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Reviews

(9,582)
(1,604)
(190)
(165)
(602)
  • Product Quality
    4.5 (1,551)
  • Return Claim MadeYes (86) · No (1,591)
  • Warranty Claim MadeYes (71) · No (1,600)
  • Product Appearance As advertised (90%) · Not as advertised (10%)
  • Shipping
    4.2 (254)
  • Customer Service
    4.6 (978)

Reviewer Photos & Videos

  • More

Juno study furniture

published

Bought desk and two book shelves based on previous experience and great quality and backup service from staff to finish. The furniture was a breeze to put together and when finished was very solid

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah
See all answers

dani

daniSouth East Queensland, QLD

Excellent products

published

I love the items i buy, they are easy to assemble & i enjoy putting it together.
the customer service is excellent & very warming so thank you so much.
i brought everything from the store except my bed

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers

The reviewer stated that an incentive was offered for this review

T tam

T tamPerth, WA

  • 2 reviews

New bedroom suite

published

Got myself a new bedroom suite which is being delivered this week. Cannot wait. This set was so well priced! Happy to post photos when it’s all set up. Thanks

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationOsborne park
See all answers
BBBB

BBBBGreater Melbourne (Metropolitan), VIC

Amazing Customer Service!

published

Great customer service by the team at Preston everyone was friendly and provided service with a smile. Henry was amazing to deal with and I would highly recommend this store! I purchased some stools and Frankie chairs that were super easy to assemble as well. Well done Preston team!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers

JessicaCasey

JessicaCaseyHunter Region, NSW

Fantastic Experiance & Staff

published

Easy to find things in the store, great range of products available. Generous amount of quality products to choose from with easy ensemble products. Overall experience was very pleasurable will defiantly continue to shop with my local fantastic store. Thanks to the amazing service of (Debb) :)

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRutherford NSW
See all answers

Happy Customer

Happy CustomerSydney Surrounds, NSW

So happy with my purchases

published

I Love my new dining suite i can not wait for my lounge to arrive I have updated and my house looks so modern now at a minimum piece...
I did check other store and fantastic furniture had exactly what I was looking for.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationTuggerah
See all answers

The reviewer stated that an incentive was offered for this review


Jai

JaiNorth Western Region, NSW

The store is great

published

Display is good with friendly staff.
Product range is good, can compare prices side by side.designs are good. Value for money. Good for new house owners to start with. Kids products are good

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDubbo
See all answers

Hayley

HayleyGreater Melbourne (Outer), VIC

Great Stool

published

I looked online to find a stool I thought would suit the look I was after at home. I was able to go in store and choose the stool I wanted and take it home to see how it looked. I was able to return the stool and try others if it didn't suit

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMornington
See all answers

Great place to buy

published

Very good place to buy new furniture or to get a new mattress...im happy with the service i got and will definetly be going back for more ..love fantastic furniture

Product Quality
Customer Service

The reviewer stated that an incentive was offered for this review

Rosemarie

RosemarieMid North Coast, NSW

Brilliant and fairly priced

published

Affordable, great service online or in store. I have always found the furniture long lasting as I’ve still got my lounge which I have owned for 18years from Fantastic Furniture! Also I just purchased x2 Double beds and mattresses for my sons.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

The reviewer stated that an incentive was offered for this review


Eddie C.

Eddie C.Greater Melbourne (Outer), VIC

Excellent service

published

Excellent service from your Thomastown crew the warehouse staff in particular were helpful and the product was great quality and valued for money. The instructions on how to build were somewhat confusing but was achieved. Thanks for a great experience

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

1 door pantry

1 door pantryGreater Melbourne (Outer), VIC

Pantry

published

Great pantry and great price easy assembly and great idea for people who don’t have a pantry or need to fit in to a small space this a great idea.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Stacey

StaceyPerth, WA

  • 3 reviews

Great rug

published

The rug fits perfect beautiful colour and look great and very nice to walk on and looks really nice in our room very please with our purchase thank you fantastic

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Definitely part of my 3 top online experiences this decade.

published

Quick no fuss navigation on site. Prompt reply. Easy to use checkout. Overall customer service was awesome. Products inexpensive but look very good quality. Arranging delivery was so easy thanks to efficiency of staff.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Live the life of beeing fantastic

published

The shoping was easy if i couldn't find Daniel was there to show me where to find it, a good range of furniture, good quality and easy to asemble the flat pack

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationLismore
See all answers
Selma

SelmaSydney, NSW

Affordable price, lots of products in one shop you don't have to mucking around

published

Easy to find store all over to Sydney and plenty of parking front of the door
Good product multiple option for design and patterns
Easy assemble instruction

Save your time and money

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationChulora
See all answers

The reviewer stated that an incentive was offered for this review


Ellyse C.

Ellyse C.Murrumbidgee Region, NSW

Good price and style

published

Many products from this store are in my house. Affordable and stylish. Easy to build. Easy to find way around the store. Something for everyone big and small. Will come again

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGriffith
See all answers

The reviewer stated that an incentive was offered for this review


Nima

NimaMurrumbidgee Region, NSW

reliable store for the furniture

published

high quality customer service. Staffs were kind and helpful. Furniture price was perfect in addition to a free delivery option as we ordered in Australia day. Assembly of the product was very easy and we were guided at store how to do it home. Thanks again.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWagga Wagga
See all answers

Irene and John

Irene and JohnCentral Queensland, QLD

Fantastic Furniture is the best

published

As I said before the help from Sheena the Sales assistant was nothing but the best her help in choosing what we wanted was the best, The amount of stock to chose from was the tops;, The quality was first class, As I am no spring chicken I had great help from my neighbor who was once a kitchen fitter,

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMackay Q.L.D.
See all answers

The reviewer stated that an incentive was offered for this review


Louise D.

Louise D.Metropolitan Adelaide, SA

Great value and service

published

Was very happy with the range and price of the furniture. The customer service was exceptional. Everything was made very easy, from selecting fabrics to organising delivery. Will certainly be back.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMumbo Para
See all answers

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Questions & Answers

Linda

Lindaasked

I'm trying to contact the Windsor store on 07 33571142 but can't get through.
Is the phone out of order?
Is there another number I can call?
Many thanks,
Linda Dempster.

2 answers
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there Linda, I am very sorry to hear you haven't been able to reach our Windsor store. Please contact us via our website with your details and we can arrange a call back for you. Kind regards Ryan and the Fantastic team

Linda
Linda

Thank you, Ryan. Luckily, the phone line was working the next morning so I managed to speak to the staff.


Pauline S.

Pauline S.asked

HI - We bought two Jazz two seater lounges at the weekend - took black Stubbs off bottom to add legs - but Stubbs come with standard screws and legs come with wide bolts with blunt end - do I have to drill the holes and since I am now in orange and lounge is in Sydney, can you tell me what size drill bit I will need to take back next weekend please to get the legs on

No answers

Marriette

Marrietteasked

How to attach wooden legs to jazz couch. The holes are too small. No instructions booklet received.

4 answers
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Marriette, I am sorry for the inconvenience caused. If you remove the black stubs in place of the legs you should be able to easily screw the legs into place. If you are experiencing further issues please feel free to contact your nearest store by phone. Kind regards Nick and the Fantastic team.

Jeannie C.
Jeannie C.

In the case of my 2 seater Jazz couch, you actually don't need to remove the black stubs. If you look a little further down from the black stub towards the middle of the couch, you may see a tiny hole in the base fabric (or feel around for a hole). This is where you are meant to screw the legs in.

Pauline S.
Pauline S.

ahhh - Thank you - I will have a look


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