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Rhonda ThomsonDarwin, NT
Ease of shopping for realistically priced furniture
Well laid out store with a great selection of furniture items. Quality surpassed my expectations, especially based on the prices. Items are easy to assemble, with more than adequate instructions.
1 comment
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Michail georgiadisDarwin, NT
Fantastic costumer service, stock availability
Quick shopping, friendly staff, stock availability 5* recommended to do your house shopping. As Greek the Greek ladies was very friendly and the pick up gentleman friendly to help .thanks
1 comment
Fantastic F.Fantastic Furniture
Hi Michail, thank you very much for shopping with us in Darwin. We are so glad to hear about the friendly service you received, and we would love to see you back again! Regards Nick and the Fantastic Team.
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Zulfikar S.Darwin, NT
- 2 reviews
Worst customer service
Bought a king mattress last December, which was delivered in February and turns out to be bubbling Up at the middle so I contacted the local store to rectify the situation. I have been mailing and went to the store several times during the last two months But didn't get a single reply from them, till two weeks ago when i went to store and asked for the manager. Store manager's response was not assuring at all, he told me that, he will contact me after getting touch with the warehouse. He supposed to contact me after easter break this Tuesday. ...Read more
And no response again, so contacted the store again, Manager was on day off. Im not going to buy anything from them anymore. I will be contacting the store one more time after that i will take this situation to the consumer affairs. A simple product change shouldn’t take two whole months. I understand the current lockdown situation that is the only reason i have waited and given plenty of opportunities to rectify the situation.1 comment
Fantastic F.Fantastic Furniture
Hi Zulfikar! It is very disappointing to hear of your recent experience with us and your recently purchased mattressI do apologise for the inconvenience caused by this. We would like to get in touch t... Read more
o provide further assistance and have this issue rectified as soon as possible. Would you be able to send through your purchase and contact information by email? Our email address is [email protected] Regards Jivani and the Fantastic Team.Similar opinion? Write a review on ieatwords.com.au!
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KayDarwin, NT
Convenient, friendly staff, good prices
I bought a mattress and a tallboy. Both were east to collect. Tallboy had clear instructions and was straight forward to put together with minimal tools. Would definitely purchase from here again.
1 comment
Fantastic F.Fantastic Furniture
Hi Kay, thanks so much for shopping with us in our Darwin store. We love to hear that your new tallboy was easy to assemble, and we look forward to seeing you back again soon! Regards Nick and the Fantastic Team.
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The reviewer stated that an incentive was offered for this review
great store
A great store in a good location with well laid out stock. The website was great to find what I wanted but I still prefer to go in to have a look
1 comment
Fantastic F.Fantastic Furniture
Hi Dave, thanks so much for shopping with us in Darwin. It is great to hear that you enjoy visiting the store, and we hope to see you back again soon! Regards Nick and the Fantastic Team.
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What a unexpected pleasure
I had already checked online what item I was requiring from in store so my experience was short & sweet. Located the bed I wished to purchase super easy from the Bedding section after being acknowledged by 2 staff whom asked if I needed assistance. I attended the service counter which was busy with another customer, but I was acknowledged with a smile and reassurance it would not be a long wait. My experience with the lovely lady staff member was wonderful, she was very helpful and friendly. My experience with the item pickup was just as good. Overall my trip to Fantastic Furniture was super pleasant and I will certainly return in the future.
1 comment
Fantastic F.Fantastic Furniture
Hi Nataleen, thanks so much for taking the time to share your experience in our Darwin store. We are so happy to hear about the service you received, and we look forward to seeing you back again next time! Kind regards Nick and the Fantastic team.
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Danielle S.Litchfield, NT
Disgusting Toilets
Used the toilet while I was there & it was disgusting with overflowing bin and general dirtiness! When advising the staff was replied to with its political they wont pay to get it cleaned.
1 comment
Fantastic F.Fantastic Furniture
Hi Danielle S., I am very sorry to hear about this. I will be bringing this to the attention of the Darwin team to try and ensure this is addressed urgently. Thank you very much for taking the time to... Read more
share this feedback. Regards Nick and the Fantastic team.Similar opinion? Write a review on ieatwords.com.au!
- NT, Darwin
- Verified customer
Thank you guys!
Navigating the store was easy and could see a wide range of products from any part of the store. Staff was very friendly and was knew the products, look forward to coming instore again
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The reviewer stated that an incentive was offered for this review
Not a great service
Order some furniture and paid to get it deliver, but 3 items were missing when I call the customer services after waiting 20 minute on phone they said will contact me after investigation but never called me back still waiting, disappointed
1 comment
Fantastic F.Fantastic Furniture
Hi Sachindra B, I am very sorry to hear about this experience. Would you be able to send through your purchase and contact details to [email protected] for us to investigate? We hope t... Read more
he issue has been resolved by now, but we would like to find out how this may have occurred so we can try to prevent it in the future. Regards Nick and the Fantastic team.Similar opinion? Write a review on ieatwords.com.au!
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NathanDarwin, NT
Fantastic - not just cheapie furniture
We have been looking for a small chaise lounge to fit in a fairly small area. Fantastic have a great range to choose from, and they are not just cheap flimsy pieces (as I had mistakenly believed).
The option to select from a wide range of fabrics was the main selling point for us, don't have to settle for boring greys, beiges or black (which hideously seems to be the trend at the moment).
Staff were very helpful and not too pushy.
