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Reviews

4.6

9,498 reviews
5
(7,508)
4
(1,338)
3
(150)
2
(98)
1
(404)
  • Product Quality
    4.5 (1,215)
  • Return Claim MadeYes (70) · No (1,192)
  • Warranty Claim MadeYes (61) · No (1,196)
  • Product Appearance As advertised (88%) · Not as advertised (12%)
  • Customer Service
    4.6 (1,228)
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Margi

MargiSouth East Queensland, QLD

A happy returning customer

published

I love this store! Fantastic seems to be the only furniture store where bright, colourful furnishing fabrics are offered. I saw a bed I loved, and decided then and there to buy it. The staff are wonderful - knowledgeable about the products and so friendly. It's always so easy to buy at Fantastic - nothing ever goes wrong with the procedure, and it's great to buy Australian made.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCapalaba
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Margi, thank you so much for choosing to shop with us in Capalaba. We are thrilled to hear about your experiences with our staff, and we look forward to seeing you back in store soon! Regards Nick and the Fantastic Team.

Great product and service

published

Very satisfied with my purchase of the Grace chair and footstool. Excellent customer service both in the store and over the phone. The product is lovely, comfortable and a great colour. Very happy with my experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMandurah WA
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jane, thank you so much for choosing to shop at our Mandurah store. We love hearing about customers having such a positive experience, and we hope to serve you again soon! Regards Nick and the Fantastic Team.



Megan R.

Megan R.Central West, NSW

Great furniture shop

published

The Bathurst store has provided excellent service for a number of my purchases from their store. Their new range of white furniture is excellent value for money and easy to assemble. 10/10!

Customer Service
Product Quality
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Megan, thanks so much for deciding to shop with us. We are so glad to hear that the Bathurst store provided such excellent service, and we hope to see you in store again soon! Regards Nick and the Fantastic Team.

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Glen P

Glen PSouth East Queensland, QLD

  • 2 reviews

Poor services and less then poor quality furniture

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationMorayfield
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Great variety and no pressure!

published

We returned from overseas with an empty unit - Fantastic Furniture had everything we needed to furnish it complete with variety, good value and great staff. Head there first when you need furniture!

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor, Qld
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Angie, thank you so much for shopping with us. We are glad to be of assistance in times like these when you have to quickly furnish a unit, and we hope to serve you again in the future! Regards Nick and the Fantastic Team.

Karen

KarenThe Mallee, VIC

  • 3 reviews

Fantastic

published

Easy to find the couches that we were after, staff were very helpful with what I was looking for and very friendly. We have purchased with them before and will definitely be back.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationMILDURA
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
GULAM GHOUSE

GULAM GHOUSESydney, NSW

Excellent Service

published

The staff of the store are very helpful in deciding the product that I wanted to buy. The store was very well maintained. I initially went online to browse on their website; however, thought to visit a store and I was startled by service they'd provide. I'd rather buy furniture in store than online.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurwood NSW
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Gulam, thank you for choosing to shop with us. We are so happy to hear that the Burwood store were so incredibly helpful, and we hope to see you back again soon! Regards Nick and the Fantastic Team.

Sandra

SandraSydney, NSW

Friendly and exuberant Staff

published

Very Satisfied with ease of purchase and collection, including their COVID measures. Staff were extremely friendly. Products appear to be of quality and lower cost then competitors. very happy with purchase of my new stylish office chairs Windsor dinning chairs.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sandra, that is great to hear! We are proud of our Cairns team for providing such excellent service during this time, and we are glad that you are happy with your new Windsor chairs. Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

C and P

C and P

  • 2 reviews

AMAZING

published

Truly blown away by all aspects of our purchases. From the exceptional customer service from Julie, range of products, reasonable prices and delivery guys - couldn't ask for anything more. Very good quality flat-pack dressing table with spot-on assembly instructions; well-made headboard and base with the most comfortable mattress we've ever had, all delivered the next day within the allotted time frame!! Ordered a few other things that weren't in stock but were able to be viewed in the showroom, which are also great quality. Will definitely be our "go-to" store for any further furniture and home decor needs. Thank you very much.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns, Qld
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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They will absolutely perfect

published

Everest really easy to find everything I wanted I got the help I needed and I'm extremely happy yes everything was available imperfect my friend she's still at the shop in Wagga Wagga

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationWagga Wagga New South Wales
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kristy, thank you very much for choosing to shop with us in Wagga Wagga. We are glad to hear that everything was in stock and that our team were able to assist you. Hopefully we will be seeing you again soon! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

Great product great value

published

Went in twice during the week both times staff were friendly asked me what I was looking for and gave me space to look around answered questions easing. Great price and product

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWest Gosford nsw
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Cheree, thanks so much for visiting our West Gosford store twice in one week! We hope to see you back again soon. Regards Nick and the Fantastic Team.

