Reviewer Photos & Videos
Great! Love their stuff and love the service
Very satisfied. Very helpful service by the store in Preston. I was able to get everything I wanted from the store. Keep up the great work! Thank you very much
1 comment
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- Showrooms QLD, Logan Supercentre
- Verified customer
Bad customer service
**refund received after few complaints and feedback** ordered some furniture in Koala Living Logan store in Dec 2022. Furniture delivery was promised in the mid Feb2020. Now the store person named [name removed] is saying that two items including COCO chair and coffee table wont be available all the furniture I bought was for the same living room. nothing is delivered and its already been 3 months since I paid the deposit, worst customer service ever . I tried to cancel my order and No body in store ready to help me now as I requested refund and they are sitting on my money.
1 comment
Customer Care K.Koala Living
Hi Siddiqui,
We are glad that you were able to achieve a desirable outcome for your order. ... Read more
Best wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
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4.8(533)Great furniture shop
Very friendly and helpful service . Lots of beautiful furniture and other pieces to choose from. Worth going in for a look . Will be back very soon for more stuff for my house.
1 comment
Customer Care K.Koala Living
Hi Arianna,
We're so glad to hear that you liked our store! We strive to offer a wide variety of beautiful designs and our friendly staff members just love to help our customers so your feedback mean... Read more
s a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
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ChloeLSouth East Queensland, QLD
- 7 reviews
- Showrooms QLD, Logan Supercentre
- Verified customer
They muck around with customers and no respect
The logan store called regarding an order I made back in 8th February saying that it will be delivered on the first week of March. I waited a month for a delivery for items that they said were “in stock” and then when I called first week of March to follow up on the delivery they suddenly changed their words saying that it will be the second week. It is the second week now and I have again had to call them myself to follow up and they are saying it will be delivered the third week of March. They have no sincere apologies and no updates and I ha...Read more
ve to chase up myself all the time. For this terrible service when I got frustrated a man working at the Logan store with black curly hair gave me an attitude. If Koala Living had told me the items will take more than a month to be delivered from the beginning I would have ordered elsewhere. Now I am running out of time to order somewhere else and they are still mucking around with me. This is really emotionally stressful experience to be spending money to buy products and they treat their customers like this. Once I get my orders sorted with them I will never shop with them to buy stress. I have shopped many things online to decorate my whole house recently and I have not had a single trouble anywhere else but here.4 comments
Customer Care K.Koala Living
Hi Chloe,
We apologise for your experience with us and will endeavour to improve our response times, if you would like to give us further feedback please email us on [email protected] so we can f... Read more
What? So I can wait another couple of days just to get one simple reply regarding a missing item in my delivery that took more than a month to be delivered after being told those items are in stock? T... Read more
hat sales email is useless and I still haven’t received a response for over a week now for another email for a different order. I wish all my orders are sorted out soon so I never have to deal with your company ever again!Customer Care K.Koala Living
Hi Chloe,
Your items were sourced from two locations, therefore have two separate consignments. The two candles missing from your first consignment is due for dispatch today. We have requested for th... Read more
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Sumita S.Greater Melbourne (Outer), VIC
Awesome customer service !!
The variety in the store was awesome, staff was very friendly and guided us through out our visit. Unique quality n designs. Just like ‘ love at first sight’ .highly recommended
1 comment
Customer Care K.Koala Living
Hi Sumita,
We're so glad to hear that you liked our store! We strive to offer a wide variety of unique designs and to look after our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
ChloeLSouth East Queensland, QLD
- 7 reviews
- Online Store
- Verified customer
Terrible communication with the online team
Never got a response through email even after sending it numerous times regarding my order, never can reach them via phone call and does not return calls even when I leave a voice message. I haven’t received an order that I placed a month ago and they never gave me any follow up on an exact date of delivery and their website does not state clearly on delivery timeframe on items. Really shocking service for an online store.
An update on this review. After ignoring my email on my complaints and request to cancel the order due to their appalling ...Read more
service, they randomly sent me an email saying my order is ready for dispatch after almost three weeks of no contact. These people are a bunch of clowns and I will have to see if they will fix this properly or need to take it further with them. Another update with Koala, an order I made back in 8th Feb which I was told is in stock and never got told a proper delivery timeframe finally got delivered today (13/03/2020) after me having to chase it up numerous times. After waiting more than one month for an order, I have received shortfall of two candles when I ordered three. Now I will have to go through the nightmare of this impossible to contact company and wait many days to get one response in regards to my missing items. They even tried to call me and request that I remove my review offering store credit voucher. Koala Living should get their system straight and fix my issues first before trying to get public reviews removed with store credit that I would not use as I’m just too scared to order anything from here now.Similar opinion? Write a review on ieatwords.com.au!
