Amazing range of high quality and great designed furniture. My whole house is now decked out in Koala Living! Wonderful customer service. I’ll definitely be back for more, thank you :)

Great store, great people. Classy, elegant, and brilliant. Very nice environment, and the feel of the shop is European and middle eastern, exactly what I want from a furniture store.

Just bought a bar table set from here and loved it, great range of elegant designs and brilliant sets which compliment each other. Will be back here very very soon.

Very satisfied with everything
This is perfect, the lady working there her name. Cheryl has been very helpful and we prefer the Essendon store due to good customer service.
Thank you.

Just ordered a sofa, the price is reasonable and customer service is great. There is a lot of choices, and the quality of the sofa looks good. Will come back in the future.

Great location was very easy to find customer services was ver friendly and they knew how to navigate and show me everything in the store and were able to help me choose the right colours and materials

I'm really impressed with Koala Living.
The product was a good price, what I ordered in the showroom is exactly what arrived, i got an sms to say when it was ready for collection and it was delivered in the time frame KL specified.
I accidentally left my original tax invoice at the store, so i emailed Koala Living and literally got a response from them inside of half an hour with my tax invoice attached as a PDF. I will 100% shop from these guys again and highly recommend them.

We were told that the corner sofa we bought was in stock in the warehouse in Altona and that it would be shipped out to us in the 1st week of February 2020. It is now 10 February 2020 and I rang the store they told me that ETA is around last week of February or 1st week of March. She told me it was out of stock. When we purchased it in store on 25 Jan 2020 we were told it was in stock in their warehouse in Altona.

Cheryl has been very helpful and we prefer the Essendon store due to good customer service. We purchased a hall way table today, extremely happy with the buy. Thank you

First they take your money promising to deliver good quality product but you only receive very poor quality product!! Once you paid them, whether the products are faulty or damage you don’t get exchange or refund. They just run away with your money! Just pathetic! Don’t be fool by their showroom product, because you don’t get the same standard as you see in the showroom. Also the time period they give for the product to arrive always a lie, it took over 8 month to arrive and still came with damages and refused to exchange or refund. Shame on you for doing this type of business! Just dishonest scheme!!

Took over 2 1/2 weeks to be delivered, which is too long. Got no feed back about eta and I had trouble finding a number to contact to find out what was going on. Finally rang a shop and they gave me the number of head office.
You should also provide more images of your stock with better descriptions.
Also provide phone number of head office on your site.
Quality of items was okay but if I paid full price I would not have been happy.
Frankly, these days, with retail in trouble, you should pull up your socks and provide better on line service and product information.

Got 5 things from Springvale store out of which three are defective. At first we had to wait long to get the stuff and finally when came it was all full of defects and the people over the phone are So unhelpful and keep on passing the ball to one another. Won’t give refund as they can only exchange as per the policy but one of my friend got things exchanged from them and the new one was even worse then the first one. Totally hate it now

We purchased a dining set from Koala & Tree in Springvale Home Maker Center in late December and I'm not going to lie, we did have some misgivings. One was the fact that we wouldn't receive it until early Feb and another was some problems I had with the way and ethics with which their chosen delivery company deal (but I've passed that on as feedback and it was accepted in a very professional and polite manner.)

In all the customer service in store was superb and when out delivery finally rolled around everything went seemlessly.
Thank you so much Koala Living for our dining table, and your great conduct through the transaction.

We found koala living to be a great store, products designs are Outstanding, stores are well presented and staff is helpful. Overall lot of good living room and interior decor products

We came across the chelsea table and it was love at first sight. It is a great table that binds the room with colour and class. My wife and I loved it and Marvin helped us pick it by a easy transaction.

Non flexible policies and or staff. They wanted me to put down 35% no refundable deposit with 3 months waiting. Not going to happen in today’s market. So there you go

- Navigating store is very easy.
- Range of products, very satisfied.
- Quality of product still don’t know, cause we arranged to be delivered in few days. I’ll you know later.
- If I have to assemble it, it will be no problems for me.

The colour choices they have is absolutely stunning and unique styles. They have beautiful clocks and decorative items as well. I would highly recommend Koala living. Customer service is great at this store.

Ordered 3 prints
2 were out of stock
I asked for a refund and an ETA on the print in stock
Have yet to receive my refund
Have sent 2 emails to customer service
Received another email again saying 2 prints were out of stock and what I wanted to do??
No reply on the print that is in stock with an ETA