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NadineIllawarra, NSW
- NSW, Warrawong
- Verified customer
Wonderful customer service
I recently purchased office equipment and I was extremely pleased with the helpful and friendly service from the staff. Nothing was a problem and any questions I had regarding my purchases she would investigate straight away. I personally believe that it is great value for money. The store was very clean and easy to move around. I wouldn't hesitate to go back again to the Warrawong Store.
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Diana KamhiyaIllawarra, NSW
the customer service very roud very bad service I don't recommended to anyone and the order been delya
the staff very roud and bad service and the order been delya for more I been told the service customer very very roud I was unhappy at all very bad staff
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The reviewer stated that an incentive was offered for this review
Mermaid69Illawarra, NSW
- 2 reviews
Be honest with your customers
Whilst happy with products, I was not happy when I had to ensemble Items especially when I asked did they come assembled and was told yes? misleading! And the young driver was not happy he had to put together recliners even if it was only two pieces.
1 comment
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Linda RIllawarra, NSW
- 2 reviews
- NSW, Warrawong
- Verified customer
Great value for money!
I purchased a queen bedroom suite from their range, I went in and knew what I wanted as this was the same bedroom suite I ordered previously for another room so, knew it was good quality and was extremely happy with it. The staff member Damian or Daimon (Can't remember exact spelling) was so helpful and appreciative of my business. I even went back to purchase 4 bar stools that were great value and quality because of the customer service I received. All staff were busy and from what I saw they were all very attentive to their customers
2 comments
Fantastic F.Fantastic Furniture
Hi Linda, thanks so much for shopping at our Warrawong store! We are so glad to hear about the service received and also that you are happy with the goods as well. We hope to see you in store again in the future! Regards Nick and the Fantastic Team.
For sure!
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happyIllawarra, NSW
- 2 reviews
Our one stop furniture shop
Easy to find things in the store, a good range and value for money. I have assembled items with no problem at all. Fantastic Furniture is the first shop my wife and i look at for furniture.
1 comment
Fantastic F.Fantastic Furniture
Hi there! Thanks so much for shopping with us in Warrawong. We hope to see you and your wife in store again soon! Regards Nick and the Fantastic Team.
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Karina revellIllawarra, NSW
- 2 reviews
Fantastic service
Jackie was fantastic and patient with me taking my time over 2 visits to make up my mind very informative, happy made my shopping experience stress free...the prices were also fantastic
1 comment
Fantastic F.Fantastic Furniture
Hi Karina, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We'll be sure to pass this wonderful feedback onto Jackie and the Warra... Read more
wong team! We hope to see you again in store in the future. Regards Jivani and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Julie CIllawarra, NSW
- 3 reviews
Fantastic Everything
I purchased a white metal queen size bed that I had seen online. It was excellent value for money and I am more than happy with the quality. The service I received was excellent and it was delivered the next day. It was easy to assemble with a brochure that explained the instructions for each step very explicitly with diagrams. The bed looks fabulous in my guest room. Thank you Fantastic.
1 comment
Fantastic F.Fantastic Furniture
Hi Julie, thank you for shopping with us in Warrawong. We are so glad to hear that you received such great service, and that the bed was so easy to assemble. We hope to see you back again in the near future. Regards Nick and the Fantastic Team.
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Quick efficient service
The stock in the Warrawong Store is easily accessible and there was a good lot of staff and so assistance was given straight away. Everything was well set out and it was clear where to head for the product we were looking for.
1 comment
Fantastic F.Fantastic Furniture
Hi Catherine, thanks so much for shopping with us in Warrawong. We are so glad to hear about this experience, and we hope to see you back again in the future! Regards Nick and the Fantastic team.
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The reviewer stated that an incentive was offered for this review
Katrina T.Illawarra, NSW
- 3 reviews
Fibreglass throughout furniture packaging
I had purchased multiple items to furnish a new unit & the packaging had loose fibreglass like materials all throughout the boxes. Before I had realised the packaging had fibreglass like materials throughout, I had got the materials on my clothing causing discomfort to various parts of my body, I had breathed in the materials whilst removing furniture items from the packaging causing discomfort in my throat, I have also got the materials in my eye & have had no choice but to seek medical advise due to bleeding on the eye from the materials. I c...Read more
urrently have fibreglass like materials throughout my home as a result. I understand that the products were made in China but this is absolutely unacceptable & should be rectified immediately to reduce risk of anyone else being caused harm. I am still seeking medical advise & have not had a final examination to understand if there has been permanent damages caused but notice that vision in my eye sight has blurred slightly. Extremely disappointed! I also suggest anyone that has experienced similar symptoms to make with the contact the accc, product safety Australia & myself if you need any advice!3 comments
Fantastic F.Fantastic Furniture
Hi Katrina, I am so sorry to hear about this. We would like to escalate the matter and look into this further. If you would be able to send your purchase and contact details to reviews@fantasticfurnit... Read more
ure.com.au we will address the situation right away. My sincere apologies for this. Regards Nick and the Fantastic team.Kindly nick,
I have sent an email providing the information as requested.... Read more
Regards, K. TaylorNick,
In stating escalating a matter, I understand that this solely means retrieving product packaging for testing and still continuing to sell the products that cause the issue?... Read more
Severely unimpressed by lack of professionalism. RegardsSimilar opinion? Write a review on ieatwords.com.au!
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AnnabellIllawarra, NSW
Great service!
Went in looking for specific item and within 10 mins Jennifer had helped us with advice and we got what we needed. Helped to bring it out to the car.
1 comment
Fantastic F.Fantastic Furniture
Hi Annabell, thank you so much for shopping with us. It is great to hear that Jennifer from our Warrawong store was so helpful, and we hope to see you back again soon! Regards Nick and the Fantastic team.