Great service lovely staff

published

Found what I wanted within 5 minutes man came over happy to help transaction was quick and easy he had a lovely manner and happy man. You should be proud to have him working for you.. went in sat 18th April 9.30am purchased 2 velvet plush chairs love them so much look great in my office..

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBennetts Green NSW
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Benita

BenitaPerth, WA

  • 2 reviews

Fantastic store! Great service

published

It was easy to find the store and I also immediately could find what I was looking for.
Still waiting for my product and read previous reviews so am excited

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationJoondalup WA
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Benita, thank you very much for choosing to shop at our Joondalup store. We hope the product lives up to the hype and we would love to see you in store again in the future! Regards Nick and the Fantastic Team.

Friendly an perfect

published

I find easy that furniture what I’m need at any time.
Easy way navigate in the store and I can try and touch the products.
Friendly and helpful servuse at any time

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! We are so glad to hear that you constantly receive friendly and helpful service from our Rockingham team. We hope to see you in store again soon! Regards Nick and the Fantastic Team.

Facebook
Facebook

Of corse!The best place if I need furniture!

The reviewer stated that an incentive was offered for this review

MARY

MARYHunter Region, NSW

  • 5 reviews

Great desk, no customer service

published

The store wasn’t busy when we went in but nobody approached us to ask us if we needed any help I had to go and get a staff member to find out if a desk was available that I was looking at and then when she went to place the order because it wasn’t available she ordered the wrong table lucky I saw the receipt the next day so I rang and got them to change the order to the correct this.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBennetts green
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Mel

MelMurray Region, NSW

Great customer service and fast delivery

published

It was easy to find products in store and there was the different ranges from research online to see. The products are good quality. The bed was easy and straight forward to build. The drawers instructions were easy to follow, just time consuming.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlbury NSW
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Great service

published

Staff extremely helpful and had great product knowledge we would shop in store or online again also found easy access to store and also to warehouse we are both completely satisfied

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPort Macquarie
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lounge, thankyou for choosing to shop with us and sharing your in store experience online. We look forward to seeing you in store again soon. Regards Jivani and the Fantastic Team

Great Value

published

Was easy to navigate the store and find what I needed quickly. The service was quick and they arranged for me to pickup from their dock it was there ready for me when I pulled up. The product was easy to assemble and quality was very good.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBennetts Green NSW
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
WAIS M.

WAIS M.Fyshwick 2609, ACT

A Disappointed customer

published

Terrible staff don't have skills to deal with customer in respectful way. Would not recommend. Made me pay for 12$ difference where we didn't even get a single 1$ discount.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Karli P.

Karli P.Perth, WA

Cannot wait to receive my bedroom suite!

published

I found the perfect bedroom suite online and went into the store to check it out. Loved it as soon as I saw it. Had many other suites there but knew the one I wanted was what I wanted. Definitely will be back to get more furniture once I’ve moved to my new place.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMandurah WA
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Karli, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Jivani and the Fantastic team

Page 1 of 475
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Questions & Answers

Gregory Jonathan R.

Gregory Jonathan R.asked

NSW, Warwick Farm

I am just wondering, is your Warwick Farm store still open due to the Coronavirus,and if so, what is your opening hours?Ir if you are not open, can you please help give me a idea on when you will be open?

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! We are still operating as per our normal hours of 9am-5:30pm Monday to Friday, 9am-5pm Saturday, and 10am-5pm Sunday. You can view these hours here: https://www.fantasticfurniture.com.au/store-finder/store/Warwick%20Farm?redirect=/store-finder?p=false&q=warwick%20farm Regards Nick and the Fantastic Team.

Linda

Lindaasked

QLD, Windsor

I'm trying to contact the Windsor store on 07 33571142 but can't get through.
Is the phone out of order?
Is there another number I can call?
Many thanks,
Linda Dempster.

2 answers
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there Linda, I am very sorry to hear you haven't been able to reach our Windsor store. Please contact us via our website with your details and we can arrange a call back for you. Kind regards Ryan and the Fantastic team

Linda
Linda

Thank you, Ryan. Luckily, the phone line was working the next morning so I managed to speak to the staff.

Terry M.

Terry M.asked

VIC, Thomastown

do lowboys come assembled

2 answers
Fired Up
Fired Up

Ask the store

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Terry, unfortunately the majoring of our products do come flat packed. This includes our tallboys and lowboys. Regards Nick and the Fantastic team.

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