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Reviews

4.3

68 reviews
5
(45)
4
(14)
3
(2)
2
(1)
1
(6)
  • Product Quality
    4.3 (21)
  • Return Claim MadeYes (1) · No (20)
  • Warranty Claim MadeYes (0) · No (20)
  • Product Appearance As advertised (95%) · Not as advertised (5%)
  • Customer Service
    4.0 (21)
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Rhonda Thomson

Rhonda ThomsonDarwin, NT

Ease of shopping for realistically priced furniture

published

Well laid out store with a great selection of furniture items. Quality surpassed my expectations, especially based on the prices. Items are easy to assemble, with more than adequate instructions.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDarwin
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Rhonda, thank you so much for visiting our Darwin store. It is great to hear that we surpassed your expectations, and we hope to maintain them next time we see you in store! Regards Nick and the Fantastic Team.

Fantastic costumer service, stock availability

published

Quick shopping, friendly staff, stock availability 5* recommended to do your house shopping. As Greek the Greek ladies was very friendly and the pick up gentleman friendly to help .thanks

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDarwin NT
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Michail, thank you very much for shopping with us in Darwin. We are so glad to hear about the friendly service you received, and we would love to see you back again! Regards Nick and the Fantastic Team.



Zulfikar S.

Zulfikar S.Darwin, NT

  • 2 reviews

Worst customer service

published
Customer Service
Product Quality
Return Claim MadeYes
Product Appearance As advertised
Store LocationDarwin
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Kay

KayDarwin, NT

Convenient, friendly staff, good prices

published

I bought a mattress and a tallboy. Both were east to collect. Tallboy had clear instructions and was straight forward to put together with minimal tools. Would definitely purchase from here again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDarwin
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kay, thanks so much for shopping with us in our Darwin store. We love to hear that your new tallboy was easy to assemble, and we look forward to seeing you back again soon! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

great store

published

A great store in a good location with well laid out stock. The website was great to find what I wanted but I still prefer to go in to have a look

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDarwin NT
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Dave, thanks so much for shopping with us in Darwin. It is great to hear that you enjoy visiting the store, and we hope to see you back again soon! Regards Nick and the Fantastic Team.

What a unexpected pleasure

published

I had already checked online what item I was requiring from in store so my experience was short & sweet. Located the bed I wished to purchase super easy from the Bedding section after being acknowledged by 2 staff whom asked if I needed assistance. I attended the service counter which was busy with another customer, but I was acknowledged with a smile and reassurance it would not be a long wait. My experience with the lovely lady staff member was wonderful, she was very helpful and friendly. My experience with the item pickup was just as good. Overall my trip to Fantastic Furniture was super pleasant and I will certainly return in the future.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDarwin
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Nataleen, thanks so much for taking the time to share your experience in our Darwin store. We are so happy to hear about the service you received, and we look forward to seeing you back again next time! Kind regards Nick and the Fantastic team.

Danielle S.

Danielle S.Litchfield, NT

Disgusting Toilets

published

Used the toilet while I was there & it was disgusting with overflowing bin and general dirtiness! When advising the staff was replied to with its political they wont pay to get it cleaned.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDarwin
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Thank you guys!

published

Navigating the store was easy and could see a wide range of products from any part of the store. Staff was very friendly and was knew the products, look forward to coming instore again

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFantastic Furnitures - Darwin
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The reviewer stated that an incentive was offered for this review

Not a great service

published

Order some furniture and paid to get it deliver, but 3 items were missing when I call the customer services after waiting 20 minute on phone they said will contact me after investigation but never called me back still waiting, disappointed

Customer Service
Product Quality
Store LocationDarwin
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Nathan

NathanDarwin, NT

Fantastic - not just cheapie furniture

published

We have been looking for a small chaise lounge to fit in a fairly small area. Fantastic have a great range to choose from, and they are not just cheap flimsy pieces (as I had mistakenly believed).

The option to select from a wide range of fabrics was the main selling point for us, don't have to settle for boring greys, beiges or black (which hideously seems to be the trend at the moment).