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Matty L.Illawarra, NSW
Best quality for price you'll find in Australia hands down!
Everything was extremely easy to find in store
Great range and the best Prices you'll find in Australia..
And assembly took about 15 - 20 minutes
I would recommend Fantastic Furniture to absolutely anyone
1 comment
Fantastic F.Fantastic Furniture
Hi Matty L., thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. W... Read more
e hope to see you back soon! Regards Ryan and the Fantastic TeamSimilar opinion? Write a review on ieatwords.com.au!
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Shelley P.Illawarra, NSW
fantastic service
walked in easy to find the area. Not a huge range to choose from but totally satisfied. Assembly was easy. Male staff so helpful and friendly, overall very happy with our purchase of our display cabinet.
1 comment
Fantastic F.Fantastic Furniture
Hi Shelley, thank you for sharing your in-store experience online! it is great to hear you are enjoying our range and we hope to see you again soon. Kind regards Ryan and the Fantastic team
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The reviewer stated that an incentive was offered for this review
barry hallIllawarra, NSW
excellent for storage and showcasing items
great store to navigate and fantastic range quality of the item purchased was excellent, not able to assemble myself but got someone someone to do it for me for a very reasonable cost
1 comment
Fantastic F.Fantastic Furniture
Hi Barry, thanks so much for shopping with us in Warrawong. We are so happy to hear that you are satisfied with the store and the product you purchased. Hopefully we will see you in store again in the future! Regards Nick and the Fantastic team.
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AshleighIllawarra, NSW
- 2 reviews
Value for money, exactly what I wanted!
We were previously given the Havana TV unit and decided to buy the coffee table to match. We also purchased a new rug to go with it and it has completely changed our living room, I love it, and cant wait to come back and buy the buffet setting for our front foyer as well. We were also able to buy a coffee table that had been damaged in assembly (I assume) but knowing we could fix it, were able to purchase it at nearly 50% off. Amazing value!! Thank you Fantastic.
1 comment
Fantastic F.Fantastic Furniture
Hi Ashleigh, thanks so much for shopping with us in Warrawong. We are thrilled to hear that you are so happy with your purchase, and we hope to see you back again in the near future. Regards Nick and the Fantastic team.
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VikkiIllawarra, NSW
This is perfect can’t live without it
I was very impressed with my customer service the sales assistant Chrissy from the Warrawong store was very helpful and had bubbly personality she climb the ladder three times for me to get the actual canvas pictures I was looking at to buy. Even the men in the warehouse were very helpful and friendly no problems at all. Thank you Chrissy you were fantastic your an assist to the store
(Warrawong ).
1 comment
Fantastic F.Fantastic Furniture
Hi Vikki, thank you for shopping with us and taking the time to tell us about your experience. We really appreciate it! It is wonderful to hear that you were happy with assistance you received from Ch... Read more
rissy and the team! We hope to serve you again in the future. Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Fantastic Furniture NSW, Warrawong compares to other Furniture Shops
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Great service
Chris at warrawong was great, very patient with our decision changing and working out our finances. She acknowledged our two boys who were bored. She is a credit to Fantastic!
1 comment
Fantastic F.Fantastic Furniture
Hi Jeanne, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with Chris in-store! We hope to serve you... Read more
again in the future! Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
LisaSydney, NSW
- 15 reviews
Cheerful staff
Very easy to navigate within this store.. i was satisfied with the range of products available :)
Very easy to assemble furniture
Friendly staff to assist with all of our questions!!
1 comment
Fantastic F.Fantastic Furniture
Hi Lisa, thanks very much for taking the time to share your experience with us! It is wonderful to hear our team were friendly and helpful and we look forward to your next visit. Kind regards Ryan and the Fantastic team
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eee
- 2 reviews
Disappointing
I bought a desk and assembled it with a family member. The whole process was difficult and annoying to put together. When it was finally done, the bolts inside the desk broke after three days. I had to take the desk back to the store and exchange it for a new one. When I went to check out at the register, I was left waiting for a staff member for 15 minutes. That was fine because I knew they were busy (it was around lunch time as well) but none of the staff even acknowledged me standing there, despite the fact that they would walk over with other customers. A simple hello would have sufficed, and I would have been more than happy to wait. Overall I wouldn’t recommend. You get what you pay for unfortunately.
1 comment
Fantastic F.Fantastic Furniture
Hi eee, I am very sorry to hear about the experience you have had with us to date and sincerely apologise for the inconvenience caused. If you are still having difficulty with your desk, please send m... Read more
e an email to [email protected] with your sales order number and contact details so we can assist. Kind regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
KathyIllawarra, NSW
Great range and value
3rd time buying a couch from here, great store and great value products, very good customer service. The couches ive bought here in the past have lasted many years and still look great.
1 comment
Fantastic F.Fantastic Furniture
Hi Kathy, thank you continuing to shop with us, we really appreciate it! It is wonderful to hear you are still enjoying your couches and received wonderful customer service. We look forward to seeing ... Read more
you again soon. Kind regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
RobIllawarra, NSW
- 2 reviews
Great Value
Friendly service, really good prices, easy delivery, and assembly was a breeze. Recently purchased in store and found everything you want when you are buying furniture. Would definitely buy here again.
1 comment
Fantastic F.Fantastic Furniture
Hi Rob, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team
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Fantastic F.Fantastic Furniture
Hi there, thank you for choosing to shop with us in Warrawong. I am very sorry that you were told the incorrect information about assembly. We try to keep most of the assembly information on our websi... Read more
te, and if there is anything you would like to add or discuss further, please do not hesitate to email us at [email protected] Regards Nick and the Fantastic Team.