to my sofa pickup date with no explanation other than "delays". Rude and unhelpful customer service from the sales team basically telling me the dates are just an estimate and they think that the delays and waiting 4 - 5 months for a sofa is reasonable! Asked for a refund and was refused.
Timeline
Jan 2nd - Order placed and paid with estimated availability early March
Jan 14th - Call received saying there was a delay and it wouldn’t...Read more
1 comment
Customer Care K.Koala Living
Hi Joshua,
We apologise that your order has been affected by factors that have caused delays out of our control. Please email us on [email protected] so that we can look into this further for you.
Best wishes,
The Koala Living Team
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Amulyapoint vernon
- 7 reviews
Great buy
Very friendly customer service. Easy to navigate the store and great range of products to select from. Currently a sale going on for Easter. Perfect value for your money . Highly recommend
1 comment
Customer Care K.Koala Living
Hi Amulya,
We're so glad to hear that you liked our store! We put a lot of effort into visual merchandising and we strive to offer a wide range of products so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
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TimSouth East Queensland, QLD
Everything in store is exquisite. Staff were very helpful in checking stock and lead times. Very Happy with purchase!
Staff were very helpful in checking stock and lead times. Very Happy with purchase! We will be back for other items! At 55% off it all was very reasonably priced.
1 comment
Customer Care K.Koala Living
Hi Tim,
We're so glad to hear that you liked our store! We strive to offer a wide variety of attractive designs and our friendly staff members just love to help our customers so your feedback means a... Read more
lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
Complements everything in the house!
They had a huge range of products that were suitable for my budget and design. I found that it was easy to look for items that matched my colour palette.
1 comment
Customer Care K.Koala Living
Hi Huda,
We're so glad to hear that you liked our store! We strive to offer a wide variety of attractive designs and colours so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
Love my felicity bed, tall boy and besides
The lady was so lovely to deal with, in store and over the phone . The quality of furniture is amazing. Great delivery service. They also will assemble your bed for you.
1 comment
Customer Care K.Koala Living
Hi Skye,
We're so glad to hear that you liked our store! We strive to offer a wide variety of high quality items and our friendly staff members just love to help our customers so your feedback means ... Read more
a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
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Great product
Great product, great customer service.
Unique furniture, plenty of verioty.
Can bring more customers..we had great service recived my store person Chandra.. who really finds our needs and requirement, great work Chandra.. Appricate your work.
1 comment
Customer Care K.Koala Living
Hi Jignesh,
We're so glad to hear that you had a good experience shopping with us! We strive to offer a wide variety of unique furniture items and our friendly staff members just love to help our cus... Read more
tomers so your feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
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ZhangGreater Melbourne (Inner), VIC
Terrible experience but solution was offered
I purchased 4 dining chairs on Boxing Day from South Wharf store in Victoria. The expected delivery time was early March. I got a call from the store in early March that she ordered for me from other stores and would call me when they arrived. No call since then. I tried to call the store and it went straight to voice mail and no one picked up their 1300 number. It has been 3 months and I am still waiting for 4 chairs!- 1 star
Edited on 24/03. Followup from Koala living online was fast. I got a call from the store today. Christina was very p...Read more
olite. She had been sick so I understood the current virus circumstances. She offered to give me floorstocks but I’d prefer new one. The shipment is expected to come mid April and hopefully I will get them by then. I will update the progress and my review in April. - 3 stars. Edited on 18/04. I received my chairs today, with a small gift! Chairs are all set up and look nice with the dinning table (bought from Koala last year too). I am very happy with the service provided by Christina. I updated by review to 4 stars today. 1 star is taken becauce I spent so much time on trying to contact them before. But I'm happy with the overal experience.2 comments
Customer Care K.Koala Living
Hi Zhang,
We apologise that we have not been in touch with you, we have raised a ticket with the relevant store who will be in touch with you as soon as possible.
Best wishes,
The Koala Living Team
The store has contacted me and I am happy with their solution. Hope I will get my chairs in April. Christina from the store was very polite.
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Good collection of couch
Good customer service specially from Christina. Competitive price with great product selection. The store is well located with the art decor along with the furniture item. Great suggestion to match with home
1 comment
Customer Care K.Koala Living
Hi Awadhesh,
We're so glad to hear that you liked our store! We strive to offer a wide variety of attractive items at affordable prices and our friendly staff members just love to help our customers ... Read more
so your feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
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Great products
The store is very well organised and customer service is excellent, beautiful collection, especially at sale time excellent to buy. Would highly recommend especially with the quality you get from here.
1 comment
Customer Care K.Koala Living
Hi Ritu,
We're so glad to hear that you liked our store! We put a lot of effort into visual merchandising and our friendly staff members just love to help our customers so your feedback means a lot t... Read more
o us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
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Great! Love their stuff and love the service
Very satisfied. Very helpful service by the store in Preston. I was able to get everything I wanted from the store. Keep up the great work! Thank you very much
1 comment
Customer Care K.Koala Living
Hi Abdullah,
We're so glad to hear that you liked our store! We strive to offer a wide variety of unique designs and our friendly staff members just love to help our customers so your feedback means ... Read more
a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Sandraasked
Hi, I've sent numerous emails, regarding a painting on order #1000000891 on 29/9/2109. When ordered received an email stating that this item had a 12 week delivery date which I think should be showing on the site when the item is selected, not after you have paid. On my order list it is showing that the order is complete! Would someone please find out when it is due and can be collected.
2 answers
And true to form no acknowledgement. Looks like Consumer Affairs
Customer Care K.Koala Living
Hi Sandra,
We apologise that we were not able to get back to you over the weekend.
The Koala Living invoice that was sent to you reiterates the waiting period for the painting, if you would like to have more information about your order, please email [email protected]
Emmaasked
Hello - do you sell a double bed base?
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Customer Care K.Koala Living
Hi Milla,
Thank you for taking the time to provide feedback to provide feedback on the quick delivery turnaround for your order! We are so happy that you were able to take advantage of our available for delivery products. ... Read more
Best wishes, The Koala Living Team