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Koala Living Showrooms NSW, Auburn Primewest Megamall
LizSydney, NSW
- 2 reviews
- 1 like
Poor customer service
After spending a thousand dollars at the store and had a nice experience the staff was accommodating, I decided to order and customer make a accent chair which cost almost a thousand dollars but was happy to pay. I ordered the chair in November 2022 and was told it would be ready by early April again was happy to wait as was in no rush for it. Come April 2020 got no phone call to advise might be delayed or anything. I called in early May no one answered the phone after reaching the head office was advised that they would contact the Aurbun stor...Read more
e to call me back...week later no call so called again, no answer I called the homebush store and was advised there was issues with the shippment. I wasn't annoyed as by now the corona virus was bad so I understood. Come end of May no call no advise of the status. Last week called again no one answered the phone and reached to Koala living on FB to get answers..still waiting for a call. Got a call from the manager claiming she never mist a call when I called 5 times in 1 day left a msg to call me back she swears she never mist a call so I said I'll snap shoot my call list and prove to you how many times I've called your shop for 2 weeks now. Finally got the chair but this was by far the worst customer experience I've had from such a well known company and not to mention not cheap. Anyway if you buy anything make sure you chase them up coz they won't!!!
2 comments
This Is the generic reply You sent via Facebook. Just goes to show how much attention you paid to my complaint. Refer to my reply via Facebook for my further concerns.
Similar opinion? Write a review on ieatwords.com.au!
George D.Sydney, NSW
Very unique furniture that makes a difference
We bought dining table and chairs from Koala Living and we are so happy with the choice. We are keep coming to the shop. Staff is very knowledgeable and friendly.
1 comment
Customer Care K.Koala Living
Hi George,
We're so glad to hear that you like our products! We strive to offer a wide variety of attractive items and our friendly staff members just love to help our customers so your feedback mean... Read more
s a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
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4.8(575)Yasmaine A.Sydney, NSW
Great service
Very polite friendly salesman
Love the furniture here so much to choice from stylish stock also very clean store this is best in the home mega mall Auburn will be back for surest
1 comment
Customer Care K.Koala Living
Hi Yasmaine,
Thank you for taking the time to leave some great feedback about our products and showroom - we hope to see you again soon!... Read more
Best wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Koala Living Showrooms NSW, Auburn Primewest Megamall compares to other Furniture Shops
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I love this store they have everything you need, and there Costumer service is so friendly.
Great location was very easy to find customer services was ver friendly and they knew how to navigate and show me everything in the store and were able to help me choose the right colours and materials
1 comment
Customer Care K.Koala Living
Hi Narmeen,
We're so glad to hear that you liked our store! We strive to offer a wide variety of attractive products and our friendly staff members just love to help our customers so your feedback me... Read more
ans a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Best customer service
We have received very friendly and professional service from koala living Auburn. Very easy to deal with. Their manager is very professional and honest. Helped us with our purchase and delivery.
1 comment
Customer Care K.Koala Living
Hi Lanka,
We're so glad to hear that you liked our store! Our friendly staff members just love to help our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
Unfriendly staff
I got a message your order ready for pickup after a month of waiting. And i when I reached store still 1 item was not available. Instead of calling before hand staff on counter was so rude. Off course i was furious to hear about missing product explain me the reason and stop arguing. Train your staff to behave
1 comment
Customer Care K.Koala Living
Hi Sam,
We are sorry that the clock you were waiting for was out of stock when you went to collect your items, we are happy to rectify this by delivering the item free of charge upon arrival so that ... Read more
Similar opinion? Write a review on ieatwords.com.au!
Mirna haddad
- 2 reviews
Amazing
Amazing service and products im constantly shopping in this store and always amazes me i always travel to this store simply because there products are super unique and always happy
1 comment
Customer Care K.Koala Living
Hi Mirna,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of unique products and and our friendly staff members just love to help our customers so y... Read more
our feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
DavidSydney, NSW
Auburn store is great!!!
