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Reviews

4.7

160 reviews
5
(131)
4
(20)
3
(1)
2
(3)
1
(5)
  • Product Quality
    4.8 (24)
  • Return Claim MadeYes (2) · No (24)
  • Warranty Claim MadeYes (1) · No (25)
  • Product Appearance As advertised (83%) · Not as advertised (17%)
  • Customer Service
    4.9 (24)
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Shelly

ShellySydney Surrounds, NSW

  • 2 reviews

Love It

published

My house is full of Fantastic Furniture. Anything I want, I find there. They are so easy and friendly to deal with. Always helpful when asking questions.
Even back dock guys are friendly :)



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah NSW
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Aj T.

Aj T.Hunter Region, NSW

Fantastic service

published

Pretty satisfied with how the staff were able to assist me and guide me throughout my visit to the Tuggerah store. The guy there was really helpful in making my decisions easier so I could get the best value on furniture

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah, NSW
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Easy builder

Easy builderSydney Surrounds, NSW

Great price and fantastic staff.

published

I needed a tall boy for my daughter's room, we looked online at Bunnings, Knotts Pine and fantastic furniture.
I chose Fantastic Furniture due to the price, the tall boy was on display so I could touch it, which is important to me when I'm spending a couple of hundred dollars on furniture. The tall boy was in stock so I could take it home straight away!
It took 2 people about an hour to assemble it, we read the instructions and successfully built a beautiful piece of furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah NSW
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! Thank you so much for deciding to shop with us. We are always glad to hear that the tallboy was in stock and that it was easy to assemble! We hope to see you in our Tuggerah store again in the future! Regards Nick and the Fantastic Team.

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Very helpful and everything in stock ready to go

published

Store a bit cluttered but eventually found just what I needed and it was in stock and ready for pickup within ten minutes despite buying it twenty minutes before closing

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Turvey, thank you for choosing to shop with us in Tuggerah. We do apologise for the clutter, but we hope to see you in store again in the future! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

Karen m

Karen mSydney Surrounds, NSW

Great store and great service

published

Went In store to look at products to redo my home. Found exactly what I was looking for. Staff were friendly, layout was great, service was great. I’m very happy with my purchases

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Sarah-Joe W.

Sarah-Joe W.Sydney Surrounds, NSW

Toddler bed

published

Staff member Sue was very helpful when searching for a toddler bed. Product knowledge was great. Overall, I am very happy with the service and product available.
We are still waiting on product arrival however assembly looks quite easy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationTuggerah, NSW
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Juno study furniture

published

Bought desk and two book shelves based on previous experience and great quality and backup service from staff to finish. The furniture was a breeze to put together and when finished was very solid

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah
See all answers
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
John
John

Will be back cheers

Happy Customer

Happy CustomerSydney Surrounds, NSW

So happy with my purchases

published

I Love my new dining suite i can not wait for my lounge to arrive I have updated and my house looks so modern now at a minimum piece...
I did check other store and fantastic furniture had exactly what I was looking for.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationTuggerah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Belinda Brown

Belinda BrownSydney Surrounds, NSW

Happy customer

published

Was pressed for time, new what I wanted, lady heard me and the purchase was fast and easy. She was such a happy lady witch made it a lovely quick shopping experience, love that I can pay and pick up as fast as I want. Bed was value for money and my teenagers put it to tether with out fighting so must of been great to assemble and easy to follow instructions. Love how a pice of furniture can change a room, happy kids=happy mum

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Perfection!!

published

Friendly staff, great layout and quality of product. I would recommend anyone to buy from Fantastic Furniture. The website is easy to navigate and staff know their products and where to locate them.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBennett's Green
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Shaz, thanks so much for shopping with us and taking the time to share your thoughts. We are glad to hear that you are happy with the products, and we hope to see you back again soon! Regards Nick and the Fantastic team.

