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Reviews

4.6

3,690 reviews
5
(2,921)
4
(535)
3
(62)
2
(30)
1
(142)
  • Product Quality
    4.5 (401)
  • Return Claim MadeYes (16) · No (402)
  • Warranty Claim MadeYes (21) · No (400)
  • Product Appearance As advertised (87%) · Not as advertised (13%)
  • Customer Service
    4.7 (403)
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Tiana

TianaCOFFS HARBOUR

  • 2 reviews

Juno at Lismore

published

Purchased 2 x Juno 3 drawers to use as a base for a desk. It was easy to assemble, only issue was the provided screws weren't the correct size to fit into some of the pre-drilled holes.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLismore NSW
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Tiana, thank you for choosing to shop with us. We are glad to hear about your experience, and we hope to see you in the Lismore store again soon! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

Excellent Staff & Products

published

The team was amazing in helping me order what I was looking for online. Came the next day and can pick up over several days. Very convenient. Love this store.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCoffs Harbour
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sienna, thank you for choosing to shop with us in Coffs Harbour. It is great to hear such positive feedback about our staff, and we hope to see you in store again in the future! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

Bella

BellaSydney, NSW

Extremely happy with product and value for money

published

Ease of shopping we exactly found what we were looking for .We were very happy with products available. In some areas needs improvement. Very satisfied product purchase a neutral grey colour n comfy mattress. Assembly ofmattress 50/50.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationProspect nsw
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Bella, thank you for choosing to shop at our Prospect store. We are so glad to hear about your experience and that you are happy with your new mattress. We hope to serve you again in the future! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

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Jake C

Jake CSydney, NSW

  • 2 reviews

Great value for money

published

Pleasantly pleased with my experience at the Penrith store, even amidst the covid19 situation, staff made do with the situation and it was an overall great experience. Would suggest the hindrance in having to go pick up the furniture from the warehouse in a seperate location was slightly annoying, but what can you do. It’s 8 minutes up the road so beggars can’t be choosers

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith, NSW
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jake! Thank you for shopping with us and taking the time to share your experience. We are glad to hear about the service received by the Penrith team, and we hope to serve you again in the future! Regards Nick and the Fantastic Team.

Great value

Great valueHunter Region, NSW

  • 3 reviews

Value for money

published

Shop layout is good .excellent range of products. Very satisfied with my purchase.
It did not need to be assembled it was a rug & Otoman & I am very happy with the purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNewcastle 2300
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! Thank you for choosing to shop with us in Newcastle. It is great to hear that the shop layout is good and that you like our range of products. We look forward to serving you again next time. Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

Raghu b.

Raghu b.Sydney, NSW

  • 2 reviews

Really Fantastic

published

Good designs, friendly staff and speedy delivery. I like the store for its collection of models and flexibility of payment methods. Staff are very friendly and they are ready to go above and beyond to feel you more than satisfied

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurwood NSW
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Raghu, thanks so much for choosing to shop with us in Burwood. We are so glad to hear about the service received, and we look forward to serving you again next time! Regards Nick and the Fantastic Team.

Jarrod

JarrodMurray Region, NSW

Just what we needed

published

We where very satisfied with the quality of our products and the quick pick up made it easy with the kids . the staff where very promt, polite and helpful we left feeling very satisfied

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlbury NSW
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jarrod, thank you so much for deciding to shop with us. We are so glad to hear that our Albury staff were so helpful and left you feeling satisfied. Hopefully we will see you back in store again soon! Regards Nick and the Fantastic Team.

Easy builder

Easy builderSydney Surrounds, NSW

Great price and fantastic staff.

published

I needed a tall boy for my daughter's room, we looked online at Bunnings, Knotts Pine and fantastic furniture.
I chose Fantastic Furniture due to the price, the tall boy was on display so I could touch it, which is important to me when I'm spending a couple of hundred dollars on furniture. The tall boy was in stock so I could take it home straight away!
It took 2 people about an hour to assemble it, we read the instructions and successfully built a beautiful piece of furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah NSW
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! Thank you so much for deciding to shop with us. We are always glad to hear that the tallboy was in stock and that it was easy to assemble! We hope to see you in our Tuggerah store again in the future! Regards Nick and the Fantastic Team.

