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Reviews

4.6

3,764 reviews
5
(2,983)
4
(541)
3
(63)
2
(31)
1
(146)
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TD

TDSydney, NSW

Great product and service

published

The store was very clean. Lots of room to navigate. A vast variety of beds displayed. Very happy with the bed we purchased. It was comfy and easy to assemble.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrossroads
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Always a pleasure!

published

Upon entering the store, staff are always friendly and willing to help. Their is always a good variety available to tick all your boxes and very affordable as well. I have never had to wait on stock to arrive and always able to pick up the same day when purchasing online.
There furniture is quite easy to assemble an easy to read instructions.

Even with there store having hundreds of furniture pieces on display there floor room does not feel over crowed and very easy to navigate around.

Definitely recommend to anyone that’s on a budget or not. Their furniture is very appealing and durable.



Customer Service
Product Quality
Product Appearance As advertised
Store LocationDubbo, NSW
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Ana

AnaSydney, NSW

Great quality and affordable

published

The Prospect store is excellent all round. The staff are wonderful and the floors are easy to navigate without too much clutter around. We purchased a fair few items from the Kingston range, excellent price without compromising on quality. Can't recommend it enough, we love it.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationProspect NSW
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Debbie M.

Debbie M.Illawarra, NSW

Friendly Staff

published

Store was clean and easy to move about, plenty of choices on products. The staff there are all happy and ready to help you, very friendly. I'm very happy with my purchase of our new lounge, would highly recommend

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarrawong NSW
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Fabulous experience

published

was very easy to navigate and found everything I wanted.
The range is good and I love everything I brought.
I have not received my items as yet as they are being delivered but the cupboards I brought where quiet easy to put together.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDubbo New South Wales
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nice range great customer service

published

great customer service and good product range
Good prices
decent quality products
Have purchased before and will do again

great customer service and good product range
Good prices
decent quality products
Have purchased before and will do again

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Jessica

JessicaMid North Coast, NSW

Bad service

published

We went to the store because of the good deals and we used to be regular customers, but after today’s experience with poor service I won’t go back, very unpleasant experience

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCoffs Harbour
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1 comment
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Matt C.

Matt C.Sydney, NSW

Fantastic service

published

Fantastic service by a lady with a great personality even though we came in 10 minutes before closing.
She knew her stuff and saved us time and money.
I would recommend this store to all.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrossroads
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Matt, thanks so much for shopping with us in Casula! We are so glad to hear about the service received so close to closing, and we hope to see you back again soon! Regards Nick and the Fantastic Team.

Marnie Coates

Marnie CoatesHunter Region, NSW

  • 2 reviews

Great sales team

published

The team at Fantastic Furniture Port Macquarie were so lovely and helpful. Even though they knew I was from out of town and wouldn't be purchasing from them, they took the time to go through all of my options with me.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPort Macquarie and Bennets Green
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1 comment
Fantastic Furniture
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Daniel G.

Daniel G.Sydney, NSW

Excellent service from friendly staff

published

Found what I was looking for easily
Range of sofa beds could have been better but the Down Towner was exactly what I was looking for and I could choose from a large range of colours and fabrics
Super friendly and helpful staff
100% recommendation

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle hill nsw
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Daniel G, we are so pleased to hear you found just what you were after! Thank you very much for your kind words about our team in-store and fabric range, we hope to see you again. Kind regards Ryan and the Fantastic team

Brian M.

Brian M.

  • 2 reviews

A Beautiful unit of furniture

published

Purchased a Fantastic Furniture Ohio three shelf free standing unit. This is a beautiful, simple and modern design. Consists of three oak shelves supported by two heavy, bevelled glass sides. The result is a first class and very presentable piece of furniture. I use it to mount my turntable on top shelf, the radio on the middle shelf and my vinyl records on the bottom shelf (standing vertically for ease of selection) Thiis unit is very reasonably priced and fantastic value. Highly recommended .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFantastic Furniture, Tuggerah
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Brian M, We are happy to hear you have found the perfect bookcase for your needs! We are happy to hear you like the Ohio bookcase and we really appreciate your recommendation! We hope to see you again. Kind regards Ryan and the Fantastic team