Really appreciate the kind salesperson who was very caring and supportive with our purchases. They were very understanding and patient with us. Would have no hesitation in recommending this store.
1 comment
Customer Care K.Koala Living
Hi David,
We're so glad to hear that you had a good experience shopping with us! Our friendly staff members just love to help our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
Best customer service at Auburn store
We recently purchased our dinning tables and chairs from koala living Auburn and received extremely best customer service by Auburn staff. Their managers helped us a lot with time-frame and delivery date. Highly recommended.
1 comment
Customer Care K.Koala Living
Hi David,
We're so glad to hear that you liked our store! Our friendly staff members just love to help our customers so your feedback means a lot to us. We're sure that your new dining table and chai... Read more
rs will look beautiful in your home and we look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
Find out how Koala Living Showrooms NSW, Auburn Primewest Megamall compares to other Furniture Shops
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Awesome
Good customer service and friendly staff. Good range of items with good quality. Bought several items for their auburn store. Design is unique and delivery timeframe was accurate as mentioned.
1 comment
Customer Care K.Koala Living
Hi Akram,
We're so glad to hear that you had a good experience shopping with us! We strive to offer a wide variety of unique furniture and our friendly staff members just love to help our customers s... Read more
o your feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
This was good
Very happy with the service and price. The store was easy to navigae and find products that were suitable to our needs. The products were easy to assemble by ourself
1 comment
Customer Care K.Koala Living
Hi Ali,
We're so pleased to hear that you liked our store! We strive to offer a wide variety of unique items at affordable prices and our friendly staff members just love to look after our customers ... Read more
so your feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
ThusajineSydney, NSW
Love the product and excellent customer service
We bought chair.., very happy with the chair. All the product in the shops are very modern. Love shopping at koala Auburn and the staffs are very friendly and helpful
1 comment
Customer Care K.Koala Living
Hi Thusajine,
We're so pleased to hear that you liked our Auburn store! We strive to offer a wide variety of modern items and our friendly staff members just love to look after our customers so your ... Read more
feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
HopeSydney, NSW
- 6 reviews
- 2 likes
Exceptional customer service
Great customer service by the staff especially Rose she was very patient with me as I am very picky. The store ticks all boxes from Excellent customer service, beautiful furniture,great prices and atmosphere no pressure from sales team. Thank you
1 comment
Customer Care K.Koala Living
Hi Hope,
That's our pleasure. We're so glad to hear that you had a good experience in our store. We strive to offer a wide range of beautiful products and our friendly staff members just love to help... Read more
our customers so your feedback is greatly appreciated. Thank you for taking the time to review our store!Similar opinion? Write a review on ieatwords.com.au!
john l.Sydney, NSW
Good service with best design
Purchased several items from koala living at auburn and recently got them delivered to my house and i'm very happy with quality and customer service they have offered. Highly recommended.
1 comment
Customer Care K.Koala Living
Hi John,
We're so glad to hear that you had a good shopping experience at our Auburn store! We strive to offer great customer service and high quality products so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
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4.9(118)Dalya kingSydney, NSW
Koala living is the store I can’t live without. the old days customer service I received by Hassan and Hossine
I visited koala living last year as my husband and I building our future house. We decided to buy everything new as well. My first visit I bought the amazing dinning chairs and I was served by amazing person Hassan not only he provide me with old days customer service but also looked after me with the deal on my dinning 8 chairs and delivery service with every details. I was just amazed with his service. I have never received service like Hassan since 2004. Everything has changed since the technology took over this world. No more a good custome...Read more
r service has left anymore but Hassan’s service proved me wrong. Hassan and Hossein both an amazing people to make business with. Guys please keep up with old days customer service. I bought everything from koala living only because of the amazing services I received from amazing people. Well done. I’m great full guys. Thank you both. Dalya & Ray1 comment
Customer Care K.Koala Living
Hi Dalya & Ray,
We're so glad to hear that you had a good shopping experience with us! We endeavour to offer great customer service so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Koala Living Showrooms NSW, Auburn Primewest Megamall compares to other Furniture Shops
Know better, choose better.