Very helpful and everything in stock ready to go

published

Store a bit cluttered but eventually found just what I needed and it was in stock and ready for pickup within ten minutes despite buying it twenty minutes before closing

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah
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The reviewer stated that an incentive was offered for this review

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Quality at affordable price

published

We researched online to find a lounge for quite some time until we found the lounge we purchased. It was comfortable and looks great in our lounge room. The store was easy to find what we were looking for and the staff were very attentive.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers

The reviewer stated that an incentive was offered for this review

Diana Kamhiya

Diana KamhiyaIllawarra, NSW

the customer service very roud very bad service I don't recommended to anyone and the order been delya

published

the staff very roud and bad service and the order been delya for more I been told the service customer very very roud I was unhappy at all very bad staff

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationwarrawong
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The reviewer stated that an incentive was offered for this review

Mermaid69

Mermaid69Illawarra, NSW

  • 2 reviews

Be honest with your customers

published

Whilst happy with products, I was not happy when I had to ensemble Items especially when I asked did they come assembled and was told yes? misleading! And the young driver was not happy he had to put together recliners even if it was only two pieces.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarrawong
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Clint

ClintSydney, NSW

Amazing Products at low cost

published

Nice and easy from start to finish great products easy to assemble plenty of options and colours to choose from great staff very helpful and the prices are very affordable

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith NSW 2750
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Clint, thanks so much for choosing to shop with us in Penrith! We hope to serve you again in the future! Regards Nick and the Fantastic Team.

Lynn Mc

Lynn McSydney Surrounds, NSW

Mattresses

published

I can easily navigate the store, layout great, good online services, great product and priced reasonably, the staff are always lovely and helpful. I am a repeat customer, professional delivery service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith NSW
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lynn, thank you very much for shopping with us. It is great to hear that the Penrith staff are always so willing to help, and we hope to see you in store again in the future. Regards Nick and the Fantastic Team.

Excellent value for money

published

Service was pleasant, direct and courteous. Attendant was most helpful and delivered service in a timely fashion and with a smile. I recently purchased a chaise from this store and am impressed by it's quality and comfort.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park NSW
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi PhilD, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jivani and the Fantastic team

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Lisa

LisaSydney Surrounds, NSW

  • 2 reviews

Excellent Service

published

From start to finish, I had a great experience! I researched online and has a short list of items I was interested in. Staff were quick at sourcing what I needed and all items were available for delivery quicker than I anticipated. The mattress especially is such great quality and value for the price.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationProspect
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lisa, thank you for shopping with us! It's great to hear that the research paid off, and we are happy that the mattress is great quality as well. We hope to see you in our Prospect store again in the future. Regards Nick and the Fantastic Team.

Debbie

DebbieIllawarra, NSW

Best shopping experience

published

Always have what I want or need at a competitive price, great quality, smiling friendly staff, easy shopping and pick up, convenient location for me. Other people always ask ‘where did you get that?’!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNowra
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Debbie, thanks so much for shopping with us in Nowra. We are so happy to hear about your in-store experience, and we hope to see you back again soon! Regards Nick and the Fantastic Team.

Heather

HeatherNew South Wales

  • 2 reviews

Knowledgeable and friendly staff

published

Easy to find what I wanted and the staff explained my choices and options and quickly checked other available choices online. I asked a male friend to assemble the bookshelf and he did so easily and quickly while I sat back and drank a coffee!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNowra
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Heather, thanks so much for deciding to shop with us in Nowra. We are so glad to hear about your experience and hope you enjoyed your coffee! We hope to serve you again in the near future. Regards Nick and the Fantastic Team.

Love my cupboard!

published

I looked up what I wanted on the internet then went into the store and a lovely young lady assisted me with my purchase and she knew the stock levels available. Purchase was completed quickly and hassle free then pick up out the back was the same. I do recommend this store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTamworth
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Bernadette, thanks so much for shopping with us! We love to hear that your experience was hassle free, and we hope to see you in the Tamworth store again in the future. Regards Nick and the Fantastic Team.

Marilyn

MarilynHunter Region, NSW

Easy shopping experience

published

Every time I go to Fantastic Furniture I don’t leave disappointed. The staff let you browse for a while then offer their help. The purchases look great and I often get comments on how nice they look.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFantastic Furniture,Newcastle West
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Marilyn, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Jivani and the Fantastic team

Page 2 of 185
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Questions & Answers

Gregory Jonathan R.

Gregory Jonathan R.asked

NSW, Warwick Farm

I am just wondering, is your Warwick Farm store still open due to the Coronavirus,and if so, what is your opening hours?Ir if you are not open, can you please help give me a idea on when you will be open?

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! We are still operating as per our normal hours of 9am-5:30pm Monday to Friday, 9am-5pm Saturday, and 10am-5pm Sunday. You can view these hours here: https://www.fantasticfurniture.com.au/store-finder/store/Warwick%20Farm?redirect=/store-finder?p=false&q=warwick%20farm Regards Nick and the Fantastic Team.

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