Leesa-rae

Leesa-raeMid North Coast, NSW

Exceptional customer service

published

The products were the right fit, colour match and price. The staff gave great advice for alternatives when availability within my time frame was a problem. The products were assembled on time for pick up. I was treated with respect and care. Excellent experience and outcome all round.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPort Macquarie NSW
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1 comment
Fantastic Furniture
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Michelle

MichelleSydney Surrounds, NSW

Excellent Customer Service

published

We were able to find exactly what we were looking for. The range the store has was great giving a lot of variety and choice. The dinning table and chairs we purchased are of good quality and the staff were extremely helpful, professional and friendly

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah NSW
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Michelle, thanks so much for choosing to shop with us! We are delighted to hear you are enjoying the ease of shopping online! We look forward to serving you again soon. Regards Jivani and the Fantastic team

Linda

LindaSydney, NSW

Home office makeover

published

Bought a Laze Futon for home office makeover, stylish affordable futon just what we were looking for, futon came boxed and all we had to do was screw on the legs. Done !

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationProspect out of stock and then Auburn, purchase and picked up
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Linda, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Jivani and the Fantastic team

Jessica A

Jessica AHunter Region, NSW

Very satisfied, great customer service and great products!

published

Very satisfied with the service at fantastic furniture Rutherford, Jennifer was very helpful in store when deciding what furniture package to buy she was also very understanding when adding or changing items to suit our home she also organised delivery for everything
We will definitely be back for future purchases

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRutherford, NSW
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jessica, thanks so much for choosing to shop with us at Rutherford. We are so glad to hear that Jennifer was so helpful, and we look forward to seeing you back in store again in the future! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

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Sharona Katoa

Sharona KatoaSydney, NSW

  • 2 reviews

Love this rug!

published

Flynn Rug... amazing quality and nice and soft. Great colour and so easy to style. Awesome size and doesn’t fade. Recommend to all. I am going to buy another one for my upstairs lounge room.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCampbelltown
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sharona Katoa, We are happy to hear you found the perfect rug in-store! We love how this complements your space and we look forward to seeing you again. Kind regards Ryan and the Fantastic team

Sharon Biniaris

Sharon BiniarisSydney, NSW

Customer service.... best and informative

published

Went to Chullora branch to buy sofas found one not sure of the length and height if it all fit. Team member helped us to all the information we need. Went home and decide color of the sofas and bought it online.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationChullora
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Jennifer Jones

Jennifer JonesHunter Region, NSW

  • 4 reviews

Looking for chairs to match our dining table. Perfect

published

Wanted specific chairs to match a 8 seater dining table we own. Was recommended to shop at Fantastic as having our old chairs reupholstered was very expensive. ..Found what I was looking for, great price and wonderful service at Newcastle store. Would recommend Fantastic for people wanting to spend a certain amount of money..

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNewcastle NSW
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2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Jennifer Jones
Jennifer Jones

It was Michelle V who served me..

Do not look after there customers

published

I purchased a lounge set that broke the first time we sat on it. Had to get it repaired they said it would take 10 days but took nearly a month to receive back absolutely unprofessional and worst experience I have ever had with a purchase would not recommend this store to anyone I will not shop here again

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationNewcastle
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Finlay

FinlayNorthern Region, NSW

Missing part and poor service.

published

Product was missing an important part. Called day of purchase to have issue fixed. Was told the required part would be delivered from another store by the following day. Called following day to be told that the item still hadn’t even left the other store. Not impressed with the service at all.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTamworth Fantastic Furniture
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Questions & Answers

Gregory Jonathan R.

Gregory Jonathan R.asked

NSW, Warwick Farm

I am just wondering, is your Warwick Farm store still open due to the Coronavirus,and if so, what is your opening hours?Ir if you are not open, can you please help give me a idea on when you will be open?

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! We are still operating as per our normal hours of 9am-5:30pm Monday to Friday, 9am-5pm Saturday, and 10am-5pm Sunday. You can view these hours here: https://www.fantasticfurniture.com.au/store-finder/store/Warwick%20Farm?redirect=/store-finder?p=false&q=warwick%20farm Regards Nick and the Fantastic Team.

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