1 comment
Fantastic F.Fantastic Furniture
Hi Nathan, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We ... Read more
hope to see you back soon! Regards Ryan and the Fantastic TeamSimilar opinion? Write a review on ieatwords.com.au!
- NT, Darwin
- Verified customer
Amazing quality furniture for an affordable price!
Very easy to navigate around the store and to find what I was looking for. The range of products, the quality and price was also spot on. Although assembly was a little hard for the bed frame overall it was still do able and came together perfectly. I’m in love with fantastic furniture!
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The reviewer stated that an incentive was offered for this review
Eliza a.Palmerston, NT
Loved every second of purchasing from these guys.
Making my way around the store was easy, everything was laid out perfectly. I got what I wanted and now am waiting for it to come. Great work fantastic furniture.
1 comment
Fantastic F.Fantastic Furniture
Hi Eliza a, thanks very much for your review! We are happy to hear you found the store easy to navigate and we hope you are enjoying your new furniture soon! Kind regards Ryan and the Fantastic team
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NeupaneDarwin, NT
This is fantastic
It was fantastic and it was easy for me to get my Furniture’s from there and the service was absolutely fantastic and I will love to visit the store again
1 comment
Fantastic F.Fantastic Furniture
Hi Neupane, We are happy to hear shopping with us was easy for you and its great to hear you received wonderful service! We hope to see you again soon. Kind regards Ryan and the Fantastic team
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CassandraDarwin, NT
Absoutely disgusted and will never shop here again!
Ordered a couch with chaise back in March, was told 8-10 weeks which was fine as we hadn't moved in to our house yet, 11 weeks and still nothing, was then told at 15 weeks it will be here this week then next day get a call saying it will be another 6 weeks away and all they could offer was free delivery and $100 off. so I cancelled my order got my money back and then the next day get a call saying they have that couch in stock now and I can have it full price and I have to pay delivery. No thanks I went to Amart furniture and waited 2 weeks. never again will I go to fantastic furniture, they honestly couldn't care less. Amart were so accommodating and will continue my business there.
1 comment
Fantastic F.Fantastic Furniture
Hi Cassandra, I am very sorry about the experience you had with our Darwin store. We would like the chance to look into this particular order to understand what happened and try to improve for the fut... Read more
ure. Would you be able to send through your purchase and contact details so that we can locate your order? My email address is [email protected] Regards Nick and the Fantastic team.Similar opinion? Write a review on ieatwords.com.au!
Value for money
Very happy with the mattress in a box. Good value for money. Also, the staff were very friendly and supportive. The pickup staff assisted me to load up the goods.
1 comment
Fantastic F.Fantastic Furniture
Hi David, thank you for choosing to shop with us in Darwin! We are so glad to hear that you are happy with your mattress, and that our staff were friendly and supportive. We hope to see you in store again soon! Regards Nick and the Fantastic team.
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ScottRichmond-Tweed, NSW
Service was a letdown, with staff manning registers instead of assisting customers!
We purchased a number of items from the store but we were seeking assistance from staff from the moment we entered, but no staff were forthcoming to assist, with them choosing to stay at the registers rather than assist customers with their selections.
1 comment
Fantastic F.Fantastic Furniture
Hi Scott, thank you for choosing to shop with us. I do apologise that the customer service was a let down. If you wish to send through any additional information regarding your visit, my email address... Read more
is [email protected] Kind regards Nick and the Fantastic team.Similar opinion? Write a review on ieatwords.com.au!
LettyDarwin, NT
Great value
Staff are super friendly, initially went to a different big name furniture brand and was disappointed so left to visit Fantastic Furniture and was immediately greeted and assisted.
Items are beautiful and great value for the price.
Initially bought a bed and mattress but went back for more the next day.
Definitely recommend!
1 comment
Fantastic F.Fantastic Furniture
Hi Letty, thank you very much for choosing to shop with us in Darwin and taking the time to share your experiences. We hope to serve you again in the future. Regards Angelina and the Fantastic team
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KristyDarwin, NT
Exceptional Customer Service
Staff are fantastic. The customer service I received was exceptional. They had what I wanted in stock to collect straight away. The warehouse staff were so helpful. Very happy with my experience at Fantastic Furniture :)
1 comment
Fantastic F.Fantastic Furniture
Hi Kristy, That is wonderful to hear you received exceptional service from our team in-store and at the warehouse! We look forward to seeing you again. Kind regards Ryan and the Fantastic team
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JOSIEDarwin, NT
- NT, Darwin
- Verified customer
Darwin great customer service
Love this store, the staff are always friendly and helpful and leave you alone if you want to browse. It is well stocked and the items easy to assemble, I love that you can buy different items at different times and the same product brand is still available so you can purchase as required.
1 comment
Fantastic F.Fantastic Furniture
Hi Josie, thanks veru much for your kind words! We are so happy to hear you always receive great service and are enjoying our wide product range! We look forward to seeing you again. Kind regards Ryan and the Fantastic team
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Great value for money
Easy to navigate store. Mostly happy with the quality product finishes. Very friendly staff especially the men at the back where you collect your goods. Did all they could to fit my goods in my small car.
1 comment
Fantastic F.Fantastic Furniture
Hi Maria, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team
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Fantastic F.Fantastic Furniture
Hi Rhonda, thank you so much for visiting our Darwin store. It is great to hear that we surpassed your expectations, and we hope to maintain them next time we see you in store! Regards Nick and the Fantastic Team.