Staff were very helpful and not too pushy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationDarwin
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Amazing quality furniture for an affordable price!

published

Very easy to navigate around the store and to find what I was looking for. The range of products, the quality and price was also spot on. Although assembly was a little hard for the bed frame overall it was still do able and came together perfectly. I’m in love with fantastic furniture!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDarwin
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The reviewer stated that an incentive was offered for this review

Eliza a.

Eliza a.Palmerston, NT

Loved every second of purchasing from these guys.

published

Making my way around the store was easy, everything was laid out perfectly. I got what I wanted and now am waiting for it to come. Great work fantastic furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthern Territory Darwin
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Eliza a, thanks very much for your review! We are happy to hear you found the store easy to navigate and we hope you are enjoying your new furniture soon! Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Neupane

NeupaneDarwin, NT

This is fantastic

published

It was fantastic and it was easy for me to get my Furniture’s from there and the service was absolutely fantastic and I will love to visit the store again

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFantastic furniture NT darwin
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Neupane, We are happy to hear shopping with us was easy for you and its great to hear you received wonderful service! We hope to see you again soon. Kind regards Ryan and the Fantastic team

Cassandra

CassandraDarwin, NT

Absoutely disgusted and will never shop here again!

published

Ordered a couch with chaise back in March, was told 8-10 weeks which was fine as we hadn't moved in to our house yet, 11 weeks and still nothing, was then told at 15 weeks it will be here this week then next day get a call saying it will be another 6 weeks away and all they could offer was free delivery and $100 off. so I cancelled my order got my money back and then the next day get a call saying they have that couch in stock now and I can have it full price and I have to pay delivery. No thanks I went to Amart furniture and waited 2 weeks. never again will I go to fantastic furniture, they honestly couldn't care less. Amart were so accommodating and will continue my business there.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationdarwin
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Value for money

published

Very happy with the mattress in a box. Good value for money. Also, the staff were very friendly and supportive. The pickup staff assisted me to load up the goods.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDarwin Store
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi David, thank you for choosing to shop with us in Darwin! We are so glad to hear that you are happy with your mattress, and that our staff were friendly and supportive. We hope to see you in store again soon! Regards Nick and the Fantastic team.

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Scott

ScottRichmond-Tweed, NSW

Service was a letdown, with staff manning registers instead of assisting customers!

published

We purchased a number of items from the store but we were seeking assistance from staff from the moment we entered, but no staff were forthcoming to assist, with them choosing to stay at the registers rather than assist customers with their selections.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDarwin
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Letty

LettyDarwin, NT

Great value

published

Staff are super friendly, initially went to a different big name furniture brand and was disappointed so left to visit Fantastic Furniture and was immediately greeted and assisted.
Items are beautiful and great value for the price.
Initially bought a bed and mattress but went back for more the next day.
Definitely recommend!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDarwin
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Letty, thank you very much for choosing to shop with us in Darwin and taking the time to share your experiences. We hope to serve you again in the future. Regards Angelina and the Fantastic team

The reviewer stated that an incentive was offered for this review

Kristy

KristyDarwin, NT

Exceptional Customer Service

published

Staff are fantastic. The customer service I received was exceptional. They had what I wanted in stock to collect straight away. The warehouse staff were so helpful. Very happy with my experience at Fantastic Furniture :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDarwin
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kristy, That is wonderful to hear you received exceptional service from our team in-store and at the warehouse! We look forward to seeing you again. Kind regards Ryan and the Fantastic team

JOSIE

JOSIEDarwin, NT

Darwin great customer service

published

Love this store, the staff are always friendly and helpful and leave you alone if you want to browse. It is well stocked and the items easy to assemble, I love that you can buy different items at different times and the same product brand is still available so you can purchase as required.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDARWIN
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Josie, thanks veru much for your kind words! We are so happy to hear you always receive great service and are enjoying our wide product range! We look forward to seeing you again. Kind regards Ryan and the Fantastic team

Great value for money

published

Easy to navigate store. Mostly happy with the quality product finishes. Very friendly staff especially the men at the back where you collect your goods. Did all they could to fit my goods in my small car.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFantastic Furniture NT, Darwin
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Maria, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

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