Avantika A.Sydney, NSW
- 2 reviews
Great designs, quality and customer service.
We first visited the Koala Living in Auburn Prime West Mall and was surprised to see designer collection they have. All of their items were unique and we ended buying all our house decor from their store.
We were assisted by Ahmed, the store manager and he has great ideas and flexible towards our needs.
Since then we have been recommending Koala Living to all our friends and certainly, it has become our favorite store.
We will keep visiting in the future.
Thank You
Avantika.
1 comment
Customer Care K.Koala Living
Hi Avantika,
We're so glad to hear that you had a good shopping experience with us! We endeavour to offer a wide range of unique products and to look after our customers so your feedback means a lot... Read more
to us. Thank you for taking the time to leave us a review, it's greatly appreciated. We look forward to seeing you, and your friends in store again soon!Similar opinion? Write a review on ieatwords.com.au!
KanchanSydney, NSW
High-quality product and excellent customer service
I am very satisfied with the quality of the product of Koala Living. I had good experience of customer service with Koala Living Aurbun. My all of the items of furniture are from that shop and I have no complaint as they take instant action against and dissatisfaction.
1 comment
Customer Care K.Koala Living
Hi Kanchan,
We're so glad to hear that you had a pleasant experience at our Auburn store! Our friendly staff members just love to assist our customers so your feedback means a lot to us. We look forward to seeing you in store again soon! ... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
Gaurang GahoiSydney, NSW
We keep revisiting shop as it has great collection, excellent service by Hassan and his team and it is quality products.
Very satisfied with all purchase we made so far and very easy to find this place. Range of product is quite good too and it has great quality style variations to.
1 comment
Customer Care K.Koala Living
Hi Gaurang,
We're so glad to hear that you had a good shopping experience with us! We strive to offer a wide range of stylish products and to display them well so your feedback means a lot to us. We look forward to seeing you in store again soon. ... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
ManothSydney Surrounds, NSW
- 3 reviews
- 2 likes
Tasteful, Stylish, Eclectic
My wife and I have worked through a major home renovation and needed a raft of new furnishings to complete a total style makeover. We discovered Koala Living and now we can't stay away. We've purchased mirrors, wall decorations, chairs and sideboard art from the Auburn store and nothing has disappointed. The service has been 1st class throughout and we've become huge fans of their eclectic range. We can't recommend the operators of this outlet highly enough. Tasteful, stylish, and polite efficient service. Very satisfied!
1 comment
Customer Care K.Koala Living
Hi Manoth,
Thank you for reviewing us! Your home looks absolutely exquisite if we do say so ourselves. We're so glad to hear that you had a good experience at our store, and that you were able to fi... Read more
nd furnishings for your style makeover. We put a lot of effort into providing stylish designs and good customer service so your feedback means a lot to us! We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Sorry, there are no questions about Koala Living Showrooms NSW, Auburn Primewest Megamall but you can read 4 questions about Koala Living.
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4.9(118)| Mon | 9:00 AM - 5:30 PM |
|---|---|
| Tue | 9:00 AM - 5:30 PM |
| Wed | 9:00 AM - 5:30 PM |
| Thu | 9:00 AM - 5:30 PM |
| Fri | 9:00 AM - 5:30 PM |
| Sat | 9:00 AM - 5:30 PM |
| Sun | 10:00 AM - 5:00 PM |
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4.8(349)
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Customer Care K.Koala Living
Hi Liz,
We apologise for your frustration. We'd like to clarify that our Auburn Store did contact you and you did not respond to our last Facebook message, instead you chose to post a review. Like m... Read more
any other retail brands, we are still experiencing delays in our shipments due to the global pandemic. If you have any further queries or concerns please email [email protected].