Perfect solution mattress in a box

published

Perfect solution mattress in a box great guest solution and a happy customer. Nice helpfull staff had what I wanted in stock. Easy parking not too busy shop nice and clean

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTuggerah nsw
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Adri, thank you for shopping with us in Tuggerah. We're so glad that the team were so helpful and that you are happy with your new mattress. We hope to see you back again in the future! Regards Nick and the Fantastic team.

Great Store, Great Staff

published

My in store customer service today has been most impressive with my case being a little complicated. The staff know their stuff and nothing is too much trouble. Really impressed.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFantastic Furniture Tuggerah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! It is great to hear that the staff were so helpful and knowledgeable. We are so thankful that you chose to shop with us in Tuggerah, and we hope to see you back again in the near future. Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review

Mrs C Evans

Mrs C EvansSydney Surrounds, NSW

Just what I needed!

published

We picked up an order and decided it wouldn't do the job we needed so we took it back for a complete change and there was no issue with the staff and the product was in stock so better again. We were completely satisfied.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Ray H

Ray HSydney Surrounds, NSW

  • 3 reviews

Awesome value. Easy set up.

published

Staff were very helpful and very happy. Products were varied and great value for money. Bought some bar stools cheap and a book case which was an ease to assemble.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFantastic Furniture, Tuggerah.
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Ray H, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

krysissohappy

krysissohappySydney Surrounds, NSW

Toronto bookcase is back!!

published

After purchasing a Toronto entertainment unit early 2018, I was disappointed to learn that the matching bookcase had been deleted. Last week, we visited Fantastic Furniture at Tuggerah to look at other pieces to complete the "look" at home. SO excited to be told that the bookcase had been put back on the current range!! We then purchased a coffee table, side table, and bookcase. Will be purchasing the 9 pc extendable dining suite early next year, after painting our house, and putting down new flooring.
Will look amazing once completed.

Thanks Fantastic Furniture

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFantastic Furniture Tuggerah NSW
See all answers
3 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
krysissohappy
krysissohappy

Thanks Ryan!
I would like to complement Chelsea on her "Fantastic" customer service and assistance too.
Would you kindly pass on our thanks to her.

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi krysissohappy, I will be sure to pass your kind words along! Thanks very much. Kind regards Ryan and the Fantastic team

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Melissa S.

Melissa S.Sydney Surrounds, NSW

handy location

published

Disappointed they no longer put furniture together before delivery have to use an outside source. Why does everything have to be flat packed not all off us can put together something from confusing or minimal instructions.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Suujoy

SuujoyGorokan

A great shopping experience

published

Smiling staff always lead me into this store It’s affordable and really excellent quality for the price.
You can furnish your whole house at this one stop shop.
The only drawback is most of it comes in flat packs.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Suujoy, thank you very much for choosing to shop with us in Tuggerah and taking the time to share your experiences. We hope to serve you again in the future. Regards Ryan and the Fantastic team

Janet Sharp

Janet Sharp

  • 2 reviews

Excellent staff

published

Staff assistance in selecting the correct product for my needs, item was in stock and the item was promptly and carefully placed in to our vehicle.
The packaging was excellent and the assembly instructions easy to understand.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationTuggerah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Janet, thank you so much for shopping with us in Tuggerah. We are thrilled to hear about your experience, and we would love to see you back again in the future! Regards Nick and the Fantastic team.

Robyn

RobynSydney Surrounds, NSW

  • 3 reviews

Delivery time

published

Sales person said delivery would be 2 weeks, now in 3rd week and they still can't tell me when delivery will be. I won't ever use their delivery device again.

September 4th 2022 Update: Faulty product & very bad delivery time span

My Evans lounge was faulty & they tried to cover up. After 2 weeks replacement delivery was booked for morning between 7am to midday, they call on the delivery day at 9.20am & now can't deliver unto 12.30pm till 2.30pm. Never again!

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Brilliant

published

Easily navigated the store to find what I wanted. Although staff were very busy they spoke to me straight away. Got the help I needed with a smile. Awesome service!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah Nsw
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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