The product are nice, up to my expectations
It’s easy to find & bear my house & everywhere
Very satisfied, the showroom is big & have lots of products on dist
I am very happy with what I see
Nothing to essemble with the product I purchase
1 comment
Customer Care K.Koala Living
Hi Van,
We're so glad to hear that you liked our store! We strive to offer a wide variety of unique designs and to look after our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
This is perfect product
This is very good product I lik it and my family all like it as well it is very comfortable and the price is very good for me and good
1 comment
Customer Care K.Koala Living
Hi Noora,
We're so glad to hear that you liked our products! We strive to offer a wide variety of attractive designs at affordable prices and to look after our customers so your feedback means a lot ... Read more
to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
Very professional staff
First time visiting this store. The layout is beautiful. All the staff were very helpful. I didn’t need any furniture and bought a few decoration items, With the 55%off sale.
1 comment
Customer Care K.Koala Living
Hi William,
We're so glad to hear that you liked our store! We put a lot of effort into visual merchandising and we strive to look after our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Koala Living compares to other Furniture Shops
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Abbie wilsonSouth East Queensland, QLD
New favourite store!!
Highly recommend koala living slacks creek!!! The staff are lovely and very helpful! They have great sales and so much to choose from! We will be decorating the rest of our house from here!!!
1 comment
Customer Care K.Koala Living
Hi Abbie,
We're so glad to hear that you liked our store! We strive to offer a wide variety of unique designs and to look after our customers so your feedback means a lot to us. We look forward to se... Read more
eing you in store again soon when you decorate the rest of your home!Similar opinion? Write a review on ieatwords.com.au!
Prince C.Sydney, NSW
Spot on!
This is a perfect place to buy your furnitures. We just bought a coffee table and it made our living room really a spot on! Will definitely recommend this shop to anyone who’s looking for quality and stylish furnitures. Thank you, Christine for assisting us! You made our life easier by your helpful suggestions!
1 comment
Customer Care K.Koala Living
Hi Prince,
We're so glad to hear that you liked our store! We strive to offer a wide variety of high quality furniture and to look after our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
Great service
Perfect service from store manager Hulya. She was kind and helpful. We would definitely recommend her to our family and friends. Easy to approach her . This store is very nice and clean .
1 comment
Customer Care K.Koala Living
We're so glad to hear that you liked our store! Our friendly staff members just love to look after our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!
Best Wishes,
The Koala Living Team
Similar opinion? Write a review on ieatwords.com.au!
furniture
Love this place! Purchased our dining chairs, coffee tables, rugs and home decor. So many options to pick from and the staff are incredibly helpful and patient with requests. Will definitely come back!
1 comment
Customer Care K.Koala Living
Hi Leen,
We're so glad to hear that you liked our store! We strive to offer a wide variety of unique designs and to look after our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
Heng ZhengGreater Melbourne (Metropolitan), VIC
Good good good
Love the range and designs of items. We always come back here and get great service. Mehdi was at the service desk and gave us great service. We always refer them on.
1 comment
Customer Care K.Koala Living
Hi Heng,
We're so glad to hear that you had a good experience in our stores! We strive to offer a wide variety of unique designs and to look after our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
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4.9(117)Rajat A.South East Queensland, QLD
Best service with best quality
We love the mirrors and chairs we’ve purchased from Koala Living. We are definitely coming back for more.
Easy to find. They assemble and took rubbish away.love the service.
Satisfied customer
1 comment
Customer Care K.Koala Living
Hi Rajat,
We're so glad to hear that you had a good experience in our stores! We strive to offer a wide variety of unique products and to look after our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Koala Living compares to other Furniture Shops
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Great service and products
Love the range and designs of items. We always come back here and get great service . Mehdi was at the service desk and gave us great service . We always refer them on .
1 comment
Customer Care K.Koala Living
Hi Ishaan,
We're so glad to hear that you had a good experience in our stores! We strive to offer a wide variety of designs and to look after our customers so your feedback means a lot to us. We look forward to seeing you in store again soon! ... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
Luxury and Perfect furnitures
The staffs are really friendly and helpful. The furniture are perfect and the delivery is really fast. The products have really high quality.
Also, the store is easy to find and it is located near to northland.
1 comment
Customer Care K.Koala Living
Hi Arra,
We're glad to hear that you had a good experience in our store! We strive to offer a variety of attractive high quality products and our friendly staff members just love to help our custome... Read more
rs so your feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
HahaSouth East Queensland, QLD
- Showrooms QLD, Logan Supercentre
- Verified customer
terrible product and terrible service
We bought 3seater recliner floor stock but it couldn’t go our upstair rumpus due to its weight and size.(we already have a chat with the manager about delivery to upstairs but he never gave us warnings regarding this situation.) they said it is all our responsibility so we just decided to put it our ground floor but the legs are not stable and adjustable. So the front legs are floating in the air as photo and we cannot use it at all. They said it should be fine if we put some carpet under the sofa(our floor is laminate. Why should we put the ca...Read more
rpet due to this useless sofa?) and will send us some stoppers but who wants to put the stoppers to this thin legs. It is obviously product faulty but anyone cares of it from Koala. We will never use this brand dont want waste our money again.
2 comments
Customer Care K.Koala Living
We are sorry that you couldn't get your recliner up your stairs. We understand that the product was fully inspected prior to purchase and accepted in the condition that it is in, the legs were not an ... Read more
issue at the time of purchase but of course we do want our customers to be satisfied with their purchase so we have offered to provide stoppers that are specifically made for sofas that will both protect your flooring and provide the solution to your enquiry. If you would like further follow up about this, please send us an email at [email protected]. Best Wishes, The Koala Living TeamWe don’t know there was issue or not at the time of purchase cuz there was carpet in the floor. One of your staff was my place today and he inspected the sofa but he couldn’t give us the solution. As ... Read more
he cannot speak in English I couldn’t get any explain and he just connected phone call to the manager of Slacks creak. He said they only can give us the stopper and LEGALLY do not need to care of this problem. Is there any warranty service for your product ? I cannot believe this poor customer service. I just want you to send us proper parts of your product. Is it too hard? My new sofa leg is still in the air.Similar opinion? Write a review on ieatwords.com.au!
Mark SpinksSouth East Queensland, QLD
- 3 reviews
- Showrooms VIC, Springvale Homemaker Centre
- Verified customer
Disappointed in Koala
Bar Stools rusting
I purchased 4 Bar stools and after 8 months the base started to rust. At 12 months it was significant so sent a warranty report from Koala website and getting a reply it was out of warranty. I said I would take it up with ACCC and they asked I email them with pics and issue which I did. I eventually got the same response. I like the gear that Koala sell but disappointed they don't want to know about a legitimate issue.. We'll see what ACCC think.
After writing reviews Koala Living contacted me and offered a full store credit of which was much appreciated. Its a shame it took this to get some action but to their credit they did more than expected to make a customer happy.
1 comment
Customer Care K.Koala Living
Hi Mark,
We're glad to hear that your issue has now been resolved and we apologise for any inconvenience we may've caused. We value our customers and we're constantly working to improve our customer... Read more
service, so we appreciate the time you've taken to amend your review. We'll keep your feedback in mind for the future.Similar opinion? Write a review on ieatwords.com.au!
TariqGreater Melbourne (Metropolitan), VIC
- 2 reviews
Horrible experience - Scammers!
Me and my wife purchased a dinning table 10 min ago from your store in Essendon DFO store. We purchased a new maza dining table floor stock. This table was on clearance. After purchasing the table I realised there’s many scratches on the table which the staff never mentioned and was hidden under a lamp, nor was there a sign to state damaged item. I have politely asked for a refund how ever, they immediately said no refund. They said no refund before even providing us the invoice so they can have time to edit it. This is poor customer service an...Read more
d they also mentioned they do no delivery after we have purchased this item. We are very disgusted by this poor customer service. Your policy states we are not eligbale for a refund if we have signed the inspection document. They also stated immediately on the invoice under order comments that we have inspected the item and accepted the condition just so we are not eligible for the refund. They did not even offer us to sign it beside where the documents ask us to sign. We expressed our frustration as we also purchased a mirror from your store and also added a clock cos were impressed. Because of this service we do not want to shop at your store only because of the poor service and attitude we received from Houlia. All she wanted is her commission. It is extremely disappointing also as we purchased a mirror from the Northland store a few weeks ago and before we paid for it, the lady asked us if we were 100% happy with the item and that it would be ready to collect brand new from their factory in Altona.3 comments
Customer Care K.Koala Living
Hi Tariq,
The signage for our Clearance items are clearly marked as ex-floor stock that is to be inspected by the customer prior to purchase. The terms of purchase as is standard practice with Austral... Read more
It says the customer needs to sign off on it. Seeing as we didn't sign off, what is your response to that?
and we already emailed you on [email protected]. Check your emails please
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Sandraasked
Hi, I've sent numerous emails, regarding a painting on order #1000000891 on 29/9/2109. When ordered received an email stating that this item had a 12 week delivery date which I think should be showing on the site when the item is selected, not after you have paid. On my order list it is showing that the order is complete! Would someone please find out when it is due and can be collected.
2 answers
And true to form no acknowledgement. Looks like Consumer Affairs
Customer Care K.Koala Living
Hi Sandra,
We apologise that we were not able to get back to you over the weekend.
The Koala Living invoice that was sent to you reiterates the waiting period for the painting, if you would like to have more information about your order, please email [email protected]
Emmaasked
Hello - do you sell a double bed base?
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Customer Care K.Koala Living
Hi Abdullah,
We're so glad to hear that you liked our store! We strive to offer a wide variety of unique designs and our friendly staff members just love to help our customers so your feedback means ... Read more
a lot to us. We look forward to seeing you